Two Techiestalk webcast

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Two Techies Talk Webcast Will Begin In a Few Minutes

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Transcript of Two Techiestalk webcast

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Two Techies TalkWebcast Will Begin In a Few Minutes

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Two Techies TalkAdrienne Bartlett & Brian Niles

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Turn Speakers OnTwo Ways to WatchDon’t Use WirelessAccess this Webcast

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The 3 T’sFocus on the Tools

Your QuestionsBonus: Behind the Scenes

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No Silver Bullets

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Tools. Talent.Training.

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The Front DoorYour OutreachConversations

Your Operations

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The Front Door

Your Website

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The GoodHome Page

Intuitive ExperienceProcess & Stories

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The BadOutdated InformationInconsistent Branding

Nothing to “do”

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The UglyNo Control/Access

Shiny Object Syndrome

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One More Thing...Optimized for Mobile

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ResourceseduStyle.com

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ResourceseduStyle.com

webpagesthatsuck.com

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Your Outreach

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EmailI’m not dead yet!

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EmailTargeted. Personal. Useful.

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Old Me!a is the best way to promote New Media.

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SMSTread Carefully

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SMSOpt-in. Stand out.

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ChatEvents & Customer Service

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Chat EventsMaking Connections

International StudentsLow Cost. High ROI.

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Live ChatGood for Bad Websites

“Is this thing on?”Annoying pop-up?

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Chat Check-In

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Conversations

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Shared StoriesShared ExperiencesMaking Connections

Give Up Control

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Tools Are Fickle

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PrioritizeDon’t Overthink

ParticipateHave a plan

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The Future?

mewavebuzz

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Web 3.0

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Your Operations

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Sales-FocusSmart Phones/Laptop

Internet AccessAccess to Data (cloud)

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CRMData in One Place

Available EverywhereMarketing More Human

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Customer Relationship Management (CRM) is

helping to make messages much more

targeted and personalized.

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1:1

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1. Markets are conversations.

2. Markets consist of human beings, not demographic sectors.

3. Conversations among human beings sound human.

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“If you haven’t already” “applied”

“registered”“visited”

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Stop talking at me like you don’t know who I

am!

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Customer-FocusedOnline Application?Scheduled a Visit?Called Your Office?

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Talent.Training.

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TalentSkill Set

ExperienceJob Descriptions

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TrainingSales & Financial Aid

Customer ServiceTools Being Used

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Tools. Talent.Training.

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“Don’t chase the tools. Chase the goals.”

~ Howard from BlueFuego

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Chat Check-In

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Next WebcastAugust 13th

The Campus Visit:Back to Basics

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NACAC 2010iThink & iDrink

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Behind the Scenes!