Performance Metrics Outline Bandwidth Latency Bandwidth-delay product.
Two Questions to Begin (Text responses to 22333) Do You Test Bandwidth on a Site Inspection? Yes –...
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Transcript of Two Questions to Begin (Text responses to 22333) Do You Test Bandwidth on a Site Inspection? Yes –...
Two Questions to Begin(Text responses to 22333)
Do You Test Bandwidth on a Site Inspection?
Yes – 56068
No – 56094
What’s Bandwidth? - 56457
Do You Negotiate Connectivity Costs in
Your Contracts?
Yes – 186306
No – 186308
I Can Do That? - 186310
The Ultimate Meeting Professionals Guide to
Internet Connectivity
Jim SpellosJanuary 29, 2015
Can You Talk the Talk?
• Bandwidth
The amount of data that can be transferred every second across the
internet. Typically measured in bits per second (bps)
Do you include bandwidth & internet data on your RFP and
Post-Con Reports?
Bandwidth - Shared vs. Dedicated
4 Streams
• Guest Room (Shared)
• Presentations/Services (Dedicated)
• Event Operations (Dedicated)
• Attendees (Shared).
Can You Talk the Talk?
• Bandwidth• IP Request
The number of times a device “requests” to visit a web page
Can You Talk the Talk?
• Bandwidth• IP Request• Digital Density
The number of devices (not people) accessing the internet at a given time.
The Tech Inspection
• Places & spaces to review
• Lobby/public space
• Meeting space
• Guest rooms.
Some Helpful Site Inspection Tools
• TechSpec app
• Speed Test app
• APEX bandwidth estimator
• Pocket Planner app
• Coverage ? app.
For the site visit, how about Point & Measure (iOS) or Smart Measure (Android) to confirm room sizes?
Planner Pet Peeves About Connectivity & Hoteliers
• Charging for amount of bandwidth used
• Double dipping for multiple devices
• Having to purchase before testing
• And what’s with that %@&! Convention Center pricing?
Supplier Pet Peeves About Connectivity & Planners
•Discussing needs a few days before the event
• Not knowing your usage history
•Demanding it for free
•Discussing needs a few days before the event (did I mention that already?).
What Does It Really Cost???
The speed and consistency of the connections, and not the cost, should be your most important consideration…usually.
Expenses Current Revenue Model
Fairer Revenue Model?
Hardware/Installation $700,000.00 Annual Staff Sal/Benefits $80,000.00 Annual Tech Expenses $20,000.00 Years Between Upgrades 3 # Guest Rooms 700 700Occupancy % 70.00% 70.00%Internet Fee/RoomNight $11.99 $3.00% Guest Rooms Purchasing Package 25% N/AMeeting Room Internet Revenue 0 N/ATOTALS $1,000,000.00 $1,608,308.63 $1,609,650.00
PROFIT MARGIN 160.83% 161%
Critical Questions
Previous Hotel
• How much bandwidth did we use at our meeting (which times/places were most heavily used?)
• How many IP requests did we make (hourly basis)?
• What was our peak bandwidth & IP usage?
Hotels Under Consideration
• Who manages the bandwidth?
• How big is the pipeline?
• How many concurrent IP requests can you handle…and where?
• Is it shared or dedicated…and where?
• What is the age of the pipeline?
Also ask how much bandwidth is dedicated for the guest rooms
App Provider
• Is the app native or web-based?
• How much bandwidth/device is recommended?
What else at your event requires bandwidth? Shouldn’t be that much today…but that’s also changing!
Your Friend, the Hotel’s IT Director
• Include him/her in the site visit
• Copy them on all your technical questions.
Odds & Ends
• How usable are 3G, 4G & LTE?
• Issues with MiFi
• Analyze your WiFi – WiFi analyzer app (Android).
Recap of Key Points
• Understanding the terms
• Identifying critical tools
• Knowing which questions to ask.
Thank You!
James Spellos, CMPPresident, Meeting U.
www.jspellos.wordpress.comfacebook.com/meetingu
twitter.com/jspellospaper.li/jspellos
scoop.it/way-cool-toolsand on…and on…and on…