Twitter, Crisis, & Authority: The Role of @QPSMedia during the Queensland Floods
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Transcript of Twitter, Crisis, & Authority: The Role of @QPSMedia during the Queensland Floods
Panel paper – IR 12.0 2011
Twitter, Crisis, & Authority: The role of @QPSMedia during the Queensland floods
Frances Shaw
Kate Crawford
Jean Burgess
Axel Bruns
Context - Toowoomba
December 2010 – January 2011 Acute period – 10-12th January Toowoomba & Lockyer Valley area State capital Brisbane
Context – Lockyer Valley
Context – Brisbane & Ipswich
December 2010 – January 2011 Acute period – 10-12th January Toowoomba & Lockyer Valley area State capital Brisbane
Social media
#qldfloods
@QPSMedia
Typology
Information Advice/Instructions Situational Information Requests for Information (Crowd-sourcing)
Typology
Media sharing News media updates Multimedia
Help & Fundraising Help Fundraising
Typology
Direct Experience Personal narrative and eyewitness reports
Reactions & discussion Adjunctive discussion Personal reaction Thanks / praise and gratitude Support Meta-analysis
Types of Communication
Changing patterns...
9-10th January Situational information Evacuation information
RT @QPSmedia: Anyone living near Lockyer creek should IMMEDIATELY evacuate to
higher ground #thebigwet #qldfloods
Changing patterns...
11th January Advice Mythbusting
RT @QPSmedia: Please remember your elderly and infirm neighbours as this flooding crisis continues #thebigwet
#qldfloods
Changing patterns...
11th January Advice Mythbusting
RT @QPSmedia: Do you know where your children are? DON'T let children play in flood waters! #QldFloods #TheBigWet
http://fb.me/RNXoBrgg
Changing patterns...
12th January
RT @QPSmedia please stop sightseeing along Kingsford Smith Drive. Water rising
quickly you'll be stranded
13th January
RT @QPSmedia: Do NOT spread rumours. The 2-hourly media conferences have
correct info. Wivenhoe dam is ABSOLUTELY safe #QldFloods #TheBigWet
Changing patterns...
14th January
RT @QPSmedia: Reminder – looting carries a double penalty to usual stealing charges
(maximum ten years imprisonment) #QldFloods #TheBigWet
RT @QPSmedia: Beware of scams: there are reports of fake flood donation collections
and charities. #qldfloods #thebigwet
Tweet resonance
Rumour management
”mythbusting” series
RT @QPSmedia: Flood myth buster #6: Brisbane CBD is NOT being evacuated
RT @QPSmedia: Flood myth buster #7: public transport is not closing down at
2pm in the Brisbane CBD
Rumour management
From #qldfloods
RT @ibeau: All public transport in the CBD has been stopped #qldfloods
#thebigwet
RT @couriermail: Unconfirmed reports Central Station in Brisbane closing at
2pm today. Advise to leave CBD. #qldfloods
Rumour management
Community co-operation
a gentle reminder that there are lots of speculation getting around twitter re #qldfloods @QPSmedia is def worth
checking for accuracy
In order to prevent mistruths and speculation follow @qpsmedia and
@612brisbane #qldfloods
Thanks & Gratitude
Have to say QLD Police (@QPSmedia) are doing a stellar job using social channels to
keep everyone updated
Good job by @QPSmedia and media outlets. This is what twitter is for
Show 'em how its done Qld Police @QPSMedia Excellent use of Social Media
in #qldfloods
Thanks & Gratitude
@QPSmedia Thank you for using twitter to keep everyone up to date. And for clearing
up all the misinformation so quickly #qldfloods
Follow @QPSmedia for correct and constant information. Especially for those directly
affected. Doing a great job. #qldfloods Others have said it ill echo.. @qpsmedia was/is a phenomenal success at delivering
timely and verified info during the #qldfloods
Summary of themes
Rumour management
Thanks, praise, and gratitude