Twitter 103 Trolls, Malware and Spam
-
Upload
matt-katz-md -
Category
Health & Medicine
-
view
2.188 -
download
0
description
Transcript of Twitter 103 Trolls, Malware and Spam
Twitter 103Trolls, Malware & Spam
A Tutorial for Oncologists
Matthew Katz, MD
May 2014
Overview
Trolls Definition Types How to respond
Malware & Spam Definitions Magnitude How to minimize it
Troll
Wikipedia: “Creation of any content that targets anther person.”
Mostly intentional, but in healthcare there are new variants that may be unintentional
Who is a troll?
Troublemaking
Ridicules
Objectionable content
Lying
Lead astray
Reality Check
Trolls are not people who disagree with you
Expect debate on Twitter
Be open to being wrong
When conversations get heated and emotional, show respect so you aren’t considered the troll
Troll Types in Social Media
“Calling Out” Troll* Taunts you about your achievements, position Mainly affects self-promoters
“Public Shaming” Troll* Keeps pestering you, repeated tweets May alternate between email, tweet, FB post May try to make you look unresponsive
“Freeloader” Troll* People following others to obtain free materials
* Mitch Joel, TwistImage.com, http://bit.ly/1iNVm3C
The 5 R’s of Responding to Trolls
Read, then walk around the block Trolls love emotional reactions
Respectfully ask for them to clarify Give benefit of the doubt since it’s only 140 characters
Reserve and humility are key Neutralize, de-escalate the hostile tone
Redirect topic after making your point Indicate you have moved on
Reject baiting if troll persists Don’t give trolls the attention they crave
“Help Me Doctor”
Patient/caregiver Request for medical advice
May share symptoms, problems May want treatment recommendations Complain about actual real-life providers
Request for medical assistance Money for tests, medical procedures or medication Public support for raising awareness without full
disclosure, information
“Help Me Doctor”
Different types Honest (unintentional) Fake (intentional) Don’t believe you can tell the difference!
Contacting you Public tweet or DM Email or LinkedIn, Facebook message
Troll or not?
Reasonable to consider trying to get medical advice “objectionable” Not good medical practice Patient/caregiver may not know that, though
Assume it’s someone truly in need Even if it ends up being someone who’s baiting you,
you’ll be judged by how you treat that person Empathy and professional
Handling “Help Me Doctor”
Expressing sympathy is fine Identify the boundary
“Sorry, I can’t address that for you” “That sounds like something to discuss with
your doctor” If the issue is pertinent to your field:
“Twitter isn’t the place for direct medical care. Call my office to make an appointment.”
Direct to Cancer.net to find doctor near him/herhttp://www.cancer.net/find-cancer-doctor
For Persistent Trolls
Block or Report?
Block is more appropriate for trolls
Caveat: You won’t see what they say about you anymore Generally recommend ignoring, unfollowing if applicable
If it’s on a topic you care about, consider checking in on them instead Don’t follow; lends credence to true trolls
Report is more for spam
Malware and Spam
Malware = “malicious software” Access private information Disrupt computer/website Mostly for financial gain
Spam = unsolicited messages for advertising, other messages
Source: Wikipedia Malware: http://bit.ly/Sqjlva Spam: http://bit.ly/1kD6uxe
Malware in 2014
Breaches and malware may cost $491B from malware in pirated software alone
1.2 B hours spent dealing with malware from pirated software
On Twitter and other platforms, fraudulent accounts can be sold to be used for malware or spam
Source: IDC/NUS, http://bit.ly/RfAXJj UC Berkeley, http://bit.ly/1mtodNa
Mobile = computers
Source: Cisco Systems, http://bit.ly/1ig9xZp Forbes.com, http://onforb.es/1msRrY0
Android = 70-97% of malware
Social Spam
0.5% of all social content is spam
355% increase in 1st half of 2013
Facebook+YouTube for 99% of content
15% provide link/URL to spam, porn or malware
Source: Nexgate, http://bit.ly/1msQcbs
Twitter Spam
May use bit.ly or tinyurl.com shortlinks to mask the URL
Twitter banned such links in Direct Messages (DM) in October 2013
Social [ro]bots can autoreply to certain tweet content to share spam with you
A Hint: Account Activity
Source: Nexgate, http://bit.ly/1msQcbs
Beware of friends, too
Your account, or those of your friends/followers may be taken over
Spam may also come from legitimate accounts
If you notice it happen, notify the person with a DM If no response, open message in case spammer
has disabled notifications or deleted the DM
Ways to Avoid Malware & Spam
Strong password Follow with care
No autofollow (using 3rd party apps)
Minimize 3rd party software linked to Twitter Don’t share your email on Twitter openly (DM
only) Don’t click on links from folks you don’t know
Source: Social Media Examiner, http://bit.ly/1g1E9xU eHow.com, http://bit.ly/Q4NKgv
For Spammers: Block & Report
Summary
Trolls will test you
Medical professionalism = take the high road
Protect your brand from malware and spam Strong password Value = quality not number of followers Limit 3rd party apps to essentials Look before you click
Questions?
Contact me
Twitter @subatomicdoc
Website http://www.subatomicdoc.com/social-media.html