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I, FOR ONE, WELCOME OUR NEW BOT BENJAMIN STEIN, PRODUCT DIRECTOR, MESSAGING @ TWILIO

BOTS ARE HOT

TODAY YOU WILL LEARN A LOT ABOUT BOTS

“BOT” CAN MEAN A LOT OF THINGS

MOST PEOPLE TODAY MEAN “CHATTERBOTS”

4 TYPES OF BOTS

•Chat bot: carries on a 2-way conversation

•Personal Assistant Bot: answers questions and responds to commands

•Notification Bot: posts in a chat room, glorified RSS feed

•Command Line Bot: saves you from alt-tab to weather.com

BENJAMIN STEIN |

“OK GOOGLE… NAVIGATE TO MY BROTHER-IN-LAW’S

HOUSE”

“ALEXA, ORDER 500 POUNDS OF BANANAS

WITH SAME-DAY SHIPPING”

THEN ONCE I ARRIVE AT MY BROTHER-IN-LAW’S HOUSE…

BOT PARTS

BOT PARTS

• Natural language understanding (NLU)

• Responses / Natural language generation (NLG)

• Data / trained model

• Bot engine / framework

• Integration to external data

BENJAMIN STEIN |

BRIEF HISTORY OF CHAT BOTS

HISTORY OF CHATTING WITH BOTS

1950: Turing test first proposed

1966: ELIZA, a psychotherapist bot, is the first convincing bot

1991: First IRC bot

1994: The term “chatterbot” coined

2006: First Twitter bot

2007: I wrote my first Twitter spam bot

2014: EUGENE, a “13 year old boy from Odessa”, passes Turing test

2016: Every tech conference in Silicon Valley has a bots track

BENJAMIN STEIN |

HISTORY OF CHATTING WITH BOTS

1950: Turing test first proposed

1966: ELIZA, a psychotherapist bot, is the first convincing bot

1991: First IRC bot

1994: The term “chatterbot” coined

2006: First Twitter bot

2007: I wrote my first Twitter spam bot

2014: EUGENE, a “13 year old boy from Odessa”, passes Turing test

2016: Every tech conference in Silicon Valley has a bots track

BENJAMIN STEIN |

SO WHY NOW?

SO WHY NOW?

1. Mad crazy advances in artificial intelligence

2.Adoption of APIs and microservices

3.Messaging is eating the world

BENJAMIN STEIN |

1. MAD CRAZY ADVANCES IN AI

RAPID ADVANCES IN AI

1992: “CHINOOK wins checker championship”

1996: “Deep Blue beats Kasparov at chess”

2011: “IBM's Watson Destroys Humans in Jeopardy”

2016: “Google AI Wins Final Go Match”

BENJAMIN STEIN |

2. ADOPTION APIS AND MICROSERVICES

3. MESSAGING IS EATING THE WORLD

WHAT’S NEXT FOR BOTS?

CHALLENGES WITH BUSINESSES MESSAGING

• Businesses today are well equipped to handle phone calls and email

• But people love the texting and snapping the chat

• Business are NOT well equipped to handle messaging yet

• Bots can enable businesses to scale messaging

• Early bots could be the equivalent of “for store hours and locations, press one”

BENJAMIN STEIN |

BOTS ARE IN THEIR INFANCY

BOT ETIQUETTE WILL EMERGE

• Should bots pretend to be humans?

• Should bots have personality?

• Generation of people typing “OPERATOR!” to bots?

BENJAMIN STEIN |

THE TECHNOLOGY IS BECOMING ACCESSIBLE

I’VE BEEN READING A LOT ABOUT RECENT ADVANCES IN

BOT TECHNOLOGY

TERRIFYING BOT FUTURE

• “IBM researchers create robots that climbs walls, walk on ceiling”

• “Boston Dynamics’ robot opens doors, gets knocked down, gets up again”

• “3D printing bot ‘RepRap’ achieves self-replication”

• “Cornell’s Damaged Robot Can 'Heal' Itself in Less Than 2 Minutes”

• “Monkey gets robotic arm jacked into its brain and feeds itself”

• “Military Researchers Develop Corpse-Eating Robots"

BENJAMIN STEIN |

LADIES AND GENTLEMEN, WE ARE IN IMMINENT DANGER OF A WORLD-WIDE, MONKEY-LED

BOT REVOLUTION

I’M TALKING UNSTOPPABLE SELF-REPLICATING, SELF-

REPAIRING, KILLER BOTS THAT EAT PEOPLE

TWILIO IS MAKING IT WORSE

TWILIO IS GIVING BOTS INTELLIGENCE. WE GAVE THEM VOICE TO TALK. WE GAVE THEM VIDEO TO SEE.

I, FOR ONE, WELCOME OUR NEW BOT OVERLORDS

OUR ONLY HOPE IS THAT BOTS WILL SPARE THE LIVES OF THEIR HUMAN CREATORS

THERE’S ONLY ONE WAY TO SAVE YOURSELVES…

TWILIO.COM/JOBS

BENJAMIN STEIN BSTEIN@TWILIO.COM

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