Tuesday, March 27, 2018 Regular Meeting - 7:00 p.m. · 4.1. Presentation by Arlene Etchen and Jamie...

Tuesday, March 27, 2018

Regular Meeting - 7:00 p.m.

Boardroom WT-2C and WT-2D 2

nd Floor – West Tower

Members

Council: Regional Councillor Martin Medeiros – Ward 3 and 4

City Councillor Jeff Bowman – Ward 3 and 4 City Councillor Gurpreet Dhillon – Ward 9 and 10

City Councillor Doug Whillans – Wards 2 and 6

Seniors: Shabnam (Shey) Chhibber

Ron Feniak Frank Lodhar

Joyce Temple-Smith

Youth: Mansimran Anand

Riyadh Baksh Fatima Barron

Alisha Deen Agencies: Wasif Butt, Brampton Multicultural Youth Council

Jayne Culbert, Manager, Peel Elder Abuse Prevention Network Sandra Fitzpatrick, Manager, Region of Peel Public Health

Peter Howarth (CARP) Sean Skeddy, United Way of Peel

Linda Nasato, Brampton Seniors Council Bob Pesant, Member, Inclusion and Equity Committee Sue Ritchie, Manager, Region of Peel Housing

Alexa Roggeveen, Sheridan College, Social Service Worker, Gerontology Yadwinder Singh, Sheridan College, Student Union

For inquiries about this agenda, or to make arrangements for accessibi lity accommodations

for persons attending (some advance notice may be required), please contact:

Chandra Urquhart, Legislative Coordinator, Telephone (905) 874-2114, TTY (905) 874-2130

Note: Some meeting information may also be available in alternate formats upon request

Note: Any difficulty accessing meeting rooms, buildings, elevators, etc. please contact

security at 905-874-2111 .

Agenda Age-Friendly Brampton Advisory Committee

Committee of the Council of The Corporation of the City of Brampton


2018 03 27 of 3

Please ensure all cell phones, personal digital assistants (PDAs) and other electronic

devices are turned off or placed on non-audible mode during the meeting.

1. Approval of Agenda

2. Declarations of Interest Under the Municipal Conflict of Interest Act

3. Previous Minutes

3.1. Minutes - Age-Friendly Brampton Advisory Committee - February 27, 2018

The minutes are pending consideration by Planning and Development Committee

on March 26, 2018 and the recommendations are pending approval by Council on April 4, 2018. The minutes are provided for information.

4. Delegations/Presentations

4.1. Presentation by Wendy Goss, Accessibility Coordinator, City Clerk's Office,

re: Accessibility and the City of Brampton

4.2. Presentation by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: Inclusion and Equity Committee Overview

4.3. Presentation by Alexa Roggeveen, Sheridan College, Social Service Worker,

Gerontology, re: Sheridan College Elder Research

5. Reports / Updates

Verbal updates provide by Daniela Balasal, Policy Planner, Planning and Development Services

6. Other/New Business/Information Items

7. Correspondence

8. Question Period


2018 03 27 of 3

9. Public Question Period

15 Minute Limit (regarding any decision made at this meeting)

10. Adjournment

Next Meeting: April 24, 2018

Tuesday, February 27, 2018

Boardroom WT-2C and WT-2D 2nd Floor – West Tower

Seniors: Shabnam (Shey) Chhibber Ron Feniak Frank Lodhar Youth: Mansimran Anand

Riyadh Baksh Fatima Barron Alisha Deen Agencies: Wasif Butt, Brampton Multicultural Youth Council Jayne Culbert, Manager, Peel Elder Abuse Prevention Network Sandra Fitzpatrick, Manager, Region of Peel Public Health Sean Skeddy, United Way of Peel Linda Nasato, Brampton Seniors Council Sue Ritchie, Manager, Region of Peel Housing

Alexa Roggeveen, Sheridan College, Social Service Worker, Gerontology

Members Absent: Regional Councillor Martin Medeiros – Ward 3 and 4 (personal) City Councillor Jeff Bowman – Ward 3 and 4(other municipal business)

City Councillor Gurpreet Dhillon – Ward 9 and 10 (personal) City Councillor Doug Whillans – Wards 2 and 6 (other municipal business) Joyce Temple-Smith (regrets) Peter Howarth (CARP) (regrets) Bob Pesant, Member, Inclusion and Equity Committee (regrets) Yadwinder Singh, Sheridan College, Student Union

Staff Present: Derek Boyce, Director, Recreation, Community Services Pam Cooper, Interim Manager, Land Use Policy Victoria Principal, Manager, Culture Chandra Urquhart, Legislative Coordinator

Minutes

Age-Friendly Brampton Advisory Committee

Committee of the Council of

The Corporation of the City of Brampton

3.1-1

Minutes Age-Friendly Brampton Advisory Committee

2018 02 27 Page 2 of 6

The meeting was called to order at 7:05 p.m. and adjourned at 8:52 p.m. 1. Approval of Agenda AFC007-2018 That the agenda for the Age-Friendly Brampton Advisory Committee

Meeting of February 27, 2018, be approved, as amended, to add the following:

6.1 Discussion at the request Jayne Culbert, Chair, re: On-line

Article re “Brampton’s New Age-Friendly Citizens Committee Neglecting Youth Issues”

Carried

Note: Later in the meeting on a two-thirds majority vote, the Approval of the Agenda was reopened and Item 6.1 was added.

2. Declarations of Interest Under the Municipal Conflict of Interest Act 3. Previous Minutes 3.1. Minutes - Age-Friendly Advisory Committee - January 22, 2018

The minutes were considered by Planning and Development Committee on March 5, 2018 and the recommendations approved by Council on March 7, 2018. The minutes were provided for information.

4. Delegations/Presentations 4.1. Presentation by Arlene Etchen and Jamie Shipley, Canadian Mortgage Housing

Corporation (CMHC), re: National and Local Trends for Seniors

Arlene Etchen and Jamie Shipley, CMHC, presented an overview of the housing trends for seniors, both local and national, which included the following:

Quick facts about Canadian 55 + o Ethnicity may be a major factor on housing options o Many seniors wish to age in their own homes or cities instead of a

longterm care facility

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2018 02 27 Page 3 of 6

Housing Trends o Home sharing, secondary suites, co-housing o Conversion of schools, churches and legions

Accessible and adaptable design concepts o Universal design for all people

Accessible housing by Design Series

Additional resources and information

Ms. Etchen and Mr. Shipley provided examples of different types and designs of homes in cities and communities built to accommodate people with disabilities that are affordable and energy efficient. They noted that information and self-help guides were available on CMHC’s website.

In response to comments and questions from Committee, Ms. Etchen and Mr. Shipley noted the following:

In cities where there was interest, developers were looking at designing retirement community hubs with adaptable design concepts that were smaller, more affordable, walkable and accessible

Information on home share opportunities for youth will be available at educational institutions, post-secondary and university based

Committee provided comments with respect to programs offered by the Region of Peel Housing, efforts underway, and options being explored in conjunction with the area municipalities, to provide more affordable housing and to assist people who wish to remain in their own homes. Staff noted that as part of the City’s Planning Vision, a regulatory review is underway which will look at different tools that maybe utilized as incentives for developers to consider building more affordable housing. Contact information for developers in Brampton can be provided to the Region of Peel, should they wish to communicate with developers.

The following motion was considered:

AFC008-2018 That the presentation by Arlene Etchen and Jamie Shipley, Canadian

Mortgage Housing Corporation (CMHC), to the Brampton Age-Friendly Advisory Committee meeting of February 27, 2018, re: National and Local Trends for Seniors be received.

Carried

3.1-3


2018 02 27 Page 4 of 6

4.2. Presentation by Victoria Mountain, Manager, Culture, Economic Development and Culture, re: Culture Master Plan Survey

Victorian Mountain, Manager, Culture, Economic Development and Culture, advised that the development of a Culture Master Plan for the City was launched on October 4, 2017. She provided a presentation highlighting the following:

Culture Master Plan is intended to establish a 10 year vision for culture in Brampton

Research and analysis completed

Currently building public awareness and promoting opportunities for engagement through o public and stakeholder workshops o pop-up consultations o community engagement survey

Economic benefits of culture

Plan will be aligned with other City priorities, such as Parks and Recreation Master Plan, Planning Vision and Economic Development Master Plan

Ms. Mountain responded to questions on the challenges anticipated regarding the inclusion of cultures in the master plan given the diverse population in Brampton. Ms. Mountain encouraged members to complete the on-line survey and provide feedback. She encouraged them to share the opportunities for involvement and input with interested organizations or community groups.

The following motion was considered:

AFC009-2018 That the presentation by Victoria Mountain, Manager, Culture,

Economic Development and Culture, to the Brampton Age-Friendly Advisory Committee meeting of February 27, 2018, re: Culture Master Plan Survey be received.

Carried 4.3. Presentation by Heather Thompson, Manager, Age-Friendly Initiatives,

Community Development Halton, re: Burlington Age-Friendly Council Heather Thompson, Manager, Age-Friendly Initiatives, Community Development Halton, provided an overview of Burlington Age-Friendly Council, highlighting the following:

Demographics of older adult population in the Region of Halton

Accomplishments included

3.1-4


2018 02 27 Page 5 of 6

o Received funding from the Government of Ontario through the Ontario Trillium Grant to promote and create the Halton Age-Friendly Network

o Created a Housing Committee, and a Transportation & Mobility Committee that offer and provide various services and programs to older adults

Educational sessions to assist seniors adjust to life changes

Availability of age-friendly activities and organizations that provide services for older adults

Collaboration with community organizations to create partnerships to address issues/concerns

Halton Home Share program and its benefits In response to questions and comments, Ms. Thompson provided details regarding the following:

Youth participation on the Committee

Challenges of the home share program, compatibility with connections, screening requirements, conflict resolution and successful outcome

Design and safety features in accessible housing

Availability of programs, services and support for isolated seniors

The following motion was considered: AFC010-2018 That the presentation by Heather Thompson, Manager, Age-Friendly

Initiatives, Community Development Halton, to the Brampton Age-Friendly Advisory Committee meeting of February 27, 2018, re: Burlington Age-Friendly Council be received.

Carried 5. Reports / Updates

Pam Cooper, Interim Manager, Land Use Policy, provided the following updates:

Grant Application and Request for Proposal (RFP) o Staff was working with the Purchasing Division on the RFP and release

was anticipated in the next several days o The Province has not yet made an announcement regarding the grant

application

Presentations targeting March 27th o Sheridan College age-friendly research o Inclusion and Equity Committee o Accessibility standards

3.1-5


2018 02 27 Page 6 of 6

6. Other/New Business/Information Items Note: Later in the meeting on a two-thirds majority vote, the Approval of the

Agenda was reopened and Item 6.1 was added 6.1. Discussion at the request of Jayne Culbert, Chair, re: On-line Article titled

“Brampton’s New Age-Friendly Citizens Committee Neglecting Youth Issues”

Jayne Culbert, Chair, referenced an article in the Bramptonist, an on-line newspaper titled, “Brampton’s New Age-Friendly Citizens Committee Neglecting Youth Issues” and asked for comments from members regarding the inclusion and purpose of youth on the Committee. There was consensus that the Committee was working towards the development and implementation of an Age-Friendly Strategy, and the youth provide valuable comments, emphasising inclusiveness of all citizens in a fair and equitable manner.

Committee acknowledged that at an earlier meeting there was discussion about the need for a youth sub-committee. Members agreed that youth are represented at the Age-Friendly Brampton Advisory Committee and it was premature at that time to create a sub-committee.

Committee agreed that the article was inaccurate and did not reflect the contribution of youth members towards the establishment of the Age-Friendly Strategy.

7. Correspondence - nil

8. Question Period

In response to questions regarding future presentations, staff advised that a number of presentations will be coming forward at each meeting.

9. Public Question Period - nil

10. Adjournment AFC011-2018 That the Age-Friendly Brampton Advisory Committee meeting do now

adjourn to meet again on Monday, March 27, 2018 at 7:00 p.m.

Carried

______________________________ Jayne Culbert, Chair

3.1-6

Accessibility & the City of Brampton

Age Friendly Brampton Advisory Committee

Tuesday March 27, 2018

7:00 pm

4.1-1

Accessibility for Life Program

Facilitate development, implementation and coordination of

initiatives established by legislation, regulations and City

directives

Liaise with Accessibility Advisory Committee

Primarily addresses issues and areas related to the built form

– physical “things”

Minimal involvement with the development and

implementation of programs

Legislative focus is accessibility – City direction is more

inclusive … needs and abilities of all ages and abilities

2

4.1-2

City’s Commitment to Accessibility

Values diversity and inclusiveness and the unique contribution

that each resident makes to the local community

Recognizes that preventing new barriers, reducing and

removing existing barriers and enhancing access to our

goods, services and facilities is essential to providing

increased opportunities that foster independence, inclusion

and dignity for people of all ages and abilities

3

4.1-3

Legislative Responsibilities

Provincial legislation and regulations:

o Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

o Integrated Accessibility Standard Regulation (O. Reg. 191/11)

The intent is an accessible Ontario for people with

disabilities by 2025

Development of standards or rules to identify, remove

and prevent barriers so that people with disabilities have

more opportunities to participate in everyday life

4

4.1-4

What areas does the legislation cover?

Customer Service

Transportation (Transit)

Information and Communication

Employment

Design of Public Spaces – buildings and outdoor spaces

5

4.1-5

Additional Responsibilities

Application of the City of Brampton Accessibility

Technical Standards

o First set of standards developed and approved by Council in

November 2005

o Identified technical standards to enhance accessibility beyond

the requirements of the Ontario Building Code (OBC)

o Updated in November 2015 to reflect changes in the OBC and

new requirements from the Design of Public Spaces legislation

o Applies to new and reconstructed or retrofitted facilities and

properties owned, operated and leased by the City

6

4.1-6

What areas does the Standards cover?

Interior

o Access and circulation

o Washroom facilities

o Other amenities

o Systems and Controls

o Specific Facility Requirements

7

4.1-7

What areas does the Standards cover?

Exterior

o Paths of travel

o Recreational trails

o Outdoor play spaces and recreation amenities

o Accessible parking

8

4.1-8

Questions … comments … feedback

Thank you!

9

4.1-9

1

City of Brampton Inclusion and Equity Committee

Overview

Age Friendly Committee Meeting

March 27, 2018

4.2-1

2

Outline

Committee background, strategic goals & initiatives

City successes and opportunities

SWOT analysis

Framework & Program Support

Sample outcomes to-date

Next steps

Attachment - City programs, initiatives & services inventory

4.2-2

3

Inclusion and Equity Committee Background

P 3

Established: 2015 (a 2016-2018 Strategic Plan, Strong Communities priority initiative)

Composition: 17 Community Representatives and 3 Members of Council

Responsibilities:

• Provides advice to Council on promoting equity and inclusion as key considerations in the way the City delivers programs and services

• Works to ensure City programs and services align with the needs of our diverse communities

• Works to build greater awareness of City programs and services across these communities

• Develops and monitors the City’s inclusion and equity plan.

4.2-3

4

Committee’s Strategic Priorities, Goals & Initiatives

PRIORITIES RESPONSIVENESS ENGAGEMENT AWARENESS

Goals Facilitate changes in City policies, procedures and services that result in greater accountability, transparency and equity for all

Increase communication and outreach directly with community stakeholders in the places they gather, live, work and play to promote and facilitate discussion about equity and inclusion

Raise awareness about diversity by creating opportunities focused on removing barriers to inclusive change

Strategic Initiatives

Develop a comprehensive inventory of City services and programs and undertake a SWOT analysis to assess weaknesses, strengths, opportunities and threats regarding equity and inclusion

Develop new outreach engagement strategies such as surveys and town-halls to more accurately identify and understand the needs of Brampton’s diverse community

Develop and implement public education campaigns that celebrate diversity and promote the celebration of different cultures through cultural events

Conduct a jurisdictional benchmarking scan to assess and create an inventory of best practices for the incorporation of equity and inclusion into everything that the City does

Develop and implement an Equity Ambassador Program to promote diversity, equity and inclusion throughout the community

Develop new communication strategies and plans to increase community awareness about equity and inclusion

Develop staff education strategy to embed equity, accessibility and inclusion in the delivery of services, development of programs, policies, procedures and strategies

Develop strategic partnerships with different community groups in Brampton to leverage resources to achieve shared community outcomes

Develop an inclusive advertising campaign to promote Brampton’s diversity and facilitate awareness about City services and community initiatives

Priority #1 Priority #2 Priority #3

Vision Statement - To fearlessly pursue a reflective, inclusive, equitable and just community

4.2-4

5

City’s Strategic Plan and CLT Priority

5

Continue fostering strategic community partnerships

Community outreach/ engagement re needs

Community awareness campaigns

Build on Successes and Opportunities

City staff education and awareness programs

Jurisdictional best practices benchmarking

City program/service successes, opportunities

and risks

5

4.2-5

6

Inclusion and Equity - City Programs, Initiatives & Services Snapshot

Communication

Staff Resources

Customer Service

Infrastructure Design

Programs and Services

Please see attached inventory for further details

4.2-6

7

City of Brampton Inclusion and Equity SWOT

Strengths

• Strong support – City Council, City’s Vision & Strategic Plan, I & E Committee, Corporate Leadership Team, Corporate policies, New HR & Planning leaders

• Extensive external communications diversity

• Progressiveness demonstrated in urban design, City facilities, programs and customer service

• Increasing levels of community outreach

• Increasing levels of staff awareness and proactivity

Weaknesses

• Lack of data available to effectively measure workforce diversity and City programs as reflective of community

• May not understand some communities well enough to effectively serve to meet their needs

• Internal communications and collaboration on best practices occurring in pockets without standardized tools

• Relevant training courses optional for most staff

• Inconsistent staff expectations and accountabilities on awareness and training

Opportunities

• Promote Brampton’s diversity and related programs and services as our differentiator and competitive advantage

• Increase City’s community engagement and outreach

• Increase collaboration and data sharing with local government partners

• Build community capacity – leverage existing organizations/stakeholders for outreach to raise public awareness, change perceptions and reduce barriers

• Federal/Provincial and other grants/funding availability

Threats

• Perception vs. reality comparing Brampton to other municipalities

• Negative impacts outweigh good intentions if communities and their needs are misunderstood

• Fragmented community pride exists

• Influence of media and social media affects City’s responsiveness and proactivity

• New US policies influence public sentiment and actions

4.2-7

8

City of Brampton Inclusion and Equity Strategic Framework

P 8

Communication & Outreach

Our People

Customer Service

Our Places/ Infrastructure

Design

Our Programs & Services Inclusion

and Equity

4.2-8

9

Framework and Program Support

Corporate Leadership Team

Staff Cross Departmental Working Team

1. City of Brampton Programs, Initiatives & Services Inventory

2. SWOT Analysis

3. Draft Work Plan

4. Collaborate on Approved Priorities

4.2-9

10P 10

Sample Outcomes To-Date

planning vision1. Leading Practices Research

2. Community Engagement

3. People Advantage (Our people focus)• Attracting Top Talent• Employee Engagement• Modern Policies, e.g. Respectful Workplace • Workforce Diversity & Inclusion Strategy

4. Community Outreach & Capacity Building• Education/raising awareness• Collaborative service partnerships

4.2-10

11

Next Steps

Continued implementation of work plan priorities

Update City programs, services & initiatives inventory

Committee update (progress & outcomes) to City Council

Vision: Brampton is a connected city that’s innovative, inclusive and bold.

4.2-11

Inclusion and Equity Committee - April 20, 2017 City of Brampton Inventory of Programs, Initiatives and Services (Note: Update for 2018 in progress)

Page 1 of 3

Focus Area COMMUNICATION & OUTREACH OUR PEOPLE CUSTOMER SERVICE INFRASTRUCTURE DESIGN OUR PROGRAMS AND SERVICES Initiatives City materials translated into top 4

languages in Brampton (Punjabi, Urdu, Portuguese, French)

Inclusive Customer Service Training Telephone Language Interpretation Service Inclusive urban design criteria for development of public spaces

Multi-partnership Initiatives

Examples

Online information (available to print in up to 8 more languages) - Preparing for Emergencies & Using

911 - Strategic Plan, Tax Information - Snow Clearing Operations - Traffic Safety around Schools &

Playgrounds

Online Fire Safety Information (English and Punjabi)

Media Releases, Service and Information Updates (transit route changes, snow storm information, tax information etc.)

Matte Stories (featured articles such as profiles about local entrepreneurs who received City funding etc.)

Online Council newsletters (bi-annually)

Transit and Presto materials (available in 8 more languages)

Mandatory training for Service Brampton and Recreation staff

Mandatory training for City vendors doing business with or for the City

Online training module accessible for all staff

Inexpensive, on-demand access to over 3,000 global interpreters who speak 170 languages

311 Service, Service Brampton Centre and other front-line customer service desks equipped with dedicated phone line to access to a 3rd party bonded interpretation service

Interpreters assist staff members with phone calls through a 3-way conference call with customer

300 logged calls in 2015 with Punjabi being most used language (142 calls)

Flexible spaces to accommodate a variety of uses and changing demographics (i.e. spaces for large cultural gatherings)

Inclusive design principles to be included in next update of the City’s Official Plan

Integrated and dense urban developments to encourage multi-uses, community and inclusiveness (i.e. Mount Pleasant Village)

Newcomer Bus Tours delivered through partnership with Transit, Recreation and the Brampton Library

Emergency Services (Police, Fire & EMS) Introduction for Newcomers to Canada (ESINC)

Cultural Access Pass Program in partnership with the Institute for Canadian Citizenship to provide newcomers with access to Canadian cultural attractions

Region of Peel Diversity Roundtable partnership (Fire)

Initiatives Enhanced targeted public education campaigns to diverse stakeholder groups

Case Study Team Training Expedited Burial Permit service AODA Accessible Intersections Cultural-based events (City-run and sponsored)

Examples

Fire safety

By-law information (i.e. secondary unit registrations)

Annual Budget

Community Grant Program

Some Department teams engage in regular case study training focused on how to engage different stakeholder groups such as information about religious customs (i.e. conducting real estate transaction for a new place of workshop or related permits)

Burial permits can be issued after hours through Service Brampton within 24 hours/7 days a week to accommodate cultural funeral rites and practices

Based on Accessible Technical and Design Standards for inside (interior & exterior) and outside spaces, e.g.

Accessible pedestrian signals

Depressed curbs

Tactile walking surface indicators

Cultural heritage months with a number of events held throughout the month (i.e. South Asian Month)

Flag raisings

Regular senior staff involvement in major community events such as the Mississauga/Etobicoke Vaisakhi Parade (Fire Chief, Council)

Initiatives Accessibility-based (AODA) Formats Multilingual front-line staff (service assets

Contracted Interpretation Services AODA Accessible Building Design Cultural-based recreation programming

Examples

All City communications available in alternate formats such as braille or enhanced font upon request

Major public education campaign in collaboration with Accessibility Committee to educate public about accessible parking spaces in Brampton (i.e. it is not a perk)

311 Service, Clerk’s Office, POA and customer service desks

Transit terminals

City events including volunteers

Translators are contracted on an as needed basis to assist customers involved in legal proceedings with the City including dedicated resources at the POA Court

Interpreters contracted to facilitate more inclusive stakeholder engagement for high profile public meetings, such as a controversial residential development, LRT etc.

All new City buildings exceed AODA design standards for accessible counters, entrances etc.

All City department front counters and older building renovations undertaken in accordance with AODA standards

• Bhangra dance classes • Kabaddi Fields and Programs • Cricket Fields and Programs • Latin dance classes

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Page 2 of 3

Focus Area COMMUNICATION & OUTREACH OUR PEOPLE CUSTOMER SERVICE INFRASTRUCTURE DESIGN OUR PROGRAMS AND SERVICES Initiatives Advertisements in ethnic/speciality media Cultural Sensitivity Training TextNet Customer Service Multi-faith Amenities Specialized Assistance Programs

Examples

By-law related information

Budget

Fire Department notices

Community Grant Program information

Mandatory training for Recreation, Fire, Transit and Brampton Library staff on facilitating communication with different cultural groups

Online telephone-data solution that provides fully accessible text (TTY) communication for people who are deaf or hard of hearing

New City buildings include multi-faith rooms to accommodate religious and cultural needs (i.e. prayer rooms at City Hall etc.)

ActiveAssist Program to provide fee subsidies to low income and other marginalized groups

CAS – In Care program in partnership with Children’s Aid Society (CAS) for children in need of recreation including placing youths in volunteer positions

A.D.A.P.T. (Adults Developing Abilities and Participating Together) Program

Snow Removal Financial Assistance Program to help senior citizens and physically challenged homeowners with costs of hiring private snow removal services.

Initiatives Election Information Campaign In-house training documents Gender-neutral and accessible washrooms

Multilingual Library Collections

Examples

All election related materials released in the ten top languages in Brampton

Providing election ballots in different languages or the use of a translated overlay to assist voters with little or no English skills (under development for 2018)

“Understanding Our Community: an introduction to the cultures and religions of the residents of Brampton” diversity handbook developed and used by the Fire Department to train and educate staff which includes a quiz to assess awareness (mandatory training)

Proposal on how to introduce or integrate gender-neutral and accessible washrooms under development

Growing collections of books, DVDs and periodicals in multiple languages

Ongoing project to catalogue multi-lingual collections to provide residents with more equitable access to these types of materials

Initiatives Multi-lingual Public Education Multimedia Corporate Policies & Related Training Newcomer Specific Programming

Examples

Fireworks safety videos produced in English, Punjabi, Hindi and Gujarati

Human Rights

Workplace Harassment Prevention

Inclusive Customer Service

Respectful Workplace (Q2 2017)

English Conversation Circles

Multicultural Book Clubs

Newcomer Seniors Group

Newcomer Women’s Circle

Newcomer Monthly Programs (financial literacy, starting your life in Canada etc.)

Initiatives Enhanced City website features Employee Support Programs Community Grant Program

Examples

All City webpages can be translated into 103 different languages

City website and content is designed in accordance with W3C guidelines for accessible design such as larger font, text descriptions of pictures etc.

Increasing use of QR Codes for more information and alternate formats

Mental Health Strategy initiative in progress

Employee Family Assistance Plan enhancements to meet needs of diverse workforce

Provides funding and in-kind assistance to non-profit groups in 4 program streams with the overall goal of developing projects focused on the principles of inclusiveness, diversity, culture and community participation

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Page 3 of 3

Focus Area COMMUNICATION & OUTREACH OUR PEOPLE CUSTOMER SERVICE INFRASTRUCTURE DESIGN OUR PROGRAMS AND SERVICES Initiatives Community Outreach to Attract Talent Community Awareness & Giving Back Lighthouse Program

Examples

Fire & Emergency Services Human Relations and In-the-Community Diversity Talent Attraction initiatives

Workopolis - Equitek exclusive network subscription for outreach to diverse community recruitment groups

2017 Federal Grant Application for Summer Student Jobs

Region of Peel Summer Job Challenge to provide disadvantaged youth with valuable work experience

Promoting jobs on Twitter & Facebook

Corporate In-the-Community Talent Attraction Spring/Summer 2017 – CeleBrampton (June 10), Farmer’s Market (June 17), Shoppers World Job Fair (May 5 & 6)

Annual United Way Peel Region Employee Fundraising Campaign - In 2016: $96,000 raised 20% pledge participation

Initiative under development through the Emergency Management Office to engage religious and cultural community leaders/groups to identify vulnerable populations and facilitate better communication in declared emergencies.

4.2-14

sheridancollege.ca

Building Connected Communities:

Improving community supports to

reduce loneliness & social isolation in

immigrants 65+

Centre for Elder Research, Sheridan College, Oakville, ON

4.3-1

http://sheridancollege.ca

sheridancollege.ca

Mission Statement:

The Centre for Elder Research conducts innovative ‘Lab to

LifeTM’ research that enhances the quality of life of older

adults while serving as an education and resource hub for

Sheridan and the broader community.

4.3-2


sheridancollege.ca

Project Partners

RESEARCH CONTEXT

Research supported by:

4.3-3


sheridancollege.ca

Societal issues

RESEARCH CONTEXT

1. An aging population:

• By 2036, about 1 in 4 Canadians is expected to be 65+1

• For the first time in history, older adults outnumber children ages 0-14 in Canada1

2. The increase in the number of older immigrants in Peel and Halton Regions:

• 44% of the Mississauga Halton region identify as immigrants2

• 47% of the Central West region identify as immigrants3

3. The growing prevalence of loneliness and/or social isolation among older adults

• Up to 16% of older adults in Canada experience social isolation4

• Some groups are at greater risk than others4

1Statistics Canada, 20152Mississauga Halton Health Integration Network, 2016

3Central West LHIN, 20154Statistics Canada, 2010

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sheridancollege.ca

Definitions

RESEARCH CONTEXT

Social isolation is a dynamic objective

state that can be defined as a lack of

social belongingness, engagement with

others and social contacts. It can occur

during life transitions1.

Can be measured objectively by

observing social networks and

interactions

Loneliness is a dynamic subjective state

that involves feelings of loss of

companionship. It can occur when there’s

a mismatch between the social

relationships that one has, and those they

want (i.e. in quantity and quality)2.

Can be measured subjectively by

asking about perceptions and feelings

1Nicholson, 2009 2de Jong Gierveld et al., 2011

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sheridancollege.ca

General risk factors – Social isolation1

RESEARCH CONTEXT

• Age and gender: being age 80+, being female

• Ethnicity: being an immigrant

• Geography: living in a rural/remote area or deprived a neighbourhood

• Health and disability: having physical and/or mental health issues

• Knowledge and awareness: lack of info about community services or technology

1National Seniors Council, 2016

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sheridancollege.ca

General risk factors – Social isolation1

RESEARCH CONTEXT

• Life transitions: loss of spouse, job, home, driver’s license

• Poverty and lack of access to resources: lack of affordable housing and care

options

• Sexual and gender identity: being LGBT

• Social relationships: low quality of relationships, no children or family nearby,

living alone

1National Seniors Council, 2016

4.3-7


sheridancollege.ca

Why might older immigrants be at greater risk?

RESEARCH CONTEXT

Immigration represents a major life change that may be made more

challenging by language barriers, loss of status (real or perceived),

disrupted social networks, conflicting family values and cultural differences1.

Older immigrants are at increased risk for social isolation and/or loneliness

because they have a different cultural and linguistic background and may

experience more barriers in daily life2.

1Hossen, 20122National Seniors Council, 2016

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1. What do older immigrants report as the barriers to and, opportunities for,

forming meaningful connections in their communities?

2. What are the most effective strategies for collectively identifying and reaching

immigrants 65+ at risk of loneliness and/or social isolation?

Research questions

RESEARCH CONTEXT 4.3-9


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Phase 1: Environmental Scan of the services, tools and outreach strategies

already available for older immigrants in Peel and Halton *Completed

Phase 2: Learning from older immigrants about their experiences and needs

living in Peel and Halton *Analysis ongoing

Phase 3: Knowledge mobilization & translation: developing, adapting and sharing

tools and results with community stakeholders (i.e. agency staff, community

members) *Ongoing

Work phases completed to-date

THE RESEARCH 4.3-10


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• The main purpose of the environmental scan was to take inventory of the assets that

currently exist in Halton and Peel that support older immigrant adults 65+.

• The findings were categorized by Ethno-specific agencies, Intercultural/Multicultural

agencies, Faith Groups, Mainstream or Other groups.

• 280+ entries were identified as part of this environmental scan across Peel and Halton

Environmental Scan

PHASE 1 4.3-11


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Community asset mapping is a tool used in Community Development work to help

build strong communities. It is a process to help mobilize a community to use its

assets as a way to engage in problem solving and improve residents’ quality of life1.

• It identifies the strengths/assets that already exist within the community before

making recommendations around needs and deficits.

• The main purpose of engaging in asset mapping was to look for assets, gaps and

challenges that may exist and how that plays out geographically in terms of where

the services are located and where older immigrant adults live in relation to them.

• The main research question investigated in the work looked at whether or not the

current strategies and services being offered in Peel and Halton are geographically

situated and clustered where the highest density of older adults 65+ are living in

these communities?

Definition & Research Question

ASSET MAPPING

1(OHCC, 2016)

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Asset Mapping

PHASE 1

Colour Coded Legend Type of Service

Red Ethno-specific

Green Intercultural/Multicultural

Blue Faith Group

Yellow Mainstream

Black Other

White with red numbers Additional Services (Library, Community Centre,

Recreation Centre, Hospital)

Asset Maps (Service Providers, Additional Services and Household Population by Age)

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PHASE 1

Brampton Centre, East & North

The red to dark maroon

shaded areas on the maps

depict mid to high density in

terms of household

population by age 65 years

and older according to the

census tracts from the 2011

census.

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PHASE 1

Brampton South & West

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Overall Brampton has a variety of services for older adults located

primarily in highest density areas where older adults are living in the

city. They appear to be clustered as well which supports accessibility

• Hospitals: Brampton Civic and William Osler

• A variety of additional services available from libraries to

community centres

• Located in mid to high densely populated areas where older adults

reside

• Majority of services accessible by public transportation.

Asset Mapping Results

PHASE 1 4.3-16


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• Census data show a strong correlation between the number of recent immigrants

(arrived within the past 10 years) and their high usage of public transportation. One of

the main reasons for this is due to its affordability1.

• All of the services plotted on the asset maps were accessible by public transportation.

• A general scan of both Peel and Halton showed that both regions are actively

integrating programs for older adults to use public transportation.

• Public transportation is a staple for immigrants with low-income and research shows

that there is a gendered dimension to this as well, meaning that the majority are

immigrant users of public transportation are female1.

Mapping Transportation

PHASE 1

1(Amar & Teelucksingh, 2015).

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Senior citizens (65+) who are residents of Brampton pay $1 to ride Brampton Transit

when they show their Brampton Transit Senior Identification card.

• Available for seniors with a valid Brampton Transit Identification card only. All non-

resident seniors and seniors without a card must pay the full $3.75 cash fare.

• Once an older adult has received their ID card, you must present it to the Operator

every time they board a bus to be eligible to pay the $1 cash fare. Upon boarding,

the older adult must show the card to the operator and deposit $1 into the fare box.

• If you do not have a card, you will be required to pay the $3.75 cash fare or use

PRESTO to board the bus.

Public Transportation: Brampton

PHASE 1 4.3-18


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Major barriers identified for accessing services are:

• Language

• Services near their home

• Lack of knowledge of services available or how to access services

Most common source of information was a family member or friend

Greatest barrier to using public transportation was schedule (42%), followed by cost (26%) and knowledge about public transit services (25%)

Survey Results

PHASE 1 4.3-19


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Social isolation: Participant quotes

SURVEY DATA

“I feel isolated when I am restricted by my language barrier in my

interaction with people”-Participant 1

“Life is very different here from [back home], I have very limited interaction with the

social environment. Even though Canadians are nice, I can’t interact with them”-Participant 2

“Before I found the library and the other seniors [of my background] who go there, I

stayed home all day cooking and doing housework”-Participant 3

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Loneliness: Participant quotes

SURVEY DATA

“Even though I have some friends in Canada, I do not feel very close to them. They

are not the same as my long-term friends back home” -Participant 4

“My husband passed away 2 years ago. Since then I feel very lonely” -Participant 5

“I came to Canada to help my children with their tasks around the house. It’s okay if

I don’t have many friends of my own” -Participant 6

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Continue moving forward using “place based analysis” or a “place based

neighbourhood approach” to identify the needs in each of the cities

within the region as they are diverse.

• Using a “blanket approach” could potentially miss import trends taking place

in various parts of the city.

• More quantitative data from the recent census will help us to understand

what some of those quantifiable differences are.

Recommendations

PHASE 1 4.3-22


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Build on the existing assets and capacities.

• Community hubs such as schools, community centres and libraries may be a

viable way to tap into the existing community facilities and accessible

infrastructure.

• Additionally, optimal partnerships exist when services for older immigrant

adults are clustered around a community hub.

Recommendations

PHASE 1 4.3-23


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• Recently obtained access to recent Census results

• Qualitative analysis of survey results is ongoing

• Additional data collection with emphasis on the role of faith

groups is upcoming

FUTURE DIRECTIONS 4.3-24


Tuesday, March 27, 2018 Regular Meeting - 7:00 p.m. · 4.1. Presentation by Arlene Etchen and Jamie...

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