TUESDAY, APRIL 29 EXHIBITOR GALA RECEPTION · TUESDAY, APRIL 29TH THURSDAY, MAY 1ST ... Carrie...
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Transcript of TUESDAY, APRIL 29 EXHIBITOR GALA RECEPTION · TUESDAY, APRIL 29TH THURSDAY, MAY 1ST ... Carrie...
WALT DISNEY WORLD® Resort | FLORIDA APRIL 30–MAY 2
FRIDAY, MAY 2ND
TUESDAY, APRIL 29TH
THURSDAY, MAY 1ST
CONTINENTAL BREAKFAST & REGISTRATION OPEN
FREE BOX LUNCH IN THE EXHIBIT HALL
EXCLUSIVE EXHIBIT HALL HOURS
CONTINENTAL BREAKFAST & REGISTRATION OPEN
EXCLUSIVE EXHIBIT HALL BREAKFAST & REGISTRATION OPEN
6:00–8:00 PM
7:30–8:30 AM
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EXHIBITOR GALA RECEPTION
OPENING SESSIONDispatcher of the Year Award ACE Awards
KEYNOTEDisney InstituteDisney’s Approach to Quality Service
What Type of Leader Can You be?Erica Carpenter
Group Think—The Down and Dirty of Oversight Committees
Brian Dale
The Many Characters of DispatchJennifer Kirkland
Managing Excessive Turnover in 9-1-1 Communications
Ivan Whitaker
After the Consolidation Hindsight is 20/20
Thomas Cavanaugh, Anthony Favreau
Stop Workplace DramaMarlene Chism, Heather Joyner
Supervising Supervisors in a 24x7 Operation
Jaime D. Young, Natasha Claire-Espino
Your PSAP is a 747Thomas Margetta
Through the Eyes of a Child CallerBriana Kelley
9-1-1 Challenges for Island Communities
Carolyn Wattley, Ninafe Awong
ADA Compliance in the Comm. CenterStephan M. Bunker
Neighbors Saving NeighborsLew Simon, Kimberly Stephens
EMD Millionaire Game ShowJeff Craig, Ben Bills
Rare EMD EncountersBrett Patterson, Dr. Jeff Clawson
IAED™ ResearchTracey Barron, Greg Scott, Chris Olola, M. Isabel Gardett, Brett Patterson, Dr.
Jeff Clawson
Bees! Squeeze & Wheeze: Anaphylaxis
Adam Johnson
Fire CDEs on a BudgetMatthew Huddle, Darius Osborne
FPDS® and the NumbersJay Dornseif
FPDS Version 6.0 UpdateGary Galasso, Mike Thompson
“I’m at This Intersection!!” “Which One?!?”
Matthew Huddle, Darius Osborne
Wild and Crazy Police Calls Chapter 6: Just When You Thought You’d Heard it All
Eric Parry, Jaci Fox
Interoperability—It’s NOT Just About Radios!
Nancy Lockhart, Charlene Monges
Why Can’t we All Just Get Along?Carrie Flynn, Heather Hedgcock
Police Dispatchers; Their Stress, Their Coping, and Their Officers
Erica Carpenter
Managing the Change—Skill Set Staffing for NG9-1-1
Ronald Williscroft
Next Gen 9-1-1: The Look of Success
Michael Lee
The MillennialsLouise Ganley
Digital P25 RadiosCory Lyman
Make Every Second CountMelissa Blessing, Tami Wiggins
Let’s Put the Learning Back in Teaching—How to be
an Effective PreceptorTammy Jewell
When They Just Don’t Get itRonald R Shiner, Eric Fayad
What Can we Learn From Disney University?
Kevin Willett, Tracy Deitschman
How do I Know if it’s Working?M. Isabel Gardett, Kevin Pagenkop, ENP,
Chris Olola
9-1-1 101: The College Classroom Experience
Thomas Margetta
Recruiting + Interviewing + Training = Retention
Doug Showalter
Mouse Ears and Mentors: Lessons Learned From the
Mickey Mouse ClubTonya Warr
First Aid for Perplexing Personnel Problems
Robert R. Greenlaw
ADA, FMLA, EEOC and Generations X, Y, and Z
Tonya Warr
Are Dispatchers Assertive Communicators? Really?
Jaime D. Young, Dr. Bill Mathis
How and Why to Build Strategic Alliances With
Higher Ed InstitutionsDr. Lora Reed, Dana Reed
Building a Zip-A-Dee-Doo-Dah Environment in Dispatch
Kevin Willett
Why Dispatchers Should Dress for Success
Frances Jimenez
Keeping Afloat in a Sea of Negativity
Nancy Banks
“A” is for Attitude: Team Building and Motivating Dispatchers
Melissa A. Alterio, Jennifer Robles
Marketing MoraleApril A. Tarrant, Kima Montgomery
Being Your Greatness: Then What Happens?
Dr. Darcy Lord
Best in Class SEGsJohn Korman
That Rare Breed: The 3- to 8-Year Dispatcher
Jennifer Kirkland
The Good, the Bad, and the Ugly: Case Studies
Ron Two Bulls, Ross Rutschman, Kim Rigden-Briscall, John Ferraro
Disaster CommunicationsRicky D. Crawford, Thomas Somers
Egos and Attitudes—A Mindset for Survival
Charlene Monges, Amalio Jusino
How You Say it Matters! The Art of Verbal Feedback
Ross Rutschman, Louise Ganley
Research ForumModerator: Chris Olola
ACE ForumModerators:
Carlynn Page, Brian Dale
National 9-1-1 Issues ForumModerator: Keith Griffiths
9-1-1 Data and Analytics ForumModerator: Keith Griffiths
ED-Q™ Forum Live!Kim Rigden-Briscall, Brian Dale, Deanna
Mateo-Mih, Michael Spath, Jaci Fox
National Q Panel DiscussionChristopher Bradford, Beverley Logan
QI in the CloudAdam Johnson, Richard Morse
The Art and Science of Protocol Compliance
Michael Spath, Tammy Spath
Channel Scripting QA/QIRobert Smith, Robert Lanoue
The Art and Science of Case Review—Fact and Fiction
Brian Dale
The “Sponge Effect”—QA StressTeri Griffin-Pagenkop, Kevin Pagenkop, ENP
New 9-1-1 Stress Standard? Huh? Why? When? How?
Jim Lanier, Jim Marshall
Stress—Your Personal DisasterTammy Spath
Bend but Don’t Break: Training Dispatchers to Deal
With Extreme StressTami Wiggins, Dr. Clint Bowers
9-1-1 Twilight ZoneJoe Tassitano
Remember the Outside Life You Used to Have?
Doug Showalter
ACE RECEPTIONFor all Accredited Center of Excellence attendees
Topics and speakers are subject to change. Visit www.emergencydispatch.org for the latest updates.
Sponsored by:
Sponsored by:
LEADERSHIP MANAGEMENT SPECIAL INTEREST MEDICAL FIRE POLICE NEXT GEN 9-1-1
EXHIBIT HALL CDE & TRAINING HUMAN RESOURCES MOTIVATION OPERATIONS POWER SESSIONS QUALITY ASSURANCE STRESS MANAGEMENT
EXHIBIT HALL LEADERSHIP MANAGEMENT SPECIAL INTEREST MEDICAL FIRE POLICE TECHNOLOGY10:30 AM–3:00 PM
8:00 AM–12:30 PM
Legal EagleDr. Neal Richmond, Steve Shahan
Implementing Statewide Training & Protocol Legislation
Stephan M. Bunker
Good Cop, Bad Cop: Management Strategies and Leadership Styles
Christof Constantin Chwojka, Heinz Novosad
CRM Comms: Improving Communications in the
9-1-1 EnvironmentJim Lanier, Andre Lanier
Top 10 List for Communication Center Management Survival
Ron Two Bulls, John Ferraro
How to Impress Your ACE ReviewerKim Rigden-Briscall, Don Perry
Communication Center Consolidation: An Inside Look
Into a Very Public ProcessJames Lake, Allyson Burrell
Taking the Fear Out of Crucial Conversations
Leslie Whitham, John Korman
Hearing vs. Listening: Is There Even a Difference?!?!
Eric Fayad, Nancy Lockhart
Bringing the Disney Level of Service Into Your Comm. Center
Kevin Willett
Beautiful Minds of Special Needs Callers
Tracye Gilbert, Penny VanDyke, Nicole Winters
Rules Are Meant to be Broken? Implementing the Emergency RuleKima Montgomery, April A. Tarrant
Agonal Breathing Diagnostic Tool: Purpose and LimitationsBrett Patterson, Dr. Jeff Clawson
Nurse Navigator: Implementing Innovation
Matt Zavadsky, Kristen Miller, Brenda Staffan
When Time is the Enemy: Perfecting Dispatch-Assisted CPR
Douglas F. Kupas, M.D., Brett Patterson
Dispatch MismatchDr. Neal Richmond, Mike Tully
NFPA and ISO UpdatesJay Dornseif
BEACH PARTY AT DISNEY’S TYPHOON LAGOON WATER PARK
Response to Violent IncidentsDonald I Aker, Jr., Matthew Huddle
Sinking Vehicle and Vehicle in Floodwaters
Gordon Giesbrecht
Igniting Your Fire Service Training Program
Andrew Trygg, Tracy Deitschman
What’s New in ProQA®
Brett Williams
Advantages and Disadvantages of Social Media in the Communication Center
Kevin Diluia
AQUA® 6 Tips, Tricks, and New Features
Tammy Haislip
Using ProQA to Improve Billing Reimbursement! Really?Ronald R Shiner, Eric Fayad
That Was Then, This Is Now…Andrew Trygg, Leslie Whitham
Successfully Implementing EPD & ProQA
Charlie McClintock, Greg Graham
Active Shooter Incidents for Telecommunicators
Melissa A. Alterio, Anthony J. Weed
EPD Past, Present, and FutureDave Warner, Tami Wiggins
FREE BOX LUNCH IN THE EXHIBIT HALL
CLOSING LUNCHEONDr. Jeff Clawson Leadership Award CCM Graduation
KEYNOTEPat Williams
WEDNESDAY, APRIL 30TH
Sponsored by:
Sponsored by: