TTC Services Presentation
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Transcript of TTC Services Presentation
TTOWER OWER TTRAINING & RAINING & CCONSULTINGONSULTING
Introduction toIntroduction toTower Training & Consulting STower Training & Consulting Sààrlrl
Presented byJohn A. Frank, MPAManaging Director
TOWER
TRAINING &
CONSULTING
TTC Customer PresentationRevision – Mar 09 Slide 2
We can help you with . . .
• ways to maintain your competitiveness.
• challenges to your people to constantly improve and develop their knowledge and job skills.
• exposure of your key people to trainers with a wealth of real business experience.
• a consultative approach to training through partnership.
• improvements in communication skills to create and maintain good internal and external relationships.
Why Tower?Why Tower?
TOWER
TRAINING &
CONSULTING
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We can offer you . . .
• the advantages of a local company of high quality and international focus.
• exposure to the latest developments in new management thinking.• maximum value for your training and consulting budget.
• reduction of your training expenses under Luxembourg law (modified 22 Jun 99) concerning governmental incentives related to training of employees.
• the following products and services designed to meet the requirements for change for management and employees alike.
▪ Business Skills Training ▪ 4G Business Solutions
▪ Coaching and Consulting ▪ Language and Communication Skills
Train and Grow with TOWER!
Why Tower?Why Tower?
TOWER
TRAINING &
CONSULTING
TTC Customer PresentationRevision – Mar 09 Slide 4
How We WorkHow We Work
We promise satisfaction in all our workWe promise satisfaction in all our work
• Guarantee - the best possible quality of training and consulting services
• Nondisclosure Agreement - we respect your proprietary information
• Lodging and Subsistence - no charge for lodging and meals within Luxembourg
• Pre-work - no charge for pre-meetings and discussions
• Language Training Pre-Course Student Skill Level Evaluation - to verify skill levels
• Training Venue and Course Materials - we can handle all arrangements
• Attendance Records - records are always maintained for each class or session
• Training Certificate - provided for all business skills courses
• Financial Incentives - in accordance with Luxembourg Law (modified 22 Jun 99)
• Follow-up - exit briefing upon completion of each delivery
• Help Available - we remain accessible for additional questions for 6-months after each event
TOWER
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CONSULTING
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IntroductionIntroduction
The Business Situation is ChangingThe Business Situation is Changing
BACKGROUNDBACKGROUND
During the last few decades the English language has shown an upward trend as the primary communication language in the international business and political worlds. The enlargement of the European Union has accelerated this trend.
Most Companies and International Institutions deal in the global market. To provide good service, a common and understandable communication is a necessity. In addition, many Companies report to English speaking Corporate Headquarters.
Professional Documentation, International Advertising and Websites are mostly in English.
TOWER
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Why are We Here?Why are We Here?
FILL THE GAPFILL THE GAP Tower Training & Consulting saw that within Luxembourg there was no
business training and consulting organisation that specialized in the English Language. The Company took the opportunity to provide this service to the Luxembourg business community.
Not only the English language itself, but also styles of Leadership and Management in the English speaking business world are part of the scenario. This includes speaking with staff and customers, attending meetings, giving presentations, etc.
TTC provides specific Training, Coaching and Consulting to meet these needs.
IntroductionIntroduction
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English - The Common Denominator!English - The Common Denominator!
May we speak English?
Yes, of course!
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CoursesCourses
TRAINING TRAINING COURSESCOURSES
Tailored Courses
We can tailor any of our Courses to your particular needs. Location
We can provide Courses at your facility, in our office or at any other location you prefer (Hotel, Conference room, etc.).
Level
The same course can be tailored to different staff levels or departments (e.g. Management, Administration staff, etc.).
TOWER
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CoursesCourses
OUR TRAINING COURSESOUR TRAINING COURSES
Sample Business Skills Training
Assertiveness Skills
Change Management
Stress Management
Emotional Intelligence
Effective Leadership
Finance Workshop
Negotiating Skills
Key Performance Management
Professional Project Management
Team Building Skills for Leaders
Time Management
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CoursesCourses
OUR TRAINING COURSES (Continued)OUR TRAINING COURSES (Continued)
Human Resources Skills
Recruitment Interview Skills
Self-Motivation Skills
Train the Trainer Quality Management
Conducting Internal Audits
Measuring Customer Satisfaction
ISO Implementation and Assessment Communication Skills
Effective Presentation Skills
Internal Communications
Professional Report Writing
Public Speaking
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CoursesCourses
LANGUAGE COURSES
English TrainingElementary, Intermediate and Advanced Business English, ‘One to One’ or Group Formats including 2-Hour Mini Modules, as well as Intensive Training for Executives and Key Staff
French, German, Spanish and ItalianElementary, Intermediate, Discussion Level
Luxembourgish Language Courses*Beginner and Advanced
Spanish or Italian Semi-Intensive Training for Travelers
*Luxembourgish courses funded by the Luxembourg Government
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CONSULTING
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TailoredTailored CoursesCourses
YOUR COURSEYOUR COURSE
Made To Measure
If we do not have a course already prepared for your needs – please ask us for a quotation.
We will prepare a proposal to meet your wishes.
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Company teams study their options during ‘Finance Workshop’Company teams study their options during ‘Finance Workshop’
Public CoursesPublic Courses
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Services ProvidedServices Provided
CONSULTING AND FACILITATINGCONSULTING AND FACILITATING
Consulting and Coaching Services
Senior Level Coaching, Change Management, Training Needs Assessment, Project Management, Balanced Scorecard, Quality Assurance and ISO 9001/2000 Review.
4G Business Solutions
“One-Stop” Shop for tactical positioning, leader coaching and company or team facilitation for today’s busy executives and management teams.
What Else does Tower DoWhat Else does Tower Do??
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CoConsultingnsulting
OUR CONSULTING SERVICESOUR CONSULTING SERVICES
Executive Coaching and Mentoring Assistance with Managing Situational Changes Balanced Scorecard Implementation Project Management Assistance Customer Service Review and Assistance Rescue Management Planning and Conducting of Internal Audits Temporary Loan of Skilled Managers or Technical Staff
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Tower Leadership FacilitationTower Leadership Facilitation
““The Power of Alignment”The Power of Alignment”
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Goal: Full Alignment
Strategy
Processes Customers
People
STAYING CENTERED – BALANCE AND FOCUSSTAYING CENTERED – BALANCE AND FOCUS
The Power of AlignmentThe Power of Alignment
We facilitate Team ChangeWe facilitate Team Change
We teach Business SkillsWe teach Business Skills
We help identify StrategiesWe help identify Strategies
We coach LeadersWe coach Leaders
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FacilitatorsFacilitators
WWHO WHO WILLILL HELP YOU HELP YOU!!
OUR CONSULTANTS AND TRAINERSOUR CONSULTANTS AND TRAINERS Our staff come from a wide cross-section of manufacturing and service
industries and have many years experience teaching in the international environment.
We have consultants and trainers from International Institutions with experience in dealing with multicultural affairs, meetings, conferences and consultations.
Although we specialize in training in the English language, we have many multi-lingual associates.
Their specialties range from high level knowledge in Project Management and Leadership Skills to Engineering and Quality Assurance.
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2-Hour Public Seminars2-Hour Public Seminars
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2-Hour ‘In-House’ Mini Training Modules2-Hour ‘In-House’ Mini Training Modules
Active ListeningAnger ControlAppraising PeopleAssertive CommunicationsBody LanguageBrain Storming TechniquesCoaching SkillsComposing Effective E-mailsControlling Negative ThoughtsCorporate Lifestyle SolutionsCreating RapportCreative ThinkingCross Cultural CommunicationsCustomer SatisfactionDelegation or “How to let go!”
Developing Your CareerEmotional IntelligenceEmpowermentFacilitation SkillsHealth and FitnessHandling ComplaintsHandling Difficult SituationsHiring Smart Leadership versus ManagementLeading Successful MeetingsLetter Writing Making PresentationsManaging ConflictManaging DiversityIntro to Mind Mapping
MotivationNegotiation SkillsNetworking with PeopleParticipating in MeetingsPersonal Development PlanningPersonal Wealth ManagementProblem SolvingQuestioning Skills Risk ManagementStress ManagementTelephone CommunicationsVirtual TeamsWork Hard and Go Home on TimeWriting Reports
SAMPLE TOPICSSAMPLE TOPICS
Let us have your ideas!
TOWER
TRAINING &
CONSULTING
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Bus. Skills Training
Tower Training = One-Stop Business SolutionsTower Training = One-Stop Business Solutions
4G BUSINESS SOLUTIONS
Coaching Consulting Soft-SkillsTraining
LanguageCourses
Strategic Positioning
Change Management
Staff Orientation & Training
TOWER
TRAINING &
CONSULTING
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HOW HOW TO CONTACT USTO CONTACT US
Internet: http://www.ttc.lu
Telephone: +352 - 26 27 05 39
Facsimile: +352 - 26 27 05 49
E-mail: [email protected] and [email protected]
Address: 9, rue Pierre Federspiel, L1512 Luxembourg
TOWER
TRAINING &
CONSULTING
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Thanks for your attention!Thanks for your attention!
TTOWEROWER
TTRAINING &RAINING &
CCONSULTINGONSULTING S.à r.l.S.à r.l.