TSG Technical Course Data Sheets - thesagegrp.com

A+ PRACTICAL APPLICATIONS 220-702

A+ ESSENTIALS: PART 1 and PART 2

BASIC ELECTRICITY

BASIC ELECTRONICS

CERTIFIED CISCO NETWORK ASSOCIATE (CCNA) PART 1 and PART 2

CWNA CERTIFICATION

DATA COMMUNICATIONS

DIGITAL TECHNOLOGY SKILLS

DSL FUNDAMENTALS

FIBER OPTICS - CERTIFIED FIBER OPTIC TECHNICIAN

FUSION SPLICING - ADVANCED FIBER OPTIC TECHNICIAN (AFOT)

NETWORK+ CERTIFICATION

NETWORK SECURITY FUNDAMENTALS (PART 1 & 2)

STRATA FUNDAMENTALS OF IT TECHNOLOGY

STRUCTURED CABLING - CERTIFIED PREMISES CABLING TECHNICIAN (CPCT)

VOIP CONVERGENCE SERIES

WEB DEVELOPMENT

TECHNICAL COURSES

“THE PROVEN FORCE BEHIND WORKFORCE TRAINING” 5300 Ma 5300 Maryland Way, Suite 103, Brentwood, TN 37027 • 615-376-5401 • 615-376-5432(fax) • www.thesagegrp.com

A + P R A C T I C A L A P P L I C AT I O N S 2 2 0 - 7 0 2

OVERVIEW

This course is designed for participants who are preparing for the CompTIA A+ Practical

Applications 220-702 - 2009 certification exam. The course is available to participants

who have taken and passed the CompTIA A+ Essentials exam and are seeking to

become entry-level IT professionals.

OBJECTIVES

After successfully completing the two-part course, participants will be able to:

• Install and troubleshoot power supplies

• Install and troubleshoot CPUs and motherboards

• Install and troubleshoot memory

• Install and troubleshoot expansion cards

• Install and troubleshoot data storage device

• Maintain and troubleshoot printers and scanners

• Configure and troubleshoot mobile computer devices

• Manage files and directories, resources, and Windows remotely

• Monitor, maintain, and troubleshoot an operating system

• Implement a SOHO network

• Troubleshoot client side connectivity

• Implement security on Windows computers

FORMAT

This is a 45-hour course delivered in a variety of formats. The course content consists of

lectures, demonstrations, and hands-on activities.

SPECIAL FEATURES

• Experiential labs

• Interactive course delivery

• Hands on skill building

• Courseware features mapping of all CompTIA A+ Practical Applications 220-702

exam objectives

BENEFITS

• Participants gain a thorough preparation for CompTIA’s A+ Practical Applications

220-702 certification exam.

• Participants obtain real-world instruction on supporting and troubleshooting com-

puter hardware and software.

APA-S

“THE PROVEN FORCE BEHIND WORKFORCE TRAINING”

5300 Maryland Way, Suite 103, Brentwood, TN 37027 • 615-376-5401 • 615-376-5432 (fax) • www.thesagegrp.com

A+ ESSENTIALS - PART 1

OVERVIEW

This two-part course is designed for participants who are preparing for the CompTIA A+

Essentials 2009 certification exam. The course provides foundation level skills necessary to

identify and configure PC network components, monitor and manage Windows operating sys-

tems, diagnose hardware problems, complete preventative maintenance tasks, and install

and upgrade Windows operating systems. This course is designed for participants seeking to

become entry level IT professionals.

OBJECTIVES


• Describe various troubleshooting methods

• Utilize Windows interface tools

• Describe power supplies and connectors

• Follow procedures for working safely with electrical components

• Identify motherboards and CPUs

• Configure BIOS

• Monitor memory usage

• Examine bus settings

• Identify various types of expansion cards

• Attach a peripheral device

• Utilize data storage devices

• Connect video output and image input devices

• Install and configure a local printer

FORMAT

Part-one is a 30-hour course delivered in a variety of formats. The course content consists of


SPECIAL FEATURES




• Courseware features mapping of all CompTIA 2009 exam objectives

BENEFITS

• Participants gain a thorough preparation for CompTIA’s latest A+ certification exam.

• Participants obtain real-world instruction on supporting and troubleshooting computer

hardware and software.

AE1-S



A+ ESSENTIALS - PART 2

OVERVIEW

This two-part course is designed for participants who are preparing for the CompTIA A+

Essentials 2009 certification exam. The course provides foundation level skills necessary

to identify and configure PC network components, monitor and manage Windows operat-

ing systems, diagnose hardware problems, complete preventative maintenance tasks,

and install and upgrade Windows operating systems. This course is designed for partici-

pants seeking to become entry level IT professionals.

OBJECTIVES


• Identify various network connection types

• Configure a TCP/IP client

• Provide IT support for portable computers

• Monitor and manage a Windows operating system

• Troubleshoot system startup problems

• Apply computer security measures

• Install and upgrade a Windows operating system

• Troubleshoot hardware issues

FORMAT

This 30-hour course is delivered in a variety of formats. The course content consists of


SPECIAL FEATURES




• Courseware features mapping of all CompTIA exam objectives and comes with

CertBlaster exam prep software

BENEFITS

• Participants gain a thorough preparation for CompTIA’s latest A+ certification exam.

• Participants obtain real-world instruction on supporting and troubleshooting com-

puter hardware and software.

AE2-S



BASIC ELECTRICITY

OVERVIEW

Basic Electricity is a course designed to provide participants with a beginning conceptual level

of knowledge in electricity. The primary topics covered in the course are:

• Language of electricity

• Electrical qualities

• Ohm's Law

• Watt's Law

• Electrical formulas

• Symbol identification

• Components

• Circuit configurations

• AC/DC current

• Measuring circuit values

OBJECTIVES

After successfully completing the Basic Electricity course, participants will be able to

perform the following course objectives:

• Demonstrate the ability to identify basic electrical symbols

• Perform Ohm's Law calculations

• Wire basic electrical circuit diagrams

• Operate multi-meters

FORMAT

Basic Electricity is a 30-hour course, offered in multiple sessions based on the needs of the

customer. The course content is presented in an interactive, learner-centered style of facilita-

tion. Participants are actively engaged in application exercises throughout the 30 hours.

Course skills are reinforced through actual hands-on lab exercises.

SPECIAL FEATURES


• Hands-on, experiential project labs

• Text workbooks for in and out of classroom study

• Use of multi-meters

BENEFITS

• Participants gain skills necessary for improvement of on the job performance.

• Participants are better prepared for the basic technical tests in the telecommunications

industry.

BEI-S



BASIC ELECTRONICS

OVERVIEW

Basic Electronics is a course designed to provide the participant with a fundamental knowledge of

basic electronics. The course is geared toward participants who want to prepare for possible

career advancement in the Telecommunications industry.

The primary topics covered in the course are:

• Review of basic electricity fundamentals

• Detailed look into series and parallel circuits

• Application of electronic formulas for circuit analysis

• Component functionality within AC circuitry

• Measurements and formulas for decibels and logarithms

• Transmission lines

• Preview into semiconductor devices

OBJECTIVES

After successfully completing the Basic Electronics course, participants will be able to perform the

following course objectives:

• Calculate parallel resistance

• Calculate capacitance and inductance in basic AC circuits

• Calculate total impedance in a basic AC circuit

• Solve word problems involving Ohm's and Watt's Laws

• Prepare to pass a qualification test in basic electronics using in-class sample tests

FORMAT

Basic Electronics is a 30-hour course, offered in multiple sessions based on the needs of the cus-

tomer. The course content is presented in an interactive, learner-centered style of facilitation,

using our Empathic Learning Methodology. Participants are actively engaged throughout the 30

hours. Electronic Project Lab kits are also utilized for hands-on application of skills.

SPECIAL FEATURES


• Text workbooks for in and out of classroom study

• Project labs are used to support and re-emphasize theory of electrical concepts

• Mathematical exercises and hands-on lab evaluations are used for measuring competency

BENEFITS

• Participants gain the basic electronic skills that enhance job performance.

• Participants are better prepared to pass the qualification tests in basic electronics.

BEO-S



CISCO CERTIFIED NETWORK ASSOCIATION PREPARATION, PART 1

OVERVIEW

CCNA Preparation is a two-course program that prepares participants for the industry rec-

ognized CCNA certification exam. This program provides comprehensive coverage of Cisco

networking concepts. A background in A+, Network+, or network support and administration

is recommended for optimal performance in the program.

OBJECTIVES

After participating in the program, participants will be able to:

• Determine Internetworking Basics

• Describe the OSI Reference Model

• Explain Ethernet Networking and Data Encapsulation

• Describe the Cisco Three-Layer Hierarchical Model

• Explain TCP/IP and the DoD Model

• Configure IP Addressing and Broadcast Addresses

• Discuss Subnetting Basics and Subnet Masks

• Troubleshoot IP Addressing

• Explain the Cisco Internetworking Operating System (Cisco IOS)

• Determine Router and Switch Administrative Configurations

• Define Router Interfaces

• Discuss the Cisco Security Device Manager (SDM)

FORMAT

CCNA Preparation Part 1 is a 30-hour course and is the first part of a two-part, 60-hour pro-

gram. The course is delivered in a variety of formats based upon the needs of the client.

SPECIAL FEATURES


• Hands-on application for skill building

BENEFITS

• Participants gain skills in Cisco networking

• Participants obtain knowledge and skills that prepare them for the Cisco CCNA certifi-

cation exam.

CCNA1-S



CISCO CERTIFIED NETWORK ASSOCIATION PREPARATION, PART 2

OVERVIEW

CCNA Preparation is a two-course program that prepares participants for the industry recognized

CCNA certification exam. This program provides comprehensive coverage of Cisco networking

concepts. A background in A+, Network+, or network support and administration is recommended

for optimal performance in the program.

OBJECTIVES

After participating in the program, participants will be able to:

• Configure and troubleshoot Cisco networking devices

• Extend switched networks with VLANs

• Determine IP Routes

• Manage IP traffic

• Establish Point-to-Point connections

• Establish Frame Relay Connections

• Discuss security issues associated with Cisco Networking

• Define Perimeter, Firewall and Internal Routers

• Work with Address Lists

• Explain how NAT works

• Configure, test and troubleshoot NAT

• Discuss Cisco Wireless Technologies

• Configure a Wireless Internetwork

• List the benefits of IPv6

• Discuss Wide Area Network factors, including cabling

• Explain how PPP is configured on Cisco Routers

• Discuss Frame Relay and Virtual Private Networks

• Set up custom network configurations

• Build a simulated network

• Test configurations

• Troubleshoot and solve networking issues

FORMAT

CCNA Preparation Part 2 is a 30-hour course and is the second part of a two-part, 60-hour pro-

gram. The course is delivered in a variety of formats based upon the needs of the client.

SPECIAL FEATURES


• Hands-on application for skill building

BENEFITS

• Participants gain skills in Cisco networking

• Participants obtain knowledge and skills that prepare them for the Cisco CCNA certification

exam.

CCNA2-S



OVERVIEWCWNA Certification Preparation prepares participants for the Certified Wireless NetworkAdministrator (CWNA) certification. This is an advanced level course that offers extensivecoverage of wireless security and troubleshooting.

OBJECTIVESAfter completing the course, participants will be able to:

• Discuss wireless technology• Discuss WLAN• Measure RF loss• List the characteristics of Physical layer standards in 802.11b and 802.11a networks• Discuss the functions of Mobile IP• Discuss how to design a wireless LAN• Describe a site survey and accompanying tools• Describe types of wireless attacks that can be launched against a wireless network• Discuss the personal security model• List the components of the enterprise security model• Explain the procedures for maintaining a wireless network• Perform wireless LAN troubleshooting

FORMATCWNA Certification Preparation is a 42-hour course, offered in multiple sessions based onthe needs of the customer. The course is delivered in an interactive, learner-centered styleof facilitation.

SPECIAL FEATURES• Offers extensive learning tools • Includes the latest IEEE-proposed standards• Incorporates hands-on projects

BENEFITS• Participants gain information that prepares them for the CWNA certification.• Participants obtain marketable skills through the use of current texts and supporting

materials.

C W N A C E R T I F I C A T I O N P R E P A R A T I O N

“THE PROVEN FORCE BEHIND WORKFORCE TRAINING”5300 Maryland Way, Suite 103, Brentwood, TN 37027 • 615-376-5401 • 615-376-5432 (fax) • www.thesagegrp.com

CWNA-S

OVERVIEWData Communications is designed to provide participants with a working knowledge of datacommunications as it pertains to the telecommunications industry. The course includes thefollowing topics:

• Circuitry knowledge • Data equipment communications• Installation-voice/data communications • General data communications• Common electronic equipment • Problem resolution/troubleshooting• Testing • Communication Terminals• Digital data communications

OBJECTIVESAfter successfully completing the Data Communications course, participants will be able toperform the following course objectives:

• Diagram POTS to gain a basic framework of communications networking• Install DTE and DCE • Install a DSU/CSU and a modem on an analog line• Create a half duplex circuit and a full duplex circuit• Install a LAN (Local Area Network)• Design a workable network • Install a router

FORMATData Communications is a 48-hour program. The course provides participants with realworld environmental hands-on experience, plus job aids to assist performance of skills.

SPECIAL FEATURES• Interactive course delivery• Hands-on application for skill building• Text workbooks for in and out of classroom study

BENEFITS• Participants enhance the skills that enable them to succeed in the

telecommunications industry.• Participants gain extensive knowledge in 12 different skills within Data

Communications.

D A T A C O M M U N I C A T I O N S


DCO-S

OVERVIEW

The Digital Technology Skills program provides participants with beginning level informationin digital information. The program opens with a review of basic electricity conceptsnecessary for understanding digital electronics. The course then moves into basic digitaltechnology information and skills. Some of the topics covered in the course include A/C and D/C current and signal conversion, electrical formulas and symbols, circuitcomponents, analog and digital information, and digital logic.

OBJECTIVES

After successfully completing the Digital Technology Skills course, participants will be able to:

• Identify basic electrical symbols• Perform Ohm's Law calculations• Measure circuit values• Wire basic electrical circuit diagrams • Identify schematic symbols• Describe the basic function of electronic components• Convert non-decimal numbers to decimal equivalents• Analyze a simple logic diagram and create a truth table

FORMAT

Digital Technology Skills is a 54-hour program, offered in multiple sessions based upon the needs of the customer. The course is presented in an interactive, learner-centered styleof facilitation.

SPECIAL FEATURES

• Interactive course delivery• Hands on experiential project labs• Text workbooks for in and out of classroom study

BENEFITS

• Participants gain knowledge that prepares them for telephony exams.• Participants obtain skills that enhance on the job performance.

D I G I T A L T E C H N O L O G Y S K I L L S WITH BASIC ELECTRICITY


DTS-S

D S L F U N D A M E N TA L S

OVERVIEW

DSL Fundamentals is designed as an overview course for individuals in the elecommunications

industry who desire an understanding of DSL. In addition, this course serves as an excellent

preparation for more intensive training. DSL Fundamentals is structured to focus on the following

areas:

• Sight recognition of system hardware components

• Familiarity with the language and concepts of DSL

• Fundamental comprehension of the job duties and responsibilities of the installation

technician

• DSL from the field service perspective and from the customer perspective

OBJECTIVES

After completing the course, participants will be able to:

• Identify the basic components of a DSL connection

• Recognize common DSL acronyms and define their meanings

• State and explain how DSL works and its advantages over other services

• State and explain how the PSTN (Public Switched Telephone Network) is involved with the

delivery of DSL

• Identify the basic hardware components of computers and the importance of NIC (Network

Interface Cards)

FORMAT

DSL Fundamentals is a 30-hour program, offered in multiple sessions based on the needs of the

client. The course content is presented in an interactive, learner-centered style of facilitation.

Participants are actively engaged in lab exercises and classroom discussion throughout the 30-

hours. An additional 20-hours of self-study should be anticipated.

SPECIAL FEATURES


• Workbooks for class as well as at home study

• Extensive practice and feedback throughout each module

• Custom designed lab experiences

BENEFITS

• Participants learn many of the skills necessary for installation of DSL circuits.

• Participants achieve confidence in their acquisition of additional technical knowledge, so

they can confidently discuss DSL with customers, colleagues, and friends.

DSL-S



F I B E R O P T I CS - CERTIFIED FIBER OPTIC TECHNICIAN

OVERVIEW

This course focuses on designing, testing, installing, and troubleshooting fiber optic cable

plants and networks. Participants will benefit from interactive lecture, video presentations,

and fiber optic lab kits designed to reinforce the fundamentals of fiber optic technology.

This course also prepares participants for the Certified Fiber Optic Technician (CFOT)

exam. Certification exam is offered at the end of the course.

OBJECTIVES

After completing this course, participants will be able to:

• Discuss the history and basics of fiber optics

• Demonstrate understanding of fiber optics usage in industry

• Prepare fiber optic cable

• Terminate fiber optic cable

• Test fiber optic cable

FORMAT

The 30-hour course may be delivered in a variety of formats, depending upon the client's

request.

SPECIAL FEATURES

• Experiential project labs

• Modular designed workbooks for quick scanning


BENEFITS

• Participants gain foundational understanding of fiber optics.

• Participants obtain real-world application of fiber optic processes.

FOP1-S

“THE PROVEN FORCE’ BEHIND WORKFORCE TRAINING”


F U S I O N S P L I C I N G -

A D VA N C E D F I B E R O P T I C T E C H N I C I A N ( A F O T )

OVERVIEW

This course builds upon the foundational information covered in the “Fiber Optics”

course. It provides a hands-on introduction to fiber fusion splicing. Topics include fiber

preparation, alignment, splicing, and testing methods. Lab sessions will provide the par-

ticipant with an opportunity to practice making fusion splices and to practice testing each

splice, replicating actual field installation practices. Participants are also prepared for the

Advanced Fiber Optic Technician (AFOT) certification. Certification exam is offered at the

end of the course.

OBJECTIVES


• Define common fusion splicing terms

• Discuss reasons to perform fusion splice between two cables

• Compare mechanical splicing and fusion splicing

• Operate a fusion splicer

• Measure splice loss by OTDR

• Troubleshoot problems that occur in fusion splicing

FORMAT

The 18-hour course may be delivered in a variety of formats, depending upon the client’s

request. All sessions use an interactive style of facilitation.

SPECIAL FEATURES




BENEFITS

• Participants gain experiential understanding of fusion splicing and related

equipment.

• Participants obtain real-world application of fiber optic processes.

• Participants are prepared for the Advanced Fiber Optic Technician (AFOT)

certification

PREREQUISITE

• Fiber Optics

FUS - S



OVERVIEW

Network+ Certification is designed to prepare individuals for the CompTIA Network+ exam.Based on Windows Server 2003, this course covers the full range of skills and conceptsneeded for basic network configurations, working with network-related hardware, andnetwork operating system basics. Background in A+ Certification and OS Technologies isneeded for effective participation in this program.

OBJECTIVES

After successfully completing the Network+ Certification course, participants will be able to:• Discuss basic networking concepts• Explain the significance of the OSI Model• Identify each network system as a host under TCP/IP• Discuss the role of the HOSTS file, DNS, NETBIOS, LMHOSTS file, and WINS• Discuss the purpose of firewalls and the functionality of a proxy server• Use TCP/IP troubleshooting tools• Describe Windows security models• Use Task Manager• Apply software patches and fixes• Prioritize network problems

FORMAT

Network+ Certification is a 42-hour course, delivered in a variety of formats. The coursecontent is presented in an interactive, learner-centered style of facilitation.

SPECIAL FEATURES

• Hands-on application for skill building• Interactive course delivery• Modular designed workbooks for quick scanning

BENEFITS

• Participants gain foundational understanding of network configurations.• Participants obtain real-world application of networking skills.

NETWORK+ CERTIFICATION


NWC-S

OVERVIEWNetwork Security Fundamentals Part 1 is designed as the first course in a two-courseseries. The series provides a comprehensive study of network and computer security.Topics covered in the program include basic security principles, establishing securitybaselines, and the most recent attack and defense techniques and technologies.


• Define information security terminology• Develop attacker profiles• Define malicious code• Use effective authentication methods• Control access to computer systems• Audit information security schemes• Disable nonessential systems• Harden operating systems, applications, and networks• Work with network cable plant• Design network topologies• Protect e-mail systems• Secure Web communications• Harden wireless local area networks• Protect directory services• Work with algorithms• Develop a plan for disaster recovery• Design a security policy

FORMATNetwork Security Fundamentals Part 1 is a 30-hour program and is the first course of a two-course, 60-hour series. The course is offered in multiple sessions based upon the needs of thecustomer. The course is delivered in an interactive, learner-centered style of facilitation.

SPECIAL FEATURES• Includes extensive learning tools• Provides real-world context• Extensive hands on application

BENEFITS• Participants gain comprehensive network security skills that can be transferred to the job.• Participants obtain foundational knowledge that prepares them for the CompTIA

Security+ exam.

NETWORK SECURITY FUNDAMENTALS - PART 1


NS1-S

OVERVIEWNetwork Security Fundamentals Part 2 is designed as the second course in a two-courseseries. The series provides a comprehensive study of network and computer security.Topics covered in the program include basic security principles, establishing securitybaselines, and the most recent attack and defense techniques and technologies.


• Define information security terminology• Develop attacker profiles• Define malicious code• Use effective authentication methods• Control access to computer systems• Audit information security schemes• Disable nonessential systems• Harden operating systems, applications, and networks• Work with network cable plant• Design network topologies• Protect e-mail systems• Secure Web communications• Harden wireless local area networks• Protect directory services• Work with algorithms• Develop a plan for disaster recovery• Design a security policy

FORMATNetwork Security Fundamentals Part 2 is a 30-hour program and is the second course of a two-course, 60-hour series. The course is offered in multiple sessions based upon the needs of thecustomer. The course is delivered in an interactive, learner-centered style of facilitation.

SPECIAL FEATURES• Includes extensive learning tools• Provides real-world context• Extensive hands on application

BENEFITS• Participants gain comprehensive network security skills that can be transferred

to the job.• Participants obtain foundational knowledge that prepares them for the

CompTIA Security+ exam.

N E T W O R K S E C U R I T Y FUNDAMENTALS - PA R T 2


NS2-S

STRATA FUNDAMENTALS OF IT TECHNOLOGY

OVERVIEW

This introductory level course is designed for participants who are either new to the IT

field or who want to enhance their foundational skills in the IT arena. Topics covered in

the course include technology and hardware basics, software installation, security, and

Green IT.

OBJECTIVES

After completing the course, participants will be able to

• identify and explain PC components

• set up a basic PC workstation

• conduct basic software installation

• identify compatibility issues

• recognize and prevent basic security risks

• perform preventative maintenance of computers

FORMAT

Strata Fundamentals of IT Technology is a 39-hour course, offered in multiple sessions

based upon the needs of the customer. The course is delivered in an interactive, learner-

centered style of facilitation.

SPECIAL FEATURES

• Use of CompTIA approved texts

• Coverage of latest Green IT content

BENEFITS

• Participants gain real world practice with hands-on labs and exercises.

• Participants acquire skills and knowledge that can prepare them for the CompTIA

Strata certification.

SFT-S



STRUCTURED CABLING-

CERTIFIED PREMISES CABLING TECHNICIAN (CPCT)

OVERVIEW

Structured Cabling is designed to introduce participants to communications cabling. The

course focuses on the practical aspects of designing, installing, testing, and troubleshoot-

ing premises cable plants and networks. Detailed discussion of the industry standards as

outlined by the IEEE and NEC is included throughout the course. Participants are also

prepared for the Certified Premises Cabling Technician (CPCT) certification. The certifi-

cation exam is offered at the end of the program.

OBJECTIVES


• Discuss industry wide view of communications and cabling business

• Discuss industry standards as outlined by IEEE and NEC

• Demonstrate understanding of copper cabling

• Demonstrate understanding of coax, telephone, and Car and Cat 5 LAN cabling

• Perform cable testing

• Perform cable installations

• Perform cable terminations

• Perform cable troubleshooting

FORMAT

Structured Cabling – CPCT is a 30-hour course, offered in multiple sessions based upon

the needs of the customer. The course is delivered in an interactive, learner-centered

style of facilitation.

SPECIAL FEATURES

• Hands on

• Practice and feedback

• Text with detailed photos and drawings

BENEFITS

• Participants acquire marketable skills through labs which utilize practical applica-

tions.

• Participants are prepared for the Certified Premises Cabling Technician (CPCT)

certification.

SCB-S



Vo I P – C O N V E R G E N C E T E C H N O L O G I E S S E R I E S - 2 0 0 7

OVERVIEW

The VoIP-Convergence Technology Series is a three part course designed to cover the

basics of telephony networks and data networks. The third part of the series explains

how these two types of traditional networks are used together to provide Voice over

Internet Protocol (VoIP) services. The series uses texts which prepare participants for

the industry-recognized Convergence Technology Professional (CTP) certification.

Participants may also sit for the CTP certification exam at the end of the series.

OBJECTIVES

After participating in the series, participants will be able to:

• Identify network architecture

• Discuss network devices

• Explain various diagnostic tools for troubleshooting TCP/IP networks

• Install analog and digital phone lines in home and PBX installations

• Combine telephony and data networks in convergence networks

FORMAT

The VoIP-Convergence Technology Series is a 63-hour program, delivered in a variety

of formats. The series is delivered in an interactive, learner-centered style of facilitation.

Upon request the CTP certification exam is offered at the end of the series.

SPECIAL FEATURES

• Use of CompTia approved texts

• Hands –on use of testing equipment

• On-site CTP certification testing

BENEFITS

• Participants gain skills and knowledge that prepare them for the CTP certification.

• Participants expand their opportunities for higher technology positions.

VoIP-S (2007)



OVERVIEW

Web Development is designed for participants seeking a ground level program in webdevelopment and who are looking to create an entire web site for personal or professionaluse. By the end of the course, participants will have a good understanding of basicelements and functionality of HTML and MS FrontPage, as well as the ability to create andmanipulate images within Adobe Photoshop Elements.

OBJECTIVES

After completing the course, participants will be able to:• Discuss how to utilize and navigate the Internet• Create and modify images using Adobe Photoshop Elements• Code HTML documents • Create a web site using MS FrontPage

FORMAT

Web Development is a 42-hour course, offered in multiple sessions based on the needs ofthe customer. The course is delivered in an interactive, learner-centered style of facilitation.

SPECIAL FEATURES

• Project based• Hands on• Practice and feedback

BENEFITS

• Participants gain comprehensive experience by working on projects that utilizepractical applications.

• Participants will acquire marketable skills to create and manipulate images.• Participants will acquire marketable skills to develop a multiple page web site.

W E B D E V E L O P M E N T


WDV-S

TSG Technical Course Data Sheets - thesagegrp.com

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