TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning...
Transcript of TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning...
Positioning Washington for the Future
F e b r u a r y 1 1 , 2 0 1 5
TSB Port fo l io & Pol icy Subcommit tee
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
Portfolio Sub-Committee Context
Strategy• Feedback• Early input• Ongoing interaction• Potential intervention
Operations• Forcing function• Engagement• Ask the hard questions
Citizen-facing Gov Operations
Humans
U B I
E-Gov
Humans
U B I
E-Gov
Eligibi l ity
Unified View Between Biz & Gov
Personal Gov
Modernization
I.T.’s Transparent: Project Dashboard
Total Projects Reported on the IT Dashboard 19 Level 3 Projects (7 Proposed Level 3 Projects)
31 Level 2 Projects (7 Proposed Level 2 projects)
Citizen-facing Gov OperationsModernization
Humans
U B I
E-Gov
Humans
U B I
E-Gov
DSHS ERM/ESAR
OCIOWABoSDOL
Business & Tech ModernizationCentralized Issuance SystemProrate & Fuel Tax System Replacement
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
Fuel Tax
Vehicles Drivers
Revenue Professionals
Biz and Tech Modernization
CanadaOregonOther
States
Trucking Companies
Central Issuance Systems
Drivers Enhanced ID
February 2015
February 2015What does DOL do?
Our MissionWith a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state’s transportation system.
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February 2015What does DOL do?
• Provide information to law enforcement• License and regulate drivers• Register vehicles and vessels• Manage over 44 professional and business licensing programs• Collect state revenue
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February 2015Business Need
What problem are we trying to solve?
Legacy systems and applications that are obsolete, difficult to modify and in danger of failing
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February 2015Business Objectives
How we are solving this problem:
Implement agency-wide initiatives to modernize our business processes and technologies
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February 2015Overview of the 3 Major Initiatives
• Business & Technology Modernization (BTM)
• Prorate & Fuel Tax (PRFT)
• Central Issuance System (CIS)
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February 2015Schedule
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February 2015Key Risks
• Three major initiatives at one time• Resource capacity – skill set• State and Federal law/regulation changes• Scope Creep• Business Partners not buying into the modernization effort
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February 2015Risk Mitigation & Management
• Governance• Communication• Organizational Change Management• Successful COTS Vendor/ Proven Solution• Stakeholder Engagement• External Quality Assurance• OCIO Oversight
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February 2015Governance
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DOL has developed a standardized governance process to manage significant agency projects and initiatives.
February 2015Communication
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Communicate, Communicate, Communicate
February 2015Organizational Change Management
Kindra Benavidez, MAKB & Associates, LLC
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February 2015Organizational Change Management
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Change ReadinessOCM Plan
Readiness Assessments
Staff / Stakeholder Engagement
Training / Knowledge
Transfer
Communications
February 2015Successful DMV COTS Vendor
Failed Project in last 7 years (contract termination)
Project in trouble/contract dispute/significant delays
State assumed s/w development or maintenance from vendor
Custom Development project underway/New solution(higher risk)
Work in progress: not all modernization initiatives are listed – limited data available
Successful Implementation
Implementation on track
Implemented Vehicles but Drivers on hold
Some components reported operational
Just cancel-led
Just cancel-led
3rd Party review of software
February 2015External Quality Assurance
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•CASEAssociates
Incorporated
Strategies for ImprovingBusiness and System Processes
Through Expert Process Improvement,Project Management, and Quality Assurance Services
David SharonCEO and Principal Consultant
February 2015Stakeholder Engagement
• County Auditors• Sub-Agents• Other Government Agencies
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February 2015
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• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
February 2015
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• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
February 2015
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• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
February 2015Legacy DMV Screen
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February 2015News Report
King 5 Report
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February 2015
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• “Enterprise” (all-inclusive) System Replacement –Commercial-off-the-Shelf (COTS) Solution
• Generalized business requirements with high level detail
Enterprise Approach
February 2015New DMV System Mockup
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February 2015New DMV System Mockup
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February 2015New DMV System Mockup
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February 2015New DMV System Mockup
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February 2015New DMV System Mockup
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February 2015Modernization Contracts
• BTM: contract signed 1/15/2015
• PRFT: contract signed 9/17/2014
• CIS: contract signed 1/13/2015
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February 20152015-17 Biennial Budget Request
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• BTM: $27,400,000
• PRFT: $7,500,000
• CIS: $5,500,000
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February 2015
Questions?
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TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda