Trust(worthiness)
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Transcript of Trust(worthiness)
![Page 1: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/1.jpg)
TRUSTWhat it is and
why it is important.
![Page 2: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/2.jpg)
Why?
We engage directly with the customer:
• New leads are created from recommendations
• Sales process is supported by references
• Retention is founded on satisfaction
Trust underpins all these aspects.
![Page 3: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/3.jpg)
Competence
Honesty
Reliability
What?
![Page 4: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/4.jpg)
Reliability
Product
• Good Stability
• Safe updates
• Managed change
People
• Punctual
• Not forgetful
• Conscientious
Process
• Clear & informed
• Repeatable
• Timely
![Page 5: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/5.jpg)
Competence
Product
• Feature Relevance & innovation
• Scalability & Resilience
• Customization & Integration
People
• Technical Skills
• People Skills
• Team/Project Skills
Process
• Consultative Sales Process
• Proactive Project/Support
• Agile Development
![Page 6: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/6.jpg)
Honesty
Product
• Data sheets & Documentation
• Supported Platforms
• Licensing
People
• Integrity
• Respectful
• Open & inquisitive
Process
• Transparent
• Uniform
• Audit trail
![Page 7: Trust(worthiness)](https://reader035.fdocuments.in/reader035/viewer/2022080907/55a939bb1a28ab390a8b485a/html5/thumbnails/7.jpg)
Competence
Honesty
Reliability
“Two out of three ain’t bad”(meatloaf)
“One, is a bloody disaster”(me)