Trusted Cloud Management
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Transcript of Trusted Cloud Management
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© Copyright 12/2/2014 BMC Software, Inc1
Trusted Cloud Management
• Alan Chhabra, VP Sales – Cloud & Data Center Automation, BMC
• George Chen, Director of Cloud Center of Excellence - BMC
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© Copyright 12/2/2014 BMC Software, Inc2
Agenda
1. Challenges & Lessons Learned
2. The BMC Solution: Trusted Cloud Management
3. Customer Case Study
4. Next Steps
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© Copyright 12/2/2014 BMC Software, Inc3
Systems Integration
Cloud Lessons Learned
Cost/Chargeback
*Thinking about your private, hybrid or public cloud services deployed so far, what lessons do you wish you had learned earlier in your planning or deployment efforts?
Operational Requirements
We underestimated the effort to integrate cloud into existing
management systems
We should have done a more thorough cost assessment and/or built better chargeback systems
We didn’t adequately plan for operational requirements, such as
capacity and performance management
43% 41%60%
*Forrester Consulting, April 2013.
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© Copyright 12/2/2014 BMC Software, Inc4
Can you afford a Cloud False Start?
Cloud silos
Failed audits
Compliance drift
Server sprawl
Missed SLAs
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© Copyright 12/2/2014 BMC Software, Inc5
The Cloud Silo Nightmare
Double investment in ITSM solutions
Increased admin & IT mgmt task
No accurate change records across IT
Performance issues
CMDB ServiceCatalog
Change Management Employees
CMDB ServiceCatalog
Change Management Employees
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© Copyright 12/2/2014 BMC Software, Inc6
Can you deliver a trusted cloud?
Effective cloud management is more than just orchestration & provisioning VMs
ITIL & ITSM management processes drive control & performance, governance & integrity in the cloud
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© Copyright 12/2/2014 BMC Software, Inc7
The BMC SolutionTrusted Cloud Management
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© Copyright 12/2/2014 BMC Software, Inc8
Selected Vendor and 2012 ITOM Market Share from Gartner’s “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” Report, January 16, 2014
Figure 1 from the Gartner report, “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” published on January 16, 2014 by Ronni Colville
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© Copyright 12/2/2014 BMC Software, Inc9
One standard service catalog for traditional IT & cloud
Advanced service offerings using CLM Blueprint designer and ready-to-deploy service blueprints
Trusted Cloud Requires A Common Service Catalog
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© Copyright 12/2/2014 BMC Software, Inc10
Cloud ITSM process governance
BMC Remedy RemedyforceRemedy OnDemand
Incident & Problem ManagementChange ManagementCMDBService CatalogAsset Management
Unified Enterprise IT & Cloud Management
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© Copyright 12/2/2014 BMC Software, Inc11
Trusted Cloud Requires Change Management & CMDB
Change Management
Automated change configuration in the service catalog
No impact on speed and agility of cloud
Change management spanningentire IT infrastructure
CMDBUnderstand & track the movement of resources, services & infrastructure in the cloud
Maintain a single source of truth as the cloud evolves
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© Copyright 12/2/2014 BMC Software, Inc12
How important is cloud compliance?
HeartBleed
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© Copyright 12/2/2014 BMC Software, Inc13
Automated Configuration Compliance & Patching
Automated compliancefor regulatory & operational policies
Automated remediation of any configuration drift & cross platform patching
DISCOVER
REMEDIATE DEFINE
AUDIT
GOVERN
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© Copyright 12/2/2014 BMC Software, Inc14
• Public Clouds
• Converged Fabrics
• Heterogeneous Data Center
Trusted Cloud Must Broker Multi-Platforms
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© Copyright 12/2/2014 BMC Software, Inc15
Customer Case StudyTrusted Cloud Success
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© Copyright 12/2/2014 BMC Software, Inc16
Major global oil & gas producer Cloud powered by BMC
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© Copyright 12/2/2014 BMC Software, Inc17
Major global oil & gas producer Cloud powered by BMC
• Global data center consolidation
• Use existing ITSM processes to govern cloud
• Reduce provisioning time
Goals
• Entire Cloud IS managed from a single point of control
• Reduced server deployment from 47 days to 1 week
• Run 80% of apps in the cloud
Results
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© Copyright 12/2/2014 BMC Software, Inc18
Next StepsHow you can leverage your existing ITSM
processes in Cloud Computing.
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© Copyright 12/2/2014 BMC Software, Inc19
Value Acceleration Workshop For Remedy, Remedyforce & Remedy OnDemand customers
2-day complimentary service offering:
Assess Remedy implementation
Analyze cloud strategy & goals
Identify core requirements & next steps to build a trusted cloud
Ask Your Account Manager
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© Copyright 12/2/2014 BMC Software, Inc20
Thank You. www.bmc.com/cloud