Troubleshooting K2000
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Transcript of Troubleshooting K2000
1Dell World User Forum
UFIL526: Troubleshooting K2000
Andrew Lubchansky, Senior TrainerCorey Serrins, Technical Engineer
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Agenda
• Basics
• Networking
• Boot Environments
• Deployments
• Installation Tasks
• Resources
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Basics
123456 Export and Offboard
Backups
Don’t reboot K2000
Keep K2000 up to dateKACE Knowledge
Base
ITNinja
SSH Root Login
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Networking
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K2000 PortsHTTP80
SAMBA135, 139, 445
SSH for RSA Sync/Tether22
LDAP / LDAPS389 or 636
DHCP67
TFTP69
PXE4011
Media Manager8108
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Configuring PXE
MS Active Directory
Option 66 – K2000 IP AddressOption 67 – k2000.0Option 244 – K2000 IP Address
Non-MS DHCP
Nextserver – K2000 IP AddressBootfile – k2000.0
Cisco
Nextserver and Scope OptionsASCII
Other PXE
Services
Remove or segment
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Demo: Unable to PXE
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Other Considerations
UEFI
Enable Legacy Boot Mode
Disable Secure Boot
BIOSUpgrade/Downgrade BIOSEnable Options 1
Static IP Network
No PXE
USB/CD
KBE Manipulator23 Network Integrity
Test4
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Boot Environments
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KBE
• Build Issues– Antivirus/GPO– Drivers Share
• Unable to Connect– Samba Share Password– No IP Address/No Drives– KBE Bringup Delay– Scope Options– Link Aggregation IP
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Demo: Unable to Connect
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USB KBE Boot
• For UEFI Devices
• Require Dock/USB Drivers in KBE
• Useful for Troubleshooting PXE issues
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Demo: USB Boot a Venue Pro
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Mac NetBoot
• NetBoot Enabled
• Default NetBoot Environment
• Subnets/IP Helpers
• Build Hardware/Source Media
• Ports
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Deployments
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Partitions
• Single Partition
• Multiple Partition– 100/300MB System Reserved– Additional Partitions
• UEFI and GPT
• Additional Drives
• Diskpart
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Demo: Exploring UEFI Partitions
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Scripted Installations
• Source Media– Disc– ISO
• OEM Media– Types of OEM Media– Work with Volume Media
• Critical Boot Drivers Error
• Driver Feed
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System Images
• Partitions Captured/Deployed– UEFI
• OEM Build
• Built-in Software
• Sysprep– Log Files– Commands– Drivers
• Driver Feed– Boot Errors– Missing Drivers
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Tasks
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Task Timeout
• Timeout begins when any task is run
• Default Timeout is 8 Hours to accommodate imaging
• When reached, task will fail and error will be handled based on chosen option
– Deployment detail page
• Timeout can be modified– To extend Image deployment time or after image
deployment– Task Timeout Modification on ITNinja (Tools Module)
• Task Timeout can be modified multiple times throughout deployment as Config.xml is read prior to each task
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Task Error Handling• UI to troubleshoot errors
– Command Prompt– Notepad editor– Edit Tasks.xml– Registry editor– Retry/Resume
• Default Task Error Prompt
• Optional ability to allow tasks to continue even if there is an error
– Set on deployment detail page
• Error Logging– 0 = Success– Any other code = Failure
• Tasks that install but still show failure
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Demo: Troubleshooting Tasks
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K2 Advisor
• Report Contents:
• Displays information and suggestions for the K2000 in an HTML Report
• Requires Offboard Database Access and Restart
Report Contents
• Disk Usage
• LDAP Connection
• Users & Permissions
• Image/Scripted Installation Information
• Task Suggestions
• Driver Feeds Installed/Errors
• Appliance Linking Status
• Remote Site Appliance Status/Sync Status
• So much more!
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Demo: K2 Advisor Report
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Thank you.
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KACE Support Portal Migrating to Dell Software Support Portal
• Starting in November, all KACE Support Portal material will be migrated to the Dell Software Support Portal
• All service requests will be submitted online or by phone
• Same great content– Knowledge base articles– Video tutorials– Product documentation– JumpStart training
• Check out the Support Portal Getting Started videos