1  

Troubleshooting:

My Poly-Lock or Poly-Pad cannot be included?  .................................................................................  2  

When I try to setup the Device Options for my Poly-Lock it fails?:  ..................................................  3  

Is your Z-wave Version correctly setup?  ................................................................................................  5  

  2  

My Poly-Lock or Poly-Pad cannot be included? You get a respond like this from your Vera when you try to include the Poly-Pad og Poly-Lock:

Click the Z-wave button on your Vera to finish the inclusion.

Then you get a message like this:

1. Upgrade your Vera to the latest firmware 2. Restart your Vera

If it still fails.

  3  

Exclude the device that fails

Exclude it one extra time to be sure it is out of your network.

Now restart your Vera.

Finally include the device again.

When I try to setup the Device Options for my Poly-Lock it fails?: (go to downloads at Poly-Control.com to see the instructions on how to setup your Poly-Lock)

  4  

1. Go to “Settings” on your Poly-Lock:

2. Click “Configure node right now” 3. Close the window.

  5  

Is your Z-wave Version correctly setup? It is important that your Z-wave uses the right version.

Go to “Z-wave Devices”

Go to “Options”

  6  

Make sure you are using Z-Version 2.78 and not 3.20!

  7  

Click or unclick the dialog box.

Close the window and save the new settings.