Troubleshooting 101
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Transcript of Troubleshooting 101
Troubleshooting 101Troubleshooting 101
OverviewOverview
Common Hardware IssuesCommon Hardware Issues
Common Connectivity IssuesCommon Connectivity Issues
Common Software IssuesCommon Software Issues
Fighting Viruses and Pop upsFighting Viruses and Pop ups
Oh no! I totally messed up my machineOh no! I totally messed up my machine
Support Personnel Support Personnel
The Zen of TroubleshootingThe Zen of Troubleshooting
Don’t panicDon’t panic
You need an “I can do it” attitudeYou need an “I can do it” attitude
However…However…
Know when you need professional helpKnow when you need professional help
Common Hardware IssuesCommon Hardware Issues
Printing issuesPrinting issues
LCD Projector IssuesLCD Projector Issues
CD issuesCD issues
Keyboard issuesKeyboard issues
Battery issuesBattery issues
Where’s My Printout!Where’s My Printout!
““It won’t show up on the screen.”It won’t show up on the screen.”
““I can’t back up my work.”I can’t back up my work.”
A key just popped off of my A key just popped off of my keyboard!!!keyboard!!!
Is my battery charged?Is my battery charged?
Common Connectivity IssuesCommon Connectivity Issues
Logon issuesLogon issues If you cannot login in properly when you turn If you cannot login in properly when you turn
on your computer log into “Windows” and on your computer log into “Windows” and make sure your connectivity is good.make sure your connectivity is good.
What’s good connectivity?What’s good connectivity?Wireless adapter icon for wireless signal strengthWireless adapter icon for wireless signal strength
Try a right mouse button click on your wireless network icon Try a right mouse button click on your wireless network icon and pick “repair.” (Windows Service Pack 2 Required)and pick “repair.” (Windows Service Pack 2 Required)
Another option is to press Fn & F2, twice.Another option is to press Fn & F2, twice.
Common Connectivity IssuesCommon Connectivity Issues
Logon issuesLogon issuesIf your connectivity is good…If your connectivity is good…
……right mouse button click on the red “right mouse button click on the red “NN”” at the at the lower right part of the screen and pick lower right part of the screen and pick “Netware Login…”“Netware Login…”
Common Connectivity IssuesCommon Connectivity Issues
Server issuesServer issues Your personal folder should be mapped to Your personal folder should be mapped to
“My Computer”“My Computer” A Group folder may or may not be mapped A Group folder may or may not be mapped
You can go through “My Network Places”You can go through “My Network Places”
Internet issuesInternet issues Make sure you have the correct proxy settingMake sure you have the correct proxy setting
10.1.0.4 port 808010.1.0.4 port 8080
Common Software IssuesCommon Software Issues
Internet ExplorerInternet ExplorerGroupWiseGroupWiseWordWordExcelExcelPowerPointPowerPointNetSwitcherNetSwitcher
What are your issues?What are your issues?
Fighting Viruses and Pop UpsFighting Viruses and Pop Ups
Step 1—Admit that you have a problemStep 1—Admit that you have a problem
Step 2—Do something about itStep 2—Do something about it
What to download?—See What to download?—See Anti Virus SoftwareAnti Virus Software on this pageon this page http://www.tool4learning.com/laptoplearning/downloads.htmhttp://www.tool4learning.com/laptoplearning/downloads.htm
Windows XP Service Pack 2Windows XP Service Pack 2 has a built in Pop has a built in Pop Up Blocker; Get it!Up Blocker; Get it!
Other blocking utilities available from IT Other blocking utilities available from IT Helpdesk.Helpdesk.
Oh no! Oh no! I totally messed up my machineI totally messed up my machine
Uninstalling something you shouldn’t have Uninstalling something you shouldn’t have installedinstalled StartStart Control Panels Control Panels Add or Remove Add or Remove
ProgramsPrograms
Rolling back the machineRolling back the machine StartStart All Programs All Programs Accessories Accessories System System
ToolsTools System Restore System Restore
Support PersonnelSupport Personnel
How Do I?How Do I?
Academic TechAcademic Tech
Division Tech Division Tech CoordinatorsCoordinators
Please fix…Please fix…
Information TechInformation Tech
IT Help DeskIT Help Desk Email Email
[email protected]@ashmi.org Call 224Call 224 In-person visitIn-person visit
Don’t forget…Don’t forget…
to back up!to back up!