Trouble Shooting Guide Universal

Jobmatch

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Section 1

Problems Logging In with your password and user ID

1. You have three attempts to login to universal Jobmatch, the first two you will

receive a message similar to the one below, make sure the clients twelve digit user ID is correct most of the time it’s a problem with the password

Tip: Sometimes the first letter can be a capital

2. On your third attempt, if your password is not right, you will be asked to contact

the help desk

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3. Now the Universal Jobmatch account is locked and using the forgotten your

password option will not work

4. You will have to wait twenty four hours or wait until the following week when you

client returns to the class to use the forgotten your password link to get a new

password.

5. The new password can be quite complicated, you can set them up with a new one

by following the link when you first log in with the new password.

6. If the User ID has been lost or forgotten you will need the password and email

address to access their account again.

7. Another problem when trying to log into Universal Jobmatch, the page can take too

long to try to sign in and just hang there, and even comes back with application

errors when trying to login.

8. Solution for this problem or if you just notice the website is not working very well

is to

Clear the Browser Cache

Delete Cookies

Finally shut all your web browsers open windows down then open up your

browser and then login again

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Section 2

Problems Setting Up Universal Jobmatch

1. First of all, read the guide to setting up Universal Jobmatch before reading this

section.

2. When setting up Universal Jobmatch you will have to confirm the clients details, a

problem that can occur when setting up the account, is if the profile page times

out or loses a connection with Universal Jobmatch Servers the profile will not

work. Fill out this page as quickly as possible especially on a wireless network.

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3. If the Page times out when logging in, Universal Jobmatch will take you back to the

profile and try to get you to set up your profile again. The Problem with this is you

confirmed the email address from Universal Jobmatch with the conformation email

they sent you. Universal Jobmatch will not work with the current email address you

want to use with the account

4. The solution is to add in a different email address to the profile if the client has

more than one. Or to Use Forgot user ID and password - explained in great detail in

section 4 of this document.

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Section 3

Problems Setting Up With An Email Account Registered

Before

1. If a client has totally forgotten his or her Account login details and you try to set

up an account with the same email address it will not work.

2. After filling out the registration page you will get this error.

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3. Clicking on the link transfer, Universal Jobmatch will send you an email, you will

then be directed back to the complete your profile page again.

4. If you enter the same email address again that has been used before on this page

you will get this error message.

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5. Once again all you can do is enter a new email address that has never been used

with Universal Jobmatch, or start all over again and use the - Forgotten user ID and

password (Explained in detail Section 4 of this document).

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Section 4

Client Has Forgotten Username And Password.

1. If A client cannot remember their User ID of Password, or if you found out they have had one set up before, you are best to use the forgotten your login details link.

2. Click on Cancel.

3. Now you can click Forgotten your login details.

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4. Click on I’ve forgotten my User ID and Password.

5. Now enter in the clients email address

6. You will have now been sent an email.

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7. Click on the Link to “Regain access to the account”

8. You can now register with the same email address to setup Universal Jobmatch

again for the client. Refer to our Guide Setting up Universal Jobmatch, use the

same steps as setting it up for the first time, but crucially you don’t have to set up

a new email for your client. Only stage that is different is that you have to transfer

your email address.

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9. Click on “transfer”

10. Now you will be given a new number just like setting it up for the first time again.

Remember to verify the account by clicking on a link.

Summary

Universal Jomatch logs you out on your third attempt password recovery will not

work while account is in lock down.

Clear Browsing, Cookies and Data if experiencing any problems with the website,

Most important thing to remember when setting up an account and you discover

their email address already registered with Universal Jobmatch “Transfer” will not

work. Only when you use I’ve Forgotten my user ID and password will you be able

to use the same the email address again.