Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

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Mike Dawson of Tristar Driving School provides Q & A tips for intructor training.

Transcript of Tristar Driving Instructor Training Q & A Techniques by Mike Dawson

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{1 Q&A Techniques{2Open Questions:ChallengingMotivatingAn open question is likely to receive a long answer.They ask the respondent to think and reflect. They will give you opinions and feelings. They hand control of the conversation to the respondent


As follow-on from closed questions, to develop a conversation and open up someone who is rather quiet.What did you do on you holidays? How do you keep focused on your work?

To get people to realize the extent of their problems (to which, of course, you have the solution). I wonder what would happen if your customers complained even more? Bill Jones used to go out late. What happened to him?

To get them to feel good about you by asking after their health or otherwise demonstrating human concern about them. How have you been after your operation? You're looking down. What's up?

5Closed QuestionsA closed question can be answered with either a single word or a short phrase.Closed questions have the following characteristics:

They give you facts. They are easy to answer. They are quick to answer. They keep control of the conversation with the questioner. This makes closed questions useful in the following situations:

As opening questions in a conversation, as it makes it easy for the other person to answer, and doesn't force them to reveal too much about themselves. It's great weather, isn't it? Where do you live?What time is it?

For testing their understanding (asking yes/no questions).

This is also a great way to break into a long ramble.So, you want to take your lessons during your holiday from Uni True?For setting up a desired positive or negative frame of mind in them (asking successive questions with obvious answers either yes or no).Are you happy with your current employer? Do they give you all that you need?Would you like to find a better employer?

For achieving closure of a persuasion (seeking yes to the big question). If I can deliver this tomorrow, will you sign for it now? Note how you can turn any opinion into a closed question that forces a yes or no by adding tag questions, such as "isn't it?", "don't you?" or "can't they?", to any statement.The first word of a question sets up the dynamic of the closed question, signaling the easy answer ahead. Note how these are words like: do, would, are, will, if.

Closed questions prompting yes/no or short factual answers are mainly used in a lesson context to:elicit specific pieces of information from the pupil gain confirmation that your understanding of what the pupil has said is correct - an important feedback tool.You are likely to use closed questions at the start of the lesson when you are taking basic personal details of the pupilat intervals throughout the lesson when you want to check your pupils understandingat the end of the lesson to sum up and agree on future action.

Leading (assumptive) Questions:

One way of influencing a person is to ask them questions that are deliberately designed to make them think in a certain way. Leading questions include the answer, point the listener in the right direction or include some form or carrot or stick to send them to the 'right' answer.Leading questions are often directional in that, whilst they do not indicate an answer, they close off undesirable alternatives and guide the person in a desired direction:

Do you think a mirror check could be a good idea in future?Note that not only words can lead the question. You can also lead people by your body Language and voice tone effects, such as with subtle emphasis.

You could alternatively add desirable carrots in the statement:"Would you prefer to take your test in Cheetham Hill or Sale where the traffic is lighter?"Note how the traffic in Cheetham Hill is not mentioned, but the link of lighter traffic with Sale will still make it more desirable

Keep your questions on the subjectBe specific Target the area or subject in questionPrioritise the things that are importantConcentrate Look well ahead and time your questionsWhere do we begin to use Q&A?Where we feel the pupil may know the answers where they have already been provided with the knowledge.Where do we begin to use Q&A? is it appropriate during Phase One?Example: Controls Lesson: Have you ridden a bicycle? Have you put on a seatbelt before?Where would Q&A be deemed inappropriate?Example: Controls Lesson: Describe how we use our mirrors when preparing to pass a stationary vehicle. The relevant knowledge has not yet been given so the pupil would have to guess

Crossroads viewed from Major Road18

CrossroadsWhat routine would you use on approach to a crossroads?Whats the difference between an open or closed junctionHow would this affect the approach speed?How would your speed affect the gear?19Work on your question-structure and compositionThen you wont get bored or dry-up

Crossroads IIWhere would the main observations be at a crossroadWho has priority when emerging to go aheadWhat position would you take to turn leftHow would you deal with pedestrians at junctions21

Crossroads IIIWhat is meant by nearside and offside passingWhat position would you take to turn leftHow would you deal with pedestrians at junctionsWho has priority when emerging to go ahead22

Crossroads IV23

Crossroads V24

Crossroads VI25

OFF-SET CROSSROADSWhere would you position to go ahead?How would you judge a safe gap in traffic when turning rightat crossroads?What are the dangers in using your normal driving position in this instance?How might this situation affect your choice of gear?26



EMERGINGWhy is it important to slow down in good time before a junction?How could you improve your view to the right?How would you judge a safe gap before emergingWhere would you position to emerge left?29

MINOR ROAD TO THE LEFTWhat routine would you use when approaching a right or left turnWhy is it important to time your signal correctly on approach to a JunctionWhy is it important to brake in good timeHow would you choose the correct gear30

MINOR ROAD TO THE LEFTWhat position would you take on the approach to a left turnWhat could happen if you approach too fastHow would it affect traffic if you approach too slowHow would you deal with pedestrians at junctions31

MINOR ROAD TO THE RIGHTWhat routine would you use when approaching a right turnWhat position would you take on the approach to a right turnHow can you judge a safe gap when turning rightHow can you avoid cutting right hand corners32

Forward Observation Awareness & Planning(Remember! Prioritise)What precautions should we consider in respect of the left junction?How will you deal with the vehicle on the left?What other dangers do we need to consider as we approach the Ambulance33

Pedestrian CrossingWhat routine must be used on approach to a pedestrian crossingWhy is it important to adjust your speed on approach to a pedestrian crossingWhen must you stop at a zebra crossingWhy is it dangerous to wave people across the road34

Pedestrian Crossing II35

Pedestrian Crossing IV36 USING THE WHY FACTOR37The Word WHY can sometimes be considered Confrontational or Accusatory.We should consider the context and perhaps consider alternatives.What brought you to that decision?How did you reach that decision?

Is It Safe To emerge?NoWHY isnt it safe?Because there are parked cars39Have you got a clear view in both directions?No, I cant see for all those parked carsSo how will you improve your view?By using Peep & Creep ?Is a signal necessary in this instance?NoWHY isnt a signal necessaryBecause it wouldnt benefit any other road-user41Might there be Pedestrian Crossings on this road?YesWHY is that?Because its a built-up area and the sign shows a school nearby42Where will you check on approach to this parked vehicle?

Interior mirror & Right exterior mirror

Why would you check the right Mirror

To check whether cars may be about to overtake me43If you saw an approaching car in your right mirrorHow would you react?What about the consequences?

Approaching the Roundabout, Where will you check first?

I would check to my right!

Why check to the right?

Because I would normally give way to traffic entering from my right45NEVER BE SATISFIED WITH THE FIRST REPLY YOU RECEIVEGET DIGGING !!46You NEVER Find Treasure Buried Just Below The Surface You Have To Go On DIGGING47

MeetingWhat routine must be used when meeting other trafficWho has priority when meeting traffic, where there are parked vehicles on;

Your side of the road

The other side of the road

Both sides of the road48

MeetingHow much room would you allow a parked carWhat could you anticipate happening around parked cars/and what would you do about itWhat would you anticipate a cyclist doingWhat observations would you carry out before moving off again?49

ANTICIPATIONWho has priority in this situation?What dangers might we anticipate ref the vehicles to our left?What safety checks could we carry out?What is meant by defensive driving?50