tririga-overview-for-bps

© 2011 IBM Corporation

Smarter Buildings:A smarter way to manage real estate and facilities

Gene Moran, Sales Enablement, IBMJuly 18, 2011


Smarter Buildings on a Smarter Planet

2

Business Value Proposition



3

The need for progress is clear

2025By 2025, buildings worldwide will become the top energy consumers.

1Buildings are the number 1 contributor to global CO2 emissions.

2Real estate is the second largest expense on the income statement for most companies.

In most organizations the real estate portfolio is on the balance sheet as the third most valuable or expensive single asset.

3

42 percentWorldwide, buildings consume 42% of all electricity – up to 50% of which is wasted.

30 percentFacilities investments and operating costs can be more than 30% of corporate annual spending.



4

TRIRIGA’s solutions deliver proven value

OPERATIONSREAL ESTATE PROJECTS FACILITIES

• Improve RE transaction cycle time

• Eliminate penalties& overpayments

• Reduce vacancy rates

• Improve project cycle time• Eliminate budget over-runs• Remove resource

bottlenecks

• Improve space management

• Reduce churn rate• Increase occupancy

rates

• Improve response time • Reduce facility

down-time• Improve facility condition

indexOperationalPerformance(BC Hydro)

Financial Performance (GE)

• Increase return on assets

• Reduce real estate expense

• Increase revenue

• Reduce project costs• Accelerate store delivery• Eliminate costly change

orders

• Reduce occupancy costs

• Increase utilization rate • Reduce move costs

• Reduce cost of operations

• Reduce service costs • Reduce maintenance

costs

EnvironmentalPerformance (Nokia)

• Select sustainable sites

• Eliminate inefficient high cost buildings

• Achieve LEED-NC

• Implement sustainable building design and construction

• Achieve LEED-NC

• Reduce vacant space• Increase space

utilization• Achieve LEED-EB • Achieve LEED-CI

• Reduce energy costs of facility operations

• Reduce emissions offacility operations

• Implement Commissioning• Achieve LEED-EB; LEED-

CI• Achieve Energy Star

Rating



5

Key Value Propositions

RE Portfolio Management

Understand real estate requirements due to expansion or M&A Activities

Visibility to lease/rental transactions events can allow opportunities to secure below market rates or vacate under-performing locations

Incorporate demographics into real estate location decisions

Capital Projects

Ability to identify priorities for funding

Understand project risks and financial benefits of potential investments for better decision making

View performance metrics

Understand payback periods and annual savings

Improve project delivery by accelerating schedules

Accurate costing information by connecting to RSMeans

Space Management

Understand and Improve facility utilization by geography, location, and organization

Implement a mobility strategy

Track locks and keys

Implement streamlined move, add, change processes

Capture paper CAD based documentation in an electronic repository for better access

Reduce response times to repair requests

Reduce inspection violations

Minimize lost productivity resulting from facility downtime

Improve funding visibility for better funding decisions

Maximize maintenance staff utilization

Contain maintenance costs

Increase the frequency of deficiency reporting

Uncover viable environmental projects

Provide data to assist in project prioritization - concrete analysis of financial and environmental benefits

Focus on long-term planning analytics to identify trends and enable comparisons over time

Track financial and environmental progress of the projects against defined targets.

Energy & Environmental Sustainability

Operations

IWMS Areas



6

What does the product do?



7

What is a Smarter Building?

Smarter Buildings…

Are more cost effective by reducing energy and operating costs.

Use active and designed-in techniques to achieve reliability, efficiency and environmental responsibility.

Provide Visibility, Control and Automation to building systems.

Maintain a safer and more secure workplace.

Communicate in real-time to supporting infrastructure (i.e. smart grid, broadband, etc.).

Smarter Buildings are well managed, integrated physical and digital infrastructures that provide optimaloccupancy services in a reliable, cost effective, and sustainable manner.



8

TRIRIGA and Maximo combine facility, real estate and enterprise asset management

Space & Facilities

Management

Real Estate Portfolio

Management

Energy and EnvironmentSustainability

Capital Project

Management

Integrated Workplace Management Systems (IWMS)

IBM Smarter Building Solutions

Maximo

IBM combines leadership solutions in two markets - Enterprise Asset Management and Integrated Workplace Management Systems (IWMS) - to create comprehensive Smarter Building solutions.

Enterprise Asset

Management

• Preventive maintenance

• Work mgmt• Inventory

mgmt

• Real time operations & energy monitoring

• Real-time analytics

• Event correlation

IntelligentBuilding

Management



12

Operations Management

• Asset mgmt• Work mgmt• Inventory mgmt• Supply chain• Contracts• Key mgmt

Space & Facilities

Management

• Space utilization

• Capacity planning

• Move, add, change

• Reservations

Real Estate Portfolio

Management

• Strategic RE portfolio planning

• Budgeting & forecasting RE expense drivers

• Lease & contract admin

Datacenter Infrastructure Management

• Space, power and cooling optimization

• Allocation planning

• Move, Add, Change

• Cable mgmt

Service Management

• Facilities service desk

• Service level agreements

• Contracted services

• Customer billing

Energy and EnvironmentSustainability

• Utility tracking• Carbon output

measurement• Environmental

opportunity analysis

Capital Project Management

• Condition assessment

• Capital planning• Budgeting • Construction

estimates • Project mgmt

Seven closely-connected sets of business functions are needed to reduce real estate costs and improve facilities management.

Critical business processes address the total building life cycle from construction, design, and project management to leasing, portfolio management, datacenter infrastructure management, maintenance management, energy and environmental sustainability and asset disposition.

With TRIRIGA and Maximo solutions, customers can accomplish these business processes from one vendor.

TRIRIGA and IBM solutions address a total view of facilities and real estate management

Integrated Workplace Management System (IWMS) IBM Adds Two Elements



14

Lease accounting improves lease cash flow and reduces occupancy costs

Project management for plant improvements improves project cycle-times and eliminates budget overruns

Space management for corporate facilities improves space planning and increases facility utilization

Energy and environmental sustainability management reduces costs and risk, while ensuring regulatory compliance

Automated processes for preventive maintenance improve asset reliability, availability and performance

IT and facility help desk and request tracking improves response time and reduces down time

Datacenter and infrastructure visibility, control, and automation ensures critical services are performing to the highest standards in support of operations

Datacenter Operations Facility Mgr, Supervisor

Facilities Engineering

Real Estate VP

Project Mgr

Help Desk Supervisor

Mgr Energy & Utilities

Finance & Acctg

Real Estate Portfolio MgrProcurement

Facility Planner

Facilities Maintenance

Lease Mgr

Corporate Governance

The result is a unified solution for diverse departments and users throughout the organization - i.e Real Estate Lifecycle Management

CIO



15

How To SellWho To Sell To



16

How to qualify – ideal prospect attributes – cheat sheet



17

Who we sell to and business benefits they care about – cheat sheet



18

Customer Case Studies



19

Peer Companies Committed to TRIRIGA

| © 2008 TRIRIGA INC.

Starbuck’s standardized on TRIRIGA for new store rollouts. TRIRIGA Projects was used to build approximately 300 stores a month. TRIRIGA Offline was created to help communicate bids for their 20,000 vendors. Every day that was shaved off the project schedule calculated to an additional million dollars in store revenue.

TRIRIGA is the standard platform within Chevron Business RE ServicesWorking through an application consolidation effortTRIRIGA elevated in IT stack to be a peer application of SAP3

320,000 people in 150+ countriesManaging over 300M square feet of spaceQuantified savings of over $1B after implementing TRIRIGA

Global Real Estate and Facilities standardized on TRIRIGA for all real estate functions globally (Corporate, residential, refineries, stations, land, surplus properties). Consolidating over 100 applications

Elected to standardize on TRIRIGA IWMS for all FedEx companies including FedEx Office retail locations. 100K+ locations, $1.3B in rent expenditures, $100M+ in project expendituresProject currently underway

The State Department standardized on TRIRIGA to help manage their diverse portfolio globally with over 300M sqft in over 100 Countries



20Partial TRIRIGA customer list



22

Wells Fargo Bank

•Manage the dynamic Facilities and Space needs for Mortgage lending and refinancing business. WF has a $24BB mortgage portfolio (#1 in USA)

Strategic Goals Solution Needs

Project Facts

•FM system to integrate with HR, Finance, Purchasing, Security and RE systems•Eliminate manual and duplicate processes•Reduce touch points to “on-board” new team member

• Top-line revenue contribution estimate at over $200MM•($1620/day x 25 days X 5000

• Implemented: CAD integrator, Portfolio, Facilities, Business Connects•Integrated with 6 external systems

Total SQF (Million) 49 MilNumber of Leaes 270Locations 650

• Decrease customer refinancing processing time•Increase revenue days per Mortgage specialist by reducing on-boarding and off boarding times•Ensure security processes are followed



23

Capital One

Capital One is one of the largest credit card/financial companies in the world - Fortune #145.

• Merge new bank acquisitions into corporate infrastructure

• Application consolidation• Employee self-service

Strategic Goals• Consolidate 4 operating companies into a single

application• Upgrade existing application to latest release• Clean up data as it is migrated to new system

Solution Needs

Project Facts



24

TD Bank

TD Bank, America’s Most Convenient Bank®, is one of the 15 largest banks in the United States with $160 billion in assets, and provides Customers with a full range of financial products and services at more than 1,100 retail stores throughout the Northeast, Mid-Atlantic, Metro D.C. and Florida.

Strategic Goals Solution Needs• Centralize all real estate functions throughout• North America.• Consolidate portfolios into central database

• Leading Real Estate application to support AP and AR leasing functions• Ability to support Corporate and Retail branches in single solution• Ability to handle complex Canadian tax calculations and rules

Project Facts



25

FedEx

FedEx is the largest express transportation provider in the world - Fortune #59

• Standardize on a single business process and system for Contract Management, Facilities and Asset Management across 6 operating companies

• Reduce the number of discrete IT systems being used to support the business

Strategic Goals• Develop business processes to support the

collective companies• Follow stringent IT deployment requirements• Deploy all TRIRIGA modules in a phased approach

over 3 years

Solution Needs

Project Facts



26

General Electric

Fortune 5 Global Company with 5500 plus sites in 120 countries. Conglomerate of 18 major Businesses with unique Asset Classes

Strategic Goals• Cost Savings (drive cost savings within portfolio)• Effectiveness (reduce cycle time on projects)• Consistency (consistency of Deal

Analysis/Procedures)• Risk Reduction (global, System-Based Controls)• Governance (Corp oversight, align workflow w/

policy)• Data Transparency (centralized data for reporting

Solution Requirements• Single web-enabled solution that supports end-to-end

RE lifecycle planning, analysis, development, delivery, operations, facilities planning and execution

• Flexible Business Driven Rules, Data Views and Approvals

Project Facts• 5500 Locations• 305 million sf• $2.1B Annual RE Spend• 1200 Active RE Transactions• Global Deployment – 120 countries• 25 Languages

• Consolidated 28 disparate systems• Modules : RE, FM, Operations, ESS• First Go Live 2003 – Global RE – 90 days!• Next : Upgrading to TRIRIGA 10• RESULTS: ROI - Portfolio Rightsizing with $198m in

first 18 months



28

City of New York

Largest City in United States with 9M Population, 100,000 buildings and 4M Metric tons of GHG Emissions

Strategic Goals

• Achieve Mayor Bloomberg’s published goals – Reduce 2017 to below 2006 levels

• Reduce $800M annual energy bill• Reduce GHG from buildings – 64% of cities

emissions

Solution Requirements

• Single source of truth to “collect, access and report”

• Streamline processes • Flexibility – accommodate future change• Facilitate cross-agency access and projects

Project Facts

• 100,000 Buildings• 4M Metric tons GHG tracked• First Go-Live 2010• Modules : TREES, Project • EPA ENERGY STAR Integration



29

ConocoPhillips

ConocoPhillips is a worldwide integrated energy company - 4th on Fortune 500

Strategic Goals

• Integrated solution for all facility requirements – Space, Move, SFP, CAD

• Manage 20M SQFT in North America• Improve productivity - “Faster and Smarter”

Solution Requirements

• Ability to implement their best practices on a global basis

• Manage facilities as a strategic initiative• Success – Multiple prior failures

Project Facts

• Teamed with TRIRIGA to build Strategic Facility Planning (SFP) for a new level of agility around real estate assets

• Industry Expertise & Product Maturity after multiple failures with low-end solutions, custom development and ERP Attempts

• Application Expansion - technology elimination



33

Typical Deployment Architecture - Software



34

TRIRIGA Workplace Solution – One Technology Platform, One Common User Experience

Pre-built MetricsCrystal Reports

Time-trendsCAD Reports

My Reports

Enterprise-class DatabaseDocument Repository

Web-based ConfigurationUpgrade Management

TRIRIGA Business Connect

TRIRIGA Off-line

TRIRIGA Data Connect

ESRI GIS Server

AutoCADMicroStation

Real EstateProjects

FacilityOperations

Sustainability

Performance Management and Reporting

Role/Process-based Navigation

Single Technology Platform

Award-winning Applications

Simple-to-Use InterfaceAdapts to User Needs

RemindersQuick Links

My Bookmarks

Interoperability



35

TRIRIGA Core Components

Geographies

Locations

Organizations

Vendors

People

Specifications

Assets

Contracts

Customer Self Service

News

Graphics

Document Management

Reporting

WPM Metrics

GIS Mapping

GANTT Schedules

TRIRIGA Real Estate

Portfolio Planning

Site Selection

Transaction Management

Lease Administration

Lease Accounting

AR Tenant Tracking

Payment Processing

Client Requests

TRIRIGA Projects

Program Management

Fund Management

Scope Management

Cost Management

Schedule Management

Resource Management

Quality Management

Vendor Engagement

Procurement

TRIRIGA Facilities

Space Management

Space Chargeback

Space Requests

Strategic Planning

Move Management

Reservation Management

Personnel Provisioning

CAD Management

Receiving

Invoicing

Requests

Tasks

Contact Center

Service Management

Warranty Management

Preventive Maintenance

Facility Assessment

Security/Key Management

Inventory Management

Capital Planning

Resource Planning

CO2 Emission Tracking

Utility Tracking

Waste Disposal

Water Consumption

Green Opportunities Tracking

LEED/BREEAM Certification

Energy Star Integration

TRIRIGA EnvironmentalTRIRIGA Operations

Role-based Applications

TRIRIGA Workplace Enterprise-Class Applications



36

RE Portfolio Management

Understand real estate requirements due to expansion or M&A Activities

Visibility to lease/rental transactions events can allow opportunities to secure below market rates or vacate under-performing locations

Incorporate demographics into real estate location decisions

Capital Projects

Ability to identify priorities for funding

Understand project risks and financial benefits of potential investments for better decision making

View performance metrics

Understand payback periods and annual savings

Improve project delivery by accelerating schedules

Accurate costing information by connecting to RSMeans

Space Management

Understand and Improve facility utilization by geography, location, and organization

Implement a mobility strategy

Track locks and keys

Implement streamlined move, add, change processes

Capture paper CAD based documentation in an electronic repository for better access

Reduce response times to repair requests

Reduce inspection violations

Minimize lost productivity resulting from facility downtime

Improve funding visibility for better funding decisions

Maximize maintenance staff utilization

Contain maintenance costs

Increase the frequency of deficiency reporting

Uncover viable environmental projects

Provide data to assist in project prioritization - concrete analysis of financial and environmental benefits

Focus on long-term planning analytics to identify trends and enable comparisons over time

Track financial and environmental progress of the projects against defined targets.

Energy & Environmental Sustainability

Operations

IWMS Areas

Business Outcomes



37

Deployment Architecture - Technology



38

GUI BuilderGUI Builder

Real Property (Single) Platform

• Robust/Configurable UI• Dynamic UI• Data validation

• Unlimited Field count• Graphical• Manage Data

Relationships

Data ModelerData Modeler

• Report any field• Report on any object• Graphs and Summaries• Incorporate into

dashboard

Report BuilderReport Builder• Localization Standards - UOM - Date/Time formats - Language - Currency• Language Editor• Currency Editor

InternationalizationInternationalization

• Automate business process

• Automate application functions

• Rich Logic• Data manipulation

Workflow BuilderWorkflow Builder

GUI BuilderGUI Builder

– Streamline and reduce the number of databases– Provide ability for systems to be more responsive to future changes to support—Support those unique business rules that make our customers competitive—Support global customers—Support communication between other key solutions

Strategic Platform ObjectivesStrategic Platform Objectives



41

Aynchronous

Synchronous

Client Web Server Application Server Report Server Database Server

Sample System Diagram

Segregate asynchronous processing to dedicated application servers Support for simple load balancing (upon login) Priority processing option for end of month heavy loads SAN or NAS database storage is supported Support for VMware

• Apache 2• MSFT IIS 6

• JBoss 4.2• WebSphere 6.1• WebSphere ND 6.1• WebLogic 11, 10

• SQL Server 2008, 2005

• Oracle 11, 10

• Windows 7, Vista, XP• Internet Explorer 8, 7

• SAP Crystal Report Server Embedded 2008

• SAP Business Objects Enterprise XI 3.1

Configuration Options:



42

Interoperability



43

TRIRIGA Offline extends the supply chain and simplifies user experience

TRIRIGA On-Line Work Task

TRIRIGA Off-Line Work Task (Excel)

TRIRIGA auto-creates and sends

emailed form auto-updates record



44

Roadmap



45

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

Product roadmap for facilities, real estate, energy and environmental sustainability solutions

2010 2011 2012 2013/2014

IBM Intelligent Building Management Solution

TRIRIGA

TRIRIGA 10RELEASED Oct 2010

Maximo 7.5

RELEASED May 2011

TRIRIGA 10.x4Q 2011

IIBM 1.x

TRIRIGA 10.x

IIBM 1.1

2Q 2011

• FASB lease accounting compliance

• Translations: French, Spanish, Brazilian Portuguese

• Reservation management

• Additional translations

• IWMS enhancements

• Asset management and industry solution enhancements

• Enhanced analytics

• Integrated portfolio and operational performance planning

Maximo

Converged Platform

Converged Platform

• Converged Maximo and TRIRIGA platform

• Additional translations and globalization

• Utilities for upgrade automation (data and configurations)

Maximo 7.x



46

Joint Customer ExamplesCDC – Center for Disease Control CDC uses Maximo to inventory and control diseases in their labs; TRIRIGA for IWMS, Federal Real Property

Reporting, and comply with EO 13327.

Sandia National Labs Using TRIRIGA for Facility Condition Assessment and Space and Move Management, integrating with Maximo.

Tennessee Valley Authority (Power) TVA implemented Maximo over the past several years for nuclear, hydro, fossil and corporate operations (a

significant implementation). They are implementing TRIRIGA for Space Management, Move Management, TREES and Facility Assessment.

Plan to integrate the 2 systems so that Move Project Tasks are created and worked on the Maximo side and the Task completion details are sent back to the TRIRIGA Move Project.

Unicco UGL - Outsource RE Service Provider - Uses both Maximo and TRIRIGA for Facility Maintenance, depending on customer needs. Selected TRIRIGA to support business expanding globally into IWMS Services.

Boeing Uses Maximo for Operations and Maintenance, and all Self-Service requests - all tickets are opened in Maximo, all

requests orginate and stay within Maximo. TRIRIGA - for all non-O&M requests these requests , the ticket originates in Maximo and is routed via batch-

integration to TRIRIGA including Project requests, Lock and Key, Mail Codes and Space and Moves. Project funding requests are approved within TRIRIGA which kicks off WO based on that approval.



47

TRIRIGA Pricing Overview

48 | © 2008 TRIRIGA INC.

Filtered Pricing Model

Core Modules Cost Ratio

Real Estate $7,900 2:1

Projects $5,000 4-5:1

Facilities $7,900 2:1

O&M $7,900 4-5:1

TREES Contact TRIRIGA Rep

Analytics Layer Cost Ratio

WPM Real Estate * Enterprise

WPM Projects * Enterprise

WPM Facilities * Enterprise

WPM Operations * Enterprise

ESS & other extensions

*

* ~25% - 30% additional to core module

49 | © 2008 TRIRIGA INC.

Number of Modules

TRIRIGA Scope & Cost Averages

1 2 3 4 5 1 2 3 4 5

100 – 250k

250 – 500k

500 – 700k

750 – 900k

1.0 – 2.0m

2.5+m

There are examples of <750k in this quadrant

There are examples of >750k in this quadrant



51

Additional Information



52

Tivoli / Maximo: Tivoli/TRIRIGA:Maximo Sales Resources:

Rod DuceMaximo Sales [email protected] (T/L: 70-32112)

Joe BaahTRIRIGA Sales Integration [email protected] 505 3612

Chee Kin NgSolution Sales [email protected] (T/L: 9919 2036)

TRIRIGA Sales Resources:Mark MullaneyTRIRIGA Sales [email protected]

Roger RittenhouseTRIRIGA Sales and [email protected]

John ClarkDirector, [email protected]

Rich Caplow

Strategy and Product [email protected]

Dave Gasdia

Product Management

[email protected]

978-899-2657

Kim Woodbury

Product Manager, Space [email protected]

Toni Hodge Gene Moran

Sales Enablement Sales Enablement

[email protected] [email protected]

540-729-6186 702-932-4444 x7018



53

Education and Content Links

On Software Sellers Workplace: http://w3103.ibm.com/software/xl/portal/content?synKey=N299655G01388H26

On PartnerWorld, https://www.ibm.com/partnerworld/wps/servlet/mem/ContentHandler/N299655G01388H26

Go to TRIRIGA Sales Landing page SSW; http://w3-103.ibm.com/software/xl/portal/content?synKey=C801150T72000H40

On Partner World, https://www.ibm.com/partnerworld/wps/servlet/mem/ContentHandler/C801150T72000H40



54

QUESTIONS?

[email protected] for more questions



55



60

Maximo and TRIRIGA Solutions (as of Close)

Add-on Solutions

Additional options, used with core or industry solutions, provide deeper functionality for specific needs.Additional options, used with core or industry solutions, provide deeper functionality for specific needs.

MaximoService Provider

MaximoScheduler

MaximoReal Time Asset

Locator

MaximoMobile

MaximoCalibration

MaximoLinear Asset

Manager

MaximoAsset

Configuration Manager

MaximoEveryplace

MaximoArchiving

MaximoChange &

Corrective Action Manager

MaximoERP Adapters

SMART Mobile (Syclo)

MaximoSpatial

TRIRIGA Energy Star Connector

TRIRIGA CAD Integrator

TRIRIGA Strategic Facility

Planning

TRIRIGA Facility

Assessment

TRIRIGA GIS Connector for

ESRI

TRIRIGA Connector for

RSMeans

Maximofor Energy

Optimization

Integration Adapters

Commercially-supported integration to other enterprise and 3rd party systems.Commercially-supported integration to other enterprise and 3rd party systems.

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