Triple s ghana presentation @ MOLE XXIII conference 23rd august ,2012

Jeremiah A.

Atengdem,

Regional Learning

Facilitator, Triple-S

SUSTAINABILITY MODEL FOR

WASH SERVICE DELIVERY:

Experiences from East Gonja District

Presented At MOLE XXIII on 23rd August 2012, International Conference Centre,

University of Development Studies, Tamale

WATER SERVICES THAT LAST …2

THE SUSTAINABLE SERVICES AT SCALE INITIATIVE

•A global learning initiative to improve on water services•Ghana and Uganda selected as learning countries •Supporting the rural water sector in Ghana to develop and test innovative elements improved water services and to address systemic bottlenecks to providing sustained water services •This is done through:

oAction research oPiloting and testing innovations oMulti-stakeholder dialogueoSector change and reforms

•The project is hosted in Ghana by CWSA


BUSINESS AS USUAL OR DELIVERING A SERVICE

Implement Implement Implement

Business as usual

Time

Implement

Upgrade

Service Delivery Approach

Upgrade

Replace

Investment (capital expenditure)

Investment (operational expenditure)

Service level


A service means water users receive

• An agreed quantity of water• An agreed quality of water• An agreed distance/time• An agreed level of reliability


What makes a service work?

Clear sector policies Well defined institutional roles

and responsibilities Strong planning, coordination,

leadership Relevant management models Long-term support and monitoring Good implementation practices Finance for life-cycle costs Appropriate technology Learning and innovation


Triple-S Ghana Intervention FrameworkS

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• Different, fragmented and uncoordinated approaches

• Unreliable data on functionality and services

• Unclear role of local government in the delivery of water services

• Insufficient expenditure on direct support and capital maintenance

• Weak DA support to service providers

• Non compliance to national standards and norms

• Low functionality and unreliable service• Weak service provider institutions• Ineffective supply chain and technical

services• Lack of accountability and transparency in

service delivery

•Operational documents and guidelines•Sector harmonization and coordination•Capacity support to CWSA

•Operational documents and guidelines•Sector harmonization and coordination•Capacity support to CWSA

•Citizen government engagement on water services•Capacity support for service providers•Innovative options for capital maintenance•Supply chain and technical services

•Citizen government engagement on water services•Capacity support for service providers•Innovative options for capital maintenance•Supply chain and technical services

•Functionality tracking, sustainability and water service monitoring system•Planning, budgeting and tariff setting•Capacity support for local water governance

•Functionality tracking, sustainability and water service monitoring system•Planning, budgeting and tariff setting•Capacity support for local water governance

Intervention modulesGaps and bottlenecks


Triple-S scheme of workNational Level•Development of indicators for measurement and reporting of functionality and service levels•Support to SSDP and SWaP development to promote sector coordination•Support to CWSA to finalise operating documents,NCWSP,DOM to reflect service delivery for application

District Level• Monitoring and reporting of functionality and service level•Capacity support to service authority-DOM•Application of standards, norms, guidelines, operating documents and feedback to policy•Promote learning through existing platforms in the district•Testing of innovations for uptake by the sector

User Level•Strengthening of spareparts supply chain and provision of technical services•Support DA to assess user satisfaction of water services using Sense Maker


Application of SDA in East Gonja

PolEcoSocTechEnv Legal

PolEcoSocTechEnv Legal

Enabling environment


RESULTS OF BASELINE: FUNCTIONALITY OF POINT SOURCES


SERVICE LEVELS SCORE

Indicators Number of point sources meeting indicators by Area Council

Bunjai n=1

Kpariba n=6

Kpembe n=37

Kulaw n=32

Makango/Kafaba n=16

Salaga n= 30

Reliable( not more than 18 days downtime in a year)

2 21 23 8 18

Distance(not more than 500m)

1 4 28 28 10 26

Quality(GSBs standards) 4 33 30 15 30

Crowding(not more than 300 persons for boreholes and 150 for handdug well)

4 2 4 1

Quantity(20lpcd) Insufficient data


SERVICE LEVEL

Service level Description of service level Level of service delivered by point sources

High level service People access a minimum of 60 lpcd of high quality water on demand. Reliability is 95%

Intermediate level service

people access a min of 40 lpcd of acceptable quality water from an improved source, at a distance less than 500m. The number of people using the hand pump is 300 in the case of a bore hole and 150 in the case of a hand dug well and reliability is 95%.

Basic level service People access a minimum of 20 lpcd of acceptable quality water (GSB) from an improved source, at a distance no more than 500 m. The number of people using the hand pump is 300 in the case of a bore hole and 150 in the case of a hand dug well and reliability is 95%

Sub-standard level service

People access service that is improvement on having no service at all, but that fails to meet the basic standards on one or more criteria (quantity, quality, reliability, distance, max number of people served)

36%

No service People access water from insecure or unimproved sources, or sources that are too distant (> 500m), too time consuming, or are of poor quality (less than GSB standard)

64%


FUNCTIONALITY OF PIPED SCHEMES

Indicators Number of piped systemsN=8

Number of standpipes

Functional 7 23Partial functional 1Non-functional 37Total 8 60


SERVICE INDICATORS OF PIPES SCHEMES

Indicators Number of piped systems meeting indicatorsN=8

Reliable( not more than 18 days in a year) 1

Distance(not more than 500m) 5

Quality(GSBs standards) 8

Crowding(not more than 300 persons for boreholes and 150 for handdug well)

6

Quantity(20lpcd) No data


WATSAN COMMITTEES THAT HAVE MET THE INDICATORS

N=60

Indicator group Indicator

Number of WATSAN Committee meeting indicators

% of WATSAN Committee meeting indicators

Governance and management

A well-qualified, trained and experienced gender balanced WATSAN is in place 8 13%

Technical, Administrative and financial Reports are kept and read out to the Community at least once every six months

27 45%

There is no political and chieftaincy influences in the composition of the WATSAN or WSDB 52 87%

Operations

Spare parts are available to enable maintenance 24 40%

Area mechanics are available to enable maintenance 25 42%Corrective maintenance is executed in an effective way 37 62%

Periodic maintenance is executed in an effective way 46 77%Water Quality Sampling and Analysis services are performed on half yearly basis by recognised institutions

37 62%

Financial management

Annual income from water sales exceeds total annual expenditure 32 53%

There is sound financial management, accounting and auditing 10 17%

Tariff setting is taking into account the lifecycle costs 13 22%

SupportDWST monitors O&M of water facilities in terms of financial, technical and administrative performance, including periodic audits, and provides support where needed

14 23%


WSDBS THAT HAVE MET THE INDICATORS

Indicator group IndicatorNumber of Piped Systems meeting indicators

Governance and management

A well-qualified, experienced and trained team

Technical, Administrative and financial Reports are kept and read out to the Community at least once every six months

There is no political and chieftaincy influences in the composition of the WATSAN or WSDB 6

WSDB meetings organised and minutes kept 1

Operations

Private sector provides the needed support to WSDB 1Preparation of workplan and budget for O & M

Water Quality Sampling and Analysis services are performed on half yearly basis by recognised institutions and paid for through tarrif 2

Financial management

Annual income from water sales exceeds total annual expenditure 6

There is sound financial management, accounting and auditing

Tariff setting is taking into account the lifecycle costs

Interference of MMDAs in tarrif setting does not affect revenues

SupportDWST monitors O&M of water facilities in terms of financial, technical and administrative performance, including periodic audits, and provides support where needed


RESPONSE BY DA TO MONITORING INFORMATION FEEDBACK

Adoption of functionality and sustainability indicators for routine monitoringBaseline data discussed at Executive committee meetingsThe East Gonja District Assembly using own resources have rehabilitated 3 water systems (boreholes) in Jankpariba, Chachosi, and Mariche at a total cost of about GHc 1,200Data used to guide investment planning


RESPONSE BY DA TO BASELINE FINDINGS

Developed comprehensive action plan on water service delivery spanning 2012-2013 focusing on:

Support to DWST to routinely update functionality and sustainability data and carry out service authority functionRefresher training of WATSAN Committees and WSDBsIdentification and training of area mechanicsExplore options of treating surface water for drinking in communities with low water tablesWater quality testing and analysisCitizens government engagement around key issues of water deliveryStrengthening spare parts supply chain and report system


CONCLUDING…

Financing is at the core of sustainable water services. To achieve sustainable water services which Triple-S is about, financing ought to be considered very importantly.

Financing is at the core of sustainable water services. To achieve sustainable water services which Triple-S is about, financing ought to be considered very importantly.


For more information visit :

www.waterservicesthatlast.org

Triple s ghana presentation @ MOLE XXIII conference 23rd august ,2012

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Transcript of Triple s ghana presentation @ MOLE XXIII conference 23rd august ,2012