Trina Solar Social Responsibility Management Regulation
Transcript of Trina Solar Social Responsibility Management Regulation
Document No.: TSL-RC-010 Effective date: April 24, 2021 1 / 24
Trina Solar
Social Responsibility Management
Regulation
Leading Dept.: Comprehensive Enabling Platform -
Compliance Dept.
Supporting Dept.: Departments of EHS,
Purchasing,Quality, Legal Affairs,
Brand Management, HR, and
Internal Audit
Approved by : Head of Comprehensive Enabling
Platform
Document No.: TSL-RC-010
Effective date : April 29,2021
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1. Purpose
This Regulation is prepared to further safeguard the interests of Trina Solar Co., Ltd. (hereinafter referred to
as “Trina Solar” or “the Company”) and the interested parties, enhance the Company’s brand image and social
recognition, and strengthen the standardization and rationality of corporate social responsibility management.
2. Scope
This Regulation is applicable to Trina Solar and its holding subsidiaries, etc.
3. Definitions
3.1 Social responsibility
The “social responsibility” refers to the social responsibilities and obligations that the Company shall
fulfill in operation and development, including: corporate governance, environmental protection and
resource conservation, supply chain management, work safety, quality management, protection of
employee rights and interest, and public welfare.
3.2 Stakeholders
Stakeholders include but are not limited to customers, employees, stockholders, governments, business
partners, non-governmental organizations and communities, public media, research institutions/standards
associations.
4. Responsibilities and Authorities of Relevant Departments
The departments concerned in the corporate social responsibility management are responsible for:
4.1 Legal Affairs Dept.
Reviewing and confirming the compliance of relevant systems and documents with laws and regulations.
4.2 Compliance Dept. of Listed Company (“Compliance Dept.”)
1. Supporting the corporate operation and management activities from the perspective of internal control
and compliance;
2. Carrying out annual self-inspection according to Items 1-3 of Corporate Social Responsibility Checklist
_ Governance Development.
4.3 Internal Audit Dept.
1. Verifying Company’s compliance with business ethics in operation and management, investigating
violations and taking disciplinary actions, and following up the implementation of improvement
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mechanism;
2. Carrying out annual self-inspection according to Items 4-5 of Corporate Social Responsibility Checklist
_ Governance Development.
4.4 Environmental Health and Safety Dept. (“EHS”)
1. Managing the corporate environment, occupational health, and safety on a daily basis;
2. Carrying out annual self-inspection according to the Corporate Social Responsibility Checklist _
Environmental Protection and Safety Management.
4.5 Purchasing Dept.
1. Managing the global supply chain, including vendor development and maintenance, market
information collection, purchase quotation review and comparison, and system import and maintenance
of Approved Vendor List (AVL); implementing the purchase plan, including business negotiation, signing
purchase contracts, making purchase orders (PO), fulfilling payment obligations according to contracts;
2. Requesting vendors to meet their commitment of legal employment, implementing AVL evaluation
mechanism for new vendors, making regularly evaluation for cooperative vendors, and maintaining
cooperative relationship with vendors, urging their improvements or removing them from AVL based on
the evaluation according to the management practices for vendor development, vendor management and
vendor performance evaluation;
3. Carrying out annual self-inspection according to the Corporate Social Responsibility Checklist _ Supply
Chain Management.
4.6 Quality Dept.
1. Establishing and maintaining the product lifecycle quality assurance system, formulating the whole process
quality control plan for products and solutions and ensuring their effective implementation, strictly observing
laws and regulations, and fully satisfying the quality requirements of customers;
2. Establishing the after-sales service guarantee system and effectively managing the after-sales service to
relieve the worries of customers;
3. Carrying out annual self-inspection according to the Corporate Social Responsibility Checklist _ Quality
Management.
4.7 Human Resource Management Dept. (“HR”)
1. Making overall planning for, coordinating and guiding the daily management of employee rights and
interests;
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2. Carrying out annual self-inspection according to the Corporate Social Responsibility Checklist _
Employee Rights and Interests.
4.8 Brand Management Dept.
1. Collecting, integrating and formulating the corporate annual public welfare work plan;
2. Coordinating public welfare activities across departments and regional resources, and supervising the
orderly implementation of public welfare undertakings of the Company;
3. Coordinating external non-profit organizations and relevant governmental resources in public welfare
activities;
4. Carrying out annual self-inspection according to the Corporate Social Responsibility Checklist _ Public
Welfare.
5. Content of Social Responsibility Management
5.1 Governance development
5.1.1 The Company shall abide by compliance management and business ethics, protect intellectual
property rights, establish a moral and compliant management system as well as a responsible, honesty and
compliant corporate governance environment.
5.1.2 The Company shall establish and improve the corporate governance structure, rules of procedure and
decision-making procedures in accordance with the Company Law, the Articles of Association, and relevant
laws and regulations, set up a standardized Shareholders’ Meeting, a Board of Directors, a Board of
Supervisors and the management, with well-defined power and responsibility, checks and balances, for
voting, decision-making, supervision and execution, respectively.
5.1.3 The Company shall integrate moral construction and compliance requirements into its daily operation,
formulate the relevant rules and regulations to guide the commercial activities of employees, managers and
partners, set up a special department for the publicity and education of professional conduct and ethics as
well as the acceptance of complaints and reports, and constantly strengthen the construction of anti-
corruption and anti-bribery management system.
5.2 Environmental protection and resource conservation
5.2.1 The Company shall implement the environmental impact assessment management system for
construction, reconstruction and expansion project, strictly observe and take pollution prevention
and control measures in the EIA documents and approval requirements.
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5.2.2 The Company shall strictly implement the “Three Simultaneous” management system for
environmental protection of construction projects to ensure that the pollution prevention and
control facilities and risk prevention measures supporting the construction projects are designed,
implemented, put into production and use simultaneously with the main project.
5.2.3 The Company shall apply for and maintain a valid pollutant discharge permit in accordance with
regulations, and discharge pollutants in accordance with the types of pollutants, control indicators
and methods specified in the permit.
5.2.4 The Company shall pay environmental protection tax in full and on time according to regulations.
5.2.5 The Company shall establish a sound environmental management system and provide pollution
control facilities in accordance with the relevant national environmental protection laws and
regulations, clearly define the targets and indicators of wastewater discharge and exhaust emission,
regularly monitor the discharge and emission, and evaluate the compliance against the relevant
discharge and emission standards to ensure stable discharge and emission reaching the standards.
5.2.6 The Company shall establish a waste management system for waste control based on the principles
of reduction, recycling and harmlessness, and ensure the compliance of waste storage and disposal.
5.2.7 The Company shall regularly organize the investigation and management of environmental risks,
and EHS-related comprehensive inspection at least quarterly to timely discover and eliminate EHS
hidden hazards.
5.2.8 The Company shall establish emergency response procedures and prepare emergency plans for
environmental emergencies to ensure scientific, orderly and efficient post-event response
according to regulations, reduce losses caused by environmental pollution, protect the ecological
environment, and ensure public safety and social stability.
5.2.9 The Company shall utilize clean energy, clean technologies and equipment with high resource
utilization rate and low pollution emissions as a priority to reduce the generation of pollutants, the
environmental pollution and improve the comprehensive utilization efficiency of resources.
5.2.10 The Company shall establish an environmental management system (ISO14001) and an energy
management system (ISO50001) according to the national and international standards, set
environmental protection and energy-saving targets, refine energy-saving responsibilities, identify
main energy uses, implement energy-saving projects, and regularly track and review the
environmental protection and energy-saving targets.
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5.2.11 The Company shall actively respond to national policies, phases out processes and equipment with
high energy consumption, high pollution and low efficiency, persist in scientific and technological
innovation, and enhance the product conversion efficiency.
5.2.12 The Company shall conduct environmental protection, energy resource training and education
activities to continuously raise the employees’ awareness of environmental protection and resource
conservation.
5.3 Supply chain management
5.3.1 The Company shall comply with international labor rights standards and regulations, including the
commitments not to cooperate with vendors involving any illegal employment, child labor and forced
labor; not to purchase or support the use of conflict minerals, and to pay close attention to its own
green development.
5.3.2 Mineral conflict management: The Company shall develop conflict-free mineral policies,
management system and management process, and implement ethical sourcing to constantly promote
the sustainable development of industry chain. Take active actions when being aware of the
possibility of conflict minerals entering its supply chain: develop a formal conflict mineral policy,
stating that Trina Solar will not purchase or support the use of conflict minerals; establish a
management system to make conflict mineral investigation for the supply chain, identify mineral
sources; and carry out conflict mineral training for key partners.
5.3.3 Green Development: The Company shall pay close attention to its green development, actively
convey and communicate its vision and goal of sustainable development to global partners, and fully
integrate sustainable development into the purchasing activities.
5.3.4 Vendor development: The Company shall establish a standardized vendor development process for
vendor selection, evaluation and elimination jointly by departments to ensure fairness and
transparency; the Company only cooperates with vendors evaluated as qualified.
5.3.5 Vendor performance evaluation: The Company shall implement dynamic management of vendors
and dynamically manage the information, status and performance evaluation of all vendors, and
promote their improvement. A vendor performance evaluation system is established for regular
evaluation from quality, cost, delivery, service, innovation, the fulfillment of commitment of legal
employment, conflict-free minerals, and specific communication and guidance are provided based
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on the evaluation results to promote their improvement. Vendors making no improvements for a
long time will be restricted on business, frozen and eliminated.
5.3.6 Vendors that fail to provide a legal employment commitment letter or involve conflict minerals will
not be listed as the Company’s partner during the development and dynamic performance
evaluation.
5.4 Work safety
5.4.1 The Company shall focus on work safety, implement the policy of “Safety and Prevention First,
Comprehensive Management”, strictly abide by the Law of the People's Republic of China on
Work Safety and other relevant laws and regulations, establish and improve the work safety
responsibility system and work safety rules and regulations, and implement the level-by-level
work safety responsibility and assessment.
5.4.2 The Company shall strictly implement the “Three Simultaneous” system for work safety and
ensure that the safety facilities of the construction, reconstruction and expansion projects are
designed, implemented, put into production and use simultaneously with the main project.
5.4.3 The Company shall set up an EOHS Dept. as required, provide work safety management
personnel, form a Work Safety Committee, and hold monthly safety committee meetings to
review safety inspection, safety training, emergency drills, and accident cases. The Company
shall develop and implement safety education and training plans to raise the employees’
awareness of work safety. The heads of departments shall receive safety training and have
corresponding work safety knowledge and management ability; special operation personnel must
work with permits for special & dangerous operations; other employees not receiving safety
education and training shall not take up their posts; employees transferred to new posts or using
new processes, technologies, equipment and materials shall be given special safety education and
training.
5.4.5 The Company shall strengthen the management of safety expenses related to safety facilities
maintenance, training, emergency equipment to ensure full funding and effective implementation
of work safety.
5.4.6 The Company shall regularly organize the investigation and management of potential safety
hazards, and a comprehensive EHS inspection at least quarterly to timely discover and eliminate
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potential EHS hazards.
5.4.7 The Company shall establish an emergency management mechanism and develop emergency
plans for work safety accidents, form an Emergency Response Team (ERT), provide emergency
preparedness and materials, formulate an emergency drill plan each year, and carry out drills for
fire accidents and chemical leakage as planned, to enhance the employees’ capabilities of
accident prevention and management, and ensure timely handling and reporting in case of safety
accidents.
5.4.8 The Company shall strengthen the management of contractors and implement safety management
measures for dangerous operations related to fire, climbing, in confined space and lifting.
5.4.9 The Company shall strictly manage hazardous chemicals to ensure compliance of storage and
disposal of hazardous wastes.
5.4.10 The Company shall do regular maintenance and inspection of devices to ensure their effective,
safe and continuous operation. For newly introduced equipment, organize relevant departments
for risk assessment and prepare safety operating procedures.
5.4.11 The Company shall establish and maintain occupational health and safety management system
(ISO45001) and work safety standardization management system according to the national and
international standards, continuously minimize the occupational injuries and work safety
accidents in the workplace through all-round risk identification and control, integrate the
occupational health and safety management requirements into each link of the operation
management to ensure production safety.
5.5 Quality management
5.5.1 Each business unit of the Company shall establish a quality assurance system covering the
lifecycle of the products it delivers and the whole process of projects it undertakes according to
the local laws and regulations and the relevant product standards of the industry, in combination
with its business characteristics and with reference to the Group’s quality management guidelines,
to ensure the product quality and safety and take responsibility for the safety of society and
consumers.
5.5.2 All business units shall standardize the product production/project implementation process,
develop the whole process quality control plan and establish the relevant inspection systems and
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standards, and ensure their strict implementation. It’s required to strictly control the quality and
prevent the release of products/projects without quality assurance and endangering people’s lives
and health and environmental and ecological protection.
5.5.3 The Company shall strengthen the after-sales service of products. The sold products with serious
defects and potential safety hazards shall be timely recalled or subject to other effective measures
to minimize or eliminate their social hazards. For projects undertaken, the main equipment
failures during the operation reported from customers shall be handled as agreed upon in the
contract to solve problems. The Company shall properly respond to complaints and suggestions
from consumers, and effectively protect their rights and interests.
5.6 Employee rights and interests
5.6.1 The Company shall strictly abide by the Labor Law and the Labor Contract Law, protect the
legitimate rights and interests of employees according to law, implement the human resource
policy, allow employees to enjoy their labor rights and fulfill labor obligations according to law,
maintain the stability of jobs, actively promote full employment, and earnestly fulfill social
responsibilities.
5.6.2 The Company shall respect the personality and protect the legitimate rights and interests of
employees, care for them, promote the harmony and stability of labor-capital relationship, and
implement special labor protection for female employees according to the relevant national
regulations. Corporal punishment, mental or physical coercion, verbal insult or any other form of
abuse is forbidden.
5.6.3 The Company shall establish and improve the labor safety and hygiene system, strictly implement
the national labor safety and hygiene regulations and standards, provide labor safety and hygiene
education, healthy and safe working and living environment, prevent industrial accidents to the
greatest extent and minimize occupational hazards.
5.6.4 The Company shall make distribution according to work and equal pay for equal work, and offer
wages not lower than the local minimum standard; not dock or delay wages without justification,
or reduce wages and social security by probation in disguised form.
5.6.5 The Company shall not interfere with the freedom of faith, or discriminate against employees in
terms of employment, remuneration, training opportunities, promotion, dismissal or retirement by
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reason of gender, age, nationality, race, country, religious belief, etc.
5.6.6 The Company shall establish a vocational training system, collect and apply vocational training
funds according to the national regulations, actively carry out employee training, encourage and
support them to engage in further education and training, and provide more development
opportunities.
5.6.7 The Company shall establish an employee supervisor selection mechanism in accordance with the
Company Law and the Articles of Association to ensure that employees have full rights in
corporate governance.
5.6.8 The Company shall comply with the international labor rights standards and regulations, including
not involving any illegal employment, child labor and forced labor.
5.6.9 Matters not covered in the section shall be subject to the relevant systems of HR.
5.7 Public welfare
5.7.1 The Company shall fulfill its responsibilities and obligations in public welfare, formulate the annual
public welfare undertaking plan, actively promote charitable activities, and support the social
vulnerable groups.
5.7. 2 During the promotion of public welfare activities, for the purpose of public charity, the Company
shall make donations to public welfare organizations and charities or the people’s governments at or
above the county level and their departments as a priority; follow its rules and regulations, and ensure
all public welfare activities are implemented subject to an approval from the management.
5.8 Social responsibility management inspection mechanism
5.8.1 The departments including EHS, Quality, HR, Brand Management, Compliance, Internal Audit shall
make annual self-inspection against the Corporate Social Responsibility Checklist. In case of any
nonconformity, the responsible department shall urge the corresponding department to make
improvements.
5.8.2 The Company shall issue the Corporate Social Responsibility Report according to the performance
of social responsibility and the annual inspection and evaluation of corporate social responsibility,
to keep stakeholders informed of the efforts made by the Company for social responsibility, to
enhance the Company’s strategic management ability, examine the interactions with the society and
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enhance its brand image and value.
6. References
6.1 Standard for Enterprise Internal Control
7. Change History
None
8. Supplementary Provisions
This Regulation shall be interpreted by the Compliance Dept., and updated and improved with the assistance of
the supporting departments.
9. Appendixes
9.1 Appendix I: Corporate Social Responsibility Checklist_Governance Development
9.2 Appendix II: Corporate Social Responsibility Checklist_Environmental Protection and Safety
Management
9.3 Appendix III: Corporate Social Responsibility Checklist_Supply Chain
9.4 Appendix IV: Corporate Social Responsibility Checklist_Quality Management
9.5 Appendix V: Corporate Social Responsibility Checklist_Employee Rights and Interests
9.6 Appendix VI: Corporate Social Responsibility Checklist_Public Welfare
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Appendix I: Corporate Social Responsibility Checklist_Governance Development
CSR Due Diligence Internal Audit Checklists_ Governance Development
(year) Corporate Social Responsibility Checklist_Governance Development
Audit Checklists Audit Comments Results
1. Does the Company have a Shareholders’ Meeting, a Board of
Directors and business managers according to the national laws and
regulations and the Articles of Association?
2. Does the Company form an Independent Audit Committee, a
Remuneration Committee, a Strategy Committee and a Nominating
Committee under the Board of Directors to clarify their respective
responsibilities and powers, qualifications, rules of procedure,
working procedures and the qualifications of the members, and
provide support for scientific decision-making by the Board of
Directors according to the relevant resolutions of the Shareholders’
Meeting?
3. Does the Company make Self-Disclosure of Personal Conflicts of
Interest in accordance with the Code of Business Conduct and
Ethics, and track situations that may cause conflicts to promote its
honesty and compliant operation as well as the construction of
business ethics?
4. Does the Company regularly offer training courses on business
ethics?
5. Does the Company have a special department for publicity and
education of professional conduct and ethics, acceptance of
complaints and reports, follow-up audit, and continuously
strengthening the construction of anti-corruption and anti-bribery
management system?
Checked by: Reviewed by: Date:
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Appendix II: Corporate Social Responsibility Checklist_Environmental Protection and Safety Management
(year) Corporate Social Responsibility Checklist_Environmental Protection and Safety Management
No./Content EHS Self-Inspection Item Yes/No Existing
Problem(s)
Hazard Level
(Major/General)
Corrective
Action
Responsible
Person Deadline Remarks
I. Overview
1.1
Does the Company have recently been fined by
government departments or received administrative
penalty notices from (Environmental Protection,
Emergency Management, National Health
Commission, Market Supervision and Administration,
etc.)?
II. Environmental protection
2.1
Does the Company recently have construction,
reconstruction and expansion projects which have
passed environmental impact assessment, and
organizes the environmental protection acceptance for
construction projects?
2.2 Is a pollutant discharge permit obtained as required?
2.3 Are environmental taxes paid regularly (if
applicable)?
2.4
Are the wastewater treatment facilities working
normally and monitored regularly, with discharge
reaching the standard? Are standardized signs set at
the wastewater outlet?
2.5
Are Exhaust gas treatment facilities working normally
and monitored regularly, with emissions meeting the
national or local emission standards? Are standardized
signs set at the exhaust gas outlet?
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2.6 Are storage and disposal of hazardous wastes
compliant?
2.7 Is the environmental emergency plan filed? Are drills
carried out as planned?
III. Safety management
3.1
Does the Company recently have construction,
reconstruction and expansion projects for which
“Three Simultaneous” system is implemented for
safety protection facilities?
3.2
Do the principal responsible person and safety
management personnel regularly attend safety
management training and obtain training certificates?
3.3
Are safety accidents recorded? Are corrective
measures developed against the root cause and
correction made?
3.4 Is safety investment budget made? Is a ledger created
to ensure necessary funds for work safety?
3.5 Is work safety management system established? Are
operating procedures for each post developed?
3.6 Is comprehensive EHS inspection organized regularly
(at least quarterly)?
3.7 Is construction of production safety standardization
carried out?
3.8
Are chemicals stored at designated areas in intact
containers, and provided with means of leakage
prevention? Are inflammable and explosive chemicals
placed in explosion-proof cabinets?
3.9
Are hazardous operations related to temporary
electricity utilization, fire, climbing, lifting and in
confined space effectively managed?
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3.10 Are risks systematically identified, avoided and
controlled?
3.11 Is special equipment regularly inspected, and a
complete special equipment ledger created?
3.12 Is emergency plan for production safety accidents
developed and an evidence of filing obtained?
IV. Occupational health
4.1
Does the Company recently have construction,
reconstruction and expansion projects, for which the
“Three Simultaneous” system is implemented for
occupational disease prevention facilities (pre-
assessment of occupational disease hazard, design of
occupational disease prevention facilities, and
evaluation of occupational disease hazard control
effect)?
4.2 Are occupational hazard factors monitored (once a
year) and all qualified?
4.3
Are new employees informed of occupational hazards
(e.g. occupational hazards and consequences that may
occur in work, occupational disease prevention
measures)?
4.4
Are pre-job, on-the-job and off-post occupational
health examinations provided for employees exposed
to occupational hazards, with results notified to them
in writing?
4.5 Are occupational health monitoring files produced for
employees exposed to occupational hazards?
4.6 Are safe and healthy working environment provided
for employees and other personnel?
4.7 Are employees provided with PPE as required?
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4.8
Do catering and management personnel in the factory
canteen have health certificates? Are samples of
supplied, stored and provided food reserved?
V. Fire emergency
5.1 Does the Company have all the fire safety certificates
or approvals?
5.2
Do fire-fighting facilities and equipment have FPD
signs? Are they regularly checked and maintained, and
are the building fire-fighting facilities thoroughly
inspected at least annually to ensure they are intact and
available?
5.3
Are evacuation exits, emergency exits and fire lanes
unblocked? Is there unauthorized use, removal,
disabling or plugging of fire-fighting facilities and
equipment?
5.5 IS Emergency rescue team (ERT) formed, with
members updated and trained regularly?
5.6 Is smoking only permitted in smoking areas?
5.7 Are emergency plans developed according to factory
risks and drills are organized regularly as planned?
5.8 Is the plant provided with necessary emergency rescue
facilities which are regularly spot checked?
VI. Others
6.1
Does the Company have an Occupational Health and
Safety Committee composed of management
representatives and workers’ representatives, and
organizes regular meetings?
6.2 Is a senior manager appointed to ensure the
occupational health and safety of employees?
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6.3
Is effective environmental, occupational health and
safety training provided for employees and other
personnel, including on-the-job training and
professional skill training?
Organization inspected: Checked
by: Reviewed by:
Date:
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Appendix III: Corporate Social Responsibility Checklist_Supply Chain Management
(year) Corporate Social Responsibility Checklist_Supply Chain Management
Checklist Comments
Vendor development management:
Number of qualified vendors as of (MM-DD-YYYY)
Number of vendors committed to legal employment
Number of new qualified vendors of the current year
New qualified vendors of the current year provide “Legal Employment
Commitment Letter” Yes○ No○
Do new qualified vendors of the current year go through the vendor development
process? Are they reviewed and approved? Yes○ No○
Vendor performance evaluation management:
Does the Company regularly conduct vendor performance evaluation? Yes○ No○
Do the evaluated vendors keep commitments of legal employment? Yes○ No○
Are the evaluated vendors involved in conflict minerals, etc.? Yes○ No○
Number of vendors evaluated as qualified
Number of vendors considered to be improved after evaluation
Number of vendors evaluated as unqualified and to be removed from the AVL
Checked by: Reviewed by: Date:
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Appendix IV: Corporate Social Responsibility Checklist_Quality Management
(year) Corporate Social Responsibility Checklist_Quality Management
No. Checklist Basis Results
Quality system
1 What’s the scope of quality management system? Does The
Company have new processes or sites? Are they documented? Internal Audit Management Guidelines
2 Does the quality management system conform to the ISO9001 and
include all processes? System Authentication Certificate
3 Is quality policy developed and documented? Quality Policy Document
4 Are quality objectives developed? What is the process of
achieving the objectives? Quality indicator database
5 Is internal audit carried out annually by trained auditors?
Internal Audit Record Sheet and Training
Record
6 Is management review carried out annually? Management Audit Report
7 What are the continuous improvements in the relevant process of
the quality system?
GB certification, personnel qualification
compliance rate
8 How are quality risk management carried out? Quality Risk Management Guidelines
Product quality
9 Are there vendor management requirements for product-related
business? Product Vendor Management Guidelines
10 Are there production process specifications and inspection
procedures?
Control Plan, Operation Instruction, Joint
Tour Inspection Form
11 Is there a management practice for nonconforming product
output? Nonconforming Product Output File
12 Does Products meet the certification requirements for market
access? Product Authentication Certificate
13 Is there a process specification for product recall? Product Recall Procedures
14 Are there reasonable warranty terms? Written Warranty
15 Is there a reporting process for major quality events?
Procedures for reporting major quality
events of each value group
16 Is there a standardized customer complaint handling process?
8D Report, CSP Customer Complaint
System
17 Is satisfaction survey carried out annually? Satisfaction Survey Report
Project quality
18 Are there supplier management requirements for project-related
business? Project Supplier Management Guidelines
19 Are there whole process project quality management standards?
Engineering Project Management
Guidelines
20 Is there quality control for key equipment? Incoming Inspection Control Process
21 Is there project acceptance management? Acceptance Specification & Acceptance List
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22 Are there corrective and re-inspection measures for elimination of
project defects?
Construction Defect Correction Counter
Notice and related materials
23 Is there a reporting process for major quality accidents?
Major Quality Accident Reporting
Procedure
24 Is there a standardized customer complaint handling process? Hotline (400-), WeChat official account
Checked by: Reviewed by: Date:
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Appendix V: Corporate Social Responsibility Checklist_Employee Rights and Interests
(year) Corporate Social Responsibility Checklist_Employee Rights and Interests
Checklist Comments Results
1. Child labor
Does the Company comply with local laws and regulations, and prohibit the use of child labor?
Does the Company have policies or systems that prohibit the use of child labor?
Auditor’s question:
2. Forced labour
Does the Company make or keep commitments not to use forced labour, including prison labour?
Does the Company have policies or systems that prohibit detaining the ID cards of employees or
collecting any form of deposit from employees when they enter the Company?
Does the Company have policies or systems that prohibit detaining the salaries, personal property
or documents of employees, including outsourcing labor, to coerce them to keep working?
Does the Company have policies or regulations to allow employees to leave the workplace after
office hours and terminate their labor relations on their own according to law?
Auditor’s question:
3.Health and safety
Does the Company provide safe and healthy working environment for employees and other
personnel?
Does the Company systematically prevent occupational health and safety accidents?
Does the Company have a functional department for managing the occupational health and safety
of employees?
Does the Company systematically identify, avoid and control risks, record accidents, provide
personnel protection, and medical assistance for injured employees?
Does the Company provide clean toilets, drinking water, food storage areas and dormitories for
employees to meet their basic hygiene needs?
Does the Company have an Occupational Health and Safety Committee composed of management
representatives and employee representatives, and organizes regular meetings?
Does the Company provide effective occupational health and safety training for employees and
other personnel, including on-the-job training and professional skill training?
Does the Company allow employees to protect themselves in the face of danger as a priority?
Auditor’s question:
4. Collective negotiation
Does the Company respect the wills of employees to join the labor union organization or not?
Does the Company allow employees to freely choose their representatives when free assembly and
collective negotiation are severely restricted by law?
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Does the Company guarantee all employees against discrimination, harassment, threats and
retaliation?
Auditor’s question:
5. Discrimination
Does the Company have policies or systems to protect employees from discrimination by reason
of race, nationality, family background, surname, lineage, religion, disability, gender, sexual
orientation, association, political stance and age?
Does the Company have policies or systems that prohibit discrimination in recruitment, salary
payment, training, promotion, termination and retirement?
Does the Company prohibit pregnancy or chastity check under any circumstances?
Auditor’s question:
6. Punishment measures
Does the Company have policies or systems that ensure employees are respected, explicitly
prohibit corporal punishment, any psychological or physical abuse, or any harsh or inhuman
treatment?
Auditor’s question:
7. Working hours
Does the Company abide by the provisions of laws and regulations on working hours, rest hours
and statutory holidays?
Is overtime voluntary based on the wills of employees? Does the Company standardize the
overtime management?
Auditor’s question:
8 Remuneration
Does the Company have policies or systems that guarantee the basic living wages of employees?
Are wages of employees not lower than the minimum standard and paid in full and on time?
Does the Company have policies or systems that explicitly prohibit using salary cut as a punitive
measure unless permitted by laws and regulations or by collective negotiation?
Does the Company inform employees of monthly payroll?
Does the Company provide overtime compensation according to the relevant laws and regulations,
and its rules and regulations?
Does the Company have policies or systems that prohibit evading legal obligations through labor
subcontracting, short-term contracts, apprentices and other forms?
Auditor’s question:
9 Training
Corporate Social Responsibility Management Practice
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Does the Company have political systems to collect and apply vocational training funds in
accordance with the national regulations, and actively carries out staff training?
Does the Company encourage and support employees to engage in further training and education
to provide more development opportunities?
Does the Company provide employees with detailed training and publicity in writing by e-mail or
other means?
Does the Company keep training records and collect feedback after each training?
Auditor’s question:
10. Employee Care
Does the Company have systems to respect employees’ personality and protect their legitimate
rights and interests?
Does the Company care for employees, maintain the harmony and stability of labor-capital
relations, and have details of caring activities?
Does the Company provide special labor protection for female employees in strict accordance with
the relevant national regulations?
Does the Company visit and offer material assistance to employees in need, and collect feedback
from employees?
Does the Company ask for permission from employees in need concerning the publicity of care
they receive?
Auditor’s question:
Checked by: Reviewed by: Date:
Corporate Social Responsibility Management Practice
Document No.: TSL-RC--010 REV.01 24 / 24
Appendix VI: Corporate Social Responsibility Checklist_Public Welfare
(year) Corporate Social Responsibility Checklist_Public Welfare
Donation
Time Donee Description of Public Welfare Program
Is application process followed for
public welfare activities (Yes/No)
Checked by: Reviewed by: Date: