Tree City Comic Con: Volunteer Training
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Transcript of Tree City Comic Con: Volunteer Training
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MASON PRYORVOLUNTEER DIRECTOR
JAMES FUHRIMANVOLUNTEER DIRECTOR
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Kristal Glenn- Media Coordinator
Feliena Chaulk - Special Guest Coordinator
Kira Parker - Costume Guild President
Adam Garvey - Audio Visual Director
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No tag-a-longs
Please wear your shirt and
badgeNo business while about
our business
Smoke on break indesignated areas.
NO alcohol or drugs!
We wont ask for yourpersonals besides name,
number and address.
What you do give is safe.Accommodations can be
met- just ask.
No crazy shenanigans!
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We have a ZERO tolerance policy in place forour volunteers.
Here are a few areas in which harassment willnot be tolerated: harassment due to
ethnicity, creed, religion, political affiliation,gender, gender identity, sexual identity,
sexual orientation, fandom, etc.
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Again, zero tolerance.
This can include physical assault, verbal
harassment, sexual harassment, stalking,unwanted physical touching or advancement orinappropriate photography.
Inappropriate photography is defined as anythingwhere the subject feels that they are being
degraded, stalked, exploited or disrespectedthrough being photographed.
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Harassment is defined by the victim:No means No
Stop means stop"Go away" means go away
If it is determined- either by observation or mycomplaint- that there has been an individual or group
has been harassed or is harassing, any or all of thefollowing things can happen:
Warned to cease and desistAsked to leave the conventionBanned from the convention
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Rights
To receive the right
training for the right job with a clearunderstanding of
objectives and
responsibility.To be heard and treated
with respect.
Responsibilities
Be professional,
responsible,accountable andhappy.
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Dress Code
No costumesWe will provide a shirt- you
provide nice bottomsand close toed shoes.
Please keepundergarments where
they belong.Be considerate of your
personal hygiene.
Phones
We have a noTexting and volunteering
policy.
If its important, step awayand take care of it. Then
come back to work.
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o Registration Serviceso Guest Experienceo Securityo Operationso Celebrities Interactiono A/V Serviceso Eventso Set up and Tear Down
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Ticketing
This is the first group that
attendees will see uponarriving at the con.
This will be the place whereattendees can buy tickets.
Volunteers in this areaneed to be well versed in
cash and line management
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Information Booth
This area is where anyonecan ask questions about
the con, get directions, finda director or an AIC.
Volunteers in this area areon the front lines of the
latest communication sothat they know what isgoing on and when
it is going on.
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Lost and Found & Kids Area
The lost and found area is the go-tofor items that have been left behindand then found including lost kids.
This is where kids that areseparated from their parties can bebrought to while they wait for their
party.
Volunteers in this area will beresponsible for watching over the
kids while they are waiting forparents/caregivers and then verify
parent/caregiver to child.
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TCCC Store(s)
This is where attendees canbuy TCCC swag and other
items that are for sale.Volunteers in this area will be
responsible for sellingmerchandise to buyers and
offering directions whenasked.
The TCCC Store is locatewithin our
information booths.
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TCCC Cheerleaders
This team is comprised ofenthusiastic people sentaround to make sure thatattendees are having an
enjoyable time.
Volunteers in this group willbe responsible for helpingto cheer the guests up and
give them a happyexperience.
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Crowd ControlThese areas will be expo wide and
managed where needed. The purposeof this area is to manage lines and
crowds in areas identified.
These areas will change as the conprogresses.
Volunteers in this area will help manage
lines and keep the enthusiasm followingwhile attendees are waiting.
Areas of emphasis will be front gate,registration/check in areas, celebrityautograph lines and photo op lines.
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Weapons/Bag Check
This area will be at the end of theregistration booth.
This is where Security will checkweapons to make sure that theymeet the preset criteria. If a
weapon is found to be outside theguidelines this is where they wouldbe told that it needs to be returned
to their car.
Volunteers in this area will assistwith Allied Security as needed.
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Vendor and Artist Alley
This area is where Vendors andArtists will be setting up their
booths to sell goods/products toattendees.
Volunteers will assist vendorsand artists with information and
any needed issues.
Volunteers will also helpattendees with questions andoffer guidance or direction to
different areas of the con.
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Volunteering Command
This is the area where all volunteerswill start their day.
Operations from here will includechecking in volunteers, passing outshirts and passes.
This area will also serve as thecommand post for all volunteering
activities.
Volunteers here will help othercheck in for the event and will tellvolunteers where they are to be
assigned and find their AIG.
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Celebrity Coordination
This area is responsible for allCelebrity wants and needs.
This area will manage thegreen room, autograph area,
photo op area and other areasthat celebrities might need.
Volunteers will assistcelebrities with their daily
schedule and other needs asassigned.
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As a volunteer, if youre assigned to other areasof the event do not directly approach the
celebrities. If you have questions, refer to youragent in charge and they will communicatethose questions to the handler assigned to the
celebrity who has been trained to work withthe Celebrity and their manager. We want to provide our celebrities a great experience at
Tree City Comic Con.
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Please be aware that some celebrities are undercontract and do not allow unauthorized
photographs to be taken. If you have anyquestions, please refer to your agent in chargeregarding this. If it is discovered that you are
taking unauthorized photos of celebrities thathave specifically made this request, Event
directors can revoke your credentials and ask you to leave the event.
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A/V Operation
This area is responsible for themanagement of all audio and
visual aspects of the Con.
This area will cover all 3buildings and will need to bestaffed with knowledgeable
staff.
Volunteers help set up andoperate A/V services in all areasneeded- including panel rooms
and main floor show.
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Costuming-
This area is responsible for
managing all aspects ofcostumes and the costumecontest.
Volunteers in these areasare needed to help with thecostume contest and needsidentified by those running
the area.
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Panel Rooms -
Panel rooms are wheredifferent celebrities and
guests will presentdifferent panels toattendees.
Volunteers are needed towork A/V, provide crowdcontrol and ensureattendees and guests are
cared for.
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Gaming
This area is the board
games will be housed.Volunteers will assist
attendees where needed
and will help withstarting/ending turns,games and crowd
control.
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Set Up
Set up will commence onWednesday, October 15 th for
expo areas and other asneeded and directed.
Thursday is A/V day and theexpo will open to vendors and
artists for set up.
These volunteers will besetting up for the event.
Wednesday is expo Thursdayis A/V.
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Tear Down
Tear down will commence
on Saturday evening afterthe doors close.
Tear down will continueinto Sunday day.
These volunteers aretearing down everything
Saturday night/Sunday Day.
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When you are assigned to an area, please stay inthat area unless your AIC or Director asks you to
relocate.
Self-reassignment causes an unbalance inworkloads across the areas and is stronglydiscouraged.
Volunteers who feel the need to self- reassign will
be asked to go back to their home area, and ifmoves again will be asked to leave the con.
If you feel there is an issue with your assignment,please see a volunteer director or an AIC.
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Please arrive at least 15minutes early to the Expo
center.
Parking for volunteers willbe in the main parking lot.
Once parked, please headto the volunteer command
post.
The volunteer commandpost will be in the far right
hand side of Western Town,which is located behind the
Expo center.
Here you will check in withone of the coordinators,receive your event pass,
shirt and assignment.
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Please make sure thatyou are always wearingyour shirt and passwhile volunteering.
The last thing you willneed to do before
entering the expo center
is to clock in at the clockin station.
You will need a 4 digit
code to clock in- whichhas been defaulted tothe last 4 digits of your
phone number.
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Once your shift is overyou will need to return tothe volunteer command
post to clock out.
Again, please use your 4digit pin to clock out
Once clocked out, youare free to go and enjoy
the con.
Please make sure toremove your
volunteering pass andshirt. They are yours to
keep as a memento.
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Besides being a part of the first annual Tree CityComic Con, there are a few awesome perks we
are offering our volunteers.In addition to our thanks, all volunteers thatcomplete their assigned shift will receive a
ticket to the con.
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Your username is goingto be the email address
that you have beenreceiving all of your TCCC
information from.
The temporary passwordwill be defaulted toTreecityvolunteer.
After you log in for thefirst time it will ask you to
change your password.Please remember your
password.
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VicTouch is part of the Volgistics software thatwe are using.
This will allow volunteers to clock in and clockout and will allow event organizers to see
who is clocked in and where they should be.
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