Travelling with the — ] OV-chipkaart > · Step 1: Select your OV-chipkaart. Step 2: Top up your...
Transcript of Travelling with the — ] OV-chipkaart > · Step 1: Select your OV-chipkaart. Step 2: Top up your...
Information on the OV-chipkaart
< Travelling with the — ][ OV-chipkaart >
Where can I request further information?
OV-chipkaart customer service:
• ViaInternet:www.ov-chipkaart.nl
Thiswebsiteincludesshortfilms
thatshowhowtheOV-chipkaartis
used,whereyoucantravelusing
theOV-chipkaartandwherethe
strippenkaartisnolongerused.
• Telephone:0900-0980(€ 0.10p.m.)
Public transport companies
• Viathewebsitesandcustomer
servicedesks.
9292 Travel information
• ViaInternet:www.9292ov.nl
• Telephone:0900-9292(€ 0.70p.m.)
Note:
Thecontentofthisfolderhasbeen
compiledwiththeutmostcare.The
informationcontainedinthisfoldermay,
nevertheless,changewithoutfurther
notice.
July 2010
A single card for the public transport in the Netherlands
TheOV-chipkaartwillsoonbetheonlyvalidpublictransportticketfortheentireDutch
publictransportsystem.Forthetram,train,busormetro.Thisfolderprovidesinformation
onhowtousetheOV-chipkaart.
Four stepsFour steps are important when travelling using the OV-chipkaart:
Step 1:SelectyourOV-chipkaart.
Step 2:TopupyourOV-chipkaart.
Step 3: Checkinwhenboarding.
Step 4: Checkoutwhenexiting.
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Step 1: Select your OV-chipkaart
Twotypesofcardsareavailable:apersonalOV-chipkaartandananonymousOV-chipkaart.
ThepersonalOV-chipkaartwillgiveyouthemostbenefits.TheanonymousOV-chipkaart
isagoodchoiceifyoudonottraveloften.Thefeaturesofbothcardtypesareprovided
below.YoudeterminewhichtypeofOV-chipkaartbestsuitsyourneeds.Afewofthepublic
transportcompanieswillstillofferseparatedisposabletickets,forexample,onthebuses
ortrams.Ingeneralthisoptionismoreexpensive.
You might not be aware you already have an
OV-chipkaart. Your NS season ticket (for example,
your off-peak discount pass ‘voordeelurenkaart’)
can also be used as an OV-chipkaart.
The OV-chipkaart logo is included on the smart
card to indicate this. You can top up any smart
card with the OV-chipkaart logo. Of course,
only at locations where the OV-chipkaart
has already been registered in the
company system.
Every NS (Netherlands Railways) season ticket holder already has an OV-chipkaart
OV-chipkaartwithname,dateofbirthand passportpicture Age-baseddiscounts Canbetoppedupautomaticallytoensurethereis alwayssufficientbalanceontheOV-chipkaart Canbetoppedup(anamountineurostobespent onpublictransporttravel) Canbetoppedupatvendingmachinesandthrough theInternet Personalseasonticketcanbeincluded Youcancheckyoure-pursebalanceandjourneys atvendingmachinesoratthepublictransport servicedesks Youcancheckyoure-pursebalanceandjourneys throughtheInternet Canbeblockedincaseoflossortheft TheOV-chipkaartissenttoyourhome(whenappliedforatapublictransportcompanyorvia www.ov-chipkaart.nl) OV-chipkaartavailableatpublictransportcompany servicedesksandpointsofsale.Youreceivethe OV-chipkaartimmediately. Canbeusedbymultipleindividuals(butnotat thesametime)
Validity 5 years 4 - 5 years
Personal OV-chipkaart
Anonymous OV-chipkaart
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Step 2: Topping up your OV-chipkaart
Thee-pursebalanceonanOV-chipkaarthastobetoppedupbeforeitcanbeusedtopay
forpublictransporttravel.You can top up as follows:
• E-pursebalance.Thee-pursebalancecanbeusedtotravelanywhereinThe
NetherlandswheretheOV-chipkaarthasbeenimplemented.
• A‘travelproduct’.Atravelproductcan,forexample,beaseasonticketwhichisvalid
exclusivelyforaspecificroute.
AreyouusingtheOV-chipkaartto
travelbytrainforthefirsttime?
Inordertodosoyoushouldfirst
activatethe‘Reizenopsaldo’on
theOV-chipkaart.Thisisonly
requiredonce.Moreinformationis
providedelsewhereinthisfolder.
TheOV-chipkaartcanbetoppedup
invariousways:
Automatic reloadingYoucanautomaticallytopupthe
balanceonapersonalOV-chipkaart.
Assoonasthebalanceisunder
€ 5,ootheamount(youhaveset)
willbetransferredfromyourbank
accounttoyourpersonal
OV-chipkaart.Thisensuresthe
balanceisneverinsufficientto
travel.Youcanapplyforautomatic
reloadingviawww.ov-chipkaart.nl
orusingaform(availableatthe
publictransportcompanyservice
desksortobedownloadedfrom
www.ov-chipkaart.nl).
Makesureyourautomatictop-upamountisatleastequaltotheNSboardingratetouse
theOV-chipkaarttotravelwiththeNS.Youcanalsoaddasufficientamounttothee-purse
balancemanually(foreveryjourney).
Reloading through the InternetYoucantopupthee-pursebalance,addatravelproductoractivatetheautomatic
reloadingoptionforyourOV-chipkaartviathewebshopatwww.ov-chipkaart.nl.Next,
youpickuptheordereditemsatoneofthepickupdevices.Gotowww.ov-chipkaart.nlto
selectalocationnearyourhome.
Reloading at a vending machineHundredsofvendingmachinesare
distributedthroughoutthecountry.
Thesecanbeusedtotopupthe
e-pursebalanceofyourOV-chipkaart.
Attrainstations,insomebusesand,
forexample,atsomesupermarkets
andtobacconists.Goto
www.ov-chipkaart.nltoselecta
locationnearyourhome.
Reloading at a service deskThee-pursebalanceofyour
OV-chipkaartcanalsobetopped
upatselectedservicedesks.
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Step 4: Check-out
Atyourdestinationyoucheckoutwhenyouexitthetransportmodalityyouhaveused.
Evenwhenyoutransferfromonemodalitytoanotheryouneedtocheckout.Youwillagain
checkinwhenyouusethenexttransportmodality.Followthesameproceduretocheck
outasyoudidtocheckin.Note:IfyouchangefromoneNStraintoanotherNStrainyou
donothavetocheckoutandcheckinagain.
What happens when you check out?Thesmartcardreaderdetermineswhetheryoutravelledusingatravelproductorusingthe
balanceontheOV-chipkaart.Ifyoutravelusing
thee-pursebalanceontheOV-chipkaartthesmart
cardreaderwillshowthecostofyourjourney.The
boardingrateminusyourtravelcostsispaidback
ontoyourOV-chipkaart.Donotforgettocheck
out!Ifyoudonotcheckout,thesystemcannot
reimbursepartoftheboardingrate.
The costs of your journeyTravellingwiththeOV-chipkaartis,onaverage,
notmoreexpensive.Thecostsarecalculated
differently.Youpayforthekilometresyouactually
travelandnotperzone.Theamountthepassenger
paysconsistsofthefollowing*:
• Abasicrate.Ifyoutransfertoanotherpublic
transportmodalitywithin35minutesafter
checkinginyoudonotpaythebasicrateagain.
• Youalsopayanamountperkilometre.The
rateperkilometrediffersperregion.The
regionalauthoritiesdeterminetheratefortheir
ownregions.
• Childrenfromtheageof4throughto11and
seniorcitizenswhoareolderthan65travelat
adiscountrate(asbefore).Thediscountis
onlyappliedwhentravellingusingapersonal
OV-chipkaart.
Step 3: Check in
YoushouldalwayscheckinandoutwhentravellingusingtheOV-chipkaart.Thesystem
registerswhereyouboardandwhereyouexitanddeterminesthecostofthejourney.
Check-inasfollows:
• HoldtheOV-chipkaartinfrontoftheOV-chipkaartlogo(thehandwithacard)onthe
smartcardreader.
• Youwillhearabeepandthegreenindicatorwilllightup.
• Thedisplayshowsatextsuchas:Goedereis(Haveanicejourney!).
• Ifyoucheckinatanaccessgate,thegatewillopen.
Areyoutravellingwithothers?Everypassenger
requirestheirownOV-chipkaart.Ifyouare
travellingwithchildrenandyouarepassingthrough
accessgates,thechildrenwillhavetopassthrough
thegatesonebyone.Awidergatewillalwayshave
beeninstallednearstandardaccessgates.Make
sureyoudonotholdthecardinfrontofthereader
twicebecauseyouwillnotonlybecheckinginbut
alsocheckingout.Ifaninspectorchecksthetickets
andyouarenotcheckedinyouwillbefined!
What happens when you check in?YourOV-chipkaartischeckedwhenyoucheckin.If
yourcardincludesavalidtravelproduct,itisused
forthejourney.Ifnot,youwillpayforthejourney
withthee-pursebalanceontheOV-chipkaart.The
boardingratewillbetemporarilydeductedfrom
theOV-chipkaartbalance.Thejourneycostsare
settledagainstthisboardingratewhenyouexit
thetransportmodalityyouhaveused.Youcannot
travelifthebalanceisanegativeamount.Youneed
totopupthee-pursebalanceoftheOV-chipkaart
beforeyoucantravelusingthecard.
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*TheNStrainratesarecalculateddifferently,basedonrateunits.
Frequently asked questions
Where can I use the OV-chipkaart?
Gotowww.ov-chipkaart.nlorwww.9292ov.nltoreadthecurrentinformationonwhereyou
cantravelusingtheOV-chipkaart.Thesesitesalsoindicateinwhichregionsthe
OV-chipkaartistheonlyvalidpublictransportticket,thatistosay,wheretheprevious
system,thestrippenkaart(i.e.thepreviousbusandtramcard)isnolongervalid.Youcan
alsovisitapublictransportcompanyservicedeskforfurtherinformation.
Where can I check out?
Youcancheckinandoutatthesmartcardreaders.Thesmartcardreadersarelocatedat
thedoorsofabusortram.Gatesareusedinmanytrainstationstolimitaccess.Thesmart
cardreaderislocatedontherightcolumnofthegate.Trainstationswithoutgateshave
separatesmartcardreaders.
How do the gates work?
Thegateshaveabuilt-insensorwhichensuresthatthegatesremainopenaslongas
requiredfortheindividualtopass.Thegatesclosewhenthereisnomoremovementnear
thegate.Thegatesopenautomaticallyincaseofanemergency.
What should I do when I realise I forgot to check out?
Didyouforgettocheckout?Pleasegotothewebsiteofthetransport
companyyouusedforyourjourneyorcontactthecustomerservice
departmentofthatcompany.
How can I see what the journey has cost?
Thejourneycostsandtheremainingbalancearedisplayedonthe
smartcardreaderdisplaywhenyoucheckout.Doyouhaveapersonal
OV-chipkaart?Youcanalsocheckyourcostsandbalanceat
www.ov-chipkaart.nl.Logonwithyourdetails.Thecostsaredisplayed
atMijnOV-chipkaart(MyOV-chipkaart).Youcanalsovisitthe
www.9292ov.nlwebsitetoobtainthisinformation.
Do I have to pay an additional amount in case of an
unexpected deviation?
No,youonlypayforthestandardjourneyincaseofanunexpected
deviation.
What should I do if I realise I lost my OV-chipkaart?
ApersonalOV-chipkaartcanbeblockedwhenlostorstolen.AnanonymousOV-chipkaart
cannotbeblocked.AlwaysreportthelossortheftofyourpersonalOV-chipkaart.
Youcanreportitatwww.ov-chipkaart.nlifyouhaveaMijnOV-chipkaartaccount.
ContactOV-chipkaartcustomerserviceontelephonenumber0900-0980(€ 0.10p.m.).
YourOV-chipkaartwillbeblockedasofthenextday.Youwillalsobeinformedonhow
toapplyforareplacementOV-chipkaart.
I have more than one OV-chipkaart. How do I use them?
DoyouhavemorethanoneOV-chipkaartwithyou?HoldonlytheOV-chipkaartwithwhich
youwouldliketopayforthejourneyinfrontofthereader.
What about my right to privacy?
Yourdataisprocessedwithduecareandattention.Thepublictransportcompanies
observetherequirementsoftheDutchPersonalDataProtectionAct.Visitthepublic
transportcompanywebsitesorwww.ov-chipkaart.nlformoreinformation.
What should I do when the validity of my OV-chipkaart has expired?
SpendthebalanceonyourcardandbuyanewOV-chipkaart
beforetheexpirydate.
How will I be affected should the card be abused in any way?
Fraudisacriminaloffence.Varioussecuritymeasureshavebeen
implementedtopreventfraudwiththeOV-chipkaart.Incaseof
fraud,thesystemisusuallyabletodetectthisquicklyoritis
detectedwhenthetravelmodalityyouareusingisinspected.In
caseofactualmisuseorfraudwhichisnotquicklydetected,the
passengerwillnotbenegativelyaffected.
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What are the measures for visually impaired people?
VisuallyimpairedpeoplecanapplyforaspecialBraillestickerfortheirOV-chipkaartat
customerservice.ThisstickermakestheirOV-chipkaartdistinguishablefromothercards.
ThesmartcardreaderareawhereyoushouldholdtheOV-chipkaarttocheckinandout
hasbeenraisedtoensureitcanberecognisedbytouch.Refertoyourpublictransport
companyformoreinformationonthepublictransportcompanioncards.
Can I travel immediately using the student OV-chipkaart?
No.Youhavetoretrieveyourstudenttravelrightsatoneofthepick-updevices.Referto
www.ov-chipkaart.nlforacurrentoverviewofthelocations.Goto
studentenov-chipkaart.nlformoreinformation.
How can I change my student travel rights?
Youcanchangeyourstudenttravelrightsatwww.ocwduo.nl.
How do I travel with NS trains using my OV-chipkaart balance?
DoyoutravelusingananonymousOV-chipkaart?Pleasevisitaticket
vendingmachineoranNSservicedesktorequesttheactivationoftravel
usingtheOV-chipkaartbalance‘reizenopsaldo’.Indicatewhetheryou
wouldliketotravelfirstorsecondclass.Doyouhaveapersonal
OV-chipkaart?Requesttheactivationatwww.ns.nlorbytelephoneat
0900-2021163(€ 0.10p.m.).PleasegototheNSticketvendingmachine
toactivate‘reizenopsaldo’onyourOV-chipkaart.
Until when can I use the previous system, i.e. the strippenkaart?
Thestrippenkaartwillbeputoutofserviceduringthenextfewyears.
Gotowww.ov-chipkaart.nlforinformationontheregionswherethe
strippenkaartisnolongeravalidpublictransportticket.Donotbuy
morethanonestrippenkaartatatime.Thispreventshavinganunused
strippenkaartafterthesehavebecomeobsolete.
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