TRAVEL PLAN MONITORING REPORT

LONDON GATEWAY PORT

November 2018

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

1

Contents Page

1. Introduction

1.1 Overview 2

1.2 The Development 2

1.3 Planning Context 3

1.4 Reporting Requirements 3

2. Staff Movements

2.1 Scope 4

2.2 Methodology and Data Gathering 4

2.3 Results 5

3. Conclusions 11

APPENDICES

Appendix A – Staff Travel Questionnaire e-mail notification

Appendix B – Conclusions and Recommendations Spreadsheet

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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1. Introduction

1.1 Overview

This Travel Plan Monitoring Report presents the results of monitoring of staff

travel patterns at the DP World London Gateway Port (the Port) for the 12 month

period ending September 2018 (Reporting Period 5). The report considers travel

related to the movements of staff directly employed in the operational use of the

Port and the overall administration of the Port and associated Logistics Park (the

Park) development.

Berths 1, 2 and 3 of the Port were operational throughout the reporting period. As

of September 2018 a total of 494 staff were directly employed by the DP World

London Gateway (DPWLG) group companies (i.e. Port operations and Port and

Park development administrative teams).

The movements of staff associated with the construction of the Port is beyond the

scope of the Travel Plan monitoring regime.

1.2 The Development

The Port, is located at the former Shellhaven oil refinery site to the northern banks

of the Thames Estuary in Stanford-le-Hope, Essex. Once fully developed the Port

shall provide six shipping berths providing additional deep sea shipping and

container handling facilities with an annual throughput of 3.5 million TEU (twenty

foot equivalent containers). In total it is anticipated that the Port shall give rise to

the creation of approximately 1,900 direct jobs.

The development of the Port, alongside the Park, shall offer significant efficiency

savings, resulting from the ability to ship, store and process goods at a site within

very close proximity to the significant consumer markets of the London and South

East area. This ‘portcentric’ approach, along with significant opportunity for the

transportation of goods via rail and transhipment, will result in an estimated annual

reduction of 65 million HGV miles off the UK’s road network equating to

approximately 2000 HGV’s per day.

Construction of the Port commenced in 2008 with the first three berths becoming

operational in November 2013, May 2014 and April 2017 respectively.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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1.3 Planning Context

The Port is subject of a Harbour Empowerment Order (HEO), which was made on

the 2nd May 2008 and came into force on the 16th May 2008. It is also subject to an

agreement pursuant to Section 106 of the Town and Country Planning Act 1990

securing compliance with the London Gateway Harbour Empowerment Order

Travel Plan dated May 2003 (Ref: APP/0/103). Requirements for monitoring of

operational staff travel patterns are set out therein.

1.4 Reporting Requirements

The above mentioned Travel Plan sets out provisions for the formation and

operation of a Travel Plan Committee (TPC) comprising the following member

parties:

London Gateway Port Limited (the Harbour Authority)

London Gateway Park Development Limited

The Local Highways Authority (Thurrock Council)

Essex County Council

Highways England (formerly the Highways Agency)

A constitution for the establishment and operation of the TPC was initially agreed

during early 2008, since which the TPC has been meeting on a 3 to 6 monthly

basis. Revisions to the constitution were agreed during late 2013, as part of the

development of a Travel Plan relating to the Park. This established agreement

regarding the standardised timing of monitoring information and committee

meetings to facilitate a more efficient decision-making process.

The Travel Plans establish obligations for the Port and Park developments to

provide funding to the TPC as these developments are rolled out. Such funds are to

be utilised by the TPC to promote increased use of sustainable modes of transport

for staff and freight movements associated with the Port and Park. Protocols for the

holding and allocation of such funds are set out in the revised TPC constitution.

This monitoring report, and subsequent reports, shall inform decision making

regarding the allocation of such funds. It is the intension that this report informs

discussions at the next TPC meeting, which is proposed to be held during January

2019.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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2. Staff Movements

2.1 Scope

As discussed in Section 1.1, this report considers the travel behaviour of staff

associated with the operation of the Port and the administration of both the Port and

the Park. The latter includes, members of the Engineering team overseeing

construction activities, in addition to members of the Human Capital, Health and

Safety, Environmental, Facilities Management and Port and Park Commercial

teams.

At the time of publication of this report 494 staff are directly employed by the

DPWLG group companies on site. Approximately 50 of these are based at the No.1

London Gateway building (west of the Park site) with the balance based at the Port

Terminal and Amenities Buildings (to the east of the Port site).

2.2 Methodology for Data Gathering

Information relating to staff travel patterns and choices was gathered using a ‘Staff

Travel Questionnaire’ (STQ) comprising 31 questions. The STQ also provided staff

with opportunity to provide additional comments and feedback.

The STQ was launched on the 17th September 2018 for a period of 25 days, closing

at 4pm on the 12th October 2018. The questionnaire was accessed via the London

Gateway Port Travel Plan website http://porttravelplan.londongateway.com/.

The Port Travel Plan Coordination team (TPCo) advertised the STQ via regular e-

mails and posters placed on notice boards and at key locations around the site

buildings. The STQ was also advertised via a screen saver that appeared on all PC’s

utilised by DPWLG staff.

To further encourage a high rate of return, all staff that completed and returned a

STQ were entered into a free prize draw to win one of the following three prizes:

Virgin Experience Days ‘Emerald Collection’ (value £500) – go to

https://www.virginexperiencedays.co.uk/the-emerald-collection for more

information

Virgin Experience Days ‘Drivers Collection’ (value £199) – go to

https://www.virginexperiencedays.co.uk/drivers-collection for more information

£50 Lakeside gift card

Details of this offer are set out on the e-mail notification, a copy of which is

provided at Appendix A.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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Following the close of the survey period the information received via completed

STQ’s was analysed to obtain the results presented in Section 2.3 below.

2.3 Results

In total 209 of the 494 directly employed site staff completed and returned a STQ

representing a rate of return of 42.3% (2017: 38.7%). The raw data results are

presented as follows. Where relevant the results from the previous reporting period

(‘Reporting Period (RP) 4’ comprising the period to September 2017) are provided

to allow changes in travel patterns to be identified.

Distance of Journey to Work

The proportions of staff that live within the stated distance ranges from the Port are

indicated by Chart 2.1. Exact figures are provided within Table 2.1

Chart 2.1

Proportion of Staff Living within Stated Distances

0 -1 Miles 1 - 2 Miles 2 - 5 Miles 5 - 10 Miles +10 Miles

Table 2.1 - Proportion of staff living within stated distances

Percentage

Distance Reporting Period 5 (RP5) Reporting Period 4 (RP4)

0 – 1 miles 2% 1%

1 – 2 miles 6% 3%

2 – 5 miles 24% 23%

5 – 10 miles 22% 26%

Over 10 miles 46% 47%

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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Mode of Travel

In total, of the staff that completed the travel survey, 25% (RP4: 31%) indicated

that they engage in car sharing for some journeys to work. This percentage however

does not represent the overall level of car sharing, given that many staff only

engage in car sharing for some journeys, utilising other modes for the remainder of

their travel. Instead the overall level of take up of each mode, taking account of

proportional use, is indicated by Chart 2.2 and Table 2.2.

Chart 2.2 – Take up of each mode of transport for journeys to work

Walk

Cycle

Bus/Train

Car/Motorbike

Car Share

Combination

Table 2.2 - Take up of each mode of transport for journeys to work

Percentage

Mode RP5 RP4

Walk 1.3% 1.5%

Cycle 4.9% 3.6%

Bus/Train 0.5% 0.0%

Car Share 12.0% 9.7%

Combination of Modes 3.7% 3.6%

Total 22.4% 18.4%

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

7

Car Share/Car Share Database

At the time of writing this report 41.9% (RP4: 39%) of all staff are registered with

the London Gateway Port Car Share Database (londongateway.liftshare.com).

79.7% of these indicated that they have identified their journey to the database.

The staff that completed the survey indicated that they identified their car share

partner(s) by the methods set out in Table 2.3:

Table 2.3 – Method of identifying Car Share ‘Budi’

Method Percentage

Via the Car Share Database 4.9%

In the workplace 78.7%

Relative or know them socially 16.4%

Those staff who are car sharing indicated that they were influenced to do so by the

factors set out in Table 2.4:

Table 2.4 – Factors which influenced staff to Car Share

Factor Percentage

Reduced travel costs 38.7%

Use of dedicated Car Share bays 23.6%

Guaranteed Ride Home 20.1%

Social benefits 17.6%

Records indicate that 34 ‘Budi’ teams are formally registered comprising 72 staff.

This equates to 14.6% of the overall staff base. The data presented in Table 2.2

indicates that car sharing is utilised for just under 12% (RP4: 9.7%) of journeys to

work.

When asked for suggestions as to how the Car Share system may be improved

responses included the following:

Inproved enforcement of dedicated Car Share parking bays

Improved advertising

Aligned working hours

Financial incentives

Parking closer to the Terminal building

Monthly reminders

Public Transport

A private bus service connecting London Gateway with Stanford-le-Hope rail

station and the local area (known as the London Gateway Link) was implemented

in June 2018. Currently patronage is very low, as indicated by Table 2.2.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

8

91.9% of staff who completed the survey indicated that they were aware of the

London Gateway Link, whilst 58.9% indicated that they were aware of how to

obtain further information.

When asked how likely they were to utilise public transport services for their

journey to/from work staff responded as set out in Table 2.5:

Table 2.5 – Likelihood of utilising public transport services

Likelihood Percentage

Very unlikely 1.9%

Likely 5.2%

Neither likely or unlikely 9.0%

Unlikely 24.3%

Very unlikely 59.5%

Further to the above, when asked what factors may encourage use of public

transport. Responses were as set out in Table 2.6:

Table 2.6 – Factors which may encourage use of public transport

Factor Percentage

Ability to take bike on bus/train 3.6%

A shared use (Boris) bike facility 5.4%

Cheaper fares 12.5%

More frequent services 15.6%

Nothing 62.9%

Only 27.8% of staff who completed the survey indicated that they were aware of

the season ticket loads offered to Port staff by C2C for rail travel.

Walking and Cycling

The survey results indicate that walking and cycling journeys represent 1.3% (RP4:

1.5%) and 4.9% (RP4: 3.6%) of all journeys respectively. Given the relative

remoteness of the Port site from residential areas, the low proportion of walking

journeys is expected and as such the survey did not investigate the reasons for this

further.

The STQ highlighted a number of factors which might act as an incentive to staff to

cycle to work and asked staff to indicate which would positively influence their

decision. The results are indicated in Table 2.7.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

9

Table 2.7 – Measures which positively influence decision to cycle to work

Measure Proportion of responders

Implementation of a bike hire scheme 6.2%

Free cycle training 1.4%

Free cycle servicing 10.1%

Improved origin to destination of road

cycle facilities

16.8%

In addition, staff were asked for suggestions as to how cycling amenity to/from the

Port could be improved. 44 responses were received citing measures including:

More direct cycle link to Pitsea/Canvey Island

More off road cycle facilities on public roads (including A13)

Free bike rental scheme

Coastal Path route

Better lighting and off road facilities on link between Park roundabout and Port

staff car park

Open Gates 2 and 3 onto The Manorway for cyclists to use

Personal Journey Planning Service

In association with Liftshare, the Port has established a Personal Journey Planning

service (MyPTP). This is available to all staff upon request and provides a

spreadsheet comparison of the various available modes of transport based on a

number of factors including journey time and cost. It also provides route

information and, in terms of public transport, details of available services.

However, My PTP does not recognise the London Gateway Link bus service

(which is private for LG staff). This results in incorrect advice and is therefore a

significant limitation of the My PTP service.

Information regarding the MyPTP service has been provided to the Human Capital

department for inclusion within staff inductions. The scheme is also advertised via

the Port Travel Plan website (see details below). However, the TPCo only received

one request for a Personal Journey Plan during the RP5 period.

Travel Plan and Travel Plan Coordination Service

To raise awareness of Travel Planning measures and the TPCo the Port Travel Plan

website http://porttravelplan.londongateway.com/ was launched in August 2016.

The travel survey indicated that 63% (RP4: 61%) of staff are aware of the website

and how to access it.

Staff were also asked to rate the usefulness of the website. 106 staff provided a

rating with results as indicated in Table 2.8:

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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Table 2.8 – Usefulness of Port Travel Plan website

Rating Percentage of Responses

Excellent 8.5%

Good 65.1%

Average 23.6%

Poor 2.8%

The staff travel survey has indicated that awareness of the coordination service has

again decreased to 56.5% (60.6%: RP4).

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

11

3. Conclusions

The total use of sustainable modes has increased in RP5 TO 22.4%. This represents a

relatively good overall performance against targets (25% use of sustainable modes for

50% operational development) given the Port was only operating around 30% capacity.

Car share continues to be the most popular form of sustainable travel accounting for

12% of the total. However, the survey results suggest that the London Gateway Liftshare

database is providing very limited benefit in identifying potential car share ‘Budi’s’,

accounting for under 5% of existing ‘Budi’ teams. This is despite 80% of staff registered

having specified their journey as part of their Liftshare profile. The Ports five year

contract with Liftshare expires in April 2019. Unless the issues and limitations of the

Liftshare system can be understood and addressed the funding of the scheme may be

better utilised in other ways (see staff feedback on how Car Share to the Port can be

improved and further encouraged in Section 2.3)

Cycling is also growing in popularity, likely due to the amended access routes via the

site access road and Park infrastructure corridors (which benefit from off road facilities

and good lighting). The sustainable travel awareness event in June 2018, which had a

heavy focus on cycling, may have also contributed to this increase. There appears to be

merit in exploring further ways in which cycling can be facilitated and encouraged,

particularly the potential use of the Gate 2 and 3 accessway to the Park site from The

Manorway.

Despite the introduction of the ‘London Gateway Link’ use of public transport by Port

staff remains minimal. However, 7% of staff indicated within the survey that they would

be likely or very likely to use the service suggesting there is latent demand. Staff

feedback has identified measures which may assist to increase use of public transport. In

particular survey results suggest that, notwithstanding extensive promotion, there

remains a significant lack of awareness of the London Gateway Link bus service and the

associated benefits. It also appears that the cost of connecting rail travel causes a strong

disincentive to the use of public transport. Re-visiting the availability of staff discounts

on the rail ‘Flexi-ticket’ with C2C is something the Travel Plan Committee are

recommended to consider.

Some lack of awareness is also apparent with the TPCo service and Travel Plan website.

Only 63% of staff who completed the survey indicated they were aware of the website,

which is somewhat ironic given that the survey was online and only accessible via the

website. It is evident therefore that simply providing the web link is insufficient to raise

awareness. Discussions have taken place with the Port senior management and

communications team regarding improved awareness, and further discussion of specific

measures is to be progressed following the publication of this report.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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Based on the results of the staff travel survey, recommendations with respect to the

various modes of sustainable transport are provided within the Table provided at

Appendix B.

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/011118

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APPENDIX A

London Gateway Port

Travel Plan Monitoring Report

Ref: TH/DPW/TP/211017

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APPENDIX B

Initiative Year 1 Target Tear 6 Target Reporting Period Actual Conclusions/Issues Identified Recommendations

Car Share 1.2 persons/car 1.25 persons/car 12.00%

The London Gateway Liftshare scheme is not

providing suitable results in terms of identifying

potential car share 'Budi's'.

Staff have identified a number of measures as to

how car sharing can be further facilitated and

encouraged. These include improved enforcement

of dedicated parkin bays, improved advertising,

and better aligned working hours for Budi's

Travel Plan Committee to write to Liftshare asking

them to consider why the scheme is not proving

successful in identifying potential car share Budi's

and suggest remedial measures

Should Liftshare be unable to identify suitable

remedial measures, contract to not be renewed in

April 2019 and alternate initiatives to be explored

The benefits of aligning shift patterns of car share

Budi's, where feasible, to be reitterated to shift

managers

Car share promotion to be incorporated into wider

awareness initiatives being pursued in association

with the Port Communication team

Public Transport

Survey results suggest there is significant latent

demand for the London Gateway Link bus service

that is not being realised. Lack of awareness and

cost of linking rail services appear to be two

prominent factors which inhibit use

Progress discussions with Port Communications

team regarding additional promotion and

awareness.

Travel Plan Committee to re-visit discussions with

C2C regarding 'Flexi-Season Ticket' discounts and

the ability to take bikes on the train during peak

periods

SLH rail station improvement scheme being

progressed but further measures need to be

developed to address the impacts of the level

crossing on bus accessibility to the rail station

Walking and Cycling

Improving but staff have provided feedback on

measures which may facilitate and encourage

greater takeup

Travel Plan Coordinator and Committee to

consider additional free cycle servicing events

Travel Plan Coordinator to discuss with Park

management and Local Planning Authority the

possibility of making Park Gates 2 and 3 accessible

to cyclists

Travel Plan

Coordination N/A N/A

56.5% aware of service

Awareness of Travel Plan Coordination service and

website is falling

Progress discussions with Port Communications

team regarding additional promotion and

awareness campaign

5% non car 7.5% non car 6.7% non car