travel choices handbook

In the next 10 years, an extra one million people will call Sydney home. To cope with this extraordinary growth, Sydney’s transport network is undergoing major changes.

The projects include:

• LightrailfromCircularQuaytoKingsfordandRandwick

• AnewbusnetworkwithpriorityCBDroutes

• MajorupgradestokeyCBDtrainstations

• TheWynyardWalkpedestrianlinktoBarangaroo

• Trafficflowimprovements

• TheBarangarooFerryHub

• TheconstructionofSydneyMetroandanewharbourtunnel

• Anetworkofconnectedcycleways.

A comprehensive range of transport infrastructure projects are underway across greater Sydney with a key focus on the CBD.

There will be significant disruptions during the construction process, but the benefits will be considerable.

This guide focuses on the ways we can all work together to keep your business and Sydney moving.

BUILDING SYDNEY'S TRANSPORT FUTURE

CONSTRUCTION ZONE SCHEDULE

STARTS ENDS

Circular Quay, east of George St

9 Jan 2017

9 Oct 2017

George St, from Alfred to Grosvenor St

16 Feb 2016

27 Nov 2016

George St, between Bridge St and Margaret St

12 Apr 2016

21 Dec 2016

George St, between Hunter St and King St

1 Apr 2016

14 Apr 2017

George St, between King St and Market St

23 Oct 2015

12 Aug 2016

George St, between Market St and Park St

3 Dec 2015

16 Oct 2016

George St, between Park St and Bathurst St

1 Feb 2016

31 Oct 2016

George St, between Bathurst St and Liverpool St

10 Jun 2016

22 Feb 2017

George St, between Liverpool St and Goulburn St

18 Aug 2016

21 Feb 2017

George St, between Goulburn St and Hay St

17 Oct 2016

14 Jul 2017

George St, between Hay St and Rawson Pl

13 Jan 2017

11 Aug 2017

Rawson Pl, between George St and Pitt St

29 Mar 2017

21 Sep 2017

Eddy Ave, between Pitt St and Elizabeth St

1 May 2017

4 Nov 2017

Chalmers St, between Eddy Ave and Devonshire St

7 Sep 2017

30 Apr 2018

www.mysydney.nsw.gov.au/light-rail

Driving around Sydney

Driving around Sydney CBD during construction will be different. The roads you usually use are likely to be busier and your journeys may take longer than usual – driving may not be the best option.

Areas of George Street will be closed to traffic with a pedestrian zone between Bathurst and Hunter streets.

Walking

Getting off the bus a stop earlier and walking to your destination might help you beat congestion. With an increase in work zones, additional way finding and directional signage will be available.

Public Transport

To ease congestion during major construction we have redesigned the CBD bus network. The commencement of the CBD and South East Light Rail construction in George Street will mean bus services operate predominantly on new priority routes including Elizabeth Street, Castlereagh Street, Park Street, Druitt Street, Clarence Street and York Street.

The number of commuters using public transport is likely to increase as those people who normally drive seek a faster, or more reliable, alternative. Some train stations and services will become busier and some bus routes will change. Plan ahead, make sure you are aware of any changes in the area you are travelling to, before you travel.

For more information about the changes to the transport network visit mysydney.nsw.gov.au/cbd-projects

It is really important you plan ahead. Know before you go. Download real time transport apps here: mysydney.nsw.gov.au/apps

Deliveries and Services

In the future there will be changes to kerbside access and loading zones. You may need to consider changes to your delivery schedule such as re-timing when traffic is not so heavy. You may want to discuss these changes with your service and delivery providers.

PROVIDING improved ACCESS TO THE CBD

The road and public transport networks will be busier than normal. Think about what impacts this will have on you and your business. It is important to plan ahead and ask staff and suppliers to test their new plan. Use the four Rs; Reduce, Remode, Reroute and Retime to think about how you can adapt your travel.

Journey for you and your staff

CONSIDER:

• Communicatingtheimpactontraveltostaffsotheyareawareofthechanges.

• Supportingstaffintravellingtoworkatdifferenttimes(earlier/later)orenablestafftoworkfromhomeorusetele-conferencefacilities

• Helpingstaffplanalternativetravelroutesorbydifferentmodesincludingpublictransport,cyclingandwalking.

• Providingon-sitefacilitiessuchasshowersandlockers,aswellassupportingmeasureslikewalkingmaps.Plus,takingadvantageofjourneyplannersandencouragingstafftotryalternativewaysoftravellingtoand

fromwork.

Travel for your customers and visitors

CONSIDER:

• Makingcustomersawareofthetransportchallengestheymayface,andencouragingcustomerstoplanahead.Thiscouldbeassimpleasaposterinthewindowormessagesthroughmailinglists.

• Alteringappointmentstoavoidbusytimesandofferalternativestoface-to-facevisits(suchasonlineortelephonemeetings).

• Encouragingcustomerstotravelbypublictransport,oronfoot,andavoiddrivingwherepossible.Provideadviceabouthowtotraveltoyouroutletbypublictransport,bikeoronfoottoavoiddrivingwherepossible.

• Providingadviceonavailableoptionsinsufficienttimesothatthoseaffectedcanprepare.

• Informingcustomerswhenthetransportnetworkislikelytobelesscongested,bysharingtheinformationavailableonTransportforNSWappsandwebsites.

rethink your travel

Deliveries/collections and suppliers

CONSIDER:

• Receivingandcollectinggoodswhentheroadnetworkislesscongested.Thiscouldbeearlymorning,lunchtime,oroutsideofpeakperiods.

• Talkingtoyoursuppliersabouthowtheareaaroundyourbusinessislikelytobeaffectedandthechangesyou(andthey)areplanning.

• Ifsuitable,usedeliverymodessuchasbicyclecouriers.Usingsuchmethodsmaytakeadvantageofthenewnetworkasitchanges.

• Whereappropriate,receiveandmakefewerdeliveriesbybulkbuyingandstockpiling,andsharingdeliverydropswithotherbusinesses.

• Preparingaplantomanagevehiclemovementstoandfromindividuallocations.Youcouldkeepadiaryofalldeliveries,servicecalls,andcollectionsatyourcompany(oneweekshouldbesufficient).Thiswillhelpyoutogetanideaofthetypicaldeliveriestoyourbusinessonaweeklybasisandhelpyouto

planandmanageyourdeliverystrategy.

Business travel

CONSIDER:

• Usingalternativemethodsofmeeting,suchasconferencecalls,orweb/videoconferencingandeducatingstaffonhowtousethesefacilities.

• Providingstaffwithwalkingmapstohelpthemseehowlongitwilltakethemtowalkbetweenpointsinthecity.

• Providingtravelinformationtoyourclientstravellinglongdistancesandadvisingonhowbesttheycangettoyou.

• Meetingatlessbusytimesandplaces.

• Holdingmeetingsatalocationwhichinvolvesleasttravel.

• Takingpublictransporttomeetingsandavoid

drivingwherepossible.

The TravelChoices team can help you with advice and support in relation to each of these. Go to mysydney.nsw.gov.au/travelchoices to find out more.

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Keeping your business moving: How we can help you

Transport for New South Wales has set up a free, dedicated business resource to help you called TravelChoices.

Our sole aim at TravelChoices is to ensure that businesses are given the help they need to manage the impacts of four years of major construction in the CBD.

Our team of advisors will be presenting free workshops where you can come and get answers to your queries and practical advice and support. They will help you fill in an action plan that will set out the key considerations for your business and give you the link to the team who will keep you updated during the works. Register for a workshop at mysydney.nsw.gov.au/travelchoices

Useful planning tools are available to keep your business, your staff and your operations moving during the construction period. To be prepared for the works, you can send the TravelChoices team a contact from your business who we can work with. Email: travelchoices@transport.nsw.gov.au orcall1800632500.

A series of maps have been produced to provide more information on the construction timetable, to advise you of how, when and where you will be affected. They pinpoint what changes are going to be made and when, as well as the likely impacts. They can be found on mysydney.nsw.gov.au/travelchoices

The construction program map on page 2 provides details on construction projects in the CBD and an indication of the different timings of the works.

OUR TRAVEL CHOICES TEAM CAN HELP you

More information on our support services

To find out more about the changes taking place in Sydney, go to mysydney.nsw.gov.au

In person: visit the Transport for NSW Community Information Centre at 388GeorgeStreet.

General enquiries: call 1800684490 or email projects@transport.nsw.gov.au

Construction response phone lines: check construction hoardings for the relevant number to call for specific sites.

Road closures and alternative route information visit livetraffic.com, or call the Traffic Information Line on 132701.

For public transport information, including bus route changes visit transportnsw.info, or call 131500.

How to plan your journey

When making any journey into or within the CBD, TfNSW’s journey planner will be the best source of up-to-date information and the best tool for planning any journey.

Go to transportnsw.info to access:

• realtimeappsfortravelplanningandtopre-planyourjourneyandavoidcongestion.

• detailsonpublictransportoptionsandhowtoplanyourcyclingorwalkingtrip.

Register for regular email news updates and further service and delivery-specific advice, at mysydney.nsw.gov.au/cbd-projects

For more information and advice go to mysydney.nsw.gov.au/travelchoices

Register for regular email news, updates and further service and delivery-specific advice, at mysydney.nsw.gov.au/cbd-projects

keeping your

business moving