Travel Agent Professional May 2016

Travel AgentProfessional

May 2016

Issue 43

Listen More & Sell MoreBy Cindy Bertram

Vicki Freed, RCI

http://issuu.com/action/page?page=13



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Travel Agent Professional TA

P2016

Ad Index

64 Listen More & Sell MoreBy Cindy Bertram

Cindy's Inside Cruise & Travel Track, LLC

68 My Bucket List Is Getting ShorterBy Les-Lee Roland

Owner of The Package Deal

14 The Play’s The ThingBy Paull Tickner

ShowcaseAuto Europe ..........................................21

Travel Planners International .........................19

World Travel Holdings.............................14-15

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Auto Europe .................................IFC

Britain Greatdays.............................3

HostTravelAgency.com .................20

RCI ...............................................BC

TRAVELSAVERS.............................23

Cover Photo: RCI, China, and Rollright Stones

May 2016Issue 43

Travel Agent Professional has its roots in Home Based Trade, the firstmagazine of its kind, started by Joel Abels in 2004. Joel and Lenore Abelsran Travel Trade for nearly half a century – it was started by her grandfa-ther, John S. Lewis, and her father, Sidney Lewis, in 1929, and they tookthe publication over after her grandfather’s passing.

Under Joel’s direction, the company grew to be one of the travel agentindustry’s leading publications, reaching more than 45,000 agentsthroughout North America. It spawned a famous series of trade showsand three monthly magazines – Cruise Trade, Tour Trade and HomeBased Trade.

The Abels also garnered enormous respect – Joel received the NealAward, called “the Pulitzer Prize of the business press,” for his hard-hit-ting editorials.

On a personal note, after working with Joel for over a decade and stay-ing with him until the end, I grew to truly care for and respect the man.He was like a second father to me. Joel was old school, he stood by hisword and believed in his work. There will never be another.

While nobody can replace this industry legend, we’re hoping thatthis new publication, which reunites the original Home Based Tradeeditorial board, will be able to carry on his passion for travel andthose who sell it.

Ann M. Hoek

Travel Agent ProfessionalStaten Island, NY 10312

E-mail:[email protected]

Phone: 718.360.3153

Ann M. HoekPublisher/Creative Design

[email protected]

Bonnie WallingEditor

[email protected]

Alan CohenVice President Marketing

[email protected]

Meet Our Editorial Board

Paull Tickner,Creator of Special Interest Britain

[email protected]

Cindy Bertram,Cindy’s Inside Cruise & Travel Track, LLC

[email protected]

Mitchell J. SchlesingerPresident, MJS Consultants

[email protected]

Les-Lee RolandOwner of The Package Deal

Sue Sh apiro, PresidentShapiro Travel [email protected]

www.shapirotravelresources.com

Rusty Pickett, ECCShellback Cruises

www.shellbackcruises.com

Sherry Laskin, ACCTravel Writer/NACTA Webinar Moderator

www.cruisemaven.com

Joel M. Abels Legend In the Travel Industry

April 1927 to January 2007

May 2016

The opinions expressed in these columns are solely those of the authors anddo not necessarily reflect the views of Travel Agent Professional.

This online magazine is dedicated tothe memory of Joel Abels, Travel

Trade's editor and publisher. Joel andhis life's work may be gone, but with

your help it can live on.

Travel AgentProfessional

Travel Agent Professional

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May 2016

I used to always cringe when people

would say, “Oh, so you’re in sales?” The

first image that came to my mind was

the used cars salesperson stereotype —

the person who used every low end

sales tactic in the world to get those cars

sold. And I’d tell myself, “I’m not in sales.

I build relationships and then the sales

will evolve.” The thing I’ve also learned

however? In the travel industry we cre-

ate amazing experiences for our clients,

but the best way to do that i s to

become a better listener.

By Cindy Bertram

Cindy's Inside Cruise & Travel Track, LLC

Listen, Keep Listening & Don’t Stop Listening A savvy business colleague of mine, Jason, has built a very

successful career in sales and loves what he does. Jason is

quite open when he says, “We are all in sales. Every day we

try and sell our ideas, our beliefs and dreams.” He explains

that he really began to learn the importance of listening in

the sales process while working in a garden center. It was

the very first part-time job he had and admits, “Yes I was a

quiet, 14 year old lad.” The gentleman who hired him

taught him a great deal. By the time Jason was 16, he was

handling the day to day running of the garden center work-

ing there on weekends.

Looking back, Jason mentions the key thing he learned in

the sales process was the need to listen. Jason explains, “So

many sales people talk their way out of a sale, missing the

key hooks and signals because they don’t stop talking and

listen.” The key elements in sales he’s successfully learned

involve these things:

•Listen to your customer.

•Listen, keep listening and don’t stop listening.

•Think before you speak.

•Customers don’t buy products from you just because

you have them or want to sell them.

•They generally buy something because it solves a

problem or fulfills a need.

•It’s up to you, as the sales person, to find out what

the need or problem is first.

•Ask questions and then listen to their answers. Also,

let them tell you fully, before you act or speak.

•You don’t want to be like so many of the sales people

who jump in half way, before the customer or client

shares the most vital information.

Listen More &Sell More

5


The next steps? Jason notes that once you have the information, or at least think you understand, pay your

customer/client the compliment of “playing it back to them” — confirming what they need or want to solve.

This does several things.

First, it confirms you got the right understanding. Second, by explaining it back to your customer/client, it

helps you understand it better yourself. Finally, it endears the customer tighter to you — they feel like you

are more “on the same page and wavelength” with them.

Jason then explains, “You are now an ally of them, working on their side to help them get what they want.

You’re not some shiny shoed Rodeo cowboy who rode into town, so to speak, trying to sell them snake oil

that they don’t need or never wanted!”

He further notes, “As sales professionals, we don’t have that magic bag of solutions to cure all the ills and fix

all the problems. But we do have great minds that can think fast and adapt to solve the needs of our cus-

tomers, our clients. The real sales skill, then, is taking what we have at our disposal and working with the cus-

tomer to lead them with integrity and honesty, to see that you have the solution to their needs. It might cost

them more, or be a solution that is totally at odds of how they solve the problem. Or you might have to

change their mind on the problem all together.”

When it comes to the travel and cruise industry, Jason explains, “A client might come in and mention they

want to go on a mountain trekking holiday to ease their stress, get some fresh air, and see new things. You

see their problems but then sell them a cruise instead because that’s really the solution to their ‘problem.’

They will thank you for listening to them, working with them, and finding a solution for them that is better

than what they ever could have imagined!”

As Jason notes, “But isn’t that why they came to a travel professional and just didn’t book direct off the

Internet?”

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May 2016

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Being the Good Listener

Jason’s right on target. Thinking back to some of

past successes, one comes to mind. Some clients

of mine reached out to me to book their anniver-

sary cruise celebration — 50 years of a very happy

marriage. But this wasn’t just for them — they

were going to take their entire family along, includ-

ing the grandkids. They had sailed on one cruise

line before, but after talking and listening, I knew

that particular cruise line wasn’t going to have the

flexibility they needed because this was a multi-

generational cruise. The cruise line I finally suggest-

ed had exactly what they needed, along with that

flexibility. And it turned out to be exactly what

they wanted, creating memories of a lifetime.

Vicki Freed Be the Guider Who Helps the Consumer Make the Best Decision

Vicki Freed, Senior Vice President, Sales and Trade Support & Service for Royal

Caribbean International

provides some insights as far as sales and working with clients.

She mentions, “I have never viewed the role as a travel professional as a ‘sales

person’ — rather, I like to think of them as a ‘guider who helps the consumer make a good buying decision.’ What

consumer wouldn’t want someone to guide them on making the best purchase decision?”

When it comes to questions, Vicki shares more. “Always ask good qualifying questions that are open ended.

Then close your mouth and allow the prospect to answer. Using their answer, you will know what to ‘ask’

next. If the travel professional advisor and consultant has asked the right questions, they will know. Using a

8

May 2016

current promotion as an urgency to close the sale often helps. You can always ask — Is there anything I have

missed to help you secure the reservation? And then listen.”

As far as a possible “formula for success” Vicki explains, “No ‘formula’ is needed. When a travel advisor is lis-

tening and asking good questions, it becomes more of a conversation. Think of it as a MD visit. There really isn’t

a formula on percent of time the MD talks or listens. But more time is spent listening so that you can again,

help the prospect plan the perfect vacation.”

When I asked Vicki about best ways to keep in touch with clients, from building up excitement for an upcoming

trip as well as follow-ups? Vicki mentions, “This is the best question. Because clients often times buy their next

cruise from another travel agent, we must always find ways to call, and stay in touch with clients. Clients leave

travel agents not because of bad service, but rather they felt ‘indifference’ and didn’t feel particularly loyal. A

travel professional has rich content (birthdays, anniversaries, etc.) and should find a way to reach out to their

clients. Email is a tool and does not build a relationship — connecting through the phone, cards and other

methods build the trust and long term relationship.”

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Ways we bring happiness intothe present — suggestions from Wil MarreWill Marre, a renowned book author, and speaker who

was co-founder and former president of the Covey

Leadership Group, shares his weekly tips through his

blogs, “Wednesdays with Will,” and continues to do

training through Thought Rocket. His recent blog, “Bring

Future Happiness into the Present,” focuses on the

excitement and anticipation that occurs when we have

an upcoming event planned. According to research, the

actual anticipation has some other positives. It lowers

people’s levels of the stress hormone cortisol, and peo-

ple are actually happier each day.

As travel professionals, by focusing on listening and dis-

covering what our clients really want and desire, we are

bringing happiness into their lives, along with building

that excitement even before they go on their trips.

These are all positives, and it really begins with our

focusing on listening more. Yes, we can sell more but

through listening, it’s all with the best fits.

May 2016

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Last month I wrote about the worst tour run fam I havebeen on in 25 years.

This month, I want to share with you, the best land fam Ihave ever been on. Plus it was a destination on my

bucket list. CHINA.

I have been toying with the river cruises and combo land cruise packages

that I have sold to my clients over and over again. But I wanted to see

and learn more about this wondrous country.

I don’t even think many agents are aware of the agreement between

President Obama and China President, XI, proclaiming 2016 as the US-

China Tourism Year.

China is rated as the #2 country visiting the US last year, with over 2 mil-

lion people. But the US rates #14 in visiting China. Surprising statistic.

Especially since our dollar is worth 6.5 dollars in China.

When I was offered the China National Tourist Office’s opportunity of

being in the first group of agents to celebrate Travel Professionals visiting

the Great Wall, I accepted immediately.

Most agents know about the 3 major toured cities, Beijing, Xi’an and

Shanghai. But China has so much more to see. And even after spending

2 weeks on this tour, I could have used 2 more days.

Of course in Beijing, the tours of the Forbidden City and Tiananmen

Square are high on the list. Most crowded sites, with plenty of Chinese

visiting them as well. Another area was the Temple of Heaven. And our

private Tai Chi lessons.

Our VIP tour of the Great Wall there in the evening was an everlasting

memory that replays in my mind over and over since I have returned. A

delegation of costumed performers dancing and welcoming us, had not

Le

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By Les-Lee RolandOwner of The Package Deal

My Bucket ListIs Getting Shorter


yet been recreated since Bill Clinton had visited

there in 1998.

I particularly was impressed with our next stop in

Xi’an, the city most known for the excavation to

find the Terracotta Warriors- and their chariots,

and their horsemen. An incredible tour. With the

thousands found, and restored, no two are alike. It

literally takes your breath away.

Most structured tours just give you one or two

days there. Our tour gave us 5 days, with side trips

daily. I really enjoyed the summer palace, and its

history. And another day of VIP treatment ascend-

ing another area of the Great Wall. The welcome

was a miniature of the 2008 Olympic opening cere-

mony with drummers and dancers, more TV, and a

shared spotlight with an Agriculture delegation

from Iowa.

After Xi’an , a plane trip to Dunhuang. Within an

hour after arriving — surprise, we were riding

camels in the Gobi Desert. Now, who goes to

China to ride a camel? We did! And the next day

a visit to the Mogao Grottoes and the Giant

Reclining Buddha. Each treasures, again thousands

of years old.

China is truly a country that preserves these find-

ings, and every day they find more relics.

A visit to Tianzi, the 3rd highest mountain in China.

Thank goodness for the cable car drive to take us a

short distance to the climb to the summit. I am

telling you that this was a trip of surprises each day.

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May 2016

A visit to the area where the Silk Road began

and insight to its importance.

Our final city was Shanghai, which is like visiting

NY city, with lots of skyscrapers. More shopping.

And another great museum. Such a popular

place, the cruise ships in port, Holland America

and Oceania, had excursions there. First place

where we ran into a lot of Americans.

Accommodations were in 4 and 5 star hotels.

Each one was beautiful, centrally located, and far

surpassed my expectations. Their English might

not be perfect, but language communication was

not a problem. Everyone was so accommodat-

ing. Hats off to our tour guides. Even though we

were on a tight schedule daily, if there was

something we wanted to see, they worked it

into our day somehow. Starting with the Birds

Nest Coliseum from the 2008 Olympics in

Beijing. Such a story behind this building.

Each lunch and dinner was served family style in

top restaurants and hotels. A minimum of 15 to

13


20 courses- no exaggeration. And so different that our

local US Chinese restaurants. The first American food

in two 2 weeks was a turkey sandwich at a Subway

before boarding our last flight.

And if you do sell land trips, you should advise your

clients about the Chinese government. Social media on

the internet is not allowed. So no Google, facebook, or

twitter. And yes, our participants all survived. Phone

service worked perfectly.

Not to say that our trip was better or more informative

than those offered by the cruise lines. But when speak-

ing to your clients, you are the expert and enlighten

them about the differences between a land trip and a

cruise. And if they are still up in the air about making a

decision, you should qualify them as to walking dis-

tances, what will appeal to them, do your research and

advise them Better yet, take a land trip and create your

own memories to share with your clients.

My sincere thanks to China and Asia Travel Service aka

Sunshine Travel in NY. They offer a bountiful of struc-

tured and FIT tours for your clients.

Dunhang: Les-Lee in Jiaygyaang (middle: red hair and orange top) showing one of the welcome banners.

May 2016

World Travel Holdings, the world’s largest cruiseagency and award-winning leisure travel company, hasbeen awarded a 2016 Top Workplaces honor by TheSun Sentinel for the second year in a row. The TopWorkplaces lists are based solely on the results of anemployee feedback survey administered byWorkplaceDynamics, LLC, a leading research firm thatspecializes in organizational health and workplaceimprovement. Several aspects of workplace culturewere measured, including Alignment, Execution, andConnection, just to name a few.

“The Top Workplaces award is not a popularity contest.And oftentimes, people assume it’s all about fancy perksand benefits.” says Doug Claffey, CEO ofWorkplaceDynamics. “But to be a Top Workplace,organizations must meet our strict standards for organi-zational health. And who better to ask about work lifethan the people who live the culture every day—theemployees. Time and time again, our research hasproven that what’s most important to them is a strongbelief in where the organization is headed, how it’sgoing to get there, and the feeling that everyone is in ittogether. Claffey adds, “Without this sense of connec-tion, an organization doesn’t have a shot at beingnamed a Top Workplace.”

World Travel Holdings prides itself in providing itsemployees a fun and inviting culture as well as compet-itive benefits. From personal work anniversary phonecalls from executives and transparency in how the com-pany is performing against its goals to travel discounts

and celebrating its employees’ achievements, the com-pany’s South Florida employees highlighted their appre-ciation through the Top Workplaces Survey.

“Our Co-CEOs Brad and Jeff Tolkin and entire leader-ship team believe that our employees are our numberone asset,” said Loren Kennedy, vice president ofhuman resources for World Travel Holdings. “That iswhy culture and employee engagement are both cor-nerstones of our company.”

Debbie Fiorino, senior vice president of DreamVacations/CruiseOne and Cruises Inc. for World TravelHoldings accepted the award and said, “I was honored toreceive this award on behalf of the entire company, par-ticularly because the true judges were our employees.”

World Travel Holdings’ owns and operates 20 travelbrands including two franchises and one host-agency,Dream Vacations/CruiseOne and Cruises Inc., respec-tively, which are headquartered in Ft. Lauderdale, Fla.Dream Vacations, which launched in April 2016, givesits franchisees and future franchise owners a brand thatspeaks to all types of vacation experiences. At the timeof launch, more than half of CruiseOne franchise own-ers changed their business name to Dream Vacations.

For more information about World Travel Holdings’corporate and work-from-home job opportunities andthe company’s franchise and host agency business ven-tures, visit the Careers and Franchise and ContractorOpportunities pages on WorldTravelHoldings.com.

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The Sun Sentinel NamesWorld Travel Holdings

A Winner Of The South Florida 2016 Top Workplaces Award


About World Travel HoldingsWorld Travel Holdings is the world's largest cruise agency and award-winning leisure travel company with a portfolioof more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels,resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private labelpartnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands andprominent corporations. The company also operates a top-rated travel agency franchise and the country's original hostagency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includesoperating multiple owned and private label cruise and vacation brands in the United Kingdom. World Travel Holdingshas offices in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley, UnitedKingdom. For more information, visit WorldTravelHoldings.com.

About WorkplaceDynamics, LLCHeadquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improve-ment. This year alone, more than two million employees in over 6,000 organizations will participate in the TopWorkplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners acrossthe United States. Workplace Dynamics also provides consulting services to improve employee engagement and orga-nizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are lead-ing a global movement to redefine success in business by offering a positive vision of a better way to do business.

Photo caption (left to right): JoelleDelva, vice president of operations

for Dream Vacations/CruiseOne andCruise Inc.; Marilyn McCawley,director of human resources forWorld Travel Holdings; Debbie

Fiorino, senior vice president ofDream Vacations/CruiseOne and

Cruises Inc. and Human Resourcesfor World Travel Holdings;

Rosemarie Reed, vice president ofmarketing for Dream

Vacations/CruiseOne and CruisesInc.; and Rachel Shapiro, public

relations specialist for World TravelHoldings.

May 2016

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Paull Tickner is an expert in developing customized niche travel programs for the United Kingdom and Ireland. Check out his website at http://www.customgb.co.uk and E-mail him at [email protected] .

There’s been a great deal of coverage for the 400th anniver-

sary of the death of William Shakespeare and to help you to

capitalise on the potential, take look at this website for the

contact details of over 60 American Shakespeare Festivals

who will have marked this important event. If you replace the

word America with Canada, you’ll find 7 more. The market

gets bigger when you add your own local theatre which may

stage its own Shakespeare season and grows larger still when

you think of drama teachers and professors who will be look-

ing for an interesting programme for their theatre and English

literature Spring Break in 2017.

By Paull Tickner

The Play’s The Thing16

Why don’t you offer these sources an eye catching,

not seen some of that before two centre programme

to London and Stratford upon Avon.

The London element should include a walking tour of

Bankside, on the south side of the River Thames. This

was the theatre district (and a great deal more) in

Shakespeare’s time and a guided stroll should start

wi th the Shakespeare Memor ia l in Southwark

Cathedral and a pub lunch at the George, London’s

last remaining galleried coaching inn. Follow this with

an expert led tour of the Globe Theatre which

inc ludes the candle l i t , indoor Sam Wanamaker

Playhouse before an evening of Shakespeare under

the stars . I t ’s an ideal place for famil ies , as l ive

demonstrations take place throughout the day with

hands-on opportunities to learn about stage-fighting

and Elizabethan clothing.

Expanding the theatre interest, you can add an actor led tour of the Theatre Royal Drury Lane; the Velvet,


17The Play’s The Thing

Gilt and Glamour tour of the Royal Opera House; a backstage tour of the National Theatre; the Theatre and

Performance Collection at the V&A; a performance at the Menier Chocolate Factory and an evening at the

King’s Head Islington, the first theatre pub since Shakespearian times.

Returning to the Bard, the route he would have taken to Stratford would have passed through the university

city of Oxford where this year they’re celebrating the anniversary in scholarly and surprising ways. Their plans

currently include classic productions of his works, hip hop Shakespeare in a nightclub and the challenge of

putting on all 37 of his works by the end of the year.

On the way into Shakespeare’s England you can discover the role played by Blenheim Palace in Kenneth

Branagh’s Hamlet, one of the most ambitious Shakespearian productions ever filmed. The nearby Rollright

Stones are reputed to have inspired the witch’s scenes in Macbeth and the privately owned, moated

Broughton Castle was the setting for some of the scenes in Shakespeare in Love. To make your arrival in

Stratford a little different, walk the final mile along the banks of the River Avon and reach the town on foot.

18

May 2016

19


To get much, much more out of your 2-3 nights here, other

must see and dos include:

•An experience of Elizabethan England as performed by the

costumed characters and strolling players at the Shakespeare

Houses. They can also provide out of hours’ exclusive access

tours with delicious catering and Shakespearian entertainment.

• To a mat inee or even ing per formance at the Roya l

Shakespeare Theatre, add a Front of House, Backstage or After

Dark tour plus dinner in the Rooftop Restaurant. Their Family

Tour shows how costumes are made, how effects are created,

the chance to handle some of the props and try on a costume.

Their Page to Stage tour gives unprecedented access to the

newly transformed rehearsal rooms and costume store in The

Other Place.

•The Schoolroom and Guildhall which provides the missing

chapter on where Shakespeare was educated and inspired to act

and write.

•The Guild Chapel which houses some of the finest medieval

wall paintings in the UK.

•Charlecote Park, the grand 16th century house where

William Shakespeare is alleged to have poached rabbits and

deer.

•The Compton Verney Art Gallery where they’re staging

‘Tempests, Tyrants and Tragedy’, an exhibition that focuses on

The Tempest, Hamlet, Macbeth and A Midsummer Night’s

Dream.

•A visit to the Elizabethan-style Shakespeare Memorial

Library on the top floor of the state of the art Birmingham

Library.

Contact the sources listed at the top of this column and use

400th anniversary celebrations to introduce them to something

they won’t have seen anywhere else.

May 2016

TWIN Adds Hadassim Tours of Israel to its Network

Showcase

ABOUT TWIN:

TRAVELSAVERS Worldwide

Independent Network (TWIN), is a

global travel management company

that provides end-to-end travel solu-

tions for corporate clientele of all

sizes. Leading travel management

companies participate as licensees

in this powerful network. TWIN pro-

vides the infrastructure, technology

and resources to help them find new

accounts, service multi-national

accounts locally, obtain foreign

business from other members, take

advantage of inbound business,

coordinate joint RFPs – and provide

business travelers with the most effi-

cient and professional travel assis-

tance available. TWIN has in-coun-

try presence in 5 continents.

ABOUT Hadassim Tours:

Hadassim tours is a boutique corpo-

rate travel agency specializing in

medium to large corporate clients

TRAVELSAVERS Worldwide Independent Network (TWIN), a globaltravel management company, welcomes Hadassim Tours of Israel totheir roster of TWIN members. Hadassim Tours, a Utravel Groupmember, is a leading corporate travel management company locatedin Tel Aviv, Israel. They specialize in travel solutions ranging frombasic end-to-end trips to customized one-of-a-kind intricate itinerariesfor all types of budgets.

Hadassim Tours Myrtle division offers corporate groups incentiveprograms that create a unique experience for employees. Theymanage the project from start to finish including building concepts,program content and activities.

In addition, Hadassim Tours specializes in hosting tourist groupsinterested in exploring Israel and looking to create a one-of-a-kindexperience. Another area of specialty is a comprehensive urgentcare medical assist program for travelers injured overseas. Thehighly trained and experienced “Medical Air department organizeseverything from special seating, equipment such as stretchers andoxygen tanks and other medical supplies transportation and more.

“Hadassim Tours is a perfect fit for TWIN. The company values andbrand accompanied by the leadership and management team is awinning relationship that will positively impact all of our TWINmembers,” says Rick Mazza, President and CEO of TRAVELSAVERSWorldwide Independent Network. “Their passion for travel andcommitment to professionalism, personal service and care allowsthem to offer creative travel solutions for all types of travelers.”

“We have increased our client base year-over-year and our abilityto foster strong relationships with our partner companies is echoedby a measure of this growth,” says Yaniv Kesten, General Manager,Hadissm Tours. “Partnering with the TWIN network enables us tocontinue to deliver a superior product and further our earningpotential.”

Hadassim Tours was founded in 1979 and prides itself as an innov-ative partner with the ability to create valuable relationships in thetravel industry. Additional services include medical programs,urgent medical care, incentive trips, tailor-made programs, busi-ness travel, policy-making and supervision and more.

To find out more about how to become part of the TWIN global network, independent travel agencies can visitwww.twintravelmanagement.com, email [email protected], or call 516-624-0500 x5080.

May 2016

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May 2016

Travel Agent Professional May 2016

Documents

Transcript of Travel Agent Professional May 2016