TransUnion Industry Insights Report · provide some foresights on the potential movement of the...

TransUnion Industry Insights Report

Quarterly overview of consumer credit trends released by TransUnion Financial Services

SECOND QUARTER 2019

TABLE OF CONTENTS

TABLE OF CONTENTS .......................................... i Executive Summary ............................................... 1

Bankcard Summary............................................ 2 Auto Loan Summary .......................................... 4 Mortgage Summary ........................................... 5 Unsecured Personal Loan Summary ............... 6 Unsecured Tax Loan Summary ......................... 7 Unsecured Revolving Lines Summary ............. 8

Account-Level Insights ............................................. 13 Bankcard .............................................................. 13

Total Account Balances .................................. 14 Total Account Balances .................................. 15 Total Credit Lines .............................................. 16 Total Open-to-Buy ............................................ 17 Average Account Balance ............................ 18 Average Credit Line ......................................... 19 Average Open-to-Buy ..................................... 20 Distribution of Unit Delinquency Rates .......... 21 Distribution of Dollar Delinquency Rates ...... 22 Total Reported New Account Originations . 23 Total Reported New Account Balances ...... 24 Total Reported New Account Credit Lines .. 25 Total Reported New Account Open-to-Buy 26 Average Reported New Account Balance 27 Average Reported New Account Credit

Line ...................................................................... 28 Average Reported New Account Open-to-

Buy ....................................................................... 29 Loan on Card ........................................................ 30

Total Account Volumes ................................... 31 Total Account Balances .................................. 32 Total Reported New Account Originations . 33 Total Reported New Account Balances ...... 34

Auto Loan ............................................................. 35 Total Account Volumes ................................... 36 Total Account Balances .................................. 37 Average Account Balance ............................ 38 Distribution of Unit Delinquency Rates .......... 39 Distribution of Dollar Delinquency Rates ...... 40 Total Reported New Account Originations . 41 Total Reported New Account Balances ...... 42 Average Reported New Account Balance 43

Mortgage .............................................................. 44 Total Account Volumes ................................... 45 Distribution of Unit Delinquency Rates .......... 46 Total Reported New Account Originations . 47

Unsecured Personal Loans .................................. 48 Total Account Volumes ................................... 49 Total Account Balances .................................. 50 Average Account Balance ............................ 51 Distribution of Unit Delinquency Rates .......... 52 Distribution of Dollar Delinquency Rates ...... 53 Total Reported New Account Originations . 54 Total Reported New Account Balances ...... 55 Average Reported New Account Balance 56

Unsecured Tax Loans .......................................... 57 Total Account Volumes ................................... 58 Total Account Balances .................................. 59 Average Account Balance ............................ 60 Distribution of Unit Delinquency Rates .......... 61 Distribution of Dollar Delinquency Rates ...... 62 Total Reported New Account Originations . 63 Total Reported New Account Balances ...... 64 Average Reported New Account Balance 65

Unsecured Revolving Lines .................................. 66 Total Account Volumes ................................... 67 Total Account Balances .................................. 68 Total Credit Lines............................................... 69 Total Open-to-Buy ............................................ 70 Average Account Balance ............................ 71 Average Credit Line ......................................... 72 Average Open-to-Buy ..................................... 73 Distribution of Unit Delinquency Rates .......... 74 Distribution of Dollar Delinquency Rates ...... 75 Total Reported New Account Originations . 76 Total Reported New Account Balances ...... 77 Total Reported New Credit Limits .................. 78 Average Reported New Account Balance 80 Average Reported New Account Credit

Limits .................................................................... 81 Average Reported New Account Open-to-

Buy ....................................................................... 82 All Revolving Accounts ......................................... 83

Total Account Volumes ................................... 84 Total Account Balances .................................. 85 Total Credit Lines............................................... 86 Total Open-to-Buy ............................................ 87 Average Account Balance ............................ 88 Average Credit Line ......................................... 89 Average Open-to-Buy ..................................... 90 Distribution of Unit Delinquency Rates .......... 91 Distribution of Dollar Delinquency Rates ...... 92 Total Reported New Account Originations . 93 Total Reported New Account Balances ...... 94 Total Reported New Account Credit Lines .. 95 Total Reported New Account Open-to-Buy 96 Average Reported New Account Balance 97 Average Reported New Account Credit

Line ...................................................................... 98 Average Reported New Account Open-to-

Buy ....................................................................... 99 All Non-Revolving Accounts ............................... 100

Total Account Volumes ................................. 101 Total Account Balances ................................ 102 Average Account Balance .......................... 103 Distribution of Unit Delinquency Rates ........ 104 Distribution of Dollar Delinquency Rates .... 105 Total Reported New Account Originations 106 Total Reported New Account Balances .... 107 Average Reported New Account

Balance ............................................................ 108

ii

Consumer-Level Insights ....................................... 109 Bankcard ............................................................ 109

Total Number of Consumers with Access to

an Active Trade .............................................. 110 Total Number of Consumers with a

Balance ............................................................ 111 Percentage of Borrowers with a Delinquent

Balance ............................................................ 112 Average Number of Accounts Per

Consumer ........................................................ 113 Average Total Balance Per Consumer, of

Consumers Carrying a Balance ................... 114 Average Total Credit Line Per Consumer, of

Consumers with a Credit Line ...................... 115 Average Open-to-Buy Per Consumer ........ 116

Loan on Card ...................................................... 117 Total Number of Consumers with a

Balance ............................................................ 118 Average Number of Acounts per

Consumer ........................................................ 119 Average Total Balance per Consumer, of

Consumers Carrying a Balance ................... 120 Auto Loan ........................................................... 121

Total Number of Consumers with a




Consumers Carrying a Balance ................... 125 Mortgage ............................................................ 126

Average Number of Accounts Per

Consumer ........................................................ 127 Unsecured Personal Loans ................................ 128





Consumers Carrying a Balance ................... 132 Unsecured Tax Loans ........................................ 133





Consumers Carrying a Balance ................... 137

Consumer-Level Insights ........................................ 138 Unsecured Revolving Lines ................................ 138

Total Number of Consumers with Access to




Consumer......................................................... 142 Average Total Balance Per Consumer, of



All Revolving Accounts ....................................... 146 Total Number of Consumers with Access to







All Non-Revolving Loans .................................... 154 Total Number of Consumers with a




Consumers Carrying a Balance ................... 158

REPORT OVERVIEW AND DEFINITIONS

1

Return to TABLE OF CONTENTS >>

Executive Summary Hong Kong faced significant challenges in the first nine months of 2019. From a macroeconomic point of view, our international trade was seriously affected by the prolonged U.S.-China trade dispute. From a social point of view, our economy was dampened by the continued social events since June 2019. The gross domestic product (GDP) growth rates of Hong Kong were 0.5% and -2.9% in 2019-Q2 and 2019-Q3, respectively. Technically speaking, Hong Kong has entered recession as GDP growth rates were negative quarter-on-quarter (QoQ) in the last two quarters. All industries were affected by the economic downturn, including the consumer lending industry. In 2019-Q3, outstanding balances of credit cards and mortgages were still growing. The year-on-year (YoY) growth rates of credit card and mortgage loan balances were 4.5% and 9.8%, respectively. The 19.1% YoY growth of loan on card (LoC) balances was driving the growth in credit card balances. Separating credit card balance growth by age groups provided more insights into the spending patterns of consumers. Millennials (1980–1994) were increasing their credit card balances by double digits in the past two years, and the growth rate for 2019-Q3 was 11.8%. Generation X (1965–1979) consumers grew their balances by 5.3% YoY. To the contrary, baby boomers (1946–1964) reduced their balances by -1.8% YoY in the same period, which continued the trend over the last two years. Different from credit cards, outstanding balances of unsecured personal and revolving loans were on a downward trend since 2018. Personal loan balances dropped by -1.6% YoY, whereas revolving loan balances declined by -6.5% in 2019-Q3. Banks and money lenders were competing heavily for outstanding balances of unsecured personal and revolving loan products. In the last two years, money lenders successfully acquired 28.3% and 18.1% of the personal and revolving loan balances. Money lenders on-boarded more near prime or below customers, but even more prime or above customers. This is evident from the data that money lenders grew the prime or above portfolio by 12% YoY and 7% YoY of the near prime or below portfolio. Mortgage loan balances reached a historical high of HKD 1,415 billion after growing for 9.8% YoY in 2019-Q3. This was a continuation of the upward trend in the last two years. New mortgage origination volumes grew 4.8% YoY in 2019-Q2 (the latest quarter for which data is available), which was an indication of growing demand for properties. One point to note is that the number of mortgage enquiry volumes in the current quarter also slightly increased by 1.8% YoY. The slowdown in enquiry volumes was in line with the adjustment of property prices last quarter, as evidenced by the Centa-City Leading Index (CCL). This will provide some foresights on the potential movement of the mortgage market. Overall, Hong Kong’s consumer lending market is still healthy. All measures of delinquency rates across products were still maintained at low levels from a global standard. However, lenders should not be complacent, as delinquency rates will deteriorate when the impacts of the economic downturn become more widespread. Lenders should focus on balancing returns and risks in acquiring new customers and monitor repayment of their clients more closely with performance alerts in place to trigger remedial actions if material events occurred.


2


Bankcard Summary

BANKCARD METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 19.76 M 0.6% 2.3%

Outstanding Balance 138.9 B -0.1% 4.5%

Total Credit Lines 1.289 T 1.5% 5.5%

Average Balance (per consumer) 39.78 K -0.4% 2.0%

Average Credit Line (per consumer) 369.3 K 1.1% 3.0%

Number of Consumers with Access to an Active Trade 4.264 M 0.6% 2.7%

Number of Consumers Carrying a Balance 3.492 M 0.3% 2.5%

Origination Volumes (Q2 2019) 534 K -3.8% -10.4%

Average New Account Credit Line (Q2 2019) 56.52 K -0.5% -3.1%

Account-Level Delinquency Rate (90+ DPD) 0.02% 0 bps 0 bps

Consumer-Level Delinquency Rate (90+ DPD) 0.08% -1 bps 0 bps

Balance-Level Delinquency Rate (90+ DPD) 0.19% 0 bps 3 bps

Source: TransUnion Hong Kong Credit cards remain the growth engine of unsecured lending products. In 2019-Q3, outstanding balances of credit cards attained a high of HKD 138.9 billion after growing for 4.5% YoY. Origination volumes dropped -10.4% YoY in 2019-Q2 (the latest quarter for which data is available) following the decline in last quarter. Card issuers were decelerating their paces in acquiring new customers. Lower origination volumes and higher outstanding balances implied that consumers were increasing utilization of their existing credit cards to finance their spending in face of an economic downturn. Risk distribution of the origination volumes remained stable in 2019-Q3, with 93% from prime or above risk tiers. According to our previous research, a typical super prime customer has more than five credit cards. As card issuers were less aggressive in on-boarding new customers, they should focus on attracting existing customers to increase spending with their cards. Growth of outstanding balances by age groups exhibited similar trends as in the previous two years. Millennials (1980–1994) and Generation X (1965–1979) were still the driving forces of growth in credit card balances. Millennials increased their balances by 11.8% YoY in 2019-Q3, which was the ninth consecutive double-digit growth quarter since 2017-Q3. Generation X also grew their outstanding balances by 5.3% YoY the same period. Same as before, baby boomers (1946–1964) continued to cut their balances by -1.8% YoY in 2019-Q3. Credit card is a low-risk product, as over 90% of the customers belong to prime or above risk tiers. Although the account- and consumer-level 90 or more days past due (90+ DPD) delinquency rates remained unchanged, consumer-level 90+ DPD increased slightly in 2019-Q3. Given the deteriorating macroeconomic conditions, lenders should keep a close eye on delinquency rate movements in the next quarter.


3


LOAN ON CARD METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 393.48 K 0.8% 6.4%

Outstanding Balance 36.1 B 3.1% 19.2%

Average Balance per Consumer 123.9 K 2.6% 15.4%

Number of Consumers Carrying a Balance 291.09 K 0.5% 3.3%

Origination Volumes (Q2 2019) 87.9 K 1.5% 2.9%

Average New Account Balance (Q2 2019) 92.8 K -0.1% 1.2%



Source: TransUnion Hong Kong LoC became an important source of balance growth for credit cards. LoC outstanding balances grew 19.2% YoY to HKD 36.1 billion in 2019-Q3. The growth in outstanding balances can be attributed to both new and existing customers. Number of consumers carrying a balance and average balance per consumer increased 3.3% and 15.4% YoY, respectively. Origination volumes increased 2.9% YoY in 2019-Q2 (the latest quarter for which data is available). The trends revealed that card issuers were actively promoting LoC to their customers, as an average credit card holder only used 12% of the total credit card limit. Same as credit cards, LoC has low credit risk given its customer profile. Account- and consumer-level 60 or more days past due (60+ DPD) delinquency rates remained flat in 2019-Q3. Nevertheless, lenders should still be aware of potential worsening of delinquency rates given the current macroeconomic environment.


4


Auto Loan Summary

AUTO LOAN METRICS Q3 2019 Q-O-Q Change Y-O-Y Change

Number of Accounts 53.2 K -1.6% -7.5%

Outstanding Balance 40 B -0.9% -2.5%

Average Balance per consumer 898.3 K 0.8% 5.3%

Number of Consumers Carrying a Balance 44.9 K -1.6% -7.4%

Origination Volumes (Q2 2019) 3.3 K 6.3% -19.1%

Average New Account Balance (Q2 2019) 619.2 K -6.9% -22.6%

Account-Level Delinquency Rate (60+ DPD) 0.14% -3 bps 6 bps



Source: TransUnion Hong Kong Auto loans continued to shrink in size as fewer consumers financed the purchase of vehicles with borrowed funds. Outstanding balances of auto loans dropped by -2.5% in 2019-Q3. The number of accounts declined by -7.5% YoY to 53,200, and origination volumes dropped by -22.6% YoY in 2019-Q2 (the latest quarter for which data is available). Average balance per consumer increased 5.3%, revealing that some consumers slowed down to repay their loans. This was reflected in the increasing trend of the 60 days or more past due (60+ DPD) delinquency rates since last year. Lenders should pay more attention to the rising delinquency rates of auto loans, as the Hong Kong economy had already entered downturn in second half of 2019.


5


Mortgage Summary

MORTGAGE METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 587.3 K 2.5% 8.3%

Origination Volumes (Q2 2019) 32.9 K 46.2% 5.3%


Source: TransUnion Hong Kong

According to the monthly Residential Mortgage Survey of the Hong Kong Monetary Authority (HKMA), outstanding balances of residential mortgage loans increased 9.8% YoY to HKD 1,415 billion in 2019-Q3. Origination volumes were up 5.3% YoY in 2019-Q2 (the latest quarter for which data is available). The increase in mortgage balances and origination volumes were in line with the upward trend of property prices since 2019-Q2, as evidenced by Centa-City Leading Index (CCL). However, property prices started to adjust in 2019-Q3, and this was reflected in slower growth in mortgage enquiry volumes. The number of mortgage enquiries increased by 1.8% YoY in 2019-Q3. Out of the 104,000-plus enquires, 47% came from millennials and Gen Z customers. Lenders should be more cautious in assessing repayment abilities of the younger mortgagees given the uncertain economic conditions ahead. The trend of mortgage enquiries may provide foresight to prospect of the mortgage market in the next quarter. In terms of risks, the mortgage market remained at a low level. Account-level 60 days or more past due (60+ DPD) delinquency rate remained flat in the last two years. As 92% new mortgage loans were granted to customers from prime or above risk tiers, mortgage portfolios were able to withstand the negative impacts of economic downturn.


6


Unsecured Personal Loan Summary

UNSECURED PERSONAL LOAN METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 596.3 K -0.8% -2.1%

Outstanding Balance 101.6 B -0.4% -1.7%

Average Balance (per consumer) 253 K 0.3% 1.2%

Number of Consumers Carrying a Balance 405.6 K -0.6% -2.8%

Origination Volumes (Q2 2019) 74.5 K -1.1% 4.1%

Average New Account Balance (Q2 2019) 175.3 K 5.3% -3.2%


Consumer-Level Delinquency Rate (60+ DPD) 0.78% 5 bps 6 bps



The number of accounts and outstanding balances of unsecured personal loans decreased by -2.1% and -1.7% YoY in 2019-Q3, respectively. In contrast, origination volumes went up by 4.1% YoY in 2019-Q2 (the latest quarter for which data is available). Given the economic downturn, consumers were seeking unsecured personal loans to fulfill liquidity needs. At the same time, average new account balances dropped by -3.2% YoY. In other words, more trades with smaller ticket size were opened in the current quarter. The phenomenon can be explained by increasing market share of money lenders as they specialize in lending to more risky customers. Money lenders compete directly with banks in the market of unsecured personal loans. Over the past two years, money lenders gained a significant market share. As of 2019-Q3, money lenders grew their portfolios by 7.8% YoY and acquired over 28% share of the personal loan outstanding balances. Money lenders were able to grow their market shares across all risk tiers. The growth in outstanding balances of prime and above customers even exceeded those of near prime and below customers. The former increased by 12% while the latter by 7% YoY, respectively. Money lenders will likely gain more market share of personal loans over time, as 80% of the new loans were granted to near prime and below customers. Even though unsecured personal loans were largely held by relatively high-risk customers, their overall risk level was still low. Account-, balance- and consumer-level 60 or more days past due (60+ DPD) delinquency rates all declined YoY in 2019-Q3. With the economic challenges ahead, banks and money lenders should have remedial actions in place to cater for significant deterioration in portfolio performances.


7


Unsecured Tax Loan Summary

UNSECURED TAX LOAN METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 33.7 K -8.3% 10.2%

Outstanding Balance 4.836 B -27.5% 21.4%

Average Balance (per consumer) 152.1 K -21.6% 11.7%

Number of Consumers Carrying a Balance 31.9 K -7.6% 8.2%

Origination Volumes (Q2 2019) 1.2 K -91.4% 371.1%

Average New Account Balance (Q2 2019) 236.8 K 6.3% 1.3%

Account-Level Delinquency Rate (60+ DPD) 0.07% 1 bps -4 bps

Consumer-Level Delinquency Rate (60+ DPD) 0.07% 1 bps -4 bps

Balance-Level Delinquency Rate (60+ DPD) 0.03% 0 bps -10 bps


The origination volumes of unsecured tax loans increased over 300% YoY in 2019-Q2 (the latest quarter for which data is available) as the product had drastic seasonal fluctuations. With the sudden spike in origination volumes, outstanding balances went up by 21.4% YoY in 2019-Q3. However, in terms of portfolio size, unsecured tax loans were the smallest amongst all of the unsecured lending products, with only 33,700 accounts and HKD 4.8 billion outstanding balances. The low-risk nature of unsecured tax loans is due to the fact that banks provide tax loans to borrowers who are taxpayers with stable and predictable incomes. The account-, balance- and consumer-level 60 or more days past due (60+ DPD) delinquency rates declined YoY in 2019-Q3. This explains why the unsecured tax loan market is very competitive during tax seasons.


8


Unsecured Revolving Lines Summary

UNSECURED REVOLVING LINES METRICS Q3 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 521.6 K 0.6% -5.5%

Outstanding Balance 28.6 B -0.3% -6.7%

Total Credit Lines 68.7 B 1.3% -7.5%

Average Balance (per consumer) 124.2 K -0.1% -4.7%

Average Credit Line (per consumer) 300.9 K 1.4% -5.8%

Number of Consumers with Access to an Active Trade 0.4 M 0.6% -5.5%

Number of Consumers Carrying a Balance 0.2 M -0.2% -2.1%

Origination Volumes (Q2 2019) 15 K 18.8% 6.9%

Average New Account Credit Line (Q2 2019) 144.6 K 25.5% -0.4%


Consumer-Level Delinquency Rate (60+ DPD) 0.67% 2 bps 7 bps


Source: TransUnion Hong Kong The market trends of unsecured revolving lines looked alike to unsecured personal loans. The number of accounts and outstanding balances declined by -5.5% and -6.7% YoY in 2019-Q3, respectively. Origination volumes rebounded by 6.9% YoY in 2019-Q2 (the latest quarter for which data is available). There was higher consumer demand for unsecured revolving lines as sources of short-term liquidity. Average credit line per new account declined by -0.4% YoY. A greater amount of new revolving lines with smaller credit limit indicated that lenders had extended credit to more risky consumers. Unsecured revolving lines were another product with keen competition between banks and money lenders. Since 2017-Q3, money lenders have successfully grasped greater share of the outstanding balances of unsecured revolving lines. As of 2019-Q3, money lenders captured an 18% share of the outstanding balances. Regarding risk distribution, 72% of new unsecured revolving lines were granted to near prime or below customers. Despite the more risky customer base, risk levels of unsecured revolving lines was still low. Account-, consumer- and balance-level 60 or more days past due (60+ DPD) delinquency rates slightly increased YoY in 2019-Q3. Banks and money lenders should be fully aware of potential increases in delinquency rates, as economic downturn may have greater impacts on near prime or below customers.


9


Report Overview and Definitions

The TransUnion Industry Insights Report is a quarterly overview summarizing data and trends and providing

insights on the Hong Kong consumer lending industry.

Data has been pulled from TransUnion’s consumer credit database, which profiles nearly every credit-active consumer in Hong Kong. The report analyzes all open accounts reported to TransUnion that have been verified in the past 10 years. All accounts not reported as closed with zero balance (as indicated with a closed date, an installment balance of zero, or a remark indicating a final status such as foreclosure or settlement) are included in the report’s metrics.

The report provides a full view of all data records (not a sample) over the nine most recent quarters.

Both account-level and consumer-level views of key metrics and trends are included in the report.

The report covers data and trends for the national population overall, as well as breakdowns within consumer credit-score risk tiers.

The report analyzes individual consumer loan product types—bankcard, private label, auto, mortgage, and consumer lending—while looking at aggregate views of all revolving and non-revolving loans as well.

Risk Tier Definitions

In this report we use the global standard risk tier terminology, based on ‘clean’ score breaks that align with the lettered riskgrades traditionally used in Hong Kong, as per the table below.

RISK TIER BORROWER CVS RANGE

Super prime 3,526–4,000 (AA)

Prime plus 3,417–3,525 (BB)

Prime 3,240–3,416 (CC)

Near prime 2,868–3,239 (DD–HH)

Subprime 1,000–2,867 (II–JJ)

Note: Non-prime refers to the 1,000 to 3,239 range, the union of near prime and subprime.


10


Product Definitions

PRODUCT CATEGORY DEFINITION

Bankcard Revolving account, open account or line of credit reported by a bank, finance company, national card or credit union; loan types include credit card, business credit card, secured credit card and cards with no preset spending limit (flexible spending)

Auto Loans reported as an auto loan or auto lease

Mortgage Mortgage loans and installment (non-revolving) loans with a loan type including Housing Mortgage, 2nd Mortgage Loan, Mortgage Installment Loan, and Car Park Mortgage

Unsecured installment loans

Installment (non-revolving) loans with a loan type including Unsecured Installment Loan, Unsecured Tax Loan, Unsecured Short Term Loan, Restructured Loans, and Unsecured Decoration Loan

Unsecured revolving loans Revolving loans with a loan type including Unsecured Revolving Credit Account and Unsecured Overdraft (O/D) Facility

All revolving loans All revolving accounts includes bankcards and unsecured revolving loans

All non-revolving loans All auto and installment accounts, excluding mortgages due to the lack of positive balance data in Hong Kong

Data Definitions

DATA CATEGORY DEFINITION

Total account volumes Total number of accounts that are open or closed-with-a-balance, at quarter end

Total account balances Total dollar amount of accounts that are open or closed-with-a-balance, at quarter end

Total credit lines Total dollar amount of the credit lines of open revolving-type accounts, at quarter end

Total open-to-buy Total dollar amount of the open-to-buy (open account credit lines minus balances) of open revolving-type accounts, at quarter end

Average account balance Total account balances, divided by the number of open-with-a-balance and closed-with-a-balance accounts, at quarter end

Average credit line Total credit lines, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end

Average open-to-buy Total open-to-buy, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end


11



Unit delinquency rates Total number of delinquent open and closed accounts at quarter end, divided by the total number of open and closed-with-a-balance accounts

Dollar delinquency rates Total dollar amount of delinquent open and closed accounts at quarter end, divided by the dollar balances of open and closed-with-a-balance accounts

Total new account volumes Total number of new accounts reported opened during the quarter

Total new account balances Total dollar balances of new accounts reported opened during the calendar quarter, including open and closed-with-a-balance accounts, at quarter end

Total new account credit lines

Total dollar amount of the credit lines of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Total new account open-to-buy

Total dollar amount of the open-to-buy (open account credit lines minus balances) of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Average new account balance

Total new account balances, divided by the number of new accounts open-with-a-balance and closed-with-a-balance, reported opened during the calendar quarter

Average new account credit line

Total new account credit lines, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Average new account open-to-buy

Total new account open-to-buy, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Number of consumers with access to an active trade

Total number of consumers with access to at least one open revolving-type account, including authorized account users, at quarter end

Number of consumers with a balance present

Total number of consumers with at least one open or closed account with a balance greater than zero, not including authorized users, at quarter end

Percentage of borrowers with a delinquent balance

Total number of consumers with at least one open or closed account with a past-due balance greater than zero (30+, 60+, 90+ days past due), divided by the number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average number of accounts per consumer

Total number of open and closed-with-a-balance accounts, divided by the total number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average total balance per consumer, of consumers with a balance

Total dollar balances of all open and closed accounts, divided by the number of consumers with at least one open or closed account with a balance, at quarter end

Average credit line per consumer, of consumers with a credit line

Total dollar credit lines of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end


12



Average open-to-buy per consumer

Total dollar open-to-buy of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end

Number of new collections accounts

Total number of new collections accounts reported during the quarter

Total new collections account dollars

Total dollar amount of new collections accounts reported during the quarter

Significant Generations

Baby Boomers Consumers born 1946 to 1964

Generation X Consumers born 1965 to 1979

Millennials Consumers born 1980 to 1994

Generation Z Consumers born in 1995 onwards

Report Timing

Each quarter’s data and calculations are generated from the data available on the last day of the quarter.

There is a time lag between the date when a new account is opened and when lenders report new accounts

to credit reporting companies. As a result of this time lag, a significant number of new accounts opened

during a quarter may not yet be reported as of the quarter end date. To enable more accurate and complete

reporting of new accounts, we measure all new account counts and balances in this report one quarter in

arrears. With this approach, the quarter prior to the current report date reflects the most recent data.

A Note About the Calculation of Total Utilization

To derive total utilization, we recommend the following formula:

Total Utilization = 1 - [Total Open-To-Buy

Total Credit Lines]

We recommend against calculating utilization as the ratio of total balance to total credit lines because the

total balance measure includes balances on closed accounts that have balances, while total credit lines are

zeroed out for closed accounts. Our reasoning is that credit lines should only be calculated where credit is

actually available—a closed account cannot be used for further purchases, and hence should have a credit

line of $0.

ACCOUNT-LEVEL INSIGHTS–BANKCARD

13


ACCOUNT-LEVEL INSIGHTS

Bankcard

Total Account Balances ........................................... 14

Total Account Balances ........................................... 15

Total Credit Lines ..................................................... 16

Total Open-to-Buy .................................................... 17

Average Account Balance ........................................ 18

Average Credit Line ................................................. 19

Average Open-to-Buy .............................................. 20

Distribution of Unit Delinquency Rates ..................... 21

Distribution of Dollar Delinquency Rates .................. 22

Total Reported New Account Originations ............... 23

Total Reported New Account Balances .................... 24

Total Reported New Account Credit Lines ............... 25

Total Reported New Account Open-to-Buy .............. 26

Average Reported New Account Balance ................ 27

Average Reported New Account Credit Line ............ 28

Average Reported New Account Open-to-Buy ......... 29

For a complete description of product definitions, data category definitions and calculations, risk tier definitions and

the timing of report generation, please refer to the Report Overview and Definitions section.


14


Total Account Balances

17.8

18.0

18.2

18.4

18.6

18.8

19.0

19.2

19.4

19.6

19.8

20.0

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Card Accounts

0

2

4

6

8

10

12

14

16

Subprime Near Prime Prime Prime Plus Super Prime

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

BORROWER CV SCORE TIER

Total Volume of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


15



115

120

125

130

135

140

145

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Card Accounts

0

5

10

15

20

25

30

35

40


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


16


Total Credit Lines

1,050

1,100

1,150

1,200

1,250

1,300

1,350

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Card Accounts

0

200

400

600

800

1,000

1,200

1,400


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


17


Total Open-to-Buy

960

980

1,000

1,020

1,040

1,060

1,080

1,100

1,120

1,140

1,160

1,180

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Card Accounts

0

100

200

300

400

500

600

700

800

900


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


18


Average Account Balance

15,000

15,500

16,000

16,500

17,000

17,500

18,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


19


Average Credit Line

60,000

61,000

62,000

63,000

64,000

65,000

66,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Card Accounts, by Risk Tier

2018-Q3 2019-Q3


20


Average Open-to-Buy

54,500

55,000

55,500

56,000

56,500

57,000

57,500

58,000

58,500

59,000

59,500

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average OTB of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


21


Distribution of Unit Delinquency Rates

0.0%

0.0%

0.0%

0.1%

0.1%

0.1%

0.1%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Card

30+ DPD

60+ DPD

90+ DPD

2.64%

0.00% 0.00% 0.00% 0.00%0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Account-level Delinquency, by Risk Tier: Card

30+DPD60+DPD


22


Distribution of Dollar Delinquency Rates

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: Card30+ DPD

60+ DPD

90+ DPD

3.47%

0.00% 0.00% 0.00% 0.00%0%

3%

6%

9%

12%

15%

18%


QUARTER

Balance-level Delinquency, by Risk Tier: Card

30+DPD60+DPD


23


Total Reported New Account Originations

1,000

1,020

1,040

1,060

1,080

1,100

1,120

1,140

1,160

1,180

1,200

1,220

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Card Accounts

0

100

200

300

400

500

600

Subprime Near Prime Prime Prime Plus Super PrimeNU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2


24


Total Reported New Account Balances

0

500

1,000

1,500

2,000

2,500

3,000

3,500

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Card Accounts

0

200

400

600

800

1,000

1,200


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2


25


Total Reported New Account Credit Lines

0

5

10

15

20

25

30

35

40

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Card Accounts

0

5

10

15

20

25

30


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2


26


Total Reported New Account Open-to-Buy

25

26

27

28

29

30

31

32

33

34

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Card Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2


27


Average Reported New Account Balance

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Card Accounts

0

5,000

10,000

15,000

20,000

25,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2018-Q2 2019-Q2


28


Average Reported New Account Credit Line

46,000

48,000

50,000

52,000

54,000

56,000

58,000

60,000

62,000

64,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average Limits of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2


29


Average Reported New Account Open-to-Buy

42,000

44,000

46,000

48,000

50,000

52,000

54,000

56,000

58,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of New Card Accounts, by Risk Tier

2018-Q2 2019-Q2

30


Loan on Card

Total Account Volumes .......................................................... 31

Total Account Balances ......................................................... 32

Total Reported New Account Originations ............................. 33

Total Reported New Account Balances .................................. 34



ACCOUNT-LEVEL INSIGHTS–LOC

31


Total Account Volumes

320

330

340

350

360

370

380

390

400

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Loan on Card Accounts

0

20

40

60

80

100

120

140

160


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Loan on Card Accounts

2018-Q3 2019-Q3

ACCOUNT-LEVEL INSIGHTS–LOC

32



0

5

10

15

20

25

30

35

40

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Loan on Card Accounts

0

2

4

6

8

10

12

14

16

18


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Loan on Card Accounts, by Risk Tier

2018-Q3 2019-Q3

33



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Loan on Card Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9


MB

ER

OF

AC

CO

UN

TS

(hto

usands)


Total Volume of New Loan on Card Accounts, by Risk Tier

34



0.0

0.1

0.1

0.2

0.2

0.3

0.3

0.4

0.4

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of New Loan on Card Accounts

0.0

0.0

0.0

0.0

0.0

0.0

0.0

0.0

0.0

0.0


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of New Loan on Card Accounts, by Risk Tier

35



Auto Loan



Average Account Balance ...................................................... 38

Distribution of Unit Delinquency Rates ................................... 39

Distribution of Dollar Delinquency Rates ................................ 40



Average Reported New Account Balance .............................. 43



ACCOUNT-LEVEL INSIGHTS–AUTO LOAN

36



48

50

52

54

56

58

60

62

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Auto Accounts

0

5

10

15

20

25


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Auto Accounts

2018-Q3 2019-Q3


37



39.4

39.6

39.8

40.0

40.2

40.4

40.6

40.8

41.0

41.2

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Auto Accounts

0

5

10

15

20

25


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Auto Accounts

2018-Q3 2019-Q3


38



640,000

660,000

680,000

700,000

720,000

740,000

760,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Accounts

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Accounts

2018-Q3 2019-Q3


39



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Auto

30+ DPD

60+ DPD

90+ DPD

2.84%

0.09% 0.03% 0.00% 0.01%0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Account-level Delinquency, by Risk Tier: Auto

30+DPD60+DPD


40



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: Auto

30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Balance-level Delinquency, by Risk Tier: Auto

30+DPD60+DPD


41



0

2

4

6

8

10

12

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Auto Accounts

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Auto Accounts, by Risk Tier

2018-Q2 2019-Q2


42



0

1

2

3

4

5

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Auto Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Auto Accounts, by Risk Tier

2018-Q2 2019-Q2


43



0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Auto Accounts

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Auto Accounts, by Risk Tier

2018-Q2 2019-Q2

44



Mortgage






ACCOUNT-LEVEL INSIGHTS–MORTGAGE

45



460

480

500

520

540

560

580

600

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Mortgage Accounts

0

50

100

150

200

250

300

350

400

450


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Mortgage Accounts, by Risk Tier

2018-Q3 2019-Q3


46



0.0%

0.0%

0.0%

0.0%

0.0%

0.1%

0.1%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Mortgage 60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%


QUARTER

Account-level Delinquency, by Risk Tier: Mortgage

60+ DPD

90+ DPD


47



0

5

10

15

20

25

30

35

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Mortgage Accounts

0

5

10

15

20

25


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Mortgage Accounts, by Risk Tier

2018-Q2 2019-Q2

48



Unsecured Personal Loans











ACCOUNT-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

49



580

585

590

595

600

605

610

615

620

625

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Personal Loan Accounts

0

50

100

150

200

250

300


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Personal Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


50



100.0

100.5

101.0

101.5

102.0

102.5

103.0

103.5

104.0

104.5

105.0

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Personal Loan Accounts

0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


51



162,000

163,000

164,000

165,000

166,000

167,000

168,000

169,000

170,000

171,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


52



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Personal Loan

30+ DPD

60+ DPD

90+ DPD

3.89%

0.00% 0.00% 0.00% 0.00%0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: Personal Loan

30+DPD60+DPD


53



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: Personal Loan

30+DPD60+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Balance-level Delinquency, by Risk Tier: Personal Loan

30+DPD60+DPD


54



66

68

70

72

74

76

78

80

82

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Personal Loan Accounts

0

5

10

15

20

25

30

35

40


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


55



12

13

14

15

16

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Personal Loan Accounts

0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2

56



150,000

160,000

170,000

180,000

190,000

200,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ERA

GE

BA

LAN

CES

QUARTER

Average Balances of New Personal Loan Accounts

0

100,000

200,000

300,000

400,000

500,000

600,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2

57


Unsecured Tax Loans

Total Account Volumes ............................................................ 58

Total Account Balances ........................................................... 59

Average Account Balance ........................................................ 60

Distribution of Unit Delinquency Rates ..................................... 61

Distribution of Dollar Delinquency Rates .................................. 62

Total Reported New Account Originations ............................... 63

Total Reported New Account Balances .................................... 64

Average Reported New Account Balance ................................ 65



ACCOUNT-LEVEL INSIGHTS–UNSECURED TAX LOANS

58



0

10

20

30

40

50

60

70

80

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Tax Loan Accounts

0

2

4

6

8

10

12

14

16


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Tax Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


59



0

1

2

3

4

5

6

7

8

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Tax Loan Accounts

0

0

0

1

1

1

1

1

2

2

2


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Tax Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


60



0

50,000

100,000

150,000

200,000

250,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


61



0.0%

0.1%

0.1%

0.2%

0.2%

0.3%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Account-level Delinquency, by Risk Tier: Tax Loan

30+ DPD

60+ DPD

90+ DPD


62



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

0.16%

0.18%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Balance-level Delinquency, by Risk Tier: Tax Loan

30+ DPD

60+ DPD

90+ DPD


63



0

2

4

6

8

10

12

14

16

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Tax Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


64



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Tax Loan Accounts

0.00

0.02

0.04

0.06

0.08

0.10

0.12


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


65



0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2

66



Unsecured Revolving Lines

Account-Level Insights ............................................. 66 Unsecured Revolving Loans ................................. 66

Total Account Volumes ........................................... 67 Total Account Balances .......................................... 68 Total Credit Lines....................................................... 69 Total Open-to-Buy .................................................... 70 Average Account Balance .................................... 71 Average Credit Line ................................................. 72 Average Open-to-Buy ............................................. 73 Distribution of Unit Delinquency Rates .................. 74 Distribution of Dollar Delinquency Rates ............... 75 Total Reported New Account Originations .......... 76 Total Reported New Account Balances ............... 77 Total Reported New Credit Limits........................... 78 Average Reported New Account Balance ......... 80 Average Reported New Account Credit Limits ... 81 Average Reported New Account Open-to-Buy . 82



ACCOUNT-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

67



490

500

510

520

530

540

550

560

570

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Revolving Loan Accounts

0

20

40

60

80

100

120

140

160

180


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


68



26

27

28

29

30

31

32

33

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Revolving Loan Accounts

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

16.0


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


69


Total Credit Lines

64

66

68

70

72

74

76

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Revolving Loan Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


70


Total Open-to-Buy

36

37

38

39

40

41

42

43

44

45

46

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Revolving Loan Accounts

0

2

4

6

8

10

12

14

16


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


71



26

27

28

29

30

31

32

33

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


72


Average Credit Line

124,000

126,000

128,000

130,000

132,000

134,000

136,000

138,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


73


Average Open-to-Buy

72,000

73,000

74,000

75,000

76,000

77,000

78,000

79,000

80,000

81,000

82,000

83,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average OTB of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E L

IMIT


Average OTB of All Active Revolving Loan Accounts, by Risk Tier

2018-Q3 2019-Q3


74



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: Revolving Loans

30+ DPD

60+ DPD

90+ DPD

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%


QUARTER

Account-level Delinquency, by Risk Tier: Revolving Loans

30+ DPD

60+ DPD

90+ DPD


75



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: Revolving Loan 30+ DPD

60+ DPD

90+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%


QUARTER

Balance-level Delinquency, by Risk Tier: Revolving Loans

30+ DPD

60+ DPD

90+ DPD


76



0

2

4

6

8

10

12

14

16

18

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Revolving Loan Accounts

0

1

2

3

4

5

6

7


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


77



0.0

0.5

1.0

1.5

2.0

2.5

3.0

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Revolving Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


78


Total Reported New Credit Limits

0

1

2

3

4

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Revolving Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


79


Total Reported New Open-to-Buy

0.0

0.5

1.0

1.5

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Revolving Loan Accounts

0.00

0.05

0.10

0.15

0.20

0.25


NE

W O

TB

(bill

ions)


Total OTB of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


80



0

50,000

100,000

150,000

200,000

250,000

300,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


81


Average Reported New Account Credit Limits

0

50,000

100,000

150,000

200,000

250,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of New Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E L

IMIT

S


Average Limits of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


82



0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E O

TB


Average OTB of New Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2

83



All Revolving Accounts



Total Credit Lines ................................................................... 86

Total Open-to-Buy .................................................................. 87


Average Credit Line ............................................................... 89

Average Open-to-Buy ............................................................ 90





Total Reported New Account Credit Lines ............................. 95

Total Reported New Account Open-to-Buy ............................ 96


Average Reported New Account Credit Line .......................... 98

Average Reported New Account Open-to-Buy ....................... 99



ACCOUNT-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

84



18.4

18.6

18.8

19.0

19.2

19.4

19.6

19.8

20.0

20.2

20.4

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Revolving Accounts

0

2

4

6

8

10

12

14

16


MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Revolving Accounts

2018-Q3 2019-Q3


85



145

150

155

160

165

170

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active All Revolving Accounts

0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active All Revolving Accounts

2018-Q3 2019-Q3


86


Total Credit Lines

1,100

1,150

1,200

1,250

1,300

1,350

1,400

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Revolving Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


87


Total Open-to-Buy

1,000

1,020

1,040

1,060

1,080

1,100

1,120

1,140

1,160

1,180

1,200

1,220

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Revolving Accounts

0

100

200

300

400

500

600

700

800

900

1,000


TO

TA

L O

TB

(bill

ions)


Total OTB of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


88



18,600

18,800

19,000

19,200

19,400

19,600

19,800

20,000

20,200

20,400

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


89


Average Credit Line

62,000

62,500

63,000

63,500

64,000

64,500

65,000

65,500

66,000

66,500

67,000

67,500

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


90


Average Open-to-Buy

54,500

55,000

55,500

56,000

56,500

57,000

57,500

58,000

58,500

59,000

59,500

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average OTB of All Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


91



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: All Revolving30+ DPD60+ DPD90+ DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Account-level Delinquency, by Risk Tier: All Revolving

30+ DPD

60+ DPD

90+ DPD


92



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: All Revolving30+ DPD60+ DPD90+DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Balance-level Delinquency, by Risk Tier: All Revolving

30+ DPD

60+ DPD

90+ DPD


93



510

520

530

540

550

560

570

580

590

600

610

620

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All New Revolving Accounts

0

50

100

150

200

250

300

350

400


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


94



0

1

2

3

4

5

6

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Revolving Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


95


Total Reported New Account Credit Lines

29

30

31

32

33

34

35

36

37

38

39

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of All New Revolving Accounts

0

5

10

15

20

25

30


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


96


Total Reported New Account Open-to-Buy

52

54

56

58

60

62

64

66

68

70

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of All New Revolving Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


97



0

5,000

10,000

15,000

20,000

25,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Revolving Accounts

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


98


Average Reported New Account Credit Line

30,000

35,000

40,000

45,000

50,000

55,000

60,000

65,000

70,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All New Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT

S


Average Limits of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


99



42,000

44,000

46,000

48,000

50,000

52,000

54,000

56,000

58,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All New Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of All New Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2

100



All Non-Revolving Accounts

Total Account Volumes ........................................................ 101

Total Account Balances ....................................................... 102

Average Account Balance .................................................... 103

Distribution of Unit Delinquency Rates ................................. 104

Distribution of Dollar Delinquency Rates .............................. 105

Total Reported New Account Originations ........................... 106

Total Reported New Account Balances ................................ 107

Average Reported New Account Balance ............................ 108



ACCOUNT-LEVEL INSIGHTS–ALL NON-REVOLVING ACCOUNTS

101



1.0

1.1

1.2

1.3

1.4

1.5

1.6

1.7

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Non-Revolving Accounts

0.0

0.1

0.1

0.2

0.2

0.3

0.3

0.4

0.4

0.5

0.5


NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Non-Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


102



164

166

168

170

172

174

176

178

180

182

184

186

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Non-Revolving Accounts

0

10

20

30

40

50

60

70


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Non-Revolving Accounts

2018-Q3 2019-Q3


103



108,000

108,500

109,000

109,500

110,000

110,500

111,000

111,500

112,000

112,500

113,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Non-Revolving Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Non-Revolving Accounts, by Risk Tier

2018-Q3 2019-Q3


104



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Account-level Delinquency: All Non-Revolving 30+ DPD60+ DPD90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: All Non-Revolving

30+ DPD

60+ DPD

90+ DPD


105



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Balance-level Delinquency: All Non-Revolving

30+ DPD

60+ DPD

90+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Balance-level Delinquency, by Risk Tier: All Non-Revolving

30+ DPD

60+ DPD

90+ DPD


106



95

100

105

110

115

120

125

130

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Non-Revolving Accounts

0

5

10

15

20

25

30

35

40

45


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Non-Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


107



0

5

10

15

20

25

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Non-Revolving Accounts

0

1

2

3

4

5

6

7

8


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Non-Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


108



0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Non-Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Non-Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2

109


CONSUMER-LEVEL INSIGHTS

Bankcard

Total Number of Consumers with Access to an Active Trade .............................. 110

Total Number of Consumers with a Balance ........................................................ 111

Percentage of Borrowers with a Delinquent Balance ........................................... 112

Average Number of Accounts Per Consumer ...................................................... 113

Average Total Balance Per Consumer, of Consumers Carrying a Balance ......... 114

Average Total Credit Line Per Consumer, of Consumers with a Credit Line ........ 115

Average Open-to-Buy Per Consumer .................................................................. 116



CONSUMER-LEVEL INSIGHTS–BANKCARD

110


Total Number of Consumers with Access to an Active Trade

3.95

4.00

4.05

4.10

4.15

4.20

4.25

4.30

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to a Card Account

0.0

0.5

1.0

1.5

2.0

2.5

3.0


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2018-Q3 2019-Q3


111


Total Number of Consumers with a Balance

3.20

3.25

3.30

3.35

3.40

3.45

3.50

3.55

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Card Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2018-Q3 2019-Q3


112


Percentage of Borrowers with a Delinquent Balance

0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: Card

30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%

35%


QUARTER

Consumer-level Delinquency, by Risk Tier: Card

30+ DPD

60+ DPD

90+ DPD


113


Average Number of Accounts Per Consumer

4.52

4.54

4.56

4.58

4.60

4.62

4.64

4.66

4.68

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Card Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Card Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


114


Average Total Balance Per Consumer, of Consumers Carrying a Balance

35,500

36,000

36,500

37,000

37,500

38,000

38,500

39,000

39,500

40,000

40,500

41,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2018-Q3 2019-Q3


115


Average Total Credit Line Per Consumer, of Consumers with a Credit Line

330,000

335,000

340,000

345,000

350,000

355,000

360,000

365,000

370,000

375,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of All Active Card Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limits of All Active Card Consumers, by Risk Tier

2018-Q3 2019-Q3

116


Average Open-to-Buy Per Consumer

295,000

300,000

305,000

310,000

315,000

320,000

325,000

330,000

335,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Card Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E O

TB


Average OTB of All Active Card Consumers

2018-Q3 2019-Q3

117


Loan on Card

Total Number of Consumers with a Balance . 118

Average Number of Acounts per Consumer . 119

Average Total Balance per Consumer, of Consumers Carrying a Balance 120



CONSUMER-LEVEL INSIGHTS–LOC

118



0.255

0.260

0.265

0.270

0.275

0.280

0.285

0.290

0.295

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Loan on Card Account

0

20,000

40,000

60,000

80,000

100,000

120,000


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Loan on Card Account, by Risk Tier

2018-Q3 2019-Q3


119


Average Number of Acounts per Consumer

1.27

1.28

1.29

1.30

1.31

1.32

1.33

1.34

1.35

1.36

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Loan on Card Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Loan on Card Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


120


Average Total Balance per Consumer, of Consumers Carrying a Balance

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Active Loan on Card Consumers

0

20

40

60

80

100

120

140

160

180


AV

ER

AG

E B

AL

AN

CE

(th

ousands)


Average Balances of All Active Loan on Card Consumers, by Risk Tier

2018-Q3

2019-Q3

121



Auto Loan

Total Number of Consumers with a Balance ..................................................... 122

Percentage of Borrowers with a Delinquent Balance ........................................ 123

Average Number of Accounts Per Consumer ................................................... 124

Average Total Balance Per Consumer, of Consumers Carrying a Balance ...... 125



CONSUMER-LEVEL INSIGHTS–AUTO LOAN

122



41

42

43

44

45

46

47

48

49

50

51

52

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Auto Account

0

5

10

15

20

25


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Auto Account, by Risk Tier

2018-Q3 2019-Q3


123



0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

0.70%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: Auto

30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Consumer-level Delinquency, by Risk Tier: Auto

30+ DPD

60+ DPD

90+ DPD


124



1.182

1.183

1.184

1.185

1.186

1.187

1.188

1.189

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Auto Accounts per Consumer

1.12

1.14

1.16

1.18

1.20

1.22

1.24


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Auto Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


125



770,000780,000790,000800,000810,000820,000830,000840,000850,000860,000870,000880,000890,000900,000910,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Consumers, by Risk Tier

2018-Q3 2019-Q3

126



Mortgage




CONSUMER-LEVEL INSIGHTS–MORTGAGE

127



0.940

0.942

0.944

0.946

0.948

0.950

0.952

0.954

0.956

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Mortgage Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Mortgage Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3

128



Unsecured Personal Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

129



350

375

400

425

450

475

500

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Personal Loans Account

0

20

40

60

80

100

120

140

160

180

200


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Personal Loans Account, by Risk Tier

2018-Q3 2019-Q3

CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

130



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: Personal Loans

30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Consumer-level Delinquency, by Risk Tier: Personal Loans

30+ DPD

60+ DPD

90+ DPD

131



1.445

1.450

1.455

1.460

1.465

1.470

1.475

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Personal Loans Accounts per Consumer

0.0

0.5

1.0

1.5

2.0

2.5


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Personal Loans Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3

132



236,000

238,000

240,000

242,000

244,000

246,000

248,000

250,000

252,000

254,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loans Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loan Consumers, by Risk Tier

2018-Q3 2019-Q3

133


Unsecured Tax Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED TAX LOANS

134



25,000

26,000

27,000

28,000

29,000

30,000

31,000

32,000

33,000

34,000

35,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S

QUARTER

Consumers Carrying a Balance on a Tax Loan Account

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000


CO

NS

UM

ER

S


Consumers Carrying a Balance on a Tax Loan Account, by Risk Tier

2018-Q3 2019-Q3


135



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

0.16%

0.18%

0.20%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Consumer-level Delinquency, by Risk Tier: Tax Loan

30+ DPD

60+ DPD

90+ DPD


136



1.02

1.03

1.04

1.05

1.06

1.07

1.08

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Tax Loan Accounts per Consumer

0.90

0.92

0.94

0.96

0.98

1.00

1.02

1.04

1.06

1.08

1.10


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Tax Loan Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


137



0

50,000

100,000

150,000

200,000

250,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Consumers

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Consumers, by Risk Tier

2018-Q3 2019-Q3

138



Unsecured Revolving Lines

Total Number of Consumers with Access to an Active Trade ........................... 139





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 144

Average Open-to-Buy Per Consumer ............................................................... 145



CONSUMER-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

139



800

820

840

860

880

900

920

940

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers with Access to a Revolving Loan Account

0

20

40

60

80

100

120

140


CO

NS

UM

ER

S (

thousands)


Consumers with Access to a Revolving Loan Account, by Risk Tier

2018-Q3 2019-Q3


140



200

210

220

230

240

250

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Revolving Loan Account

0

20

40

60

80

100

120


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Revolving Loan Account, by Risk Tier

2018-Q3 2019-Q3


141



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: Revolving Loans

30+ DPD

60+ DPD

90+ DPD

0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%


QUARTER

Consumer-level Delinquency, by Risk Tier: Revolving Loans 30+ DPD

60+ DPD

90+ DPD


142



1.2170

1.2175

1.2180

1.2185

1.2190

1.2195

1.2200

1.2205

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Revolving Loan Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Revolving Loan Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


143



118,000

120,000

122,000

124,000

126,000

128,000

130,000

132,000

134,000

136,000

138,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loan Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loan Consumers, by Risk Tier

2018-Q3 2019-Q3


144



280,000

285,000

290,000

295,000

300,000

305,000

310,000

315,000

320,000

325,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All Active Revolving Loan Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


TO

TA

L L

IMIT

S


Average Limits of All Active Revolving Loan Consumers, by Risk Tier

2018-Q3 2019-Q3

CONSUMER-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

145



160,000

165,000

170,000

175,000

180,000

185,000

190,000

195,000

200,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Revolving Loan Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


AV

ER

AG

E O

TB


Average OTB of All Active Revolving Loan Consumers, by Risk Tier

2018-Q3 2019-Q3


146



All Revolving Accounts

Total Number of Consumers with Access to an Active Trade ........................... 147





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 152

Average Open-to-Buy Per Consumer ............................................................... 153




147



4.00

4.05

4.10

4.15

4.20

4.25

4.30

4.35

4.40

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0


NU

MB

ER

OF

AC

CO

UN

TS


Consumers with Access to Any Revolving Account, by Risk Tier

2018-Q3 2019-Q3


148



3.25

3.30

3.35

3.40

3.45

3.50

3.55

3.60

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers Carrying a Balance on a Any Revolving Account, by Risk Tier

2018-Q3 2019-Q3


149



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: All Revolving

30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Revolving

30+ DPD

60+ DPD

90+ DPD


150



4.56

4.58

4.60

4.62

4.64

4.66

4.68

4.70

4.72

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Revolving Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Revolving Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


151



44.5

45.0

45.5

46.0

46.5

47.0

47.5

48.0

48.5

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Revolving Account

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Revolving Account, by Risk Tier

2018-Q3 2019-Q3


152



350,000

355,000

360,000

365,000

370,000

375,000

380,000

385,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limit of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limit of All Consumers with a Revolving Account, by Risk Tier

2018-Q3 2019-Q3


153



305,000

310,000

315,000

320,000

325,000

330,000

335,000

340,000

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E O

TB


Average OTB of All Consumers with a Revolving Account, by Risk Tier

2018-Q3 2019-Q3


154



All Non-Revolving Loans







CONSUMER-LEVEL INSIGHTS–ALL NON-REVOLVING LOANS

155



1,060

1,080

1,100

1,120

1,140

1,160

1,180

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Any Non-Revolving Account

0

50

100

150

200

250

300

350

400

450

500


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Any Non-Revolving Account, by Risk Tier

2018-Q3 2019-Q3


156



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

QUARTER

Consumer-level Delinquency: All Non-Revolving30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Non-Revolving

30+ DPD

60+ DPD

90+ DPD


157



1.408

1.410

1.412

1.414

1.416

1.418

1.420

1.422

1.424

1.426

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Non-Revolving Accounts per Consumer

0.0

0.5

1.0

1.5

2.0

2.5


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Non-Revolving Accounts per Consumer, by Risk Tier

2018-Q3 2019-Q3


158



154

155

156

157

158

159

160

161

162

2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Non-Revolving Account

0

100,000

200,000

300,000

400,000

500,000

600,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Non-Revolving Account, by Risk Tier

2018-Q3 2019-Q3

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