TransLink 2015 Transit Service Performance Review

Appendix JHow SeaBus and Rail Line and Station Summaries are Created

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Appendix J

2015 Transit Service Performance Review

Volume 1

Executive Summary

1. Overview

2. Planning Context in 2015

3. Transit Service Performance

4. Performance Highlights

Appendix A – Additional Figures

Appendix B – Report Definitions and Assumptions

Volume 2

Appendix C1 – Bus Route Summaries: Routes 1-99

Appendix C2 – Bus Route Summaries: Routes 100-299

Appendix C3 – Bus Route Summaries: Routes 300-799

Appendix C4 – Bus Route Summaries: Routes C1-C99

Appendix C5 – Bus Route Summaries: Routes N1-N99

Volume 3

Appendix D – SeaBus Route Summary

Appendix E – SkyTrain and West Coast Express Line Summaries

Appendix F1 – SkyTrain Station Summaries: Canada Line

Appendix F2 – SkyTrain Station Summaries: Expo Line

Appendix F3 – SkyTrain Station Summaries: Millennium Line

Online-Only Supplement (www.translink.ca/networkmanagement)

Appendix G – How to Read Bus Route Summaries

Appendix H – How Bus Route Summaries are Created

Appendix I – How to Read SeaBus and Rail Line and Station Summaries

Appendix J – How SeaBus and Rail Line and Station Summaries are Created You are here

002Key Characteristics

Sub-region of Primary Service: Predominant Vehicle Type:

Population (People, 800m Buffer): Employment (Jobs, 800m Buffer):

Contributes to FTN: One-Way Route Length (km):

2011 2012 2013 2014 2015 Rank if a Bus Annual Boardings: 6,282,000 6,081,000 6,045,000 5,969,000 6,092,000 10 of 217

Avg. Daily Boardings (Monday-Friday): 18,290 17,670 17,640 17,600 18,170 12 of 215Avg. Daily Boardings (Saturday): 16,580 16,140 15,920 15,150 15,690 5 of 183

Avg. Daily Boardings (Sunday/Holiday): 13,260 12,580 12,820 12,090 11,620 7 of 176 Annual Service Cost: $10,291,000 $10,469,000 $10,485,000 $10,484,000 $10,485,000 2 of 220

Annual Revenue Hours: 10,700 10,900 10,900 10,900 10,900 108 of 220 Cost per Boarded Passenger: $1.64 $1.72 $1.73 $1.76 $1.72 80 of 217

Avg. Boardings per Revenue Hour: 587 558 555 548 559 1 of 217Peak Passenger Load (Bi-Directional Avg.): 142 135 135 136 134 1 of 216

Peak Load Factor (Vehicle Occupancy): 37% 35% 35% 35% 35% 122 of 216

- No service change between December 2010 and September 2015

- Sun Run, begin service at 7hr on Sunday, April 19, 2015- Seasonal, Increase frequency from 30 to 15m, b/w 10-19hr (S/H) during summer (Victoria Day to Labour Day)- Canada Day, maintain 15m frequency until 25hr & extend service until 26hr- Celebration of Light, maintain 15m frequency until 24hr- Boxing Day, extend service until 26hr- New Year's Eve, maintain 15m frequency until 25hr & extend service until 26hr

Ridership TrendHistorical Linear Trend = -1%

North ShoreSeaBus

SeaBus

3.2

67,00017,000

No

Cost & Performance

Additional Service for Special Events in 2015

Service Changes Since December 2010

Effic

ienc

yCo

stRi

ders

hip

0

2,000

4,000

6,000

8,000

2011 2012 2013 2014 2015

Thou

sand

s

Annual Boardings Linear Trend

How the SeaBus Route Summary is Created...

12

3

4

5

678

1011

12

13

14

15

9

Performance by Day of Week, SeaBus — Summer Data collected late June to early Sept. of the given year

2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015

2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015

2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015

SeaBus

18:00 - 21:00

201 201 3 3 767 753 192

Time Annual Revenue Hours

Average Trips per Hour

Average Boardings per Hour

Average Boardings per Trip

Average Peak Load Factor

Average Peak Passenger LoadVehicle Type

(NB / SB)

2014 2015

Mon

day-

Frid

ay

01:00 - 06:00

126 126 1 1 115 122 29 30 7% 8% 50 / 8 51 / 9

09:00 - 15:00

3003 3012 4

SeaBus SeaBus

06:00 - 09:00

1438 1443 4 4 590 624 147 153 38% 41% 123 / 170 123 / 182 SeaBus SeaBus

246 SeaBus

4 516 529 129 132 34% 34% 132 /

SeaBus SeaBus

126 132 / 132 SeaBus SeaBus

15:00 - 18:00

1502 1509 4 4 970 1026 243 256 63% 67% 251 / 235 266 /

2 2 397 431 99 108

SeaBus

18:00 - 21:00

1192 1196 3 3 679 726 170 180 44% 47% 171 / 168 193 / 167

555 4

SeaBus

TimeAnnual Revenue

HoursAverage Trips

per HourAverage Boardings

per Hour Average Boardings

per TripAverage Peak Load

FactorAverage Peak Passenger Load Vehicle Type

(NB / SB)

26% 28% 120 / 79 132 / 84 SeaBus21:00 - 01:00

1008 1011

SeaBus SeaBus

2014 2015

Satu

rday

01:00 - 06:00

26 26 1 1 286 267 72 67 19% 18% 126 / 17 110 / 23

09:00 - 15:00

565 164 42% 43% 175 /

SeaBus SeaBus

06:00 - 09:00

156 154 2 2 260 268 65 67 17% 17% 64 / 67 67 / 67

SeaBus SeaBus

15:00 - 18:00

315 311 4 4 748 783 187 196 49% 51% 163 / 211 169 / 222 SeaBus

4 644 660 161

144 / 244 153 / 221

147 177 / 152

SeaBus SeaBus

21:00 - 01:00

214 210 2 2 500 520 125 130 32% 34% 150 / 99 163 / 97 SeaBus SeaBus

187 50% 49%

Time Annual Revenue Hours

Average Trips per Hour

Average Boardings per Hour

Average Boardings per Trip

Average Peak Load Factor

Average Peak Passenger LoadVehicle Type

(NB / SB)

2014 2015

Sund

ay/H

olid

ay

01:00 - 06:00

1 1Canada Day

only162 182 41 46 11% 12% 70 / 11 81 / 10

09:00 - 15:00

489 487 4 4

SeaBus SeaBus

06:00 - 09:00

66 64 2 2 316 329 79 82 21% 22% 94 / 64 95 / 69 SeaBus SeaBus

693 614 173 155 45% 40% 192 / 155 162 / 147 SeaBus SeaBus

15:00 - 18:00

257 255 4 4 854 742 213 185 55% 48% 203 / 224 174 / 197 SeaBus SeaBus

18:00 - 21:00

211 209 3 3 804 752 201 184 52% 49% 173 / 232 176 / 191 SeaBus SeaBus

21:00 - 01:00

162 163 2 2 525 477 131 118 34% 31% 141 / 121 145 / 92 SeaBus SeaBus

Top 25% of SeaBus service High 25% of SeaBus service Low 25% of SeaBus service Bottom 25% of SeaBus service

16 17 18 19 20 21

Hourly Passenger Volume and Capacity, SeaBus Data collected late June to early Sept. of the given year

Monday-Friday

Saturday

Sunday/Holiday

Southbound to WaterfrontSummer

0200400600800

1,0001,2001,4001,6001,800

Pass

enge

rs/S

pace

s pe

r Hou

r

2011 Volume 2015 Volume 2015 Capacity

0200400600800

1,0001,2001,4001,6001,800

Pass

enge

rs/S

pace

s pe

r Hou

r

2011 Volume 2015 Volume 2015 Capacity

0200400600800

1,0001,2001,4001,6001,800

Pass

enge

rs/S

pace

s pe

r Hou

r

2011 Volume 2015 Volume 2015 Capacity

22

23

SeaBus Route Summary

Population:

Number of people living within 800 meters from the SeaBus terminals at Waterfront Station and Lonsdale Quay (2015 Base Year estimates, Pitney Bowes).

Employment:

Number of people working within 800 meters from the SeaBus terminals at Waterfront Station and Lonsdale Quay (2015 Canada Business Points, Pitney Bowes).

One-Way Route Length:

The distance between the Waterfront Station and Lonsdale Quay SeaBus terminals.

Annual Boardings:

Annual Boardings = [Boardings for the given calendar year]

Boarding data is collected from the turnstiles at both SeaBus terminals for all sailings. This offers a comprehensive and accurate data set, and no ridership projections are used for SeaBus.

Average Boardings per Day Type:

Average Daily Boardings = [Boardings for the given calendar year by day type] / [Number of days (day-type) per year]

Annual Service Cost:

Annual Service Cost = [Annual Revenue Hours] x [Average Cost per Service Hour]

For the purpose of this report, the average cost per service hour is defined as follows:

• Average cost per service hour – SeaBus: $959

Note:

The values used in this 2015 SeaBus Service Performance Review represent the latest figures determined in collaboration with TransLink Finance. These values have been utilized to refine cost estimates between 2011 and 2015. The performance review utilizes a unified cost for all five years to remove external variations, such as inflation and gas prices, which are out of the scope of this review.

1

2

3

4

6

5

Annual Revenue Hours:

This includes total running time and recovery time, but does not include deadheading.

Cost per Boarded Passenger:

Cost per Boarded Passenger = [Annual Service Cost] / [Annual Boardings]

Average Boardings per Revenue Hour:

Average Boardings per Revenue Hour = [Annual Boardings] / [Annual Revenue Hours]

Peak Passenger Load (Bi-directional Average):

Because the SeaBus as a direct service with only two stops, the number of boarded passengers for each sailing is the same as the ‘Peak Load’ of the given trip.

• Peak loads are weighted using the annual revenue hours allocated for the given period, as shown in the following example:

• Average Peak Passenger Load between 6:00 and 7:00 AM would be: 36,941/439 = 84 passengers.

• This process was followed for every scheduled hour of service in the September Sheet of the given year to obtain the ‘Peak Passenger Load’.

Peak Load Factor (Vehicle Occupancy):

Peak Load Factor = [Average Peak Load] / [Vehicle Capacity]

• Average Peak Load is obtained from the previous calculation and divided over the capacity of the SeaBus; for example:

• From the previous calculation, the average Peak Load between 6:00 am and 7:00 am = 84 passengers / 385 spaces = 22%

Service Changes since 2010:

Comments regarding service changes implemented between December 13, 2010, and December 20, 2015, are included. Service changes implemented after December 20, 2015, are not included and will be addressed in the next version of this report.

Day Type Start Time Direction Peak Load Annual Revenue

Hours

Mon – Fri 6:00 – 7:00 NB (87) x (188) = 16,316 +

Mon – Fri 6:00 – 7:00 SB (82) x (251) = 20,625 =

Sum = 439 36,941

7

11

8

9

10

12

Additional Service for Special Events in 2015:

To accommodate additional anticipated demand for special events, additional SeaBus sailings are occasionally added throughout the year. Comments indicate special events and their respective schedule modification for which additional SeaBus sailings were added in 2015.

Historical Linear Trend:

Slope of the linear trend (line of best fit for all points in the chart).

Ridership Trend Chart (Annual Boardings):

Visual representation of annual boardings, calculated using the same procedure as item 4 (above).

Annual Revenue Hours:

Total number of revenue hours budgeted for the given period of time.

Average Trips per Hour:

Average number of trips per hour does not take into consideration hours with no scheduled service. For example, the SeaBus does not run between 01:30 and 06:00 on weekdays, but makes one final trip just after 01:00 in each direction. Therefore, the average for the time period between 01:00 and 06:00 displays as 1 trip per hour.

Average Boardings per Hour:

The average boardings per hour are weighted using annual revenue hours as follows:

• Average Boardings per Hour between 6:00 and 7:00 AM would be: 147,8115 / 439 = 337 Average Boardings per Trip:

Same procedure as item 11 (Peak Passenger Load) just averaged looking at the corresponding time period for the given schedule period . The average is weighted using annual revenue hours, similar to the other metrics. Average Peak Load Factor: Same procedure as item 11 averaged looking at the corresponding time period for the given schedule period . The average is weighted using annual revenue hours, similar to the other metrics.

Sheet Day Type Start Time Direction

Boardings per Hour

Annual Revenue Hours

Summer Mon – Fri 6:00 – 7:00 NB (347) x (188) = 65,236 + Summer Mon – Fri 6:00 – 7:00 SB (329) x (251) = 82,579 =

Sum = 439 147,815

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17

18

14

15

4

16

19

11

10

20

Average Peak Passenger Load (by Direction):

Peak passenger loads (boardings) for each trip were averaged using the number of trips per hour as shown in the following example:

• Average Peak Passenger Loads between 6:00 and 8:00 would be:

= NB / SB (109 / 134)

2015 Capacity (Hourly Passenger Volume and Capacity):

Capacity = [SeaBus Capacity] x [Trips per Hour]

Capacity is calculated for each clock hour based on the number of scheduled trips for the given direction departing in that hour. Capacity is 385 passengers for all vessels.

2011/2015 Volume (Hourly Passenger Volume and Capacity):

Volume = [Average Boardings per Trip] x [Trips per Hour]

Volume is calculated for each clock hour based on the average boardings per trip for the given hour and direction.

Sheet Day Type Start Time Direction

Average Peak Load

Trips per Hour

Summer Mon – Fri 6:00 – 7:00 NB (87) x (3) = 261 + Summer Mon – Fri 7:00 – 8:00 NB (126) x (4) = 504 =

Sum 7 765

Summer Mon – Fri 6:00 – 7:00 SB (82) x (4) = 328 + Summer Mon – Fri 7:00 – 8:00 SB (185) x (4) = 740 =

Sum = 8 1,068

Northbound Southbound

765/ 7 trips

1,068/ 8 trips

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21

23

Key CharacteristicsLength: 19 km

Number of Stations: 16Year Opened: 2009

Average Speed: 32 km/h

Cost & Performance

Annual Station Entries:Avg. Daily Station Entries (Mon-Fri):

Avg. Daily Station Entries (Sat):Avg. Daily Station Entries (Sun/Hol):

Annual Service Car-Hours:Annual Service Car-km:

Annual Capacity-km:Annual Operating Cost:

Cost per Boarded Passenger:Cost per Car-km:

Cost per Capacity-km:Boardings per Car-Hour:

Boardings per Car-km:Automated Passenger Counter (APC) sensor issues at some stations in 2014 and 2015 resulted in total station entries being underreported.

Service Changes Since 2011- August 2011, Increase peak frequency from 3m45 to 3m20 (7-18h M-F, 9-18h Sa, 10-18h S/H)- August 2011, Extend peak frequency to 6:30-7h (M-F) and 18-19h (all days)- September 2014, Add one train departing Richmond-Brighouse to Waterfront at 7:55

Historical Linear Trend = 0%

Canada Line

2011 2012 2013 2014 201539,142,000

120,700 120,300 118,900 117,300 121,700

Ride

rshi

p 38,782,000 39,070,000 38,445,000 38,394,000

90,700 90,300 88,100 89,600 87,000

Serv

ice 182,000 196,000 195,000 195,000

74,600 72,900 71,800 71,400 78,700195,000

6,377,000 6,841,000 6,272,000 6,271,000 6,275,000

Cost $2.49 $2.62 $2.60 $2.67

1,065,000,000 1,143,000,000 1,047,000,000 1,047,000,000 1,048,000,000

$0.09 $0.09 $0.10 $0.10 $0.11

Ridership Trend

2106 6 6 6 7Ef

fic. 218 208 206 206

$98,676,000

$15.47

$107,119,000

$15.66

$104,699,000

$16.69

$107,617,000

$17.16

$109,749,000$2.68

$17.49

0

10,000

20,000

30,000

40,000

50,000

2011 2012 2013 2014 2015

Thou

sand

s

Annual Station Entries Linear Trend

How Rail Line Summaries are Created...

1

2

3

4

567

91011

1213

14

15

16

8

2015 Performance by Day of Week Manual data collected early Sep. to mid-Dec.

10 2,420 240 5 1,250 250 5 510 100

18 6,180 340 9 2,900 320 9 720 80

18Olympic→ Yaletown

3,550 200 9 1,380 150 9 720 80

18 3,100 170 9 1,710 190 9 670 70

18 6,250 350 9 2,690 300 9 650 70

10 2,180 220 5 1,040 210 5 390 80

6 700 120 3 260 90 3 80 30

10 1,500 150 5 710 140 5 410 80

18 2,410 130 9 1,100 120 9 680 80

18 3,410 190 9 1,240 140 9 730 80

18 3,380 190 9 1,500 170 9 540 60

10 1,910 190 5 790 160 5 180 40

6 910 150 3 320 110 3 50 20

10King Edward→

City Hall1,550 160 5 780 160 5 500 100

18 2,540 140 9 880 100 9 610 70

18 2,770 150 18 1,100 120 18 620 70

18 2,180 120 9 1,100 120 9 620 70

10 1,890 190 5 450 90 5 230 50

6 510 80 3 200 70 3 30 10

Olympic→ Yaletown12:00-

15:00

15:00-19:00

City Hall→ King Edward

19:00-23:00

23:00-02:00

19:00-23:00 Yaletown→

Olympic23:00-02:00

Satu

rday

04:30-09:00

Olympic→ Yaletown

Bridgeport→ Aberdeen

Bridgeport→ Templeton

09:00-12:00

12:00-15:00

15:00-19:00

Sund

ay/H

olid

ay

04:30-10:00

Bridgeport→ Aberdeen

Bridgeport→ Templeton

10:00-12:00

23:00-02:00

Yaletown→ Olympic

Bridgeport→ Aberdeen

15:00-19:00

19:00-23:00 City Hall→

King Edward

Avg Trips/ Hour

Peak 60 Min in Peak Direction Avg Trips/ Hour

Peak 60 Min in Peak Direction Avg Trips/ Hour

Peak 60 Min in Peak Direction

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Mon

day-

Frid

ay

04:30-06:30 King Edward→

City Hall Aberdeen→ Bridgeport

Bridgeport→ Templeton

06:30-09:00

09:00-12:00

12:00-15:00

Avg Trips/ Hour

Peak 60 Min in Peak Direction Avg Trips/ Hour

Peak 60 Min in Peak Direction

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak 60 Min in Peak Direction Avg Trips/ Hour

Canada Line

Waterfront ↔ Bridgeport Bridgeport ↔ Richmond–Brighouse Bridgeport ↔ YVR–Airport

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Avg Trips/ Hour

Peak 60 Min in Peak Direction Avg Trips/ Hour

Peak 60 Min in Peak Direction Avg Trips/ Hour

Peak 60 Min in Peak Direction

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

Peak Surveyed Link

Pssngrs/ Hour

Pssngrs/ Train

>75% train capacity (v/c) 50-75% train capacity (v/c) 25-50% train capacity (v/c) <25% train capacity (v/c)

17 18 19 20

Manual data collected between early Sep. and mid-Dec. of the given year

Monday-Friday

Saturday

Sunday/Holiday

Canada Line

Daily Passenger Volume Between StationsTrains to Waterfront

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA 0

10,000

20,000

30,000

40,000

50,000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Pass

enge

rs p

er D

ay

Station (← Direction)

2011 Volume 2015 Volume

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA 0

10,000

20,000

30,000

40,000

50,000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Pass

enge

rs p

er D

ay

Station (← Direction)

2011 Volume 2015 Volume

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA 0

10,000

20,000

30,000

40,000

50,000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Pass

enge

rs p

er D

ay

Station (← Direction)

2011 Volume 2015 Volume

21

Manual data collected between early Sep. and mid-Dec. of the given year

Monday-Friday (7:55-8:55)

Saturday (14:55-15:55)

Sunday/Holiday (12:15-13:15)

Canada Line

Peak 60-Minute Passenger Volume and Capacity Between StationsTrains to Waterfront

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

0 2 4 6 8 10 12 14 16 18

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s pe

r 60-

Min

Station (← Direction)

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

0 2 4 6 8 10 12 14 16 18

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s pe

r 60-

Min

Station (← Direction)

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

0 2 4 6 8 10 12 14 16 18

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

WF VC YT OV BW KE OR LG MD BP BP AB LA RB BP TE SI YA

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s pe

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Min

Station (← Direction)

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Rail Line Summaries

Expo & Millennium Line Note: For the purposes of this report, the Expo and Millennium Lines are presented as a single line with two branches. This format was selected due to their blended service patterns. The Expo and Millennium Lines are broken into the following segments for the purposes of reporting:

• Mainline (combined service): Waterfront to Columbia • Expo Line Branch: Columbia to King George • Millennium Line Branch: Columbia to VCC–Clark

Line Length:

Line Length (one-way) = [Length of Mainline] + [Length of Branch 1] + [Length of Branch 2]

Average Speed:

Average Speed = [Line Length] / [Average End-to-End Travel Time]

Annual Station Entries:

Annual Station Entries = [Station entries for the given calendar year]

Average Station Entries per Day Type:

• For Canada Line, average daily station entries were calculated using Automatic Passenger Counter data for the complete calendar year.

o Average Daily Station Entries = [Annual station entries for the given calendar year by day type] / [Number of days (day-type) per year]

• For Expo/Millennium Line, no data is available. • For West Coast Express, average daily station entries data was collected from manual counts

conducted at Waterfront Station during the September schedule period for each year.

Annual Service Car-Hours:

Number of hours of service that rail cars provide along the line. One service car-hour is equal to one rail car in operation for one hour.

1

2

3

4

5

Annual Service Car-Kilometres:

Number of service kilometres that rail cars provide along the line. One service car-kilometre is equal to one rail car traveling one kilometre.

Annual Capacity-Kilometres:

Annual Capacity-Kilometres = [Average Rail Car Passenger Capacity] x [Annual Service Car-Kilometres]

Annual Operating Cost:

The operating cost of the line per year, provided by TransLink Finance.

Cost per Boarded Passenger:

Cost per Boarded Passenger = [Annual Operating Cost] / [Annual Boardings]

Cost per Car-Kilometre:

Cost per Car-Kilometre = [Annual Operating Cost] / [Annual Service Car-Kilometres]

Cost per Capacity-Kilometre:

Cost per Capacity-Kilometre = [Annual Operating Cost] / [Annual Capacity-Kilometres]

Boardings per Car-Hour:

Boardings per Car-Hour = [Annual Boardings] / [Annual Service Car-Hours]

Boardings per Car-Kilometre:

Boardings per Car-Kilometre = [Annual Boardings] / [Annual Service Car-Kilometres]

Service Changes since 2011:

Comments regarding service changes implemented between January 1, 2011, and December 31, 2015, are included. Service changes are implemented to address issues related to service performance, system maintenance, or construction.

Historical Linear Trend:

Slope of the linear trend (line of best fit for all points in the chart).

Ridership Trend Chart (Annual Boardings):

Visual representation of annual boardings, calculated using the same procedure as item 4 (above).

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10

11

12

15

16

3

13

14

6

7

8

Average Trips per Hour:

Average number of trips per hour in each direction for the given line segment, by time of day.

Peak Link:

The station pair observed to have the greatest in-train passenger volumes for the given time band. Passenger loads between the two stations listed are the greatest for the given line segment. Order of station pair indicates peak direction.

Passengers per Hour:

Passengers per Hour = [Maximum 60-Minute Passenger Volume]

Figures displayed are the maximums for the given time band and line segment in the peak (busiest) direction only.

Passengers per Train:

Passengers per Train = [Average Passengers per Train] / [Average Train Capacity]

Passengers per Day:

Passengers per Day = [All-day sum of in-Train Passenger Volumes]

Figures displayed are the sum of in-train passenger volumes for all trains traveling between the identified station pairs, in the given direction during the full-day station observation.

Passengers per Hour:

Passengers per Hour = [60-Minute in-Train Passenger Volume for Peak One-Hour Period]

Figures displayed are for the one-hour period during which the maximum 60-Minute in-Train Passenger Volume is reached for the given day and direction.

Spaces per Hour:

Spaces per Hour = [Trips per Hour] x [Average Practical Train Capacity]

Figures displayed are based on the number of trips per hour for the one-hour period identified in item (above).

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19

20

22

23

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Key CharacteristicsAbbreviation: BW

Sub-Region: Vancouver/UBCMunicipality: Vancouver (Zone 1)

Population Within 800m: 17,100Jobs Within 800m: 30,500

Year Opened: 2009Platform Type: SidePlatform Level: Underground

Number of Faregates: 5Connecting Routes:

Performance

Annual Station Entries:Avg. Daily Station Entries (Mon-Fri):

Avg. Daily Station Entries (Sat):Avg. Daily Station Entries (Sun/Hol):

Station Changes Since 2011

- No change to station between 2011 and September 201500

9,500 9,500 9,700 8,700 7,6007,300 7,100 7,400 6,700 6,100

4,333,000 4,330,000 4,395,000 4,027,000 3,649,00013,500 13,500 13,700 12,600 11,500

9, 15, 17, 99, N9, N15

2011 2012 2013 2014 2015

Broadway–City Hall Station

How Rail Station Summaries are Created...

12

3

4

5

Automatic passenger counter data collected between early Sep. and mid-Dec. of the given year

Monday-Friday

Saturday

Sunday/Holiday

Broadway–City Hall

Station Entries and Exits

0

500

1,000

1,500

2,000

2,500

Pass

enge

rs p

er H

our

2011 Entries 2015 Entries 2011 Exits 2015 Exits

0

500

1,000

1,500

2,000

2,500

Pass

enge

rs p

er H

our

2011 Entries 2015 Entries 2011 Exits 2015 Exits

0

500

1,000

1,500

2,000

2,500

Pass

enge

rs p

er H

our

2011 Entries 2015 Entries 2011 Exits 2015 Exits

6

7

Manual data collected between early Sep. and mid-Dec. of the given year Manual data collected between early Sep. and mid-Dec. of the given year

Monday-Friday

Saturday

Sunday/Holiday

Broadway–City Hall

Rolling 60-Minute In-Train Passenger Volume and Capacity Trains to Richmond–Brighouse and YVR–Airport

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s per

60

Min

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s per

60

Min

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2011 Volume 2015 Volume 2015 Practical Capacity

Pass

enge

rs/S

pace

s per

60

Min

*20-minute service disruption at 18:00 due to track intrusion on sample date

*Whitecaps game at BC Place on evening of sample date

8

9

Rail Station Summaries

Population:

Number of people living within 800 meters from the rail station (2015 Base Year estimates, Pitney Bowes).

Employment:

Number of people working within 800 meters from the rail station (2015 Canada Business Points, Pitney Bowes).

Annual Station Entries:

Annual Station Entries = [Station entries for the given calendar year]

For Canada Line, annual station entries were calculated using Automatic Passenger Counter data for the complete calendar year.

For Expo/Millennium Line, data is not available.

Average Daily Station Entries per Day Type:

Average Daily Station Entries = [Station entries for the given calendar year by day type] / [Number of days (day-type) per year]

For Canada Line, average daily station entries were calculated using Automatic Passenger Counter data for the complete calendar year.

For Expo/Millennium Line, data was collected through single full-day manual counts during the September 2011 schedule period. Data from other years is unavailable.

Station Changes since 2011:

Comments regarding station changes implemented between January 1, 2011, and December 31, 2015, are included. Station changes typically result from maintenance, rehabilitation, or other upgrade projects performed by TransLink, as well as to accommodate adjacent private developments.

1

2

3

4

5

Station Entries per Hour:

Station Entries per Hour = [Total Station Entries by Clock Hour]

For Canada Line, average station entries were calculated for each clock hour using Automatic Passenger Counter data for the September 2011 and 2015 schedule periods.

For Expo/Millennium Line, data was collected through single full-day manual counts during the September 2011 schedule period. No station entry manual counts were conducted in 2015.

Station Exits per Hour:

Station Exits per Hour = [Total Station Exits by Clock Hour]

For Canada Line, average station exits were calculated for each clock hour using Automatic Passenger Counter data for the September 2011 and 2015 schedule periods.

For Expo/Millennium Line, data was collected through single full-day manual counts during the September 2011 schedule period. No station entry manual counts were conducted in 2015.

Spaces per 60-Minutes:

Spaces per Hour = [60-Minute sum of Practical Train Capacity]

Sum of practical train capacity for a train and all trains departing in the following 60 minutes at the observed station platform.

Passengers per 60-Minutes:

Passengers per Hour = [60-Minute sum of in-Train Passenger Volumes]

Sum of in-train passenger volumes for a train and all trains departing in the following 60 minutes at the observed station platform.

6

7

8

9