Transforming your business with call recording
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Transforming Your Business With Call Recording
description
Our latest presentation looks at how your business can benefits and be transformed from call recording technology.
Transcript of Transforming your business with call recording
Transforming Your Business With Call Recording
Take Your Business to the Next Level• For any business, ensuring you
have the best telecoms infrastructure in place will not only help you to operate efficiently, but you’ll also improve quality standards and safeguard your business interests.
• Call recording technology is an important tool used by many leading businesses.
What is Call Recording
Call recording is a way for you to record telephone conversations in a digital audio file format.
When you receive or make a call, the call recording system automatically starts recording the call.
Calls will then be stored and retrieved. Many companies now use a hosted application provided by a telecoms supplier or alternatively you can set-up dedicated in-house equipment.
Savings, Sales and Benefits
Some of the reasons to install call recording include (but are not limited to):
• Save costs by boosting staff productivity • Increase sales and profits• Monitor and review business performance • Improve customer service • Recall information when needed• Protect business and staff• Comply with government/company legislation
Business Benefits
Reduce Costs and Increase Sales
• Call recording will also allow you to increase sales and profits by monitoring and refining how your staff handle business calls.
• Furthermore, you can save costs by improving staff training.
Business Benefits
Monitor What’s Being Said
Customers, clients, staff, business partners – calls are made for a variety of different reasons every day.
Call recording technology will allow you to monitor what’s been said and resolve any issues, discrepancies or complications should they arise further down the line.
Business Benefits
Protect Your Business
If issues turn into legal matters, recorded telephone conversations can be used as evidence if someone was to make a false allegation concerning a staff member or your business.
Call recording will help protect your business and your staff from any unscrupulous or erroneous activities.
Business Benefits
Conform to Legalities
Whether it’s law or industry / company policy, you may be required to install call recording technology as part of the services you are offering.
This will ensure you’re complying with legislation and thus operating to industry standards.
Business Benefits Improve Customer Service
Whether it’s to monitor the performance of your staff or to discover the types of questions and queries that are frequently asked, you’re able to improve your service as a result.
By monitoring call volumes and activity you’re able to take stock and manage the situation effectively – helping to streamline and improve efficiencies over time.
Business Benefits
Uncover Training Opportunities
Improving call handling, client management, and overall communication skills is possible by listening back to your call recordings.
Recording calls for training purposes is the single most effective reason to record telephone calls with customers and clients.
Business Benefits
Evaluate Improvements Over Time
Whether it’s to monitor improvements in staff communication or to measure the volume and subsequent handling of calls, you can see if progress has been made by evaluating improvements over time.
Business Benefits
Free Up On-Site Resources
Hosted cloud-based services mean that you do not need any special equipment. All calls are securely stored in hosted data centres, and can be downloaded whenever required.
This means that you can reduce on-site office space and there is no special equipment to maintain and your sensitive calls, are securely backed-up in the cloud.
Who Can Benefit From Call Recording? From call centres to small businesses, whatever the size of your organisation, call recording services can help massively.
Typical sectors that have benefited from call recording include (but are not limited to):
• Insurance• Finance• Government (central and
local)• Healthcare • Service industries
Reality Telecom
Reality Telecom is a leading provider of inbound numbers solutions for businesses.
Find out more about call recording services, including our free trial, by contacting us today:
Contact us today:
Website: www.realitytelecom.comEmail: [email protected]
Image Sources• Title slide image http://www.bigstockphoto.com/image-32993390/stock-photo-phone-isolated-on-white• Slide 2 image: http://
www.bigstockphoto.com/image-18867098/stock-photo-one-black-telephone-isolated-on-white-background• Slide 5 image: http://
www.bigstockphoto.com/image-41925205/stock-photo-customer-service-representative-wearing-a-headset-at-the-office
• Slide 6 image: http://www.bigstockphoto.com/image-44866153/stock-photo-close-up-of-a-man-using-mobile-smart-phone
• Slide 7 image: http://www.bigstockphoto.com/image-44765647/stock-photo-internet-security-and-network-protection-concept%2C-padlock-and-connection-plug-on-laptop
• Slide 8 image: http://www.bigstockphoto.com/image-24054575/stock-photo-legal-gavel-on-a-law-book• Slide 9 image: http://www.bigstockphoto.com/image-36447157/stock-photo-macro-of-digital-dictaphone• Slide 11 image: http://
www.bigstockphoto.com/image-38917468/stock-photo-business-graph-output-growth-of-silver-bars• Slide 13 image: http://www.bigstockphoto.com/image-424932/stock-photo-3d-chrome-pound-symbol
