Transforming the Technology Operating Model to Deliver ... · Transforming the Technology Operating...

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Transforming the Technology Operating Model to Deliver What Really Matters to Customers Andy Weir Executive General Manager, Enterprise Services and CIO Bankwest

Transcript of Transforming the Technology Operating Model to Deliver ... · Transforming the Technology Operating...

Page 1: Transforming the Technology Operating Model to Deliver ... · Transforming the Technology Operating Model to Deliver What Really Matters to Customers Andy Weir Executive General Manager,

Transforming the Technology Operating Model to Deliver What Really Matters

to Customers

Andy Weir Executive General Manager, Enterprise Services and CIO

Bankwest

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So are things really changing?

Source - McKinsey

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The ‘new world’ model…

NEW FINANCIAL SERVICES CUSTOMER VALUE PROPOSITION

LIFE/BUSINESS ENABLER SEAMLESS CHANNEL EXPERIENCE

MOBILITY THE INTERNET

OF THINGS

NEW DISTRIBUTION MODELS

SOCIAL MEDIA CUSTOMER ANALYTICS

DIGITAL SECURITY

PAYMENTS & WALLETS

INCREASINGLY IMPORTANT SERVICE OFFERINGS

AGILE INFRASTRUCTURE INNOVATIVE & AGILE DNA SHARED ECOSYSTEMS NEW DELIVERY MODELS

TRANSFORMING TECHNOLOGY - ‘NEW WORLD’ CAPABILITIES

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New Delivery Models

Too Many Layers

Takes Too Long

Wasteful

Disengaging

“A bad model will beat a good person every time”

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The largest sources of ‘waste’ in software/change delivery…

Source – Mary Poppendieck “Lean Software Development”

Building the wrong thing!

Managing WIP (CRs, scope creep,

excessive documentation)

Service Provider Handoffs &

Dependencies

Continually forming & re-

forming teams

Excessive bureaucracy

(investment appraisals)

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Traditional Technology organisations need to take inspiration from new places…

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Reduce Cycle Time

Customer Affinity

Increase Value

Engagement

= Great Products

New models will maximise value for your customers and the organisation…

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Innovation and Agility DNA

Think Customer (purpose) Autonomy & Mastery

Collaboration (ABW) Release Creativity (Hack Days)

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Agile Infrastructure

Continuous Delivery Flexible ‘Core’ & Interfaces

Secure Build Once - Device Agnostic

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Shared Ecosystems will emerge to create new commercial models and opportunities

Embrace New Entrants

to Value Chain

Leverage Broader

Collaboration

Communities

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Thanks for listening…

any questions??

contact me: [email protected]

@weewee67