Transforming the Technology Operating Model to Deliver...
Transcript of Transforming the Technology Operating Model to Deliver...
Transforming the Technology Operating Model to Deliver What Really Matters
to Customers
Andy Weir Executive General Manager, Enterprise Services and CIO
Bankwest
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The ‘new world’ model…
NEW FINANCIAL SERVICES CUSTOMER VALUE PROPOSITION
LIFE/BUSINESS ENABLER SEAMLESS CHANNEL EXPERIENCE
MOBILITY THE INTERNET
OF THINGS
NEW DISTRIBUTION MODELS
SOCIAL MEDIA CUSTOMER ANALYTICS
DIGITAL SECURITY
PAYMENTS & WALLETS
INCREASINGLY IMPORTANT SERVICE OFFERINGS
AGILE INFRASTRUCTURE INNOVATIVE & AGILE DNA SHARED ECOSYSTEMS NEW DELIVERY MODELS
TRANSFORMING TECHNOLOGY - ‘NEW WORLD’ CAPABILITIES
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New Delivery Models
Too Many Layers
Takes Too Long
Wasteful
Disengaging
“A bad model will beat a good person every time”
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The largest sources of ‘waste’ in software/change delivery…
Source – Mary Poppendieck “Lean Software Development”
Building the wrong thing!
Managing WIP (CRs, scope creep,
excessive documentation)
Service Provider Handoffs &
Dependencies
Continually forming & re-
forming teams
Excessive bureaucracy
(investment appraisals)
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Reduce Cycle Time
Customer Affinity
Increase Value
Engagement
= Great Products
New models will maximise value for your customers and the organisation…
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Innovation and Agility DNA
Think Customer (purpose) Autonomy & Mastery
Collaboration (ABW) Release Creativity (Hack Days)
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Agile Infrastructure
Continuous Delivery Flexible ‘Core’ & Interfaces
Secure Build Once - Device Agnostic
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Shared Ecosystems will emerge to create new commercial models and opportunities
Embrace New Entrants
to Value Chain
Leverage Broader
Collaboration
Communities