TRANSFORMING LEGAL · legal technology by using analytics to drive decision making: • Outside...

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TRANSFORMING LEGAL

JASON PARKMAN

CEO, MITRATECH

Leveraging Technology to make Legal the “Best Run

Function” in the Corporation

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TODAY’S OBJECTIVE

CONFIDENTIAL: CLIENT USE ONLY

Leverage the market leadership of

Mitratech’s world-class client base

to share with you how leading legal

departments are responding to trends

in the corporate legal industry and

leveraging technology to become

one of the best-run functions in

corporation

Our Mission

To make legal the

best-run department

in the corporation

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Other (GRC, LH, DocMgt, IP Mgt,

etc…), 42%

E-Billing, 16%

Matter Management, 42%

% OF LEGAL SOFTWARE SPEND

EVOLUTION OF THE GC’S OFFICE

CONFIDENTIAL: INTERNAL USE ONLY

Source: 2012 Mitratech market research survey of corporate

legal departments, n=90 Clients and Prospects

While MM & E-

billing are more

mature markets,

legal operations

departments are

increasingly

spending their

budget in adjacent

spaces at a CAGR

of 10%+

The corporate legal department’s role is evolving from a reactive cost

center to a proactive, corporate business partner

“GCs are no longer are limited to

a reactive role overseeing

litigation farmed out to law firms

but instead are key members of

the corporate decision-making

team. Many find the job

unmatched within the legal

profession, in both demands and

rewards.”

-Harvard Law Bulletin Summer 2012

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7 KEY TRENDS IMPACTING THE MARKET


Decision Analytics: Data-driven,

benchmarked, real-time, delivered directly

to the user

Legal Dept as Business Unit:

Being asked to be more

predictable, more cost-effective,

more efficient and to prove ROI

Collaboration: Technology fostering

transparency and reducing work, breaking

down silos, enabling ad-hoc & virtual teams

Universal Accessibility: The information

and functionality you need, whenever,

wherever

Productivity: Technology reinforcing best-

practices, automating processes, creating

efficiencies

Legal Dept as Change Agent: At

the forefront of predicting and

managing risk, defining and

reacting to new regulations,

defining vendor relationships

Legal Ecosystem Trends Technology Goals

Increasing Stakes: Compliance

risk, legal risk, intellectual property

management, all materially

impacting corporate performance

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REACTIVE

• Decisions made on instinct and

experience

• Legal department an isolated department

• Seller’s market for legal services

• PC anchor of computing

• Expect a return on technology in 2-3 years

• Outside firms default choice for most work

• Point solutions and environments across

the business

PROACTIVE

• Decisions made predictively with robust

data

• Legal department a strategic business

partner

• Buyer’s market for legal services

• Mobile plays an equal part

• Expect a return on technology in 6-12 mos.

• Strategic use of outside firms with increasing

work in-house

• Unified solution across departments and

functions

IN THIS MARKET, A BEST RUN LEGAL DEPT

LOOKS LIKE:


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INCREASE PRODUCTIVITY

DECISIONS BASED ON ANALYTICS

INCREASE COLLABORATION

UNIVERSAL ACCESSIBILITY

TECHNOLOGY GOALS OF BEST-RUN LEGAL DEPTS


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STAFF PRODUCTIVITY




CASE STUDY: CHEVRON


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Chevron increases the value of their

legal technology by using analytics to

drive decision making:

• Outside counsel assessment

model to inform the staff selection

process and optimize the mix of

law firms

• Significant litigation reporting for the

executive team to increase visibility

and decrease risk

• Integrate IP and legal spend

management to increase e-billing

adoption and simplify the systems

landscape

CHEVRON: ANALYTICS TO BUSINESS PROCESS


“The overall goal of the counsel

assessment model is to reduce

costs and improve case

outcomes. The General Counsel

is focused on using the best

outside attorneys for each case

rather than just the best firms.”

Phyllis Swanson, Business Analyst – Legal IT

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COUNSEL ASSESSMENT DRIVES DECISIONS


Selected Firm = Lower Expenses & Better Outcomes

Firm 3

Firm 2

Firm 1

Outside Counsel Assessment Wizard

TEAMCONNECT PLATFORM

Firm I

use

all the

time Firm

that is

cheap

Firm 1: Highest Win Rate

Among Similar Matters

Firm 2: Highest Ratio of

Win Rate : Total Cost

Among Similar Matters

Firm 3: Highest Win Rate

in this jurisdiction

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STAFF PRODUCTIVITY




CASE STUDY: WILLIAMS, INC.


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After a staff reduction of 40%,

Williams increased the productivity

and collaboration of the whole staff by

centralizing the operations of the

Office of the General Counsel to

include legal and compliance groups

• Designed a tool to identify matters

for inclusion by auditors in SOX

reporting

• Consolidate systems to increase

collaboration between legal,

finance, and compliance groups

• Create enforceable retention policy

for the legal staff

WILLIAMS: DOING MORE WITH LESS


“Matter Management is the hub

for all your operations and

allows you to leverage

technology to facilitate strategic

planning, address compliance

requirements and initiatives and

most importantly, to manage

the daily operations of the

department.”

Danette Gallatin, Legal Dept Business Manager

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REDUCING THE RISK AROUND SOX COMPLIANCE


Finance

• Reporting requirements satisfied

Compliance Team

• Reports automatically created by compliance team, passed off to audit committee through TC

Legal Team (AGC)

• Associate GC reviews matters from a single view; Makes assessment of matter impact to determine inclusion in reporting

Compliance Team

• Compliance team uses reporting tool within TC to identify matters for potential inclusion in audit reports for SOX compliance

Legal Team

(Staff Attorneys)

• Legal staff fill in matter data using wizards in TeamConnect (TC)

RESULT: REDUCED RISK, INCREASED COLLABORATION, AND

INCREASED PRODUCTIVITY OF SMALLER STAFF

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STAFF PRODUCTIVITY




CASE STUDY: CNA INSURANCE


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CNA has expanded their use of

enterprise legal management to:

• Systemize the end to end claims

litigation process under a single

platform

• Create a virtual team of 5,000

internal and external stakeholders

• Change the legal ecosystem to handle

high volumes of in-sourced matters

• Compare and evaluate external firms

within the system to drive costs down

and outcomes up

• Generate $20m in value for the

corporation over the past 5 years

CNA: DRIVING RESULTS ACROSS TEAM OF 5,000


"TeamConnect helps attorneys

handle their portfolio of cases

more efficiently. Attorneys can

find information faster, work on

cases more easily and be

more accurate. TeamConnect

won’t allow outside attorneys

to bill at rates other than what’s

in the system. This is a huge

savings for us.”

Tom Dunlop, Assistant VP of Legal

Services

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CREATING A VIRTUAL CLAIMS LITIGATION TEAM


All Claims coming into Claims System

Claims adjuster clicks “Upload to TeamConnect” in

claims system when litigation risk is present

TeamConnect Matter

Created Automatically

Matter Assigned to

Outside Counsel

Adjuster assigns the

case to staff or outside

counsel based on data

analysis

Case details, documents, court

deadlines all managed via

TeamConnect

Outside counsel collaborate, submit

invoices and timekeeper data, and

update matters and attach documents

with restricted TeamConnect access

Matter

Assigned

to Inside

Counsel Matter

Assigned

to Inside

Counsel

Matter

Assigned

to Inside

Counsel

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• Decisions made predictively with robust data

• Legal department a strategic business partner

• Buyer’s market for legal services

• Mobile plays an equal part

• Expect a return on technology in 6-12 mos.

• Strategic use of outside firms with increasing work in-house

• Unified solution across departments and functions

THE BEST RUN FUNCTION IN THE ORGANIZATION


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PORTFOLIO OVERVIEW


Flexible

Scalable

Proven

TEAMCONNECT The Only Legal Management Platform You Will Ever Need

Best-in-class

configurability tools

Robust integrations

Ability to build

custom apps

Broadest ELM

suite

50% client

extension

Up to 12k users on

1 instance

6x more MM

clients

13 yrs, 1 platform

Hundreds of

millions in value

creation annually

ENTERPRISE

REPORTING

AND

ANALYTICS

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• For more information on this presentation, please visit

our website and download the whitepaper, “Transforming

Legal into the Best Run Function in the Corporation”

• To get in touch with Mitratech, visit with us today or

contact us at your convenience:

QUESTIONS?


The Proven Platform for Enterprise Legal Management

www.mitratech.com

512.382.7322

5001 Plaza on the Lake, Suite 111

Austin, TX 78746

http://www.mitratech.com/

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