Transforming Healthcare: Patient Centered Innovation

v/ Director Barbara Spurrier, Center for Innovation, Mayo Clinic, USA

Denmark Innovation Conference

Transforming Health Care at Mayo Clinic: Human-Centered Innovation

January 21, 2014

Barbara Spurrier, Administrative Director, Center for Innovation, Mayo Clinic

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The best interest of the patient

is the only interest to be considered…

William J. Mayo, MD (1910)

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Our Vision Mayo Clinic will provide an unparalleled experience as the most trusted partner for health care

Our Mission To inspire hope and contribute to health and wellbeing by providing the best care to every patient through integrated clinical practice, education and research

Our Primary Value The needs of the patient come first

Value Statements These values, which guide Mayo Clinic’s mission to this day, are an expression of the vision and intent of our founders, the original Mayo physicians and the Sisters of Saint Francis

• Respect

• Compassion

• Integrity

• Healing

• Teamwork

• Excellence

• Innovation

• Stewardship

Organizations and leaders need to:

• Reinvent customer relationships; make customer intimacy their #1 priority

• Embody creative leadership

• Embrace innovation

Global CEO Study (IBM – 2010)

“Incremental changes are no longer

sufficient in a world that is operating in fundamentally

different ways.”

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Mission – CENTER FOR INNOVATION

Transforming

the delivery and

experience of

health and health care

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Definition of Innovation

Center for Innovation

“The problems that exist in the world

today cannot be solved by the same

level of thinking that created them.”

Albert Einstein

Computer

Programmers

Administrative

Assistants

& Coordinators

Project Managers

Anthropologists Scientists

Volunteers

Marketers

Nurses

Innovators

Analysts Attorneys

Engineers

Bioethicists Administrators

Physicians

Designers

Thinking Differently

“…innovation requires focus and

a lot of disciplines.” Steve Jobs

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All life is an experiment.

The more experiments you

make the better.

Ralph Waldo Emerson

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Human Centered

Design Implementing

Transitioning ownership to an

operational home

Scanning & Framing

Examining world trends and

unmet user needs to frame

opportunities; Aligning with

Mayo strategy

Experimenting

Understanding user needs

to define and refine

concepts

Prototyping

Iterating and validating tangible

models

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“The mission of design thinking

is to translate observations into

insights and insights into

services and products that will

improve lives.

…design thinking is human-

centered innovation…”

Tim Brown, Change by Design

Incubators

Government

Payers

Providers

Health Systems

Communities

Academia

Industry

-Retail

-Pharma

-Technology

-Food

-Energy

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Always Be There For Me.

Mayo Practice

When I Need to Come to You

Connected Care

Health & Wellbeing

Innovation Accelerator

When You Can Come to Me

When I Never Knew I Needed You

Help Me Understand and Apply Innovation

to My Work

Examples of Connected Care Projects

Center for Innovation

Apps that Connect

Asthma - Connecting adolescents via their smart phones

to personalized asthma management services.

Video Visits

Connecting physicians and care teams to patients in their

community clinics and homes.

Traumatic Brain Injury Rehabilitation

Providing remote brain injury therapy.

Thriving in Place

Helping seniors stay home, connected and safe.

OB Nest

Prenatal care that promotes a fully activated and healthier

mother and healthier baby.

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Innovation Catalyst

The Garage

CoDE

Transform

Toolkit

Always Be There For Me…

And Help Me Understand and Apply Innovation to My Work

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1 Build a Discipline of Innovation

2 Recruit a Diverse Team

3 Embrace Creativity & Design Thinking

4 Environments Matter

5 Co-Create with your Customers and Stakeholders

6 Organize around Big Idea Platforms

7 Collaborate inside and outside

Lessons Learned Learning about Innovation

Center for Innovation MANGE TAK!!!

spurrier.barbara@mayo.edu www.mayo.edu/center-for-innovation