Transforming Business Through Smarter Process

Jul, 2009

The New Science of Fixing Thingshttp://www.tnsft.com/

Charles AguilarHa DaoRay HemmeleKevin KidderMarty Shultz

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Objectives

• Provide overview of TNSFT (The new Science of Fixing Things)

• Discuss how TNSFT’s core competency fits within SSA’s Strategy

• Discuss the Potential Next Steps

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TNSFT

• Who are they and what do they do?- UK business that started 4 years ago by John Allen and David Hartshorne.

(Ha has worked with them for many years.)

- Developed a methodology of fixing simple/complex systems and parts Extremely quickly - usually identifying the solution within a few days. (SSA approach to solving similar problems would typically take months.)

- Approach applies to any Scientific, Manufacturing or Design area• Electrical, Chemical, Mechanical, metallurgy…..

- They fix problems, train people to fix problems, provide training, and Mentoring.

• 3 courses – you may be able to bring your problem to class to solve.- Diagnostic tools – online training- Convergent Diagnostics to Reduce Variation – 3 day class- How stuff really works – 4 day hands-on course

- Publish articles – they have 9 articles on their website and 7 quick reference guides.

• Numerous case studies.

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Sectors and Clients

- Industrial Processes Casting , Coating, Extrusion, General Assembly, Injection Molding, Joining and Machining.

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What’s in it for SSA&Company?

• Competitive advantage. Their methodology is NEW. But, it fits well under the Shainin and DFSS value streams.

• Unknown market size – every company that designs, produces, or uses any type of parts/equipment.

• TNSFT is better at solving technical problems much more quickly than SSA

• Their approach is complementary to our current offering.

• Very low risk to engage with this small company. If they don’t partner with us they may partner with one of our competitors

- Low impact to our business but it would be an opportunity loss

• High up-sell potential at clients like Cooper, Westinghouse, CRL, Honeywell….. This methodology could be taught in universities which could lead to more business.

• Provides a few development opportunities to our more technical Dir/Sr. Directors.

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What are TNSFT’s Goals / Problems Needs

• Goals - Grow the business. This new approach is BIG and they would like to see it

grow.

- Get 40% to 50% billable time (currently at 20%-25%.)

- Obtain higher revenue than is normally achievable through a 2 person company.

- Develop new methodology/material, mentor, write, and speak.

• Problem- They’re problems solvers and teachers first – business people second.

- They don’t want to be employees and don’t want to manage employees.

- Consider them as inventors who enjoy practicing their inventions. They don’t enjoy the growing a business or managing people.

• Needs: - They need a “host” to grow their business. This situation resembles Mikel’s

launch of Six Sigma with Jack and Rich.

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Possible arrangements

• SSA attends their training sessions

• TNSFT mentors SSA through problems

• SSA licenses and teaches their material.

• SSA Co-sponsors their OE classes

• SSA markets their abilities and case studies

• TNSFT works with SSA customers under the SSA Banner.

• SSA purchases TNSFT but everyone keeps skin in the game

• ?????

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Potential Next steps

Thoughts, questions and comments?

1. SSA leadership needs to understand why this methodology is powerful.

2. Determine how SSA can create a demand in the marketplace. How big can this opportunity be?

1. Current clients, old clients, shared value, web champagnes, guaranteed performance for daily rate, Seminars, teach OE classes, DFSS …. ?

3. We’d like to explore the relationship further by looking at opportunities to engage with TNSFT

4. Get better at solving difficult technical problems - faster

1. Get more training and mentoring from TNSFT

2. Receive mentoring while applying concepts to client problems