Transforming Asset Intensive Businesses with SAP Mobile Solutions

Transforming Asset Intensive Businesses

with SAP Mobile Solutions

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Today’s Presenter

Joe Granda, Mobile Product Marketing, SAP

Joe Granda joined SAP via the Syclo acquisition as

EVP of Syclo Marketing. Joe is currently on the SAP

Mobile Product Marketing team responsible for Line of

Business applications and Internet of Things (M2M).

He has been involved in the mobile market since 2006

where he has been an evangelist promoting the

business process improvements mobile delivers. Prior

to joining SAP and Syclo, Joe has had roles in sales,

marketing, product management and development in

the software and computer industry.

Asset intensive enterprises Keep the lights on, the trains running, and the world turning


The world is asset intensive

* Examples: Production equipment, tools, vehicles, facilities , power grid

More machines (50B) than people exist in the world

Annual global maintenance spend exceeds $447B

Assets are geographically distributed and the people that service and operate them are mobile


Asset intensive enterprises have unique needs in the field

Volatile Environment

Requiring remote and distributed workforces

People and assets exposed to elements

Continually changing conditions

Single asset can take months to inspect

Require workers on either end to properly repair

Difficult to access and often out of sight

Long-cycle and complex maintenance

Large volumes of schematics and specifications

Distributed & Dynamic

Linear Assets

Large Complex Equipment

Exposed to elements, noise, and heavy equipment

High voltage surround by lots of water

Extensive regulatory and union influence


Complete solutions ensuring productivity and safety Whether at the mine face, atop a tower or in a boiler

Crew Management Manage crews & vehicles Reassign jobs

Automated Debriefing Time tracking Parts & materials

Intelligent Scripting Perform multi-point inspections Perform branched diagnostics Perform complex work orders

GIS Locate jobs/assets on maps Find best route Locate other crews and P.O.I.s View geo-fences to avoid

unauthorized areas Geo-tag assets

Measurements & Readings Capture with barcode, Bluetooth

and peripherals Machine to machine

Interactive 3D Schematics View part and asset assemblies Initiate tasks and transactions

from therein

Location Based Services Track crews in real-time via GPS Capture geo-tags Track job and work status and

progress

Document Management Photographs Documents

Safety & Communications Automated distress calls Real-time permits/tag-outs Multi-party messaging

Core Business Processes Maintenance, inspections, repairs Operator rounds

Successful companies Recognize their assets are distributed, their people are mobile, and their customers

are on-the-go


A rapidly changing world

Industry trends…

Increasing competition,

consolidation, globalization

Increasing risk and

regulatory compliance

Increasing energy, material

and labor costs

Consumerization of IT

Social Media

Mobile

Cloud

Big Data

IT mega-trends at work…

Operating at or near

100% capacity


Improve workforce safety and

productivity, optimize asset

performance and transform

service delivery

Rapidly analyze asset and

service performance, customer

trends, financials and

regulatory exposure

Bring customers closer to their

providers and empower them to

more efficiently consume

services

Successful companies Harness the power of mobile solutions to…

Result Result Result

Reduced safety incidents

Reduced / shortened outages

Improved work quality/uptime

Shortened work cycles

Improved customer satisfaction

Faster response to markets

Improved shipping coordination

Improved service fly-in efficiency

Improved permit processing

Reduce delays and shortfalls

Reduced risk and associated costs

Reduced regulatory fines

Reduced service/production costs

Deferred capital expenditures

Increased revenues

Field Workforce Customers & Partners Managers & Executives

Virtualize, accelerate and

transform


Mobile solutions virtualize business

connect to enterprise data

collaborate with partners

conduct business

Mobile enables you to anytime, anywhere

Analytics

Personal Productivity

& Safety

Partner Collaboration

Core Business Processes

Customer Engagement

Perform safety checks

Receive/respond to alerts

Manage approvals

Manage certifications

Receive training

Manage accounts/contracts

Coordinate orders/shipping

Monitor/reduce consumption

Manage issues/problems

Track/prepare for storms

Collect and manage samples

Conduct operator rounds

Inspect, maintain, repair assets

Manage inventory / spares

Ship and deliver

Respond to outages

Obtain permits

Manage fly ins and assignments

Manage shipments

Manage time, expense, billings, orders


…accelerate decision, change and response…

Maintenance & Operations

Service & Support

Engineering & Construction

Sales & Marketing

Logistics & Admin

Connected

Disconnected

Real-Time

Build plants and add network

capacity faster

Bring renewable sources and

green tech on line faster

Shorten billing/collection cycles

Shorten permit times

More easily recruit, and train

Provision new customers /

services faster

Integrate new partners /

suppliers faster

Speed up parts orders / delivery

Respond instantly to changing

demand/supply conditions

Get ahead of outages,

incidents and failures

Real-time continuous customer visibility

Adopt new regulatory

requirements faster Executives

Launch new products/services faster

Report outages faster


…and transform your business

Consumers

Environment

Businesses

Workforce

Shareholders

Community

Simpler…

Streamline your processes including compliance

and safety

Faster…

Respond more quickly to asset issues and

customer requests

Smarter…

Build predictive maintenance programs built on

more and accurate data (leverage HANA)

Powering core asset intensive

business processes


Powering a wide range of asset intensive industries

Utilities

Mining

Oil & Gas

Chemical

Transportation

Telecom

Mills

Defense

IM&C

EC&O

Aerospace & Defense Public Infrastructure

http://imagedirectory.wdf.sap.corp:6085/ImageLibrary/ImageDetailsView?imageId=06d2a06d-66b3-43dd-a099-65f83444983c


Mobile apps to power core business processes

Power

Generation

Installation, maintenance, repair

Operator rounds

Fire and safety rounds

Planned and unplanned Inspections

Planned shutdowns

Permits to work

Plant supervision

Warehouse management

Transmission

Linear network inspections

Pump and station Inspections

Specialized inspections – poles, waterways, aerial leakage

Installation, maintenance, repair

Network outage response

Permits to work

Vegetation management

Fleet maintenance

Inventory management

Distribution

Meter change-outs and readings

Connects and disconnects

Customer audits

Install, inspect, maintain, repair

Outage and emergency response

Storm damage surveys


Fleet maintenance

Pole test and treat

Consumer/Citizen reporting

Keep the lights on

Fuel Customer Distribution Plant Transmission



Oil & Gas

Upstream

Exploration & survey

Construction / installation

Drilling orders

Sampling and lab testing

Operator rounds

EHS / Fire & Safety Rounds

Well, rig, pipeline maintenance

Spares and tools

Emergency response

Supervision and scheduling

Midstream


Operator rounds

Inspections



Emergency response

Shipping


Downstream

Equipment/Plant maintenance

Shutdown & turnaround

Fleet maintenance

Shipping and transport

EHS / Fire & Safety rounds

Commercial sales

Company-owned filling stations

o Facilities management

o Inventory management

o Sales/service in dev. countries

Keep production running and oil flowing

Exploration Customer Commercial

& Retail

Refining Transportation Development Extraction



Industrial Machinery & Components

Keep lines moving and customers running

Warehouse

Warehouse management

Shipping

Receiving

Transfers

Cycle counts

Plant


Operator rounds

Sampling, lab testing, QA


Plant maintenance and

calibrations


Spares and tools

Emergency response


Line Clearance

Sales & Service

After-market field service

Service parts management

Warranty and returns mgmt

Design &

Engineer

Customer Store &

Move

Manufacture Market, Sell &

Service

Source &

Procure

Immediate benefits for your

maintenance operations


Successful maintenance organizations mobilize their

processes and people

Successful

Mobile Apps

Successful

Maintenance

Workforce

Successful

Assets

Maintenance

Inspections

Repairs

Supervision

Safety

Governance

Compliance

Visibility

Productivity

Longevity

Reliability

Performance


Driving safety, productivity and reliability

Safety

Visibility

Compliance

Productivity

Governance

Incidents reduced to near zero (goal)

Work capacity increased by 10-20%

Labor productivity increased by up to 50%

Idle time and over-time reduced by 40-60%

Rework reduced by 15-20%

Reduced down-time / production delays by 20-30%

Preventable failures reduced by up to 90%

Maintenance backlog reduced by up to 60%

Inventory carrying costs reduced by 5-10%

Workforce

Assets

SAP mobile solutions for

maintenance


Industry’s most complete portfolio of apps

And rapidly growing

SAP Work Manager

SAP Rounds Manager

SAP Multi Resource Scheduling

SAP EHS Safety Issue

SAP Work Manager

SAP Inventory Manager

SAP Rounds Manager

SAP Visual Enterprise Viewer

SAP Multi Resource Scheduling


SAP Inventory Manager


SAP Transport Notification

SAP Transport Tendering

SAP mCommerce

SAP mUtilities

SAP Retail Execution

SAP Precision Retailing

SAP Sales Manager

SAP Sales Order Notificaiton

SAP Customer and Contacts

SAP ERP Order Status

SAP Customer Briefing

SAP Cust.Financial Fact Sheet

SAP Workflow

SAP Business Objects Mobile BI

SAP BusinessObjects Explorer Mobile

SAP Strategy Management

SAP Finance mobile apps SAP StreamWork for Mobile SAP Procurement mobile apps SAP Human Resources mobile apps

R

Engineering /

Construction

Logistics

& Admin

SAP HANA

SAP Mobile Platform

Sybase 365 Messaging Service &

Support

Sales &

Marketing Executives

Maintenance

& Production

• SAP CRM Service Manager


SAP Enterprise Asset Management Optimizing asset cost, performance, risk, and safety

SAP Enterprise Asset Management supports organizations in efficiently and sustainably managing the

entire lifecycle of physical assets* in terms of performance, risks, and expenditures to achieve and

maintain the stated business objectives. [See PAS 55 / ISO-NP 55000, the specifications and guidelines for good practices in asset management]

Solution today

* Examples: production equipment, tools, vehicles, facilities, pipelines, roads, railways,…

*Plants, vehicles, roads, rail tracks, pipelines, power lines, and machinery, for example

MRO+ procurement and inventory

Asset maintenance

Financial optimization and reliability reporting

Inspection and calibration

Human resources

RFID and mobile devices

Asset health monitoring

Materials requirements planning

Project management

Core financials

+Maintenance, repair, and overhaul

Asset portfolio and project management

Asset information management

Maintenance operations

Asset visibility and performance

Real estate lifecycle management

Plan and

design

Procure

and build

Com-

mission Operate Maintain

Decom-

mission

Maintenance parts and services provisioning

Operational risk management

Mobile asset management


Syclo provides a broad suite of mobile applications with

industry-specific functionality

SAP Work Manager SAP Inventory

Manager

SAP CRM Service

Manager

SAP Rounds

Manager SAP Sales Manager

Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)

100% Configurable

Any device using Meta Data Driven client

Online and offline


Empowering field workforce SAP Work Manager

Uses Cases

Enable the maintenance side of your business

Install and geo-tag equipment, including meters

View asset schematics, history, dependencies

Execute to guided workflows

Generate notifications and work orders

on-the-spot

Report worker’s status, progress and location

Business Value

Increase plant and equipment performance

Improve workforce productivity and safety

Reduce overtime and cost of maintenance

Promote a 360° view of operations

Reduce unplanned downtime

Keeps the drills running, trucks hauling, and conveyors rolling

SAP’s industry leading mobile app maintains, inspects and

repairs mission critical assets

SAP insights Companies that monitor asset performance in real – time can improve their asset productivity by up to ~36%


Empowering field workforce SAP Rounds Manager

Uses Cases

Take measurement points

Conduct operator rounds

Perform maintenance inspections

Execute environmental, health, fire and safety

inspections

Execute compliance inspections

Business Value

Prevent/reduce production stoppages/ delays

Prevent and reduce safety incidents

Reduce maintenance costs

Increase regulatory compliance

SAP’s industry leading mobile app collects meter readings,

inspects assets, promotes compliance

Manages risk and prevents the unacceptable

SAP insights

Companies that monitor asset performance in real – time can reduce Un-Planned Downtime Or Outages by up to ~55%

Click to see demo

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be


Empowering field workforce SAP Inventory Manager

Uses Cases

Manage parts and ore inventories

Perform cycle counts

Receive, transfer, issue and adjust

Manage parts during inspections, maintenance,

repairs

Business Value

Keep inventory moving

Ensure mission critical parts are available

when needed

Prevent obsolescence

Control/manage theft and shrinkage

Reduce inventory carrying costs

Keeps your valuable parts and spares under control and ready to respond

SAP’s industry leading mobile app for handling and

managing parts in the warehouse and the field

SAP insights

Companies that mobilize inventory management can reduce their manpower hours by 75%


Empowering the field workforce SAP 3D Visual Enterprise Viewer

Uses Cases

Deploy with SAP workforce products to maintain,

inspect, repair, install, remove, select and order parts

View, zoom, pan and rotate interactive 3D part and

asset CAD assemblies

Play step-by-step component animations and work

instructions

Business Value

Eliminate inaccuracies and lost time associated with

language differences, paper based transactions, and

undocumented part histories

Increase plant, network and fleet performance

Improve workforce productivity and safety

Reduce overtime and cost of maintenance

Reduce unplanned downtime

Keeps the lights on, the water running and the furnaces burning

SAP’s industry leading mobile app for viewing and

interacting with 3D part and asset schematics

SAP insights and references

Companies visualizing their enterprise reduce complexity and improve productivity

Demonstration


LoB/Industry Apps Customer/Partner Apps Analytics Apps

SAP Store - Mobile Apps

SAP Mobile Platform

Support for All

Popular Devices

Instant

Mobilization

Full-Service

Platform

Backend agnostic

End-to-end solution from SAP

Employees Customers Partners

Presentation Frameworks

Application Services

Foundation Services

Afaria Managed Mobility

RDS

Consulting

3rd Party Solutions SAP HANA & DBs Sybase 365

What customers

and analysts say


Analysts on SAP mobile solutions

Mobility Report

“Mobile Device Management is Dead.

Long Live Enterprise Mobile Management”

Winners Losers

SAP IBM

Antenna Oracle

Boxtone RIM

MDM is Dead – Long Live EMM!

Author: Chris Marsh | Co-Authors: Eugene Signorini

Yankee Group, June 2012

Magic Quadrant for Mobile

Application Development Platforms

Authors: Bill Clark, Ian Finley, Song Chuang

Gartner, 26 April 2012 ID:G00230529

http://maps.yankeegroup.com/ygapp/analyst/showAnalystBio/cmarsh

http://maps.yankeegroup.com/ygapp/analyst/showAnalystBio/esignorini

http://maps.yankeegroup.com/ygapp/analyst/showAnalystBio/esignorini


SAP customer testimonials

Increased Productivity

Took their paper-based workflow from 12 steps to

only 5; increase work time for every tech

“

”

Increased average number of monthly work orders

per employee from 43 to 87 by using SAP mobile

Reduced drive time by average of 30 min and

reduced data entry time by average of 30 min each

day

“

”

Cost Reductions Compliance and Safety

Reduced DOT inspection effort by 75% “

”

100% visibility of outbound shipments and those in

transit to receiving locations where before there

was 25% time spent sourcing or driving to located

inventory

“

”

360 Views of Operations

Bar coding with time/date stamps provided 100%

EH&S inspection execution compliance

Reduced cycle by 80% - 2.5 hour substation

inspection down to 20 minutes

Conclusion


SAP mobile value proposition for asset intensive companies Virtualize, accelerate and transform

Backed by scale

of SAP and partner

Ecosystem

Scale to a highly

distributed

infrastructure and

customer base

An SAP strategic

pillar

Largest development

effort in the industry

SAP is proven leader

in mobilizing core

business processes

Solid roadmap of

enhancements

Most complete

mobile solution in

the industry

Easily configurable

packaged apps

BYOD supported

by easy to use app

stores

Transformative

solutions for

leadership

Accelerate your

decisions

and responses

Foresee and

respond to

opportunities

Get ahead of

outages, incidents

and failures

Install and activate

new equipment

faster

Integrated new

partners/employees

/technologies faster

Respond instantly

to changing

demand / supply

conditions

Virtualize

your workforce,

customers, partners

The workforce is

no longer confined

to the desk, control

room, or vehicle

Customer and

partner touches

are continual and

interactive

Mobile experience

becomes the

enterprise-wide

experience

Transform the way

you do business, and

thus your ecosystem

Simpler business

processes

Faster

deployments and

responses to asset

management

Smarter decisions

leveraging timely

and accurate data

1 2 3 4 5


How can SAP work with you?

Like to learn more about a specific solution?

. . . we can schedule a focused deep dive

Have an idea for a potential mobility solution?

. . . we can help refine the use cases and potentially

explore creation of a prototype

Need a robust business impact analysis for your

mobility investments?

. . . we can work with you to leverage our benchmarking

and value engineering capabilities

In the process of formulating your mobility strategy?

. . . we can assist you in the creation of a prioritized

mobility roadmap and strategy

Thank You!

Contact information:

Joe Granda [email protected]

39

mailto:[email protected]

Closing and Q&A

Participate in today’s TweetChat about wholesale distribution

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SAP Mobile Insights Webcast Series

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Appendix


Key trends shaping asset-intensive industries

Capacity

Increasing demand

Aging workforce and

infrastructure

Rising material and

energy costs

Digging and drilling

deeper

Deploying and

transporting farther

Increasing transportation

bottlenecks

Customer choice

Increasing competition

Globalization and

population growth

Environmental

sensitivities

Media coverage of

incidents

Fines and penalties on

delays, shortfalls and

outages

Theft and increasing

security risks

Technological

Innovation

Deployment of intelligent

systems, e.g. smart

meters

Increasing reliance on

mechanization

Expansion of wireless

infrastructure

Exploration and detection

equipment

Remote condition

monitoring

Geo-tagging / tracking

Social & Economic Political

& Regulatory

Enforcement of market

liberalization

Increasing fines

More audits and hazard

assessments

Greater reporting

requirements

Increasing import/export

restrictions

Increasing civil and

criminal actions


The resulting drivers

Infrastructure

Upgrade assets

Prolong asset life

Prevent asset failures

Optimize asset

efficiency

Improve security

Prevent compliance

failures

Promote safety

Improve productivity

Transfer knowledge

Train to support new

technologies

Improve contractor

tracking and

management

Enable to engage with

Customers and respond

faster to outages

Customer

Shorten and prevent

outages

Offer new products and

services

Increase touch points

Provide on-line access,

visibility and services

Improve community and

environmental health

Workforce Management

Reduce carbon footprint

Reduce risk

Reduce fines/penalties

Reduce capital

expenditure

Balance supply and

demand

Increase revenue,

cash flow and ROA

Reduce cost of service

delivery and production


Successful companies…

Real-time on-line mobile

solutions

Support new products and

services

Enable participation in

environmental stewardship

Transform their experience

Recognize their assets are distributed, their people are mobile,

and their customers are on-the-go

Mobile analytics

Access targeted,

personalized information and

mission-critical activity

Make better decisions

Respond quickly to emerging

opportunities

Field Workforce Customers & Partners Managers & Executives

They empower stakeholders with mobile solutions

Streamline operations

Tear down data and

communication silos

Automate critical activities and

core business processes


Five pillars of success for the maintenance workforce

Safety

Visibility

Compliance

Productivity

Governance

Procedural steps and Personal Risk Assessments (PRAs)

Intuitive, easy-to-use applications and devices

Procedural steps and inspections

Real-time permits to work and tag-outs

Workflows, processes, data, LBS to ensure excellence

Standard-to-actual tracking

GIS/GPS tracking and geo-fencing

Real time progress and status

Knowledge-based work

Ability to work independently



Telco & Utilities

Transmission

Outage management

Line inspections

Substation inspections

Vehicle maintenance


Equipment installation

Viewing of advanced content

Scheduling

Asset Auditing

Distribution

Outage management

Customer service

Inspections


Meter management

Vehicle maintenance

Construction

Asset auditing

Pole test and treat


Water/Wastewater

Facilities Maintenance &

Management

Pipe & Facility Inspections

Inventory Management

Safety & Security Management

Storm Water Detention / Retention

Facility Management

Pump Station Condition

Assessments

Emergency Dispatch & Repair

Permit to work

Keep the lines open, the water running, and the furnaces burning



Mining

Explore & Develop

Survey

Drilling, sampling, testing

Construction

Installation

Supervision

Inspection and

certification

Mine planning

Mine

Mine mapping

Production

Condition monitoring

Sampling and lab testing

EHS inspections

Maintenance

Emergency response

Spare and tools mgmt.

Fuel / lubricants mgmt.

Material

shipping/tracking

Plant

Operator rounds

Sampling, lab testing,

QA

EHS inspections

Maintenance

Emergency response

Spares and tools

Lubricants mgmt.

Material

shipping/tracking

Scheduling

Fleet & Transport

Material shipping tracking

Equip. shipping/tracking

Maintenance

EHS inspections

Emergency response

Keep production running and ore moving

Exploration Customer Shipping Production Processing Development



Chemical

Storage

Warehouse and tank mgmt

Shipping

Receiving

Transfers

Cycle counts

Inspection rounds

Safety rounds

Maintenance

Plant


Operator rounds

Sampling, lab testing, QA

Shutdown & turnaround


Plant maintenance


Spares and tools mgmt.

Emergency response


Distribution

Fleet maintenance

Shipping and transport

EHS

Emergency response

Keep assets and production running

Suppliers Customer Distribution Chemical Processing Sales



Engineering Construction & Operations

Sales & Engineering

Bid management

Project management

Change Requests

Measurements and readings

Sampling

Surveying

Construction

Measurements and readings

EHS - fire, safety, security rounds

Inspections and site supervision

Project management

Crew scheduling

Construction orders

Equipment maintenance

Parts, spares and tools mgmt

Materials management

Emergency response

Operations

Operator rounds

EHS - fire, safety, security rounds

Inspections

Facilities maintenance

Parts, spares and tools mgmt

Materials management

Service requests

Scheduling

Emergency response

Keep sites open, projects on time and operations running

Sales Operations Construction Customer Engineering Procurement


Resulting in financially healthy and sustainable operations

Production and service levels increased

Lost work days and related legal/insurance costs avoided

Fines reduced, saving millions

Negative press and impact on share price avoided

Contractual penalties avoided, saving millions

Ability to renegotiate 3rd party service contracts improved

Ability to expand capacity with the same maintenance workforce

Maintenance costs significantly reduced

Capital expenditures to prolong operational life safely deferred

Safe

Productive

Reliable


Specific maintenance processes

Execute on projects and work orders, and perform tasks

Conduct planned, unplanned, structured and unstructured

inspections and rounds - discrete or routed based

Locate assets and find best route to assets and job sites in plant,

above ground, underground, on published roads and rural areas

Generate on-the fly work orders and work order requests

Coordinate with other crews, 3rd parties and fly-ins to perform and

complete work

Work with large volumes of data, schematics, historical documents

View, request, order, pick up parts, and install parts and materials

Collect samples and view and order analyses and other services

View and coordinate with other teams and fly-ins required to

complete the job

Monitor and manage multiple dependent teams, assets and

requests simultaneously

Maintenance

Inspections

Repairs

Supervision


Asset intensive customers SAP Work Manager

Power Water & Gas Defense Transportation Oil & Gas Chemical

Mining

IM&C

http://www.fewa.gov.ae/index_en.html


Pacific Gas & Electric Major gas and electric utility

Business Challenges

Pole Test and Treat - T&D and Field Automation System were

past end of life, costly to maintain needed an enhanced mobile

solution to dispatch work assignments and quickly capture

inspections data

Vegetation Management – Maintaining updated customer

records and inspection data was a challenge. Critical regulatory

agencies reporting.

Warehouse Management – Inventory solution required across

different device platforms. Needed to leverage existing SAP

data in a connected and disconnected environment

Benefits

Increased field worker productivity by 47%

Improved reporting and reduced the cost of compliance

Were able to roll out the application to contractors performing

the work with minimal time spent on training

Able to predict cost for projects

Integrated Mapping allows for Asset management and work

orders to be viewed and completed in one application

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SAP technology leveraged across

several departments

SAP Work Manager tightly integrated

with PG&E’s SAP ERP system and

ESRI GIS.

SAP Inventory Manager and SAP

Rounds Manager

PG&E crews and contracting crews

can download thousands of poles as

projects and effectively manage them

from mobile devices

Multiple warehouses have the ability

to inventory track and maintain parts

information for all field service

technicians

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Newmont Mining One of the world’s largest gold producers

Business Challenges

Replacing Mincom solution for 32 locations

across six countries

Work in environments with or without network

coverage

Extensive and valuable assets that must be

maintained to retain market position and safety

levels

Large workforce where efficiencies needed to be

improved

Benefits

Easily configure solution to their specific mining

needs

Ability to build solid maintenance history with

time/date stamped record

Access authorization based on roles such as

supervisor, technician or operator

SAP Work Manager to extend SAP

ERP to maintenance techs within the

mine sites

Online/Offline capabilities since

“Shops” usually connected with Wi-Fi

while outside and underground is

usually disconnected

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Authority Profiles provides security to

mobile functionality based on SAP

authorization role

Permits – issue of work order permits

Image capture to seamlessly integrate

with Notifications or Work Orders

Handheld Creation of work orders,

notifications, operations, time and

TECO from the field

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Additional customers SAP Work Manager

Parks & Recreation

Hospitality

Mills High Tech

Retail Consumer Products

Higher Ed Life Science

Healthcare

Public Infrastructure


AstraZeneca World-wide biopharmaceutical company

Business Challenges

Looking for a mobile solution to rid them of a

paper work order backlog

Standardize data capture among all technicians

for accurate asset

Extend technicians visibility into stocked spare

parts and current inventory levels

Benefits

Automatic e-audit capture of asset touches and

calibration results

Paper-based workflow reduced from 12 steps to

only 5 while simultaneously standardizing data

capture

Reduced their pre-mobile paper backlog from 2

weeks to 2 hours

Gave technicians ability to see all history,

inventory levels, safety guidelines, etc.

Panasonic Toughbooks to be

used in their wireless

environment

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SAP Work Manager with their

SAP v4.6c

Calibrations Module to provide

configuration info and advanced

computations


Additional asset intensive customers Other SAP products

Utilities Chemical Oil & Gas Mining Telecom IM&C

http://www.youtube.com/watch?v=7WEVaN-5AQs&list=PL9B42E5B237DE43E0&index=4&feature=plpp_video

http://www.brandsoftheworld.com/download/brand/32372.html


Empowering managers and executives SAP BusinessObjects Explorer / Mobile BI

Transform the way we make decisions

SAP insights and references

SAP’s industry leading mobile analytics platform for

executives, field workers and customers alike

Generate real-time data-intensive mobile analytics powered

by SAP HANA and SAP enterprise mobility

Companies with High Mobility Maturity Have on an Average

21.5% Lower Customer Churn

Uses Cases

Predictive analyses versus outdate reactive reports

Generate and view intelligent analytics on the go

Access and view “big” data in real time

View partner, supplier and customer analyses

View plant, network and workforce performance

analyses

Business Value

Utilize trend and threshold analyses to reduce

outages, failures and incidents

View revenue trends to target customers with

improved offerings

Track and manage to outages


BP Multinational oil and gas company with chemical plants

Business Challenges

In rugged and hazardous environments where

materials are highly combustible

Highly regulated and must meet safety and

compliance standards

Wireless on industrial sites is very noisy

During Turnaround, Execution Management is

“blind” much of the time to progress, issues,

exceptions….

Plant outages and downtime very expensive

Benefits

One hour of time savings per day per employee

Improved regulatory compliance

Cut cycle time for turnarounds by 10%

Reduced resources for Turnaround Execution

(up to 15%) and reduced planned timescales

(up to 5%); Reduced risk of TAR overrun

Safer TAR’s and NO isolation incidents recorded

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SAP Inventory Manager to control

inventory in the warehouse

SAP Rounds Manager guides plant

workers to collect data and status

SAP Work Manager to control work

orders in the plant – maintenance

history, scheduling, etc

Task Tracker for real-time tracking of

turnaround work & sign-offs

Isolations Tracker to ensures that work

is conducted in right order and that all

work permits have correct status

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Deployed to over 1,000 users

worldwide using a variety of devices;

Integration into multiple back-ends:

SAP, Primavera, Maximo, OSI PI

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T-Mobile USA Telecom industry – From paper to mobile inventory

Business Challenges

Modernize the tedious paper-based inventory

process in retail stores that consumed 400,000

to 600,000 manpower hours each year

Ultimately deploy to over 2,000 retail stores

across the nation

Work connected or unconnected as WiFi

availability varies per store

Count SKUs found in multiple locations with a

store seamlessly

Benefits

Decreased inventory count hours by 50%

Trimmed 50% more time off inventory activities

by later increasing mobile functionality

Saw total reduction in hours needed for store

inventory by 75% with mobile

Increased store employee customer facing time

Improved sales associates’ job satisfaction

SAP for scalability to full set of retail

stores and flexibility for retail

environment needs

SAP Inventory Manager for blind

inventory counts, goods receipt and

transfer order creation

Selecting SAP was the quickest part of the project. Our

consulting partner highly recommended SAP after

recently completing a SAP implementation for another

client. The key selling points were pre-built and pre-

integrated products for SAP that could be quickly

deployed. And SAP certainly delivered quickly. In a

mere 6 weeks, we went from development to initial

deployment.

Ashley Bartels, Senior Manager of Software Development,

T-Mobile

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Transforming Asset Intensive Businesses with SAP Mobile Solutions

Technology

Transcript of Transforming Asset Intensive Businesses with SAP Mobile Solutions