Transformation of Postal & Courier Services Through Regulation Presentation By F.W. Wangusi, MBS...

Transformation of Postal & Courier Services Through

Regulation

Presentation By

F.W. Wangusi, MBSDirector General

Communications Authority of Kenya

Kenya’s Experience

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Kenya’s ICT landscape by Sept 2014

TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Postal/Courier Licensees - 214

Postal/Courier Outlets – 1410

Internet Penetration – 57%

Mobile Money Subscribers – 27M

Mobile Penetration – 81%

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Legal & Regulatory frameworkThe Law:

Constitution & Act - CAP 411A

Sector Regulations & Guidelines

Sector Policy/International

Obligations

License Terms & Conditions


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ICT sector Regulator

The Regulator Communications Authority of Kenya (formerly CCK) was established in 1999 to regulate the ICT Sector. The Regulator’s mandate covers; Telecommunications, Postal & Courier, Broadcasting & Information Technology

C.A’s Vision

Access to and use of Information and Communication services by all in Kenya by 2018

C.A’s Mission

Facilitate the transformation of lives through progressive regulation of the Information & Communication Technology sector


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Our Role in Postal & Courier

CA

Creating a Conducive & Enabling

Environment

Managing Competition &

Consumer Protection

Enforcing License Conditions:

-Monitoring QoS-Managing Security

Ensuring access to Postal Service as Universal Service

obligation


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Conducive & Enabling Environment


Sector Policy 2006

The Act: KICA 2013

Regulations & Guidelines

Determinations from Research & Studies

Licence Terms & Conditions

KE-CIRT/CC

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Universal Access

PCK is the designated Public Postal License , responsible for USO in Kenya

PCK must meet its license terms/conditions and USO Requirements i.e:-National/County outlets targets -Services to un-served and underserved areas-Universal Service Fund(USF)


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Enhancing Confidence in Postal & Courier


Postal Courier Security Objectives

Detect/Control transmission of prohibited articles

Prevent revenue & asset loss

Enhance Cyber-security for adoption of e-commerce

Protect employees, consumers, asset

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Security initiatives cont….

• Project under implementation: UPU supplied Automated Mail Quality Measurement System

• KE-CIRT/National Public Key Infrastructure

• Proposals under public consultation• Minimum security standards(MSS) to

for all licensees• Assessment model to measure

security level in postal/courier facilities and processes


Postal & Courier Security

National KE-CIRT/CC

Implement National

Cybersecurity Policies, Laws &

RegulationsCybersecurity Awareness &

Capacity Building at the National Level

Technical Co-ordination &

Response to Cybersecurity

Incidents

Early Warning & Technical Advisories

Development & Implementation

of a National Public Key

Infrastructure (NPKI)

Research & Development

(R&D) on Cybersecurity

Establish Collaboration

(National, Regional &

International) on Cybersecurity

Cyber-security: National KE-CIRT/CC

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Quality of Service(QoS)

Current QoS indicators:• Delivery timelines• Frequency of delivery to

P.O Box

Proposed indicators:• Claims/Complaints resolution

timelines and procedures• National & county population

per private letter box• National and Global Monitoring

System(GMS) RFID being installed for regulatory purposes


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Consumer protection

Enhanced consumer choice with over 224 postal/courier operators licensed to date

Recourse to CA if consumer is dissatisfied with response to complaint filed with operator

Operators maintain a complaints log/register inspected by the CA

All Postal/Courier operators must have complaints resolution procedures and policy filed with the CA


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Challenges

Lack of proper National Addressing System

Appropriating the cost of USO in the sector amidst scarce resources

Building confidence among consumers in light of the security related threats

Ensuring 100% compliance to standards & license conditions

Protection/policing of reserved services amid growing informal operators in informal settings


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Regulatory interventions

Creating an enabling

environment for growth in the sub-

sector

Facilitating Infrastructure &

Services Development;

National Addressing

Enhancing Postal & Courier services

penetration through USF

Monitoring Quality of Service through

Automated Measurement

system

Undertaking Research/Studies for Postal/Courier

Development

Enact regulations & guidelines; E-

commerce guidelines,

Competition Regulations


Transforming the Postal & Courier Sector

15TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Thank You

Postal & Courier Businesses Accelerating adoption of ………..

Transformation of Postal & Courier Services Through Regulation Presentation By F.W. Wangusi, MBS...

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