Transform Sales with SAP S/4HANA®

24
Transform Sales with SAP S/4HANA® S/4HANA Update 1610

Transcript of Transform Sales with SAP S/4HANA®

Page 1: Transform Sales with SAP S/4HANA®

Transform Sales withSAP S/4HANA®

S/4HANA

Update 1610

Page 2: Transform Sales with SAP S/4HANA®

2/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.

The information outlined below is helpful to understand the contents

of this value proposition white paper. It gives clear details on the objective

and scope of the paper. Key definitions are also provided for select sections

of the paper to provide further clarification.

DELIVERABLE OBJECTIVE

Provides information on the value in moving from an ERP on a traditional database to SAP S/4HANA® and cloud and line-of-business (LoB) solutions

KEYDEFINITIONS

Within the process and sub-process deep-dives, there is detailed content in table format articulating the following:

Pain Points

Major customer business and IT challenges

Current State With ERP On Traditional Database ERP capabilities that are available on a traditional database

SAP S/4HANACapabilities

Capabilities shipped with the latest release of SAP S/4HANA

Cloud And LoB Extension Enhancements

All other solutions that can be integrated with SAP S/4HANA and provide business value. For example, SAP S/4HANA and the SAP Integrated Business Planning solution, or SAP S/4HANA and the SAP Manufacturing Integration and Intelligence (SAP MII) application. These solutions are not embedded in SAP S/4HANA, but integration scenarios exist for these.

2017 – Planned Innovations*

New functionalities planned for 2017 release of SAP S/4HANA or new integration possibilities planned with this release.

With the value proposition section, all quantified benefits are conservative, estimated improvement ranges tied to the top value drivers. They are based on early adopters or new developments and enhancements of SAP S/4HANA and LoB and cloud enhancements that can drive value. Keep in mind that these should be used as a guide. We recommend working together to assess your current maturity and the value of moving to SAP S/4HANA in order to develop a personalized business case.

*Detailed road map available on SAP.com

(customer login required)

This document and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, included but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Last Update

SAP S/4HANA 1610 release. All updates made to the deep-dive process sections as compared to the SAP S/4HANA 1511 white paper are italicized

Business Benefits

Key value drivers that are impacted with SAP S/4HANA shipment and cloud and LoB capabilities.

White Paper Background and Key Definitions

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Agenda

SAP S/4HANA Sales Overview 4

Order and Contract Management Deep-Dive 9

Logistics and Order Fulfillment Deep-Dive 14

Billing and Invoicing Deep-Dive 17

Value Proposition 19

Future Road Map 20

Customer References 21

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TRANSFORM YOUR SALES WITH SAP S/4HANA

SAP S/4HANA Sales Overview

The digital economy is changing your customers’ buying behavior. Living in a world where sensor, and social structured and unstructured data flows are just one click away, customers expect individualized products and a unified buying experience on any device.Digital technology is changing the game,andcompanies that adopt new sales and distribution strategies are changing the rules. To succeed, companies need to streamline their complete digital value chain from marketing, sales and services, to billing, in order to drive value and optimize customers’ experience across every channel of interaction. Leading companies are learning what new technologies can do for their sales and distribution organizations.

There is a step-change in the cost and effectiveness of distribution and billing processes. Your customers expect shorter and more reliable delivery times for goods, and much simpler ordering, invoicing, and payment processes. At the same time, they expect more individualized products and services; for certain industries, this individualization has reached a lot size of one. The additional complexity that this level of personalization causes in sales and supply chain processes can only be resolved through an integrated, real-time technology platform such as SAP HANA®. SAP S/4HANA enables substantial increases in the productivity of your internal sales workforce. Additionally, it enables unified multichannel e-commerce and flexible billing for B2B and B2C businesses with business network collaboration. It provides detailed insight to action summaries and increased automation tailored for the internal sales representative. Integration between SAP S/4HANA Sales and the SAP® Hybris® cloud solutions help companies deliver an even more compelling customer experience. Companies can now easily connect every part of the business and provide every business unit the information it needs to create the best, the most consistent, and the most targeted customer experience.

Pregis

Pregis simplified protective packaging with SAP Hybris solutions and SAP S/4HANA

“Now we have a data repository that is a single source of the truth and accessible to the whole organization. This is an enormous improvement over our previous system, which often required work-arounds.”

Bob Border, Vice President and CIO,Pregis

O.C. Tanner

O.C. Tanner is leveraging SAP

S/4HANA to help streamline the

complex logistics involving

suppliers and its own

manufacturing, as well as

incorporating e-commerce to

integrate suppliers into rewards

fulfillment and refining its digital

customer experience.

“We required a new level of

agility in our systems in order

to successfully introduce

new products.”

Niel NickolaisenChief Technology Officer, O.C.Tanner

Process Analytics In SAP S/4HANA

Flexible Rebate Management

Simplified Billing

Frictionless Sales Order Fulfillment

Manage billing documents efficiently with seamless integration to related operational transactions

Flexible rebate management with condition contract settlement and additional sources of rebate calculation for more targeted business models

Embedded real-time analytics to monitor and analyze sales performance andorder-to-cash process efficiency with the capability to directly trigger actions based on insights

Serve the most profitable customers with a real-time, prioritized list of outstanding sales orders; resolve issues faster with guided procedures

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Traditional Landscape Digital Customer Engagement Landscape

CRM, WEB CMS, MOBILE, MARKETING,OMS, STORES, CONTACT CENTERS, ERP

*Can be part of SAP S/4HANA enterprise management, but licensedseparately

MostlyB2C

B2B and B2C

MostlyB2B

Web Mobile In-store/ Contactbranch center

Digital goods

Market-places

Internet of Things

Social SMS/ Search Digital media notifications KW/ads adv.

E-mail Printing Agent tools

Front-end Solutions

SAP HANA Cloud Platform

Retail (POS/CAR)

Other industry capabilities

Customer Experience

SAP Hybris as a Service on SAP HANA Cloud Platform

Order and Contract Management

Logistics and Order Fulfillment

Industry solutions SAP Hybris solutions

SAP S/4HANA

Sales Marketing Commerce Billing*

Billing and Invoicing

SAP S/4HANA Sales Overview

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SAP S/4HANA SALES VALUE PROPOSITION SUMMARYSAP S/4HANA enables companies to substantially enhance, simplify,

and visualize the entire sales process from prospect to payment.

Reduce sales-related costs

Give the sales team a complete view of the sales process and facilitate ad hoc collaborations to accelerate sales decision making, for example related to contracts, pricing, and negotiation.

Reduce inventory-related costs

Simplify and visualize processes related to order fulfillment tracking. Use instant communications between key stakeholders to take actions immediately and reduce cycle times. Respond quickly to unforeseen events, such as delayed shipments or changes in customer orders, through increased inventory visibility. Improve order fulfillment and allow for inventory optimization along the supply chain and across warehouse locations.

Reduce days sales outstanding

Enable faster billing with reduced administration. Introduce flexible and dynamic search capabilities of the customer invoice list. Leverage automated subscription billing to reduce errors, speed up processing times, and enable new business models.

Increase market share, share of wallet, and customersatisfaction

Gain a single view of the customer and enable better engagement along the buying journey, including data from Web streams and social channels, past interactions, propensity scores, and “in-the-moment” interactions.

SAP S/4HANA Sales Overview

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Logistics and Order Fulfillment

Billing and Invoicing

SALES CAPABILITIESOutlined below are the primary capabilities for sales where value can be achieved

through SAP S/4HANA and SAP Cloud and LoB solutions.

Order and Contract Management

• Sales master data management

• Sales contractmanagement

• Sales order management and

processing

• Claims, returns, and refund

management

• Sales monitoring and analytics

• Billing and invoicing for physical

goods and services

• Subscription billing and invoicing*

• Basic warehouse management

• Goods receipt and goods issued

• Extended warehouse management*

• Transportation requirements management*

• Item serialization and product traceability*

$

*Requires additional license, in addition to SAP S/4HANA Enterprise Management

SAP S/4HANA Sales Overview

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EXAMPLE: PROCESS SIMPLIFICATIONSAP S/4HANA provides reengineered and simplified business processes that can yield significant benefits, transforming the execution from multistep, batch-driven processes with latency in terms of key performance indicators to real-time processes with actionable insights to accelerate cash flow and protect profitability.

Sales Order Fulfillment

More than smarter and faster . . . a reimagined process

Traditional ERP

Online-transaction-processing-based system: issues and exceptions are typically identified by working down lists of multiple table and aggregate structures –a time-consuming and error-prone process.

SAP S/4HANA

A people-centric collection of issues and exceptions through embedded analytics and work lists in real time on primary data to solve issues in seconds.

Credit Block and Billing Issues

Sales Order Monitor

Incomplete Orders

Delivery Issues

Analysis of Delays

Outbound Delivery

Resolve Credit Block

Billing

Multiple Points of Entry

One Single Point of Entry

Resolved DeliveredBilled Paid

Duration Reduced By

Clicks Reduced By

Number of Apps Reduced By

Fields Filled Reduced By 47% 75%40% 79%

SAP S/4HANA Sales Overview

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

BusinessBenefits

Order and Contract Management Deep-Dive

• Lack of visibility into the

ordermanagement

system results in slow resolution of order

fulfillment issues with

risk of delayeddelivery

• High data volume and

low flexibility in rebate

processing results in time-consuming and

error-prone processes

• Responsible employee

has to check multiple

reports to get a holistic view of all process-

relatedissues

• Prior communications and decisions cannot be

tracked in the system

• Ability to offer rebates

to additional customers

is limited as invoice history has to be rebuilt

in batch runs; rebate

process lacks possibility to use

sources other than

customer invoices as basis for rebate

calculation

• Prioritized list with key

characteristics of

outstanding sales orders for internal

sales

• Relevant insights, contacts, and

collaboration features

for internal sales

• Improved SAP Fiori

launchpad access for

internal sales representative

More flexibility with

settlement management:

• Retroactive rebates can be settled immediately

without any manual

activities or preliminary tasks upfront, also when

new customers become

eligible for rebates

• Accruals can be posted

and adjusted at any time

• Additional sources for rebate calculation allow

improved business

models

• Improved SAP Fiori

launchpad access

• Increased customer

satisfaction

• Increased on-time delivery

• Improved internal sales

productivity

• More flexible

pricing (rebates)

allows for more targeted business

models

Cloud And LoB Extension Enhancements

(continued next page)

• SAP Fiori apps for settlement processing and rebate handling

• Enhance sales order fulfillment monitor with capabilities to track all sales orders

2017 Planned Innovations

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

Business Benefits

• Limited insights in

process cycle time

hampersthe improvement of the

sales processquality

• Inability to see and

manage one single

quote, contract, and invoice statement listing

all provided services,

projects, and products that are sold together

• No available

capability for

process performance

monitoring in SAP

ERP (only with additional process

observer feature)

• Limited support for

complex business- to-

business (B2B) agreements and

contractual

relationships, which combine terms for

physical goods and

services in a single contract and invoice

• Prebuilt content to monitor

and analyze order-to-cash

process performance; allows insights into process

cycle times and enables

process manager to improve the service level for

customers

• SAP Fiori apps for sales managers and order-to-cash process managers

• Integration with master

agreements for large

enterprise customers managed by bundling

one-time sales of

products with projects, service offerings,

subscriptions, and

usage-based services in one contract

Order and Contract Management Deep-Dive

• Improved sales

effectiveness and

reduced selling, general, and administrative

(SG&A) expenses

• Increased contract

management efficiency

resulting in reduced SG&A

(continued next page)

• Embedded operational sales planning to flexibly define key performance indicators (KPIs) and track execution against plan

• Limited ability to

define, track, access

and act on key metrics results in inaccurate

planning and reporting

• Embedded analytics to

analyze sales operational

result in real -time; direct linkage between analytical

reporting to operational

transaction

• Context-based SAP

HANA® search and

navigation

• Analytics on sales

results are available,

but with no capability to directly trigger

actions on key

metrics results

2017 Planned Innovations

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

BusinessBenefits

• Inefficiencies in getting answers to questions, finding expertise, exchanging and developing documents, and resolving issues slow the sales processes

• Inability to enforce customized business rules for handling returns and billing back leads to expensive fixes and high costs

• Native integration with SAP Jam allows sales teams to virtually and efficiently collaborate with key stakeholders to get answers, understand business needs, revise sales documents, and solve issues faster

• Customization of customer return process is complex and cumbersome, needs highly skilled employees

• Advanced returns processing available with classical transaction with SAP Fiori theme

• Increase sales processing efficiency

• Reduce return cost

• Increase customer satisfaction

• Reduce training cost

Cloud And LoB Extension Enhancements

(continued next page)

• Accelerated returns processing with easy-to-understand customization and flexible user interface for customer returns

• Embedded

communication

capability with Fiori co-

pilot, sales notification

objects, enhanced

workflow function

2017 Planned Innovations

• Embedded communication capability with SAP Fiori co-pilot, sales notification objects, enhanced workflow function

• Integration scenarios between ERP and SAP Jam are available

• Integration scenarios between SAP S/4HANA and SAP Jam are available

Order and Contract Management Deep-Dive

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

Business Benefits

• Difficulty in getting all

customer information,

which could lead to customer churn and

subsequent loss of

revenue

• Multiple, disparate

front-end solutions

with incomplete integrations lead to

organization not

meeting its full revenue potential

• Little consolidation of

customer information;

inaccurate, outdated customer data

• Single consolidated

view of customer

information through integration with

SAP Hybris

Marketing

• SAP Hybris Marketing: get

customer information from

all company-owned and external sources, such as

commerce, Web streams,

and social; do scoring and profiling; and trigger tailored

cross-channel real-time

marketing activities

• In combination with SAP

Hybris Cloud for Sales,

trigger sales activities and leads according to

customer signals

• Improved

customer

satisfaction

• Lack of complete

visibility from

opportunity to delivery leads to a loss of revenue

• Order capture in

SAP Hybris Cloud

for Sales while basic order

fulfillment

capability in ERP

• SAP Hybris Cloud for Sales:

provide sales professionals

access to pricing, quoting, and mobile Web-based

interface

• Provide customers with contextual, consistent, and

relevant sales experiences,

regardless of channel or device, throughout the

customer journey

2017 Planned Innovations

• Order capture in SAP

Hybris Cloud for

Sales while basic order fulfillment

capability in

SAP S/4HANA

(continued next page)

Order and Contract Management Deep-Dive

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

2017 Planned Innovations

BusinessBenefits

• Inability to deliver a unique, personalized customer shopping experience through digital content and commerce leads to a loss of revenue

• Integration between SAP Hybris Commerce and ERP master data to support varying degrees of order-to-cash processes depending on customer needs

• SAP Hybris Commerce: provides an omnichannel digital sales and service presence through a modern content management system with a powerful product catalog

• Personalized experiences are delivered by leveraging SAP Hybris Marketing to tailor content, offers, and product recommendations

• Integrated with SAP Hybris Cloud for Sales to deliver a relevant omnichannel sales process while supporting self-service activities, such as request for quotes, including complex product configuration, return requests, and service tickets

• Reduce sales and service costs

• Improve presence through search engine optimization (SEO), making it easy to find the business and increase revenue

• Get insight on end customer buying habits and purchasing intent to increase customer satisfaction

• Test new markets and geographies at a fraction of the cost

• Integration betweenSAP Hybris Commerce and SAP S/4HANA master data to support varying degrees of order-to-cash processes depending on customer needs

Order and Contract Management Deep-Dive

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Logistics

(continued next page)

Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

2017 Planned Innovations

BusinessBenefits

• Lack of accurate up-to-

date inventory data,

lead times, and procurementtimings

for the planning lead to

an inefficient planningprocess

• Low inventory

throughput prevents live inventory updates

• Inventory status is

calculated overnight

• Live inventory updates are not

available; inventory

status is reflected in the system with

time offset

• Inventory throughput may reach boundaries

depending on business

scenario

• Live inventory management

through redesigned data

model enables unlimited, simultaneous material

movements and allows for

true transparency on inventory and material

flows

• Ability to change lot size to “one,” thus capturing the

lowest level of granularity in

inventory stock keeping

• Decrease stock buffers due

to better transparency and

insights

• Communication of goods receipt to Ariba® Network

• Multidimensional analysis for physical inventory items and goods movement

• Availability of existing SAP Catch Weight Management application for current customers

• Reduced supply

and inventory

planning cost

• Increased inventory

accuracy

• Reduced days in inventory

• Limited inventory

visibility,

increasing error rate and supply

shortages

• Inventory analysis is

possible through a

separate analytical system with data

integration issues and

data latency

• SAP Fiori apps for

inventory managers and

warehouse clerks

• Optimization of inventory and material flows with analytical apps, to include inventory turnover analysis and flow analysis

• New analytical apps for warehouse clerks and inventory managers

• Increased inventory

accuracy

• Reduced supply and inventory planning cost

Logistics and Order Fulfillment Deep-Dive

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Logistics and Order Fulfillment

Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

2017 Planned Innovations

Business Benefits

• Complexity in

valuating inventories

in multiple currencies and for different

valuation methods

(legal/profit center/reporting

purposes)

• Material ledger

activation available

along with functionality of actual costing.

However, inventory

valuation data exists in multiple aggregated

tables

• Leads to slow processes

(actual costing,

redistribution/ revaluation) and

slow/ inefficient

reporting

• Material ledger

available as a default

option. All inventory valuation data exists

in material ledger,

removing redundancies and

aggregates

• Faster actual costing due to optimized code

based on SAP HANA,

faster reporting as needed for actual

costing, multiple

currency and multiple valuation methods

• Increased inventory

accuracy

• Increased visibility in actual profitability,

allowing for margin

optimization

(continued next page)

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

2017 Planned Innovations

Business Benefits

• Missing visibility and

control of material

and transport shipments across the

network

• Batch-based processes and lack of

real-time monitoring

result in poor on-time delivery performance

• Visibility on overall

progress across system

boundaries; ability to achieve overview on

shipping and

transportation process status with messaging

interface between ERP

and extended warehouse management application,

transportation

management application, and the track-and-trace

solutions

• SAP Transportation

Management (SAP TM)

application integrated with SAP S/4HANA,

supporting distribution

and logistics holistically

• Process execution,

goods, and assets in

transit tracked. Manage by exception through

track and trace package

• SAP EWM deployed as a stand-alone for high-

volume and highly

automated warehouses

• SAP EWM embedded in SAP S/4HANA: quality management feature parity, backflush postings, analytics using core data services

• SAP TM embedded in SAP S/4HANA

• Transportation planning and optimization, real-time embedded analytics

• Integration of SAP TM and SAP EWM embedded in SAP S/4HANA

• Transportation management: collaboration portal

• Integration of global batch traceability with SAP EWM

• Cloud-based track-and-trace service based on Internet of Things (IoT) application services platform

• Reduced total

logistics cost

• Increased inventory accuracy

• Reduced order

fulfillment lead time

• Reduced TCO

through landscape

simplification

• Single warehousing platform for all warehouse operations, both basic and advanced, enabled by the SAP Extended Warehouse Management (SAP EWM) application embedded in the SAP S/4HANA core

• Basic warehouse management to perform basic inbound and outbound processing with internal movements and physical inventory and reporting

• Embedded EWM for advanced warehousing operations including optimization, automation, and labor management

• One system (master data, customizing, and user experience) for reduced data redundancy, lean processes with fewer business documents, and overall simplification

• Simplified apps for shipping specialists: ability to search for outbound deliveries and return deliveries with object pages, including details about header and item data

Logistics and Order Fulfillment

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

BusinessBenefits

Billing and Invoicing Deep-Dive

• Lack of adequate

reporting and

operational tools to analyze, review, and

control billing processes

• Inability to manage a high level of granularity

for discrete billable

items associated with an invoice

• No robust analytical tools

for billing administrators

to have quick insight into the ongoing billing process

• Improved support for digital payments: customer financial integration to payment service providers using digital payment hub in SAP HANA Cloud Platform

• Increased billing

staff productivity

• Improved subscription invoice processing time

• Invoices go out sooner:

reduced days sales outstanding (DSO)

• Native SAP Fiori apps

simplify the

administration of standard billing apps with

user-friendly operational

tools

• Specialized

SAP Fiori apps

streamline the viewing,

adjustment, and

correcting of invoices

• SAP Fiori apps for the

billing contract accounts receivable

manager to manage

billing work lists, analyze overdue items, and

analyze billed and

unbilled items

2017 Planned Innovations

(continued next page)

$

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Typical Pain Points Current State With ERP On Traditional Database

SAP S/4HANAEnhancements

Cloud And LoB Extension Enhancements

BusinessBenefits

Billing and Invoicing

• Lack of ability to handle

billing for subscription

and usage-basedservices and inability to

combine them with

physicalgoods

• Inability to combine

billing for physical goods

and services on a singleinvoice

• Difficulty in generating

invoices and running bulk

collection and payment processes in a timely

manner

• Master agreement

contract supported

for B2B service providers

• Normal billing runs

well, but bulk

processes are considerably slower

using traditional

relational databases

• Faster and better billing,

accommodating bulk

processes through enhanced capabilities of

SAP HANA

• Generate a single invoice from SAP S/4HANA Enterprise Management combining goods and services on a single bill

• Integrated end-to-end experience from digital commerce to billing through any channel

• More business model

flexibility

• Increased customer satisfaction

• Reduced time to market

for new digital services sold through any channel

• Reduced DSO for

large customer

volumes

• SAP Hybris Commerce: monetize your subscription and usage-based services, sell them across channels and touch points, bill them, collect and recognize revenue

2017 Planned Innovations

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• Accelerate new market entry and introduce subscription-based business models

• Optimize synergies with new business partners, acquisitions, or joint ventures

• Change orders on the fly based on changing marketconditions

SAP S/4HANA Sales Value Proposition

Business Benefits

Risk Management

Employee Engagement

STRATEGYENABLEMENT

RISK MANAGEMENT

BUSINESS BENEFITS

EMPLOYEE ENGAGEMENT

• Improve risk and fraud management

• Reduce revenue leakage

• Increase financial compliance

• 10–30% increase in on-time delivery

• 25–30% reduction in inventory levels

• 10–20% increase in customer satisfaction

• 10–15% improvement in internal sales productivity

• 25–30% improvement in subscription invoice processing time

• Faster user adoption through intuitive SAP Fiori user experience (UX)

$

*Benefits are based on early adopters of SAP S/4HANA or conservative outside-in benefits due to moving from a traditional ERP to enhanced

SAP S/4HANA and LoB and cloud capabilities. As each enterprise is at a different level of maturity, our recommendation is to work with you

to determine the value proposition for your enterprise.

StrategyEnablement

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SAP S/4HANA Sales Future Road Map

Digital core sales

SAP HANA platform

Security

SUPPLIERS AND NETWORKS

WORKFORCEENGAGEMENT

CUSTOMER EXPERIENCE

IOT AND BIG DATA

Integrate with Ariba Network (seller-side integration)

• SAP Transportation Management

• SAP Extended WarehouseManagement

• SAP Financial ServicesNetwork

• SAP Global TradeServices

Integrate with SAP Fieldglass solutions

Integratewith:

• SAP Hybris Cloud for Sales

• SAP Hybris Cloud for Service

• SAP Hybris Commerce

• SAP Hybris Service• (including SAP Contact Center)

• SAP Hybris Marketing

• SAP CRM (on premise)

Order management extensions:

• Configure, price, and quote

• Order orchestration

• Service and usage billing

• Omnichannelretail

• Internet of Things sales processes

Integration capabilities for our ecosystem to extend the business process of SAP

S/4HANA Sales on SAP Hybris as a Service on SAP HANA Cloud Platform.

S/4HANA

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Customers Are Achieving Value from SAP S/4HANA

GENERAL DATATECH

• Reduced year-end financial close, from 3.5 months to real time

• Reduced time for quotes, from hours to minutes

General Datatech (GDT) has expertise in the delivery of enterprise

network, collaboration, mobility, and data center technologies to

service providers and businesses. GDT aimed to update its enterprise

resource planning (ERP) solution, prepare for future requirements,

and get analytics and real-time information from a single system – a

critical business goal for the C-level team.

Company

General Datatech

Industry

High tech

SAP Solution

SAP S/4HANA

Enterprise Management

CustomerWeb Site

www.gdt.comClick here for General Datatech source reference

CONVERGENT SYSTEMS

• 48% reduction in days sales outstanding

• 20% improvement in productivity for sales order processing

Clients around the world rely on Convergent to transform the enterprise

experience with a simple user experience and mobile solutions.

Growing a business by 200% annually presents many challenges,

especially while expanding into other countries and taking on the

additional foreign exchange risk.

Aiming to simplify the complexity of its expanding business, Convergent

turned to SAP.

Click here for Convergent source reference

Company

Convergent Systems

Industry

Professional services

SAP Solution

SAPS/4HANA

Enterprise Management

CustomerWeb Site

www.convergent.com.sg

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22/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.

PREGIS

• 15% expansion of the sales pipeline

• 360-degree view of each customer account

Pregis wanted to upgrade sales and customer management systems to

more effectively personalize and enhance customer experiences to increase

lifetime value. It worked with TPC to deploy SAP S/4HANA and the

SAP Hybris Cloud for Sales solution and completed the digital

transformation project in 16 weeks.

O.C. Tanner

• 15 years average customer loyalty

• 99% on-time delivery

• 97% customer satisfaction

O.C. Tanner is a global leader in the employee recognition and rewards

industry. In order to maintain industry-leading status, O.C. Tanner

wanted to accelerate its global expansion and continue to introduce

new business models.

The company is leveraging SAP S/4HANA to help streamline the

complex logistics involving suppliers and its own manufacturing, as well

as incorporating e-commerce to integrate suppliers into rewards

fulfillment and refining its digital customer experience.

Click here for O.C. Tanner source reference

Company

O.C. Tanner

Industry

Professionalservices

SAP SolutionSAPS/4HANA, CPQ, CEC

CustomerWeb Site

www.octanner.com

Click here for Pregis source reference

Company

Pregis Corporation

Industry

Mill products

SAPSolution

SAP S/4HANA and SAP Hybris Cloud for Sales

CustomerWeb Site

www.pregis.us/Home.aspx

Customers AreAchievingValuefromSAPS/4HANA

Page 23: Transform Sales with SAP S/4HANA®

23/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.

Your Path To SAP S/4HANA

Every enterprise is unique, with different starting points and end points. Whether you are starting as a net-new implementation or undergoing a digital transformation in an existing SAP landscape, SAP can help. We have been working with enterprises of all sizes and ¡n all industries. Based on the depth of this experience, SAP has a robust portfolio of services to help you define your road map to SAP S/4HANA.

Customer Engagement Methodology

No matter which path applies to your enterprise, SAP has a structured four-phased approach to ensure success– executive alignment, value discovery, validation and executive readiness, and value delivery.

For more details, please see the brochure Driving Value in a Digital Economy

Value Assurance Packages

Take advantage of SAP Value Assurance service packages for SAP S/4HANA to quickly and safely harness the power of next-generation software and in-memory processing.

For all value assurance packages and for the successful and seamless transition to SAP S/4HANA, please visit the link Transition to SAP S/4HANA.

SAP S/4HANA Road Map

With a three-year detailed road map, SAP gives customers the transparency to accelerate their transition to an SAP S/4HANA landscape – SAP S/4HANA Road Map.

Start Today With A Trial – SAP S/4HANA Trials

Additional Sales References

Experience Transformation with SAP Fiori UX – SAP S/4HANA Sales Order Fulfillment

SAP S/4HANA use case series – market to a segment of one, biz view blog and tech view blog

Page 24: Transform Sales with SAP S/4HANA®

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