Transform Sales with SAP S/4HANA®
Transcript of Transform Sales with SAP S/4HANA®
Transform Sales withSAP S/4HANA®
S/4HANA
Update 1610
2/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.
The information outlined below is helpful to understand the contents
of this value proposition white paper. It gives clear details on the objective
and scope of the paper. Key definitions are also provided for select sections
of the paper to provide further clarification.
DELIVERABLE OBJECTIVE
Provides information on the value in moving from an ERP on a traditional database to SAP S/4HANA® and cloud and line-of-business (LoB) solutions
KEYDEFINITIONS
Within the process and sub-process deep-dives, there is detailed content in table format articulating the following:
Pain Points
Major customer business and IT challenges
Current State With ERP On Traditional Database ERP capabilities that are available on a traditional database
SAP S/4HANACapabilities
Capabilities shipped with the latest release of SAP S/4HANA
Cloud And LoB Extension Enhancements
All other solutions that can be integrated with SAP S/4HANA and provide business value. For example, SAP S/4HANA and the SAP Integrated Business Planning solution, or SAP S/4HANA and the SAP Manufacturing Integration and Intelligence (SAP MII) application. These solutions are not embedded in SAP S/4HANA, but integration scenarios exist for these.
2017 – Planned Innovations*
New functionalities planned for 2017 release of SAP S/4HANA or new integration possibilities planned with this release.
With the value proposition section, all quantified benefits are conservative, estimated improvement ranges tied to the top value drivers. They are based on early adopters or new developments and enhancements of SAP S/4HANA and LoB and cloud enhancements that can drive value. Keep in mind that these should be used as a guide. We recommend working together to assess your current maturity and the value of moving to SAP S/4HANA in order to develop a personalized business case.
*Detailed road map available on SAP.com
(customer login required)
This document and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, included but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Last Update
SAP S/4HANA 1610 release. All updates made to the deep-dive process sections as compared to the SAP S/4HANA 1511 white paper are italicized
Business Benefits
Key value drivers that are impacted with SAP S/4HANA shipment and cloud and LoB capabilities.
White Paper Background and Key Definitions
3/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Agenda
SAP S/4HANA Sales Overview 4
Order and Contract Management Deep-Dive 9
Logistics and Order Fulfillment Deep-Dive 14
Billing and Invoicing Deep-Dive 17
Value Proposition 19
Future Road Map 20
Customer References 21
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4/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.
TRANSFORM YOUR SALES WITH SAP S/4HANA
SAP S/4HANA Sales Overview
The digital economy is changing your customers’ buying behavior. Living in a world where sensor, and social structured and unstructured data flows are just one click away, customers expect individualized products and a unified buying experience on any device.Digital technology is changing the game,andcompanies that adopt new sales and distribution strategies are changing the rules. To succeed, companies need to streamline their complete digital value chain from marketing, sales and services, to billing, in order to drive value and optimize customers’ experience across every channel of interaction. Leading companies are learning what new technologies can do for their sales and distribution organizations.
There is a step-change in the cost and effectiveness of distribution and billing processes. Your customers expect shorter and more reliable delivery times for goods, and much simpler ordering, invoicing, and payment processes. At the same time, they expect more individualized products and services; for certain industries, this individualization has reached a lot size of one. The additional complexity that this level of personalization causes in sales and supply chain processes can only be resolved through an integrated, real-time technology platform such as SAP HANA®. SAP S/4HANA enables substantial increases in the productivity of your internal sales workforce. Additionally, it enables unified multichannel e-commerce and flexible billing for B2B and B2C businesses with business network collaboration. It provides detailed insight to action summaries and increased automation tailored for the internal sales representative. Integration between SAP S/4HANA Sales and the SAP® Hybris® cloud solutions help companies deliver an even more compelling customer experience. Companies can now easily connect every part of the business and provide every business unit the information it needs to create the best, the most consistent, and the most targeted customer experience.
Pregis
Pregis simplified protective packaging with SAP Hybris solutions and SAP S/4HANA
“Now we have a data repository that is a single source of the truth and accessible to the whole organization. This is an enormous improvement over our previous system, which often required work-arounds.”
Bob Border, Vice President and CIO,Pregis
O.C. Tanner
O.C. Tanner is leveraging SAP
S/4HANA to help streamline the
complex logistics involving
suppliers and its own
manufacturing, as well as
incorporating e-commerce to
integrate suppliers into rewards
fulfillment and refining its digital
customer experience.
“We required a new level of
agility in our systems in order
to successfully introduce
new products.”
Niel NickolaisenChief Technology Officer, O.C.Tanner
Process Analytics In SAP S/4HANA
Flexible Rebate Management
Simplified Billing
Frictionless Sales Order Fulfillment
Manage billing documents efficiently with seamless integration to related operational transactions
Flexible rebate management with condition contract settlement and additional sources of rebate calculation for more targeted business models
Embedded real-time analytics to monitor and analyze sales performance andorder-to-cash process efficiency with the capability to directly trigger actions based on insights
Serve the most profitable customers with a real-time, prioritized list of outstanding sales orders; resolve issues faster with guided procedures
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Traditional Landscape Digital Customer Engagement Landscape
CRM, WEB CMS, MOBILE, MARKETING,OMS, STORES, CONTACT CENTERS, ERP
*Can be part of SAP S/4HANA enterprise management, but licensedseparately
MostlyB2C
B2B and B2C
MostlyB2B
Web Mobile In-store/ Contactbranch center
Digital goods
Market-places
Internet of Things
Social SMS/ Search Digital media notifications KW/ads adv.
E-mail Printing Agent tools
Front-end Solutions
SAP HANA Cloud Platform
Retail (POS/CAR)
Other industry capabilities
Customer Experience
SAP Hybris as a Service on SAP HANA Cloud Platform
Order and Contract Management
Logistics and Order Fulfillment
Industry solutions SAP Hybris solutions
SAP S/4HANA
Sales Marketing Commerce Billing*
Billing and Invoicing
SAP S/4HANA Sales Overview
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SAP S/4HANA SALES VALUE PROPOSITION SUMMARYSAP S/4HANA enables companies to substantially enhance, simplify,
and visualize the entire sales process from prospect to payment.
Reduce sales-related costs
Give the sales team a complete view of the sales process and facilitate ad hoc collaborations to accelerate sales decision making, for example related to contracts, pricing, and negotiation.
Reduce inventory-related costs
Simplify and visualize processes related to order fulfillment tracking. Use instant communications between key stakeholders to take actions immediately and reduce cycle times. Respond quickly to unforeseen events, such as delayed shipments or changes in customer orders, through increased inventory visibility. Improve order fulfillment and allow for inventory optimization along the supply chain and across warehouse locations.
Reduce days sales outstanding
Enable faster billing with reduced administration. Introduce flexible and dynamic search capabilities of the customer invoice list. Leverage automated subscription billing to reduce errors, speed up processing times, and enable new business models.
Increase market share, share of wallet, and customersatisfaction
Gain a single view of the customer and enable better engagement along the buying journey, including data from Web streams and social channels, past interactions, propensity scores, and “in-the-moment” interactions.
SAP S/4HANA Sales Overview
7/24© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Logistics and Order Fulfillment
Billing and Invoicing
SALES CAPABILITIESOutlined below are the primary capabilities for sales where value can be achieved
through SAP S/4HANA and SAP Cloud and LoB solutions.
Order and Contract Management
• Sales master data management
• Sales contractmanagement
• Sales order management and
processing
• Claims, returns, and refund
management
• Sales monitoring and analytics
• Billing and invoicing for physical
goods and services
• Subscription billing and invoicing*
• Basic warehouse management
• Goods receipt and goods issued
• Extended warehouse management*
• Transportation requirements management*
• Item serialization and product traceability*
$
*Requires additional license, in addition to SAP S/4HANA Enterprise Management
SAP S/4HANA Sales Overview
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EXAMPLE: PROCESS SIMPLIFICATIONSAP S/4HANA provides reengineered and simplified business processes that can yield significant benefits, transforming the execution from multistep, batch-driven processes with latency in terms of key performance indicators to real-time processes with actionable insights to accelerate cash flow and protect profitability.
Sales Order Fulfillment
More than smarter and faster . . . a reimagined process
Traditional ERP
Online-transaction-processing-based system: issues and exceptions are typically identified by working down lists of multiple table and aggregate structures –a time-consuming and error-prone process.
SAP S/4HANA
A people-centric collection of issues and exceptions through embedded analytics and work lists in real time on primary data to solve issues in seconds.
Credit Block and Billing Issues
Sales Order Monitor
Incomplete Orders
Delivery Issues
Analysis of Delays
Outbound Delivery
Resolve Credit Block
Billing
Multiple Points of Entry
One Single Point of Entry
Resolved DeliveredBilled Paid
Duration Reduced By
Clicks Reduced By
Number of Apps Reduced By
Fields Filled Reduced By 47% 75%40% 79%
SAP S/4HANA Sales Overview
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
BusinessBenefits
Order and Contract Management Deep-Dive
• Lack of visibility into the
ordermanagement
system results in slow resolution of order
fulfillment issues with
risk of delayeddelivery
• High data volume and
low flexibility in rebate
processing results in time-consuming and
error-prone processes
• Responsible employee
has to check multiple
reports to get a holistic view of all process-
relatedissues
• Prior communications and decisions cannot be
tracked in the system
• Ability to offer rebates
to additional customers
is limited as invoice history has to be rebuilt
in batch runs; rebate
process lacks possibility to use
sources other than
customer invoices as basis for rebate
calculation
• Prioritized list with key
characteristics of
outstanding sales orders for internal
sales
• Relevant insights, contacts, and
collaboration features
for internal sales
• Improved SAP Fiori
launchpad access for
internal sales representative
More flexibility with
settlement management:
• Retroactive rebates can be settled immediately
without any manual
activities or preliminary tasks upfront, also when
new customers become
eligible for rebates
• Accruals can be posted
and adjusted at any time
• Additional sources for rebate calculation allow
improved business
models
• Improved SAP Fiori
launchpad access
• Increased customer
satisfaction
• Increased on-time delivery
• Improved internal sales
productivity
• More flexible
pricing (rebates)
allows for more targeted business
models
Cloud And LoB Extension Enhancements
(continued next page)
• SAP Fiori apps for settlement processing and rebate handling
• Enhance sales order fulfillment monitor with capabilities to track all sales orders
2017 Planned Innovations
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
Business Benefits
• Limited insights in
process cycle time
hampersthe improvement of the
sales processquality
• Inability to see and
manage one single
quote, contract, and invoice statement listing
all provided services,
projects, and products that are sold together
• No available
capability for
process performance
monitoring in SAP
ERP (only with additional process
observer feature)
• Limited support for
complex business- to-
business (B2B) agreements and
contractual
relationships, which combine terms for
physical goods and
services in a single contract and invoice
• Prebuilt content to monitor
and analyze order-to-cash
process performance; allows insights into process
cycle times and enables
process manager to improve the service level for
customers
• SAP Fiori apps for sales managers and order-to-cash process managers
• Integration with master
agreements for large
enterprise customers managed by bundling
one-time sales of
products with projects, service offerings,
subscriptions, and
usage-based services in one contract
Order and Contract Management Deep-Dive
• Improved sales
effectiveness and
reduced selling, general, and administrative
(SG&A) expenses
• Increased contract
management efficiency
resulting in reduced SG&A
(continued next page)
• Embedded operational sales planning to flexibly define key performance indicators (KPIs) and track execution against plan
• Limited ability to
define, track, access
and act on key metrics results in inaccurate
planning and reporting
• Embedded analytics to
analyze sales operational
result in real -time; direct linkage between analytical
reporting to operational
transaction
• Context-based SAP
HANA® search and
navigation
• Analytics on sales
results are available,
but with no capability to directly trigger
actions on key
metrics results
2017 Planned Innovations
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
BusinessBenefits
• Inefficiencies in getting answers to questions, finding expertise, exchanging and developing documents, and resolving issues slow the sales processes
• Inability to enforce customized business rules for handling returns and billing back leads to expensive fixes and high costs
• Native integration with SAP Jam allows sales teams to virtually and efficiently collaborate with key stakeholders to get answers, understand business needs, revise sales documents, and solve issues faster
• Customization of customer return process is complex and cumbersome, needs highly skilled employees
• Advanced returns processing available with classical transaction with SAP Fiori theme
• Increase sales processing efficiency
• Reduce return cost
• Increase customer satisfaction
• Reduce training cost
Cloud And LoB Extension Enhancements
(continued next page)
• Accelerated returns processing with easy-to-understand customization and flexible user interface for customer returns
• Embedded
communication
capability with Fiori co-
pilot, sales notification
objects, enhanced
workflow function
2017 Planned Innovations
• Embedded communication capability with SAP Fiori co-pilot, sales notification objects, enhanced workflow function
• Integration scenarios between ERP and SAP Jam are available
• Integration scenarios between SAP S/4HANA and SAP Jam are available
Order and Contract Management Deep-Dive
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
Business Benefits
• Difficulty in getting all
customer information,
which could lead to customer churn and
subsequent loss of
revenue
• Multiple, disparate
front-end solutions
with incomplete integrations lead to
organization not
meeting its full revenue potential
• Little consolidation of
customer information;
inaccurate, outdated customer data
• Single consolidated
view of customer
information through integration with
SAP Hybris
Marketing
• SAP Hybris Marketing: get
customer information from
all company-owned and external sources, such as
commerce, Web streams,
and social; do scoring and profiling; and trigger tailored
cross-channel real-time
marketing activities
• In combination with SAP
Hybris Cloud for Sales,
trigger sales activities and leads according to
customer signals
• Improved
customer
satisfaction
• Lack of complete
visibility from
opportunity to delivery leads to a loss of revenue
• Order capture in
SAP Hybris Cloud
for Sales while basic order
fulfillment
capability in ERP
• SAP Hybris Cloud for Sales:
provide sales professionals
access to pricing, quoting, and mobile Web-based
interface
• Provide customers with contextual, consistent, and
relevant sales experiences,
regardless of channel or device, throughout the
customer journey
2017 Planned Innovations
• Order capture in SAP
Hybris Cloud for
Sales while basic order fulfillment
capability in
SAP S/4HANA
(continued next page)
Order and Contract Management Deep-Dive
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
2017 Planned Innovations
BusinessBenefits
• Inability to deliver a unique, personalized customer shopping experience through digital content and commerce leads to a loss of revenue
• Integration between SAP Hybris Commerce and ERP master data to support varying degrees of order-to-cash processes depending on customer needs
• SAP Hybris Commerce: provides an omnichannel digital sales and service presence through a modern content management system with a powerful product catalog
• Personalized experiences are delivered by leveraging SAP Hybris Marketing to tailor content, offers, and product recommendations
• Integrated with SAP Hybris Cloud for Sales to deliver a relevant omnichannel sales process while supporting self-service activities, such as request for quotes, including complex product configuration, return requests, and service tickets
• Reduce sales and service costs
• Improve presence through search engine optimization (SEO), making it easy to find the business and increase revenue
• Get insight on end customer buying habits and purchasing intent to increase customer satisfaction
• Test new markets and geographies at a fraction of the cost
• Integration betweenSAP Hybris Commerce and SAP S/4HANA master data to support varying degrees of order-to-cash processes depending on customer needs
Order and Contract Management Deep-Dive
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Logistics
(continued next page)
Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
2017 Planned Innovations
BusinessBenefits
• Lack of accurate up-to-
date inventory data,
lead times, and procurementtimings
for the planning lead to
an inefficient planningprocess
• Low inventory
throughput prevents live inventory updates
• Inventory status is
calculated overnight
• Live inventory updates are not
available; inventory
status is reflected in the system with
time offset
• Inventory throughput may reach boundaries
depending on business
scenario
• Live inventory management
through redesigned data
model enables unlimited, simultaneous material
movements and allows for
true transparency on inventory and material
flows
• Ability to change lot size to “one,” thus capturing the
lowest level of granularity in
inventory stock keeping
• Decrease stock buffers due
to better transparency and
insights
• Communication of goods receipt to Ariba® Network
• Multidimensional analysis for physical inventory items and goods movement
• Availability of existing SAP Catch Weight Management application for current customers
• Reduced supply
and inventory
planning cost
• Increased inventory
accuracy
• Reduced days in inventory
• Limited inventory
visibility,
increasing error rate and supply
shortages
• Inventory analysis is
possible through a
separate analytical system with data
integration issues and
data latency
• SAP Fiori apps for
inventory managers and
warehouse clerks
• Optimization of inventory and material flows with analytical apps, to include inventory turnover analysis and flow analysis
• New analytical apps for warehouse clerks and inventory managers
• Increased inventory
accuracy
• Reduced supply and inventory planning cost
Logistics and Order Fulfillment Deep-Dive
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Logistics and Order Fulfillment
Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
2017 Planned Innovations
Business Benefits
• Complexity in
valuating inventories
in multiple currencies and for different
valuation methods
(legal/profit center/reporting
purposes)
• Material ledger
activation available
along with functionality of actual costing.
However, inventory
valuation data exists in multiple aggregated
tables
• Leads to slow processes
(actual costing,
redistribution/ revaluation) and
slow/ inefficient
reporting
• Material ledger
available as a default
option. All inventory valuation data exists
in material ledger,
removing redundancies and
aggregates
• Faster actual costing due to optimized code
based on SAP HANA,
faster reporting as needed for actual
costing, multiple
currency and multiple valuation methods
• Increased inventory
accuracy
• Increased visibility in actual profitability,
allowing for margin
optimization
(continued next page)
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
2017 Planned Innovations
Business Benefits
• Missing visibility and
control of material
and transport shipments across the
network
• Batch-based processes and lack of
real-time monitoring
result in poor on-time delivery performance
• Visibility on overall
progress across system
boundaries; ability to achieve overview on
shipping and
transportation process status with messaging
interface between ERP
and extended warehouse management application,
transportation
management application, and the track-and-trace
solutions
• SAP Transportation
Management (SAP TM)
application integrated with SAP S/4HANA,
supporting distribution
and logistics holistically
• Process execution,
goods, and assets in
transit tracked. Manage by exception through
track and trace package
• SAP EWM deployed as a stand-alone for high-
volume and highly
automated warehouses
• SAP EWM embedded in SAP S/4HANA: quality management feature parity, backflush postings, analytics using core data services
• SAP TM embedded in SAP S/4HANA
• Transportation planning and optimization, real-time embedded analytics
• Integration of SAP TM and SAP EWM embedded in SAP S/4HANA
• Transportation management: collaboration portal
• Integration of global batch traceability with SAP EWM
• Cloud-based track-and-trace service based on Internet of Things (IoT) application services platform
• Reduced total
logistics cost
• Increased inventory accuracy
• Reduced order
fulfillment lead time
• Reduced TCO
through landscape
simplification
• Single warehousing platform for all warehouse operations, both basic and advanced, enabled by the SAP Extended Warehouse Management (SAP EWM) application embedded in the SAP S/4HANA core
• Basic warehouse management to perform basic inbound and outbound processing with internal movements and physical inventory and reporting
• Embedded EWM for advanced warehousing operations including optimization, automation, and labor management
• One system (master data, customizing, and user experience) for reduced data redundancy, lean processes with fewer business documents, and overall simplification
• Simplified apps for shipping specialists: ability to search for outbound deliveries and return deliveries with object pages, including details about header and item data
Logistics and Order Fulfillment
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
BusinessBenefits
Billing and Invoicing Deep-Dive
• Lack of adequate
reporting and
operational tools to analyze, review, and
control billing processes
• Inability to manage a high level of granularity
for discrete billable
items associated with an invoice
• No robust analytical tools
for billing administrators
to have quick insight into the ongoing billing process
• Improved support for digital payments: customer financial integration to payment service providers using digital payment hub in SAP HANA Cloud Platform
• Increased billing
staff productivity
• Improved subscription invoice processing time
• Invoices go out sooner:
reduced days sales outstanding (DSO)
• Native SAP Fiori apps
simplify the
administration of standard billing apps with
user-friendly operational
tools
• Specialized
SAP Fiori apps
streamline the viewing,
adjustment, and
correcting of invoices
• SAP Fiori apps for the
billing contract accounts receivable
manager to manage
billing work lists, analyze overdue items, and
analyze billed and
unbilled items
2017 Planned Innovations
(continued next page)
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Typical Pain Points Current State With ERP On Traditional Database
SAP S/4HANAEnhancements
Cloud And LoB Extension Enhancements
BusinessBenefits
Billing and Invoicing
• Lack of ability to handle
billing for subscription
and usage-basedservices and inability to
combine them with
physicalgoods
• Inability to combine
billing for physical goods
and services on a singleinvoice
• Difficulty in generating
invoices and running bulk
collection and payment processes in a timely
manner
• Master agreement
contract supported
for B2B service providers
• Normal billing runs
well, but bulk
processes are considerably slower
using traditional
relational databases
• Faster and better billing,
accommodating bulk
processes through enhanced capabilities of
SAP HANA
• Generate a single invoice from SAP S/4HANA Enterprise Management combining goods and services on a single bill
• Integrated end-to-end experience from digital commerce to billing through any channel
• More business model
flexibility
• Increased customer satisfaction
• Reduced time to market
for new digital services sold through any channel
• Reduced DSO for
large customer
volumes
• SAP Hybris Commerce: monetize your subscription and usage-based services, sell them across channels and touch points, bill them, collect and recognize revenue
2017 Planned Innovations
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• Accelerate new market entry and introduce subscription-based business models
• Optimize synergies with new business partners, acquisitions, or joint ventures
• Change orders on the fly based on changing marketconditions
SAP S/4HANA Sales Value Proposition
Business Benefits
Risk Management
Employee Engagement
STRATEGYENABLEMENT
RISK MANAGEMENT
BUSINESS BENEFITS
EMPLOYEE ENGAGEMENT
• Improve risk and fraud management
• Reduce revenue leakage
• Increase financial compliance
• 10–30% increase in on-time delivery
• 25–30% reduction in inventory levels
• 10–20% increase in customer satisfaction
• 10–15% improvement in internal sales productivity
• 25–30% improvement in subscription invoice processing time
• Faster user adoption through intuitive SAP Fiori user experience (UX)
$
*Benefits are based on early adopters of SAP S/4HANA or conservative outside-in benefits due to moving from a traditional ERP to enhanced
SAP S/4HANA and LoB and cloud capabilities. As each enterprise is at a different level of maturity, our recommendation is to work with you
to determine the value proposition for your enterprise.
StrategyEnablement
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SAP S/4HANA Sales Future Road Map
Digital core sales
SAP HANA platform
Security
SUPPLIERS AND NETWORKS
WORKFORCEENGAGEMENT
CUSTOMER EXPERIENCE
IOT AND BIG DATA
Integrate with Ariba Network (seller-side integration)
• SAP Transportation Management
• SAP Extended WarehouseManagement
• SAP Financial ServicesNetwork
• SAP Global TradeServices
Integrate with SAP Fieldglass solutions
Integratewith:
• SAP Hybris Cloud for Sales
• SAP Hybris Cloud for Service
• SAP Hybris Commerce
• SAP Hybris Service• (including SAP Contact Center)
• SAP Hybris Marketing
• SAP CRM (on premise)
Order management extensions:
• Configure, price, and quote
• Order orchestration
• Service and usage billing
• Omnichannelretail
• Internet of Things sales processes
Integration capabilities for our ecosystem to extend the business process of SAP
S/4HANA Sales on SAP Hybris as a Service on SAP HANA Cloud Platform.
S/4HANA
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Customers Are Achieving Value from SAP S/4HANA
GENERAL DATATECH
• Reduced year-end financial close, from 3.5 months to real time
• Reduced time for quotes, from hours to minutes
General Datatech (GDT) has expertise in the delivery of enterprise
network, collaboration, mobility, and data center technologies to
service providers and businesses. GDT aimed to update its enterprise
resource planning (ERP) solution, prepare for future requirements,
and get analytics and real-time information from a single system – a
critical business goal for the C-level team.
Company
General Datatech
Industry
High tech
SAP Solution
SAP S/4HANA
Enterprise Management
CustomerWeb Site
www.gdt.comClick here for General Datatech source reference
CONVERGENT SYSTEMS
• 48% reduction in days sales outstanding
• 20% improvement in productivity for sales order processing
Clients around the world rely on Convergent to transform the enterprise
experience with a simple user experience and mobile solutions.
Growing a business by 200% annually presents many challenges,
especially while expanding into other countries and taking on the
additional foreign exchange risk.
Aiming to simplify the complexity of its expanding business, Convergent
turned to SAP.
Click here for Convergent source reference
Company
Convergent Systems
Industry
Professional services
SAP Solution
SAPS/4HANA
Enterprise Management
CustomerWeb Site
www.convergent.com.sg
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PREGIS
• 15% expansion of the sales pipeline
• 360-degree view of each customer account
Pregis wanted to upgrade sales and customer management systems to
more effectively personalize and enhance customer experiences to increase
lifetime value. It worked with TPC to deploy SAP S/4HANA and the
SAP Hybris Cloud for Sales solution and completed the digital
transformation project in 16 weeks.
O.C. Tanner
• 15 years average customer loyalty
• 99% on-time delivery
• 97% customer satisfaction
O.C. Tanner is a global leader in the employee recognition and rewards
industry. In order to maintain industry-leading status, O.C. Tanner
wanted to accelerate its global expansion and continue to introduce
new business models.
The company is leveraging SAP S/4HANA to help streamline the
complex logistics involving suppliers and its own manufacturing, as well
as incorporating e-commerce to integrate suppliers into rewards
fulfillment and refining its digital customer experience.
Click here for O.C. Tanner source reference
Company
O.C. Tanner
Industry
Professionalservices
SAP SolutionSAPS/4HANA, CPQ, CEC
CustomerWeb Site
www.octanner.com
Click here for Pregis source reference
Company
Pregis Corporation
Industry
Mill products
SAPSolution
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Your Path To SAP S/4HANA
Every enterprise is unique, with different starting points and end points. Whether you are starting as a net-new implementation or undergoing a digital transformation in an existing SAP landscape, SAP can help. We have been working with enterprises of all sizes and ¡n all industries. Based on the depth of this experience, SAP has a robust portfolio of services to help you define your road map to SAP S/4HANA.
Customer Engagement Methodology
No matter which path applies to your enterprise, SAP has a structured four-phased approach to ensure success– executive alignment, value discovery, validation and executive readiness, and value delivery.
For more details, please see the brochure Driving Value in a Digital Economy
Value Assurance Packages
Take advantage of SAP Value Assurance service packages for SAP S/4HANA to quickly and safely harness the power of next-generation software and in-memory processing.
For all value assurance packages and for the successful and seamless transition to SAP S/4HANA, please visit the link Transition to SAP S/4HANA.
SAP S/4HANA Road Map
With a three-year detailed road map, SAP gives customers the transparency to accelerate their transition to an SAP S/4HANA landscape – SAP S/4HANA Road Map.
Start Today With A Trial – SAP S/4HANA Trials
Additional Sales References
Experience Transformation with SAP Fiori UX – SAP S/4HANA Sales Order Fulfillment
SAP S/4HANA use case series – market to a segment of one, biz view blog and tech view blog
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