Transform London 2013

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SEBASTIEN CARON

Social Business Strategist, CGI

CGI StoryOvercoming market & growth challenges …


TitleClick to edit textThe Threat

“Every institution is vulnerable, no matter how great. No matter how much you've achieved, no matter how far you've gone, no matter

how much power you've garnered, you are vulnerable to decline.

There is no law of nature that the most powerful will inevitably

remain at the top. Anyone can fall and most eventually do”


TitleClick to edit textThe Victims

3

69,00040 countries IT and business

process services Local accountabilityGlobal deliveryISO certified


TitleClick to edit text

21th century

The Beast

More Comple

x

The

Mar

ket

The long-tail is getting… LONGER

20th century

More VOLATILE


TitleClick to edit textThe Danger

Our Clients

EngagementsBidsNeeds

Solutions

Offerings

Services

Projects

Deliverables

+ InternalComplexity

+ Dependencies+ Constraints

+ Distributed

Interactions

Needs

GROWTH

Last year = X2


TitleClick to edit textThe Struggle

Considerable

reworkrecreating

information

Delay on transmission of

information

Information was scattered

Delay in coordination of our resources on a

project

Inefficient Search of

information

Hidden talent

Fragmented and redundant tools

Lack of buy-in

among mid-level managers

Problem on finding

expertise on time

Information overload

Missed opportunities

Confusion on the trusted source

of information

Global stress on ours information

systems


TitleClick to edit textThe Lost Way


TitleClick to edit textThe Epiphany

“ We need to get back to the fundamentals that made us great”


TitleClick to edit textSynergy as a Fundamental

"Chasing the past, I stumbled into the future“, T A Sachs

Who?

Why?

How Many? How Much?

How?

Where?

What?

When?

ContextInformation

?Actionable insights


TitleClick to edit textOur Destination

Partners Clients

Teams

Communities of Practice

AGILITY

VALUE NETWORK

"Don't be a star, be a galaxy!“ Peter Glor


TitleClick to edit textOur Destination

Partners Clients

Teams

Communities of Practice

AGILITY

VALUE NETWORK


TitleClick to edit textC

ON

NEC

TIV

ITY

Social Business Path

More connected, responsive, adaptable organisation

FLOW OF INFORMATION

SEQUENCE OF ACTIONS

Enterprise Social Network

CONVERSATIONS

"The most radical thing you can do is introduce people to one another." Rosabeth Kanter



ON

NEC

TIV

ITY

Social Business Path

More connected, responsive, adaptable organisation

FLOW OF INFORMATION

SEQUENCE OF ACTIONS

Enterprise Social Network

CONVERSATIONS



Clients

Partners

Our Strategies

Increase Market Share

Improve Agility

Improve

retention

Value Dimension Processes GoalsObjectives

Improve customers

relationship + co-create

value

Social Brand Social CRM &Social Marketing

Faster at creating

offerings, proposals &

deliver solutions

Network value

Social B2B + Social

Recruitment

MembersSynergy at all level of

the organization

Operational Excellence

Communication, Knowledge Sharing &

Collaboration


TitleClick to edit textDeploy & Empower

Portal (SP 2010)

CMS (SP 2010)Blog (SP 2010)

Wiki (Confluence)

Entreprise

Social Netwo

rk

Launch SubstainCommunity

Manager Network

Ambassador Network


TitleClick to edit textValues & Principles

Transparency Diversity

Awareness

Openness

Trust

Networking

Knowledge Sharing Innovation

Collaboration & Cooperation

Social BusinessCulture



ON

NEC

TIV

ITY

CONVERSATIONS

FLOW OF INFORMATION

SEQUENCE OF ACTIONS

Enterprise Social NetworkGetting the right tool


TitleClick to edit textConnection


TitleClick to edit textConversations


TitleClick to edit textCommunity


TitleClick to edit textFlow of Information


TitleClick to edit textSequence of Actions



Discuss values & principles

Share news & results

Get info on clients, partners

Social Intranet

Co-mentor

Communities

Think ‘out loud’

Bring in outside ideas

Share examples

Share concerns & Experiences

Work teamContinuous feedback

Narrate work

Brainstorm

Share problemsAssist Learn from

mistakes

Glo

bal

Stra

tegi

cal

Local |

Tacti

cal

Local Tactical

Social Extranet Social ExtranetBring in

outside ideas

Share progress

Refine practices

Redefine Work



Team Level:Weekly status report

User Stories



Community Level: Conference report


User Stories




Organization level: Collaboratively define proposal


User Stories



LearningProductivityBrandingRecognition


Organization level: Collaboratively define proposal


User Stories


TitleClick to edit textUnlock their inner collaborative power

“If my mind can conceive it, and my heart can believe it - then I can achieve it” - Muhammad Ali


TitleClick to edit textConverse

Motivations Beliefs

Redefine business processes Training

Trust

Majority Onboarding Get insights

Goals

Change Perception

Change Behavior

Gather feedbacks

Improve solution

Seminars &

Workshops



IdentifierDemographicBackgroundEnvironment

Business Role Digital Adopter type

Knowledge Worker type

Target & Measure

Solutionbased on Personas

User-Centered

Dashboard


TitleClick to edit textRecognize

Testimonial from our

champions

Kathleen Galvin, Director, Atlanta, USA


TitleClick to edit textWhat we’ve accomplished


TitleClick to edit textHow can we help you?Le

vel o

f ser

vice

s

Tactical results

Iterative pilots

Benchmark, proof of concept and tool

selection

Scoping and business

case

Strategic results

Roadmap and

master plan

Start small, think global, scale fast approach

Define vision andstrategy whileoperationally iterating

Deliver a scalableservice offer.

Our approach

Capa

city

Expertise Tools & Methodolog

y

Delivery

Processes & Technology

Personas Solution bench

& POC PURE

methodology Best practices

Government 2.0

Social Workplace

CloudOn

Premise

Citizen 2.0Digital Workplace

Use Cases Platforms

Social Business strategists

Sociologist, KM PhD Change management

2.0 Search Experts Identity management Solutions experts


TitleClick to edit textWhat will be your story?

“There are many paths to the top of the mountain,

but the view is always the same”.

Chinese Proverbs

CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information. Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited.


SEBASTIEN CARON

Social Business Strategist, CGI

CGI StoryOvercoming market & growth challenges by going back at the fundamentals

Transform London 2013

Social Media

Transcript of Transform London 2013