Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with ....

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Transform knowledge into practice with

Transcript of Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with ....

Page 1: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

Transform knowledge into practice with

Page 2: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

OSCAR A. CORBELLI

• Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa).

• ITIL Service Manager & Expert

• Instructor certificado APMG y PEOPLECERT

• Consultor, Formador, Auditor

• Miembro Junta de gobierno itSMF España

•Autor de “Las trampas de la integración” (libro edit. TSO-itSMF Int.)

Mi blog: http://oscarcorbelli.tecnofor.es/

[email protected]

Twitter: #OscarCorbelli

Page 3: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 4: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

cxcx

ITIL MASTER

ITIL EXPERT

ITIL INTERMEDIATES

ITIL FOUNDATION

Capability

Modules

Lifecycle

Modules

MALC

QUÉ POR QUÉ

Page 5: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

Guía para el ‘COMO’

Relevante para resolver problemas

del negocio

MAS adoptar y adaptar

Page 6: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

cxcx

ITIL MASTER

ITIL EXPERT

ITIL INTERMEDIATES

ITIL FOUNDATION

Capability

Modules

Lifecycle

Modules

MALC

ITIL

Practitioner

Page 7: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 8: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 9: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 10: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

ITIL Practitioner

Continual Service Improvement

Communication Measurement

and Metrics

Organizational

Change

Management

Page 11: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 12: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 13: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 14: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 15: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 16: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 17: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 18: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 19: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 20: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

CURSO y EXAMEN

• 40 preguntas test

• Libro abierto

• Casos de estudio

• En inglés

• 105 minutos

• Aprueba con 70%

• Duración 20 hs más examen

• 2/3 de prácticas sobre casos de estudio (grande y pequeña empresa)

• Libro oficial

Page 21: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

Practitioner…

¿Quiénes lo necesitan?

Page 22: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 23: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 24: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 25: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL
Page 26: Transform knowledge into practice with - ProactivaNET · Transform knowledge into practice with . OSCAR A. CORBELLI • Lic. Adm. Emp. y CPA (Univ. Argentina de la Empresa). • ITIL

Practitioner…