Transfers Overview

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TRANSFERS OVERVIEW


Definition and Objective

A transfer is the action of moving customers between two points using any type of vehicle

Our objective is to manage the transfer efficiently, completingall the actions implicated in the Transfer Process and taking intoaccount all quality standards and minimizing the cost, choosingour suppliers very carefully and analytically

*We do not consider transfers transportation services included in an excursion (Example: transport from one hotel to a show)

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General Classification

*Transport Station: Terminal, airports, ports, buses stations, taxis stations, etc.

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Type of Services

From any transport station to a destination hotel

Arrivals

From any origin hotel to any transport station

Departures

From one hotel to another

Between hotels

From one transport station to another

Between terminals

Type of Transfers

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OffLine

Touroperation

Online

Hotelextras - Hotels

White Label – Hotels and Tour Operators

Hotelbeds – Tour Operators

Bedsonline – Agencies

Hotelopia – Final client

Sale ChannelsClients

General Classification II


Transfer Processes

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Set up

Master data configuration:

Areas, routes, vehicles, drivers,

transfer day, guides, TO and suppliers

Contracting

Loading the agreements

signed between the suppliers that will transport our

clients and our Group

Distribution

Loading the agreements

signed between the clients (TO & Agency) and

our Group

Sales

Management of online and

offline bookings

Operation

Planning and assignment of

passengers into different

vehicles

Admin

Payment to suppliers and invoicing to

the costumers.


Set Up

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Transfer Areas

Transfer Type

Service Type

Vehicles

RoutesOperational day

Suppliers

TO & Agency

Drivers & Guides

Master Data Configuration and Maintenance


Contracting

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Purchase contract

Purchase contract: It is the agreement between the company and the supplier who is going to provide the transfer services

Supplier Details

Rates

Supplements & Discounts

Cancellation FeesStop Sales

Special Prices

Compensation Policy


Distribution

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Sale contract

Sale contract: It is the agreement between the company and the customers (tour operator/agencies) who are going to buy our services or products.

Quality Criteria

(TO & Agency)

Offline Sale Channels

Online Sale Channels

Offices with operation

Cancellation Policies


Sales

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Bookings

*Concept booking versus service : 1 booking = 1 client = X services (from 1 to x)

Transfer bookings

WEB

Automatic integration (traditional Touroperation)

Massive Insertion of Bookings (Offline)


Operation

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The first criteria to bear in mind when planning the services would be the conditions agreed with the client at the distribution step

Destinations with operation

They assign the passengers to vehicles; it means that they make a planning of the services = Own transport company

Destinations without operation

They automatically send the services to the corresponding supplier = 3rd Suppliers


Administration

Payments to suppliers

Collect payments from clients

LitigationsComplaints from

TO/Agency or final client

Compensation Policy

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Basic concepts


Glossary

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Transfer Area

• It is the minimum expression of the geographical organization of the destination.

Transfer Route

•Grouping of areas with their corresponding hotells.

Hotel

•Considered as a pick up point, it is a hotel registered into the system with a supplier code. Hotel as point of collection it has no supplier code but it is also a pick up point

Transfer Day

• It allows indicating the operational day for your transfer services. This will affect to operation (if service is planned in the day of the service date or on the previos day)

Vehicle

• It is the type of transportation used to move our clients. Most common are bus, minibus and taxi

Supplier

•Company that covers the services that we offer to our clients. There are not only transport suppliers; there are also guides, drivers, airport taxes, luggage supplier, freelance, etc …

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Transfers Overview

Business

Transcript of Transfers Overview