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Transcript of Trans sys intro_cxoverview_v1 abdallah khayat
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Your friendly, flexible Oracle SI
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You need a partner who can
ENABLE ENHANCE EXTRACT
Your Oracle Enterprise Solutions
…You need TransSys Solutions
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WHO WE ARE?
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About TransSys
2010ESTABLISHMENT
190+CONSULTANTS
HQDUBAI
16COUNTRIES
60+CUSTOMERS
IDCCHENNAI
Winner of the Coveted Specialized Oracle Applications Partner Award for 2013 across the ECEMEA Region by Oracle Corp
Winner of the 2014 SaaS Partner of the Year for ECEMEA-Africa Operations
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About TransSys
Fast growing Oracle SI in MEand Africa with specific focus on transformational outcomes
Innovative and mutually win-win commercial models
Well experienced set of consultants carrying over 100+ Oracle implementations experience in the region
Service offerings tailor-made to suit individual customer needs
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What are we known for?
Agility Business outcome focused IT initiatives
Win-Win innovative commercial models
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TransSys Service Offerings
EBS
CXM
TechnologyHyperion & EPM
BI & Big Data
Fusion
TransSysOfferings
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TransSys Services - Fundamental Premise
ENABLE
• New / Early adopters• Restore Failed ERP/CRM initiatives• Consulting• Health checks• Implementations • Assessments & Upgrades
ENHANCE
• Gaps in ERP/CRM solution – Lesser business value realization
• Extensions• Process Redesign• Add-on Modules
EXTRACT
• Value creation thru alliance solutions
• Reporting solution • Mobility Solutions• OBIEE• BI Apps• Big Data
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Our Cloud Offerings
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Customer Highlights Across Industries
Airlines
Banking & Financial Services
Public Service &Oil & Gas
Real Estate Management
Mfg, Retail &Distribution
Telco
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Our Certifications and Awards• TransSys development centre is ISO 9001:2008 certified for
our Quality Management Systems.
• TransSys is an Oracle Platinum Partner focused on the Middle East ad Africa region
• Awarded 2013 Application Specialized Partner by Oracle Corp across ECEMEA
• Awarded 2014 SaaS Partner of the Year by Oracle Corp for African Operations
• 1st Regional SI to deploy multi pillar Fusion SaaS across Cx, HCM, ERP and SCM across mutliple countries
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What we Offer?
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Road towards Cx – Building Blocks
CRM
Soci
alA
pp
licat
ion
s
An
alyt
ical
Ap
plic
atio
ns
DIRECT IN-STORE PHONE WEB MOBILE SOCIAL FIELD SERVICE
Marketing & loyalty
Customer Service
Sales & Partner management
Product Management/ Order capture
Downstream Systems
Marketing Experience
Service Experience
Sales Experience
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Channel & CustomerTransformation
Branding, Marketing & Campaign Management
SalesTransformation
Service & Contact Centers
Customer Analytics
Channel/ Customer Segmentation
Management
Channel Optimization
Multi-Channel
Integration
Advance Campaign Management
Marketing Offer Management
Marketing Resource Management
Marketing Investment
Optimization
Sales Force Effectiveness
Sales Automation Design
Incentive Compensation
Management
Territory Planning and
Management
Partner and Dealership
Relationship Management
Customer Center Effectiveness
Customer Center Architecture
Customer Center Consolidation
(I/O)
Field Service & Logistics
Customer Analytics & Dashboard
Targeting and Profiling
Real Time Marketing
Behavioral
Segmentation
Customer Experience Design
Customer Loyalty Management
Channel & Customer Profitability
(LTC)
Customer Centricity & Growth
Customer Routing Design
Self-service Management 360° Vision
Our Customer Experience Transformation Pillars
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Cx Accelerators
Best practice Cx Process Blue Print
Best Practice Cx Industry Processes and
Application Functionalities Mapping
Implementation Templates Prebuilt Integration Components
CxMImplementation
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Why TransSys for your Cx Journey?
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TransformationAutomation
Automation Vs Transformation
As Is Process
CRM
To be Process
CRM
Industry Best Practices Customer Centric Process
• Leverage industry experience• Consider business dynamics• Continuous improvement in process driving customer centricity
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TransSys Fusion Implementation model is aligned to SaaS implementation framework and Oracle Unified Methodology (OUM) and modified to achieve rapid delivery of solution thru adoption of embedded practices.
TransSys SaaS Model Adoption for Rapid Transformation (TransSMART) is our way of delivering Fusion SaaS solutions that helps
customers achieve faster and consistent results and
enable the users to experience the user friendly solutions quicker than conventional automation driven implementations.
TransSMART™ Implementation Framework
Successful and Rapid Fusion Apps Deployment
SaaS
Mo
del
TransSMART™ Implementation Framework
Rap
id
Dep
loym
en
t
CR
P D
rive
n
Ad
op
t &
Ad
apt
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Rapid Start
1. Customer fills out
Questionnaires & Data Sheets
2. We configure the system
according to Questionnaires
3. In facilitated
workshops
adjustments are
discussed
4. Data is
uploaded, training
performed,
integration
established and
the system goes
live
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Fixed Scope Offerings (FSO)
• Out of the Box
• Best(Leading) Practice
• Customers that prefer rapid time
• Fixed Cost
• Pre-approved scope and effort
• FSO acts as a baseline Fixed scope approach for quick activation of ‘essential’ functionality
Delivery of a fully provisioned and
working system in a rapid timeframe
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Fixed Scope Offerings - Key Features
ORACLE
CLOUD SERVICEs
KEY FEATURES
• Rapid activation of service
• Configuration of defined scope
• Fully provisioned & working system
KEY BENEFITS
•Faster Deployment – ‘essential’ functions
•Lower costs – faster time to value
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Fixed Scope Offerings are just the beginning
Activate core services
Release 1 Release 2 Release 3
Fixed Scope Offering
Adoption of additional services
“Tailored Implementation”
• Adoption of new functions
• Extension of integrations
•Essential ‘core’ functions
•Content & data
• Integrations
LIVE
Weeks not Months !Keep the solutions simple
!
Land and Expand !
Release 4
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Our Unique Value Proposition• Unique Accelerator based Delivery Methodology driving quick wins based on Packaged Enabled Transformation
• Team has overall Experience of 15+ Cx Transformations cross industries and have adopted the key learnings in our delivery approach to avoid any Pitfalls
• User Adoption is an inherent part of our Cx Journey
• Experience across all delivery models (On-Premise, Cloud & Hybrid) to offer the best advise to our Prospects, Partners and Customers
• Deep Understanding of Cx processes and Industry Best Practices in Cx
• Packaged Cx Implementation Offerings aligned to customer business need
• SMART (Strategy, Measurement, Alignment, Results and Technology) Based Cx Delivery Model
• Transformation part of our DNA
• Part of Oracle SaaS Partner Advisory Board and strong links to Oracle Product Mgmt teams
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Case Studies
MASDAR
Semi government energy company in MiddleEastApps: Fusion CRM – Marketing, Customer Hub, Sales
• Marketing platform for campaign management in less than 5 weeks• Consolidate customer data in single location to get customer 360 degree view• Execute campaign quickly. Targeted campaigns increased brand value• End to end Lead management and ability to book and create lease for the
property through seamless integration with Oracle Property manager
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Case Studies
DELTA PARTNERS
LEADING TELCO AND MEDIA CONSULTING COMPANY
APPS: FUSION CRM – SALES FORCE AUTOMATION
• Sales platform for managing opportunities in less than 6 weeks• Application for fully configured to meet the typical requirements of Professional
Services• Application provide full insight of the resources requirements and opportunity
status
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Transformation Underway
Top airline in AfricaApps: Oracle Sales, Service and Marketing Cloud
• Map Cx journey • Align towards organization objectives and priorities• Develop strategy CxM implementation roadmap• Implement key pillar of oracle CxM cloud applications
Top airline in Africa
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Q&A