TRAKHEESI

Customer Journey Map

• Licensing: Issuing, Renewal & Update

• Employees& Brokers management

• Permits

• Dubai Brokers

TRAKHEESI

Customer Journey Map

• Licensing: Issuing, Renewal & Update

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Go to

www.Trakheesi.

gov.ae

USER EXPERIENCE

• Use your credentials to login• Update trade license number

and upload it

• Print the approval

• Complete process in DED

Visit DED and

submit request

• Go to www.Trakheesi.gov.ae

• Select register

• Fill information

• Upload documents

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Go to

www.Trakheesi.

gov.ae

USER EXPERIENCE

• Use your credentials to login• Update trade license number

and upload it

• Pay online

• Print the approval

• Complete process in FZ

Visit FZ authority

and submit

request

• Go to www.Trakheesi.gov.ae

• Select register

• Fill information

• Upload documents

1. Licensing Issuing New DED

2. Licensing Issuing New Free zone

Licensing Customer Journey Map – Issuing License

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Pay online

• Login to system

Go to

www.Trakheesi.

gov.ae

• Go to www.Trakheesi.gov.ae

• Select register

• Fill information

• Upload documents

User Will

Do

Search By Using

License Number

LIFECYCLE

STAGE

Submit request

and wait for the

approval

USER EXPERIENCE

• Print the approval• Upload documents

Go to

www.Trakheesi.

gov.ae

• Select register

3. Licensing Issuing New Temporary Developer

4. Licensing Issuing Exiting DED

Licensing Customer Journey Map – Issuing License

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

User Will

Do

Search By Using

License Number &

License Source Id

LIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Upload documents

Go to

www.Trakheesi.

gov.ae

• Select register

5. Licensing Issuing Exiting Free zone

Licensing Customer Journey Map – Issuing License

http://www.trakheesi.gov.ae/

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Pay online

Go to

www.Trakheesi.

gov.ae

• Login to system

• Request renewal

• Upload documents

6. Licensing Renewal Exiting Free zone

Licensing Customer Journey Map – Renewal License

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Pay online

Go to

www.Trakheesi.

gov.ae

• Login to system

• Request renewal

• Upload documents

7. Licensing Renewal Exiting Temporary Developer

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

User Will

Do

Submit request

and wait for the

approval

LIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Pay online (depend if he

change activities)

Go to

www.Trakheesi.

gov.ae

• Login to system

• Request update

• Upload documents

8. Licensing Update Exiting Free zone

Licensing Customer Journey Map – Update License

User Will

Do

Submit requestLIFECYCLE

STAGE

Print the

approval

USER EXPERIENCE

• Print the approval• Wait for the approval

Go to

www.Trakheesi.

gov.ae

• Login to system

• Request update

• Upload documents

9. Licensing Update Exiting Temporary Developer

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

TRAKHEESI

Customer Journey Map

• Employees & Brokers management

User Will

Do

Add New

employee

LIFECYCLE

STAGE

Submit the

request for

approval

USER EXPERIENCE

• Pay online

• Fill information

• Upload document

• Save

• Do the same (1->3) steps for

more employees

Go to

www.Trakheesi.

gov.ae

• Login as office admin

• Select employees

1. Add New Employee

Employees & Brokers Management

User Will

Do

Renew

employee card

LIFECYCLE

STAGE

Submit the

request for

approval

USER EXPERIENCE

• Pay online

• Select card

• Upload document

• Save

• Do the same (1->3) steps for

more employees

Go to

www.Trakheesi.

gov.ae

• Login as office admin

• Select employees

2. Renew Employee Card

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

TRAKHEESI

Customer Journey Map

• Permits

User Will

Do

Edit information

(based on

exiting category)

LIFECYCLE

STAGE

Complete The

Request

Information

USER EXPERIENCE

• Fill advertisement information

• Upload documents

• Submit for approval (or auto

approval)

• Edit exiting property

• Edit exiting projects

• Add new property

• Add new project

• Remove property

• Remove project

Go to

www.Trakheesi.

gov.ae

• Login as office admin or

employee

• Select permits

1. Permits Issuing New Permit

2. Permits Edit Permit

Permits Customer Journey Map – New Permit

User Will

Do

Select permit type

& category

LIFECYCLE

STAGE

Complete The

Request

Information

USER EXPERIENCE

• Fill advertisement information

• Upload documents

• Submit for approval (or auto

approval)

• Pay online

• Inside Dubai (Property, Project)

• Inside Emirates (Property, Project)

• Outside Emirates (Property, Project)

• Company service

Go to

www.Trakheesi.

gov.ae

• Login as office admin or

employee

• Select permits

• New permit

http://www.trakheesi.gov.ae/http://www.trakheesi.gov.ae/

TRAKHEESI

Customer Journey Map

• Dubai Brokers

1. Dubai Brokers Contracts A,B & F

Dubai Brokers

User Will

Do

Brokers

Dashboard

LIFECYCLE

STAGEContracts

USER EXPERIENCE

• Contract A (NEW)

• Contract B (NEW)

• Contract F (SOON)

• Login using registered mobile

number

• Permits (Submit, Edit)

• Pending Request (NEW)• Request for Sell

• Request for Buy

Dubai Brokers

Smart

Application

• Registered brokers search

• Registered real estate offices

search

• Search brokers by projects

• Search brokers by Area

TRAKHEESI

Customer Journey Map

Thank you