Training Skills 2 Days
-
Upload
interogator5 -
Category
Documents
-
view
220 -
download
0
Transcript of Training Skills 2 Days
-
7/25/2019 Training Skills 2 Days
1/64
1
Practical Training Skills
Syed Saeed Hasan
Instructor Management Training Unit
-
7/25/2019 Training Skills 2 Days
2/64
2
Expectations
Write 5 expectations individuals on post-
its
Every representative explains and stickspost-its on the flipchart
Post-its are clustered into themes
-
7/25/2019 Training Skills 2 Days
3/64
3
11 topic modules
1. Desinin a course
2. !esson Plan
3. "dult !earnin
#. $nstructional "pproaches
5. %ole of the $nstructor
&. $nstructor "ttri'utes
(. )lassroom *anaement
+. Presentation ,kills
. uestionin /echni0ues
1. Evaluation
11. )lose
-
7/25/2019 Training Skills 2 Days
4/64
Practical /rainin ,kills
"endaDay 1
+.3-1.3
Day 2
+.-1.3
Welcome ice'reaker$ndividual expectations
roundrules
/rainin 4 Why ho hat
Worst fears of trainers
/he excellent learnin facilitator profile
/he olden rules of trainin
Practice trainin and feed'ack
6uildin trust and safety 4 eneri7ers ice'reakers
$ce'reaker,elf-aareness 89:"%$ indo
/rainer impact - Words *usic Dance
)lear presentations instructions
!istenin and feed'ack - roleplays
;sin simple process tools effectively
Evaluation of trainin methodoloies
/rainin session desin
6rainstormin ,W9/ ap "nalysis exercises
Day 3 Day #
+.3-1.3 +
-
7/25/2019 Training Skills 2 Days
5/64
Day 5
+
-
7/25/2019 Training Skills 2 Days
6/64
&
:o to 'ein@
1. $ce-'reaker or Warm-up2. %estate purpose of trainin
3. )larify expectations and desired
outcomes
#. round rules
5. :ousekeepin
-
7/25/2019 Training Skills 2 Days
7/64(
round rules
for a hih-value orkshop
6ein fully present
/akin onership
%espectin
!istenin,harin
%iskin
!auhin
Participatin6ein on time
-
7/25/2019 Training Skills 2 Days
8/64+
What is /raininA
/o transfer knolede and skills that
ena'le participants to carry out their ork -
focus on Bo' skills and aareness-raisin.
-
7/25/2019 Training Skills 2 Days
9/64
What is ?acilitationA
$t is usin processes to
make it easy for the roup
mem'ers to achieve their
o'Bectives in a
colla'orative and timely
manner
-
7/25/2019 Training Skills 2 Days
10/641
?acilitated !earnin
/rainin characteri7ed 'y students havin a
hih deree of involvement in all aspects of
their learnin. /he teacherCs role is facilitator
and oraniser providin resources and support.Participants learn ith and from each other and
set their on o'Bectives.
-
7/25/2019 Training Skills 2 Days
11/6411
Evaluation of ?acilitation
/ask achievedAProcess effectiveA
$nstructions clearA
Enery hihA
roup climate positiveA
Everyone involvedA
?acilitator stayed neutralA
,tart and finish on timeA
-
7/25/2019 Training Skills 2 Days
12/64
12
"DD$E means...
Analysis
Desin
Development
Implementation
Evaluation
12
-
7/25/2019 Training Skills 2 Days
13/64
13
6enefits of an $D frameork
*eet the 'usiness o'Bectives
*eets real and re0uired trainin needs
*atch learnin styles of the participants
/rainin loistics are under control
6alanced and smooth content delivery
)onfidence and trust from stakeholders
instructors and participants
)ontinuously improvement of trainin material
13
-
7/25/2019 Training Skills 2 Days
14/64
1#
Why What Who of trainin
What is the purpose of the
traininFmeetinFpresentationA
What are the o'Bectives of the sessionA
What is the profile of the participantsA Who are theyA
What do they knoA
Why do they careA
:o ill they 'enefitA
-
7/25/2019 Training Skills 2 Days
15/64
15
"DD$E phases...
15
Analysis"nalysis of the trainin re0uirements ;ncover all
o'Bectives needs and contextual re0uirements
Design,pecification of the trainin re0uirements and the
structure of the trainin course
Development)reation of all the trainin content material and
systems that have 'een specified
Implementation
/he execution phase< deployment delivery and
maintenance of the trainin course
Evaluation$mprovement of the trainin desin durin its
development and delivery
-
7/25/2019 Training Skills 2 Days
16/64
1&
" systematic approach
)larify Purpose of /rainin related to 'usiness performance ap
$dentify /rainin 9'Bectives
)onduct /rainin "nalysis
"naly7e !earners and )ontexts
Write Performance 9'Bectives
Develop "ssessment $nstruments
Develop /rainin ,tratey
Develop /rainin *aterials
Desin and )onduct Evaluation of /rainin for participants
Desin and )onduct ,ummary Evaluation of /rainin course
1&
-
7/25/2019 Training Skills 2 Days
17/641+
,ession Desin/itle of trainin
Purpose of trainin
9'Bectives of trainin
topic process materials
Icebreaker, warm-up
*odule 1
Exercise
*odule 2
Exercise
*odule 3
Exercise
lunch
Energizer
*odule #
Exercise
*odule 5
Exercise
,ummary rap-up
-
7/25/2019 Training Skills 2 Days
18/64
1
!earner "ssessment
Pre-testin
9'Bective"ssessment
,u'Bective
"ssessment,elf-"ssessment
Practice exams
roup proBects
Peer revie
Participation
Gon-participation
1
-
7/25/2019 Training Skills 2 Days
19/642
Don time!atecomers settlinhousekeepin
1C
'reaks #C
lunch (5C
movin into exercises and misc. 25
total down time 2h3
-
7/25/2019 Training Skills 2 Days
20/6421
Worst ?ears@
What do you orry miht
happen at your trainin
sessionA
-
7/25/2019 Training Skills 2 Days
21/6422
What do people ant from traininA
!o learn something use"ul
!o contribute!o be heard
!o achieve
!o connect
!o "eel valued#
$hat%s in it "or me&
-
7/25/2019 Training Skills 2 Days
22/64
23
!earnin domains
=nolede =nolede refers to facts concepts
information etc. the learner needs to kno in
order to 'e a'le to do certain thins.
,kills /hese refer to the learnerCs a'ility to do certainthins H either mentally or physically.
"ttitudes !earnersC attitudes are the 'eliefs feelins andopinions that are part of their personality andhave 'een conditioned 'y parents teachersco-orkers and friends.
-
7/25/2019 Training Skills 2 Days
23/64
2#
:o e learn
# staes of learnin
;nconscious
incompetence
)onscious
incompetence
)onscious
competence
;nconscious
competence
our o'Bective
-
7/25/2019 Training Skills 2 Days
24/64
!earnin ,taes
competence incompetence
conscious
3 - conscious competenceperform skill relia'ly at illthe person ill need to concentrate and think inorder to perform the skillthe person can perform the skill ithoutassistancethe person ill not relia'ly perform the skillunless thinkin a'out it - the skill is not yetIsecond natureI or IautomaticI
2 - conscious incompetencethe person 'ecomes aare of theexistence and relevance of the skillthe person is aare of their deficiency in
this areathe person realises that 'y improvin theirskill or a'ility in this area their effectivenessill improve
unconscious
' - unconscious competencethe skill 'ecomes so practised that it enters theunconscious parts of the 'rain - it 'ecomesIsecond natureIcommon examples are drivin sports activitiestypinit 'ecomes possi'le for certain skills to 'eperformed hile doin somethin else forexample knittin hile readin a 'ook
( - unconscious incompetencethe person is not aare of the existence orrelevance of the skill areathe person is not aare that they have aparticular deficiency in the area concernedthe person miht deny the relevance orusefulness of the ne skill
25
-
7/25/2019 Training Skills 2 Days
25/64
2&
*otivation to learn
"dults only learn if they ant to
"dults only learn if it is useful
"dults only learn if it is relevant"dults only learn if it connects to their
interests and experience
"dults learn 'est hen they are enBoyinit
-
7/25/2019 Training Skills 2 Days
26/64
)earning *tyles)oncrete
Experience
Feeling
%eflective9'servation
Watching
"'stract
)onceptualisation
Thinking
"ctiveExperimentation
Doing Processin
:o e do thins
p
e
rc
e
p
t
i
on
-
7/25/2019 Training Skills 2 Days
27/64
2+
-
7/25/2019 Training Skills 2 Days
28/64
!earnin ,tyles :oney J*umford
Activists- ho are Khands-onC learners and prefer to
have a o and learn throuh trial and error
+e"lectors- ho are Ktell meC learners and prefer to 'e
thorouhly 'riefed 'efore proceedin!heorists- ho are Kconvince meC learners and ant
reassurance that a proBect makes sense
ragmatists -ho are Ksho meC learners and ant a
demonstration from an acknoleded expert.
2
-
7/25/2019 Training Skills 2 Days
29/64
3
$hen you go to play a new computer game or use a new
program, do you
1. %ead the manual first
2. 8ust have a o
3. Watch someone else
see hat to do and thenhave a o yourself
#. "sk someone to sho
you hat to do
-
7/25/2019 Training Skills 2 Days
30/64
31
Preferred !earnin ,tyle
,tyles Activist +e"lector !heorist ragmatist
ansers 2 ( 3 '
-
7/25/2019 Training Skills 2 Days
31/64
32
"dults learn 'est 'y doin
)ase studies
%ole plays
ames simulations
Exercises
uestionnaires
Discussion roups
/ask roups
>ideo ith feed'ack
-
7/25/2019 Training Skills 2 Days
32/64
33
?acilitator exercise
What kinds of trainin sessions do you
facilitateA
Place on matrix
-
7/25/2019 Training Skills 2 Days
33/64
3#
?acilitatin task and emotion
/ask )omplex
:ih
?eelins
Expert facilitation
,imple facilitation
-
7/25/2019 Training Skills 2 Days
34/64
35
Expert facilitator profile1. $nnovative
2. ,elf-confident
3. =nos tools techni0ues ames exercises
#. $nterpersonal skills - listenin ivin feed'ack
5. uestionin pro'in
&. Presentation skills 4 ords voice 'ody lanuae
(. ?lexi'le+. 9pen-minded
. 9'servation skills
1. Patient
11. Enthusiastic
12. *akes people feel valued
13. !ikes orkin ith people
-
7/25/2019 Training Skills 2 Days
35/64
3&
?eed'ack
ive student opportunity to anser feed'ack.
6e frank. ,tate complaint fairly.
DonCt pu'lici7e offences F treatment 'efore class.
"void punishin hole class for faults of a fe.
DonCt display aner.
DonCt force an apoloy.
DonCt make an issue of somethin that is trivial.
When the case is settled drop it.DonCt ridicule a student@
-
7/25/2019 Training Skills 2 Days
36/64
3(
ivin ?eed'ack
*tep ( .ake the statement/he statement should 'e a summary of the messae you aretryin to convey. $t is your opinion and perspective on thepersons performance hich you ill 'ack up ith evidence
*tep 2 /ive the evidence/he evidence should contain specific examples of o'served'ehaviour. $t should 'e explicit and specific in nature.
*tep 3 E0plain the impact
/he impact descri'es the conse0uences of the persons'ehaviour on their ork. $f positive it focuses on the 'enefitsto the individual and the oranisation. $f neative it focuses on
the damae caused to 'oth the individual and the oranisation
-
7/25/2019 Training Skills 2 Days
37/64
3+
=ey attitudes J 'ehaviour
Drive the processuse a variety of appropriate learnin methods
=eep the focus=eep the roup focused on the task hile constantly
o'servin ho the roup orks toether
6e positive"ct up'eat and optimistic settin the tone for the roup
Encourae participationEnsure that all mem'ers participate as e0ually as possi'le
-
7/25/2019 Training Skills 2 Days
38/64
3
/hree 6asic "ctivities of the
?acilitator
+ecognise
$hat is happening
Diagnose!he underlying cause
Intervene
1y introducing a change in
the process
-
7/25/2019 Training Skills 2 Days
39/64
#3
,ho you care
!hey don%t care how
much you know until
they know how much you
care
-
7/25/2019 Training Skills 2 Days
40/64
##
45A+I $I6D4$
PUBLIC BLIND
PRIVAT UN!N"#N
7EED1A89
DI*8)4*:+E
-
7/25/2019 Training Skills 2 Days
41/64
#5
resentation *kills *el"-assessment
Do you speak loud and clear
Do you speak ith enthusiasm
Do you use pauses$s your key messae clearly understood
Do you convince people
Do you make eye contact ith everyoneDo you use animated estures
-
7/25/2019 Training Skills 2 Days
42/64
#&
:o you communicate
$ords (;
hat you say
.usic 3;
ho it soundsDance
-
7/25/2019 Training Skills 2 Days
43/64
#(
.:*I84 voice
>olumePace
*odulation
Enunciation
Emphasis
PausesEmotion
-
7/25/2019 Training Skills 2 Days
44/64
#+
DA68E- 6ody lanuae
?ace
Eyes
:andsPosture
,mile fron
esturesEnery
-
7/25/2019 Training Skills 2 Days
45/64
#
truck patient 9D chocolat house
cats dos moon slo analysis
,exy 3 'lood turnover competence
statistics ar peace kiss 'a'y
execution 'rother dream oole 'ad
:eaven hell reen tennis /exas
-
7/25/2019 Training Skills 2 Days
46/64
5
,even ,econds
+E8A)) People can only remem'er ( thins
A!!E6!I46 *A6
People can stay attentive for a'out (
minutes
7I+*! I.+E**I46
$t takes ( seconds to make a ood first
impression
9I**
keep it short J simple
-
7/25/2019 Training Skills 2 Days
47/64
51
,lides 4 less is more@
A=4ID
heavy raphics
readin
too much text
-
7/25/2019 Training Skills 2 Days
48/64
52
resentation skills
Present the purpose and 'enefitsof your trainin course
9penin 'an?eatures6enefits)losin 6an
-
7/25/2019 Training Skills 2 Days
49/64
53
?eed'ack on presentations
1. Eye contact
2. 6ody lanuae
3. >oice
#. Pace
5. )larity 4 structure
&. =ey messae
(. ,tories metaphors props visuals
+. 9penin 6an 4 closin 6an
-
7/25/2019 Training Skills 2 Days
50/64
5#
olden %ules
6ein ith an eneri7in process
)ollect expectations
;se a variety of processes
Eneri7e the roup ith interestin activities
%emain up'eat and eneretic
Enae E>E%L9GE 6e strict on timin
ive clear instructions for exercises Mrite them on flipchart or slideN
%emem'er adults learn 'y doin and only if they see a concrete 'enefit
"void open 0uestions to the roup
%andomly select presenters MdonCt ask for volunteersN
)onclude ith an exchane of key learnin points
,tay neutral on content
DonCt do any ork@ $nvolve the participants
-
7/25/2019 Training Skills 2 Days
51/64
55
resentation *kills *el"-assessment
Do $ speak loud and clearA
Do $ speak ith enthusiasmA
Do $ use pausesA
$s my key messae clearly understoodA
Do $ convince peopleA
Do $ make eye contact ith everyoneADo $ use animated esturesA
$s my posture confidentA
-
7/25/2019 Training Skills 2 Days
52/64
5&
-
7/25/2019 Training Skills 2 Days
53/64
6arriers to !istenin,eein
)ulture 4 'eliefs values
ender
"e
Experience
Education *ood
)lothes
Physical appearance
"ssumptions
PreBudice
Expectations
5(
-
7/25/2019 Training Skills 2 Days
54/64
5+
"ctive !istenin *odel
1. !isten ith eyes ears and heart2. Demonstrate listenin ith non-
ver'al 'ehaviour
3. %estate 'oth content and
emotion expressed 'y speaker
Do not advise, interpret or>udge
-
7/25/2019 Training Skills 2 Days
55/64
5
)lassroom Pro'lems
1. Environment
2. Distractions
3. Poor student preparation
#. Personality clashes5. !ack of interest
&. Geative attitude
(. Differin a'ility levels
+. Poer issues. %ivalry
1.$nade0uate Enlish comprehension
-
7/25/2019 Training Skills 2 Days
56/64
&
Pro'lem participants
!ate comers
!eavers
Dominators"ruers
Passive
WhisperersGeative
Direct request
Constructive feedback
Eective questions
Pairs, trios, small groups
Engage by assigning tasks
Recognize and include
ariety of met!ods
"ctive pace
#ove people around
5andle by using the right intervention