Training of gdm os on communication skills
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Transcript of Training of gdm os on communication skills
Training Of GDMOs On
Communication Skills
Venue : Dte Of Training, UTCS,
Karkardoma
Date : 20/08/15 & 21/08/15
Speakers Nidhi Mehra Dharmendra Arora Pradeep Chaturvedi Mahek Vaish
Participants Employees from Dte. Of AYUSH, Dte. Of Health Services, ANMs, Staff nurses from Pant Hospital, Delhi Police
Speaker Nidhi Mehra with participants from Dte. of AYUSH, Homoeopathic wing
Speaker Nidhi Mehra with Dr Deepika, Dr Remya, Dr Debaleena at UTCS
Need for Communication
… to interact with other people in order to maintain good relations with them.
… to maintain satisfactory relations with others with respect to power, dominance and influence.
… to be liked by others.
DEFINITION Literarily the word ‘communication’ means ‘to connect’, to
share or exchange.
According to the famous author, D.E. McFarland, communication may be broadly defined as the process of
meaningful interaction among human beings. More specifically, it is the process by which meanings are perceived and understandings are reached among human beings.
PROCESS OF COMMUNICATION
Shannon – Weaver Model
Source Source of Noise Receiver Encoder Decoder Feedback
THOUGHT (can be a positive or a negative one)
ACTION
HABIT
CHARACTER
DESTINY
SENDER
Feedback Message
RECEIVER
FEEDBACK
Feedback is a return response of the receiver to the sender about themessage transmitted to him by the sender.
Feedback helps to keep communication open and free flowing.
Feedback is necessary to find out what effect our communication has had on the receiver.
OBJECTIVES OF COMMUNICATION
Control Motivation Emotional Expression Information
TYPES OF COMMUNICATIONVERBAL
Clarity of the message Simplicity Pace i.e the rate of the speech
which must be between 125 – 160 words per minute
Ex: informal conversations, task- related exchanges, group discussion, formal speeches
NON- VERBAL
Visual Tone of speech Voice qualities Written Ex: facial expressions, body
languages, office design, building architecture
ABC of Communication
A – Attractiveness
B – Brevity
C - Clarity
Barriers to Effective Communication
Distance Language and Cultural Differences Emotional State and Mental Limitations Poor Expressions , Fast Pace Misunderstanding and Misinterpretations Perceptions Poor listening skills Closed Mind Lack of Empathy Distractions Deceptive Tactics Information Load
How to Overcome The Barriers
Hold your questions. Listen for ideas Resist distractions Keep your mind open
FILTERS OF COMMUNICATIONAccording to the famous philosopher Socrates, communication Needs -
T - Truth of the fact U – Usage G – Good or bad reaction
Tips for good communication
Demonstrating respect Trust and be trustworthy Provide feedback Receive feedback with grace and dignity Show appreciation Use appropriate humour Overcome our fear or confrontation and conflict
Ability to listen is as important as the ability to speak Often we react to others and not respond More elaborately, we always try to correct others (bitter
reaction) and not to connect to others (better response)
Homoeopathic doctors of AYUSH with Asst. Director, UTCS and speaker Mahek Vaish
Dr Debaleena receiving Certificate of Participation from Asst. Director, Dte. Of Training, UTCS
Dr Meera receiving Certificate of Participation from Asst. Director, Dte. Of Training, UTCS
As doctors we daily communicate with various people around us commonly our patients, office staff in our Opds and with our family members and neighbours at home. Everyone of us find some tuning problem to connect to them soothingly some point or the other. Such trainings help us to realize fallacies from our behavioural part, how to handle stress and nurture assertive attitude, to tackle some stubborn persons who are hard to please and finally get together with colleagues and seniors are always very pleasant moments of life.
Loads of applauses to our department for such training concepts. Looking forward for more such programmes ahead.
Thank you