Training Effectiveness/Evaluation and Training Assessments
description
Transcript of Training Effectiveness/Evaluation and Training Assessments
Fiona Hughes, Pfizer, Little Island
SO
P D
ocu
men
t C
on
tro
llers
Training System Lead 100%
Fiona Hughes
GMP/Quality Systems
Fiona Hughes
Right First TimeGerard
O’Riordan
Enabling Applications
Yvonne Cohen
Lab SystemsFrank Kenny
AutomationWille Power
Learning and Development Eoin Galvin
Dep
artm
ent
Tra
inin
g F
acili
tato
rs
Production –100%Declan O’Riordan
QC & QC Tech Support - Catherine Sisk
QA Pauline O’Leary
Technical Services PASG – Deirdre Furney
ProductionDeclan O’Riordan
Training Coordinators
QAPauline O’Leary
Supply Chain Warehouse
Shane Cullinan
Technical ServicesDeirdre Furney
TrainersSMEs
Buddies
Maintenance %Noreen Quinn
Plateau System Super User
Declan O’RiordanFiona Hughes
Maintenance/Utilities Noreen Quinn
Supply Chain/Warehouse Shane Cullinan
EHS Jacqui Walsh
Finance – Patricia O’Donoghue
Learning CouncilSeamus Fives, Liam Brennan, Deirdre
O’Brien, Gerard O’Riordan, Rachael Buckley, Fiona Hughes, Eoin Galvin, Declan
O’Riordan, Shane Cullinan.
Interaction
Engineering %Rosario Cronin
QCCatherine Sisk
EHSJacqui Walsh
HR/FinancePatricia
O’Donoghue
EHSJacqui Walsh
Engineering (Projects) HR Noreen/Rosario
Learning CouncilSeamus Fives, Liam Brennan, Deirdre O’Brien,
Gerard O’Riordan, Rachel Buckley, Fiona Hughes, Eoin Galvin, Declan O’Riordan, Shane
Cullinan.
Paper training records – filed by SOP name
Transcribed data to a database - errors
No standard course names numbers – duplicates, poor traceability
Training was done as SOPs were updated every 3 years
No formal definition of SOP Read and Understand, Course Instructor Led or On the Job Training OJT
Cross checked old vs new system 3 years of data was uploaded
manually Introduced an electronic Learning
Management System – Plateau Put together Job Function Curriculum
JFC for all colleagues Verified data was correct - corrected Training % complete was 37% -
planned to close
Training % complete measured every month on Quality Metrics board
Ran reports for % complete by Dept Person Item Analysed largest gaps Planned to close
SOP Read & understand – online link to Documentation system + paper training record
Course Instructor Led - Scheduled 2 weeks of training – lunchtime sessions + paper training record
Assessments in place for some course e.g. GMP Refresher training
Overarching document defines that training system is made up of:
Induction Job descriptions Job Function Curriculum Methods of training delivered Importance of Training
Buddy system – point of contact Booklet for new starter Overview of systems and access Map of site Safety Policy Sports and social aspects Aimed as reference book
Defines types of training and when to use SOP Read and Understand Course Instructor Led On The Job Training – OJT
◦ Observe◦ Assist◦ Be Observed
Core JFC Job Specific JFC Template for JFC & format Quality, safety, technical considerations Revision Control Review to reassess content
All SOPs will have assessment questions Assessment in body of SOP & electronic –
gets approved by Dept, QA and EHS Minimum of 3 questions per SOP Multiple choice to align with electronic
system One set of questions for SOP & Course Assessment can be done electronically or
on paper
Clear, grammatically correct questions No trick questions Mix up the position of the correct answer Ensure all answers are the same length
approximately (same no. of words) Avoid “All of the Above” & “None of the
above” answers
For SOP Read and Understand Trainee can Log on to LMS Open up SOP – online link Read SOP Take assessment online Sign training record electronically
Pass rate is 100% Assessments in SOP and electronic for LMS 2 attempts at assessment If trainee fails, trainee must go to
SME/Instructor for instruction
Trainer delivers training course Trainee may use case studies, group exercise Use assessment in SOP after training
complete All trainees are given opportunity to review
Q&A and correct any wrong answers Instructor signs off Trainees sign electronic training record –
online, gaps closed immediately, no transcription errors, no paper gets lost
Observe x times Assist x times Be Observed x times Instructor & trainee sign off when the
trainee is competent and has demonstrated
1)Increase in % Training Complete: 37% complete in Apr’08 96% Mar’10
2) Self Management of training: 410 SOP Read & Understand items are set up
online on LMS (~500 SOPs) 6,649 SOP gaps closed by colleagues online 9,913 Course gaps closed in 2009
Very successful 18 months!
Launching in 2010 Auto-attendance on LMS
Allows us to close gaps immediately – log on to LMS to create electronic training record
Update LMS through our SOP System Reduce need for paper forms – all new and revised
SOPs will be updated on LMS automatically
Scheduled offerings on LMS Plan training, use as a calendar and review at end
of year
Assessments in place for all SOPs Questions must be to high standard Must test knowledge Must keep questions up to date in future
JFC Review for all JFCs - 200 Need to review JFCs for content May create new JFCs / smaller JFCs / phased basis
Scheduled offerings on LMS Plan training, use as a calendar and review at end
of year Optimise use of LMS