TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT PRESENTATION PRESENTATION

GROUP MEMBERS:GROUP MEMBERS:MALIK BEJAR ALIMALIK BEJAR ALITARIQ SATTARTARIQ SATTAR

KAMRAN AFTAB KAMRAN AFTAB REENA ROYREENA ROY

AGHA SUMAIRAGHA SUMAIR

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

INTRODUCTION OF THE COMPANYINTRODUCTION OF THE COMPANY

NAME:NAME: QICT (QASIM INTERNATIONAL CONTAINER QICT (QASIM INTERNATIONAL CONTAINER TERMINAL) – DP TERMINAL) – DP

WORLDWORLD LOCATION:LOCATION: Berths # 5, 6, 7 Marginal Wharves Berths # 5, 6, 7 Marginal Wharves

Port Qasim KarachiPort Qasim Karachi

EMPLOYEE STRENGTH:EMPLOYEE STRENGTH: 3,000 approx. (Includes permanent, contractual 3,000 approx. (Includes permanent, contractual and third Party) 700 – 1000 belongs to and third Party) 700 – 1000 belongs to management where as others are labor.management where as others are labor.

CONTACT PERSON:CONTACT PERSON: Humayun Nazir (G.M HR & Humayun Nazir (G.M HR & Admin)Admin)

QICT APPROACH QICT APPROACH

DP World is committed to having the right people DP World is committed to having the right people for the right job and remaining abreast with the for the right job and remaining abreast with the latest developments and emerging challenges in latest developments and emerging challenges in this era of rapid developing technologies and this era of rapid developing technologies and business techniques to remain as the FIRST business techniques to remain as the FIRST CHOICE container terminal in Pakistan.CHOICE container terminal in Pakistan.

HR MISSIONHR MISSION

To provide Quality Human Resources Services, to To provide Quality Human Resources Services, to attract the individual, train, motivate, retain, attract the individual, train, motivate, retain, develop and manage a diversified workforce develop and manage a diversified workforce within a supportive work environment within a supportive work environment emphasizing on team work.emphasizing on team work.

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)TRAINING & DEVELOPMENT AT DP TRAINING & DEVELOPMENT AT DP WORLDWORLD

DP WORLD KARACHI believes in its human DP WORLD KARACHI believes in its human resources, considers them valuable assets and resources, considers them valuable assets and continuously strives for their development continuously strives for their development through training in order to prepare / motivate through training in order to prepare / motivate them to perform their job up to the required them to perform their job up to the required standards and cope up with the future standards and cope up with the future challenges and grow with the organization. challenges and grow with the organization.

In order to achieve outstanding results, skills In order to achieve outstanding results, skills audit / training needs analysis is conducted so audit / training needs analysis is conducted so that employee’s so that employee’s that employee’s so that employee’s knowledge skills and abilities can be assessed knowledge skills and abilities can be assessed professionally. Training and development professionally. Training and development opportunity is equally available to all opportunity is equally available to all employees keeping in their job responsibilities employees keeping in their job responsibilities which include in-house domestic and foreign which include in-house domestic and foreign training whichever deemed necessary. training whichever deemed necessary.

TRAINING REQUIREMENTSTRAINING REQUIREMENTSAt DP world the emphasis is given on imparting training At DP world the emphasis is given on imparting training to all employees. The company has set up a fully to all employees. The company has set up a fully equipped training center. Every employee has to equipped training center. Every employee has to undergo induction and safety training; this applies to undergo induction and safety training; this applies to contractor’s employee also. In addition several in house contractor’s employee also. In addition several in house training programs are conducted by company which training programs are conducted by company which includes. includes. INDUCTION TRAINING INDUCTION TRAINING

Basic first aid course (compulsory)Basic first aid course (compulsory) Basic fire fighting course (compulsory)Basic fire fighting course (compulsory) Psychology of safety course. (Compulsory)Psychology of safety course. (Compulsory) General safety hand book course (Compulsory)General safety hand book course (Compulsory) Emergency response plan course (Compulsory)Emergency response plan course (Compulsory) Safety intervention course (As applicable)Safety intervention course (As applicable) Fatal 7 Fatal 7

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

EQUIPMENT RELATED TRAININGEQUIPMENT RELATED TRAINING

QC training QC training RTG training RTG training RS training RS training EH training EH training

The minimum standards to which equipment operators will be trained are The minimum standards to which equipment operators will be trained are to completely safety and productively operate the equipment.to completely safety and productively operate the equipment.

All equipment operators will hold the appropriate license to operate All equipment operators will hold the appropriate license to operate particular piece of equipment with such license being issued by DP world particular piece of equipment with such license being issued by DP world or as required by Govt. legislation.or as required by Govt. legislation.

Equipment operators must have their license with them at all times when Equipment operators must have their license with them at all times when operating equipment. The company will keep records of license held by operating equipment. The company will keep records of license held by individual equipment operators. individual equipment operators.

Clerical training will be carried out (as identified in the training plan) with Clerical training will be carried out (as identified in the training plan) with particulars focus on customer’s skills, telephone skills, computer keyboard particulars focus on customer’s skills, telephone skills, computer keyboard skills etc.skills etc.

Keeping in view the training needs, training are normally recommended Keeping in view the training needs, training are normally recommended by HOD’s in their respective staffs annual performance assessment by HOD’s in their respective staffs annual performance assessment reports, based on the CEO and employee are sent to the institutions by reports, based on the CEO and employee are sent to the institutions by the HR department accordinglythe HR department accordingly

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

FOREIGN TRAININGFOREIGN TRAINING Regional office invited nomination from every Regional office invited nomination from every

terminal’s CEO for foreign training being terminal’s CEO for foreign training being conducted by DP world institute every year. The conducted by DP world institute every year. The HR department in liaison with HOD’s sends the HR department in liaison with HOD’s sends the consolidated nominations to the CEO for his final consolidated nominations to the CEO for his final selection.selection.

Potential employees may be sent to any other Potential employees may be sent to any other foreign training keeping in view the training needs foreign training keeping in view the training needs / career development and succession planning to / career development and succession planning to groom them for upcoming challenges. groom them for upcoming challenges.

All contractors employee are required to undergo All contractors employee are required to undergo the specified QHSE&T training before starting the specified QHSE&T training before starting work at the terminal. work at the terminal.

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

TRAINERS AND TRAINING ASSESSORSTRAINERS AND TRAINING ASSESSORS.. In-house trainers will be selected on the basis of:In-house trainers will be selected on the basis of: Experience and knowledgeExperience and knowledge Willingness to accept challengesWillingness to accept challenges A real desire and commitmentA real desire and commitment Ability to interact favorably with othersAbility to interact favorably with others Understand of management requirements Understand of management requirements Administrative abilityAdministrative ability

TRAINING ATTENDANCE TRAINING ATTENDANCE HOD’s are required to make the nominated HOD’s are required to make the nominated

person available to attend training programs person available to attend training programs whether in-house or external. Attendance will be whether in-house or external. Attendance will be recorded accordingly. recorded accordingly.

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

EMPLOYEE FEEDBACK ON TRAINING.EMPLOYEE FEEDBACK ON TRAINING.

Company expects to have employee’s feedback Company expects to have employee’s feedback

once an employee has completed his/her once an employee has completed his/her training especially outside / foreign training. It training especially outside / foreign training. It is also anticipated that on acquiring training is also anticipated that on acquiring training employee will contribute positively towards employee will contribute positively towards professionalism, introduction of new professionalism, introduction of new techniques, making a process easier and techniques, making a process easier and achievements in terms of tangible and achievements in terms of tangible and intangible gain.intangible gain.

This helps them in assessing the worth of This helps them in assessing the worth of training and in making decision whether an training and in making decision whether an employee should be nominated in future or not. employee should be nominated in future or not.

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

SAFETY MANDATORY COURSES SAFETY MANDATORY COURSES Management gives utmost priority and Management gives utmost priority and

importance to the safety & health care of its importance to the safety & health care of its employees. In order to meet the requirements of employees. In order to meet the requirements of all the safety policies, guidelines and procedures all the safety policies, guidelines and procedures and making DP world safe and healthy working and making DP world safe and healthy working environment, our QHSE&T department conducts environment, our QHSE&T department conducts safety mandatory courses for new inductees as safety mandatory courses for new inductees as per monthly schedule, so that they can better per monthly schedule, so that they can better perform their duty at the terminal with all safety perform their duty at the terminal with all safety standards in letter and spirit.standards in letter and spirit.

T&D – QICT (DP WORLD)T&D – QICT (DP WORLD)

Facilitator Training Dated _____________PARTICIPANTS EVALUATION

RECOMMENDATIONS.RECOMMENDATIONS. Site induction proceduresSite induction procedures

Training for the tie-down procedures for high windsTraining for the tie-down procedures for high winds Simulated training sites for the new comers.Simulated training sites for the new comers. The DP World is in dire need of a few of Fish Philosophy The DP World is in dire need of a few of Fish Philosophy

strategies. The employees need to add a little bit of playful strategies. The employees need to add a little bit of playful attitude to their work; this will help in giving off a positive attitude to their work; this will help in giving off a positive vibe to one another and will help in increasing harmony at vibe to one another and will help in increasing harmony at work. Working in a positive mode brings out more work. Working in a positive mode brings out more creativity in a person. Another strategy of Fish Philosophy creativity in a person. Another strategy of Fish Philosophy that they should adopt is ‘’ be there, be fully focused’’.  As that they should adopt is ‘’ be there, be fully focused’’.  As their main target and focus is on the safety and security of their main target and focus is on the safety and security of one another, this will only develop if they are fully focused one another, this will only develop if they are fully focused and are there for each other. They should listen carefully and are there for each other. They should listen carefully and understand the underlying reason behind it rather and understand the underlying reason behind it rather than just listening for the sake of it. Once they start than just listening for the sake of it. Once they start applying this strategy, it will help them in reducing the applying this strategy, it will help them in reducing the chances of accident that may occur. It is highly chances of accident that may occur. It is highly recommended to adopt these strategies to help them in recommended to adopt these strategies to help them in better productivity, being in a happy atmosphere and be better productivity, being in a happy atmosphere and be more focused, which will reduce the chances of accident.more focused, which will reduce the chances of accident.

THANK YOU.THANK YOU.