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The Training Departmentin the

21st Century Workplace

Harold Jarche

www.jarche.com

How will the training functionneed to change

to reflect the workplace?

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19th Century

The work environment was relatively simple and best practices formanagement and communications were developed that still inform

many of our current work practices.

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http://flickr.com/photos/brianhendrix/ 

20th Centur

The information age emerged and organisations had to deal withcomplicated environments. The flood of management books is an

example that there was no single best practice, only good practices.

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21st Century

http://flickr.com/photos/8594424@N07/ 

Our work environments are becoming complex, blurring the linesbetween work, home and play. We now have access to anyone at

anytime.

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Cynefin Framework

More info: http://www.cognitive-edge.com/

• Simple - Cause & EffectObvious

• Complicated - Cause &

Effect needs Analysis

• Complex - Cause &

Effect only seen in

Retrospect

• Chaotic - No Relation

 between Cause & Effect

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Complex Environments Mean that we need to Probe (Act)

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Indicators of Change

• Digital tools democratize access to

information

• Hyperlinks subvert hierarchy 

• It’s a “ubiquitously connected &

pervasively proximate” world

• Crowd-sourcing 

• Beta releases

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Industrial Hierarchy 

“management knows best”

Management

 Workers

the outside world

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Networked Reality 

Management

 Workers

the outside world

?t    h    

e     o    u    t    s    i     d     e    

 w    o    r    l     d     

    t

     h   e    o    u    t   s    i    d

   e     w

   o    r     l    d

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 Wirearchy a new model for work

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• "a dynamic two-way flow of power and

authority based on information,

knowledge, trust and credibility, enabled

by interconnected people and

technology" - Jon Husband

 Wirearchy 

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First we have to take action:

Probe

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 A New Model for

 Work & Learning 

1) Probing 

2) Sense-

making 3) Responding 

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Training c. 21st CenturySupporting Work in Complex Environments

3) Tools2) EmergentPractices

1) Collaborative Work/Learning 

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How do I start?

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Be an active & continuous learner

Be a lurker (passive participant) LISTEN

Communicate what you observe

Continuously collect feedback,not just after courses

Make it easy to share information bysimplifying & synthesizing 

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Contact: harold@jarche.com

Cartoons: gapingvoid.com

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