Training coaching and more
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W & B Barczaitis GbR Training, Coaching and more… ... an overview and room to express your wishes
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Transcript of Training coaching and more
W & B Barczaitis GbR
Training, Coaching and more…
... an overview and room to express your wishes
W&B Barczaitis GbR
Coaching & Training
3
Customer focus
Business Travel Sales
o The tender process
Selling FcM is different
Implementation is key
Account management
o Complaint handling
o Procurement thinking
o Upselling
Professional Travel Management
W&B Barczaitis GbR
Training & Coaching
10
• People focus
From travel agent to people manager
People management
o Bonus systems
o Leadership styles
o Collaborative management
o Delegation
W&B Barczaitis GbR
Training & Coaching
16
General management techniques
Time management
Stress management
Conflict management
Communication
W&B Barczaitis GbR
About ....Winfried Barczaitis• Winfried has profound knowledge of the Travel and Travel management having
worked in the travel Industry for 40 years. During his career he worked for well known brands such as Schenker, Thomas Cook, KarstadtQuelle and American Express. For 20 years he had General Manager responsibilities for various markets in Central Europe and lately was member of the European Board of American Express setting the strategy for Business Travel in Europe
• Since 2009 Winfried is an independent consultant supporting industries of all kind but he remains focused on travel. Winfried has been retained by various Travel Managment organizations for the past 3 years to support them in their continuous growth and to strive for professionalism and excellence
• His specialities are: General Management; Profit Improvement; Cost Efficiency; Travel Management; Staff motivation; Training; M&A
