Training Calendar 09
Transcript of Training Calendar 09
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7/30/2019 Training Calendar 09
1/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspective
AnalysisandJudg
ment
InfluencingandIn
spiring
DevelopingCapab
ilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
ADMINISTRATIONHo w t o a dminist er Yo ur St or es Ef fe ct ively ( IPAM ) 2 C he ng Ping /
Sarah Klang
Support Staff P Quality of Work CSC-IPAM 3-4 07-08Managing Records (IPAM) 1 Cheng Ping/
Sarah Klang
Support Staff P Quality of Work CSC-IPAM 11 19COMMUNICATION
An Introduction to Effective Writing (IPAM) 1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 13 17 10 07
Building Positive Relationships Through Effective
Conversational Skills (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 05-06 06-07 08-09Communicating Towards Effective Relationships
through Transactional Analysis (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 14-15 17-18
Communicat ion Ski lls 2 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBC TBC TBC TBCCross-Cultural Communication (IPAM) 1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 30
D ia lo gu e - Th e A rt of Gr ou p C on ve rsat io n ( IPAM ) 2 C he ng P in g/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM TBC
Emails @ Work (IPAM) 1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 25 18 14
Emails @ Work (IPAM) 1 Cheng Ping/
Sarah Klang
Support Staff P P Communication CSC-IPAM 04 06 01 10Essential Communication Skills (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 07-08 03-04 08-09 06-07 TBCF un da me nt als o f Pub li c C ommu nica tion s ( IPAM ) 2 C he ng P in g/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 01-02 TBC
G ra mma r f or E ff ec ti ve Co mmuni ca ti on ( IP AM) 4 Che ng P ing/
Sarah Klang
Support Staff P Communication CSC-IPAM 09-12 18-21 26-29 03-06Human Engagement through NLP (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P TeamworkCommunication
CSC-IPAM TBC
Interactive Competence in Communication: Managing
Situations, Objectives and Behaviour (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Excellence CSC-IPAM 5-6 TBC
Introduction to Public Service Communication (Div 2
& 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P ConductCommunication
Quality of Work
CSC-IPAM TBC
Listening - The Art of Engaging People & Influencing
Outcomes for Div 1 Officers for ITE (Div 1) (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 12-13
Persuasive Communication - Bringing Out Your
Personal Communication Style (IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 02 04
Policy Drafting (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 03-04 06-07 25-26 15-16
Preparing Policy Papers and Convey ing Changes
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 19-20 13-14
Pro fe ss io na l P re se nt at io ns fo r Beg in ne rs (I PAM) 2 C he ng P in g/
Sarah Klang
Support Staff P P CSC-IPAM 05-06 02-03 08-09 12-13 TBC
Pronunciation & Speaking Clearly (IPAM) 2 Cheng Ping/Sarah Klang
Support Staff P P Communication CSC-IPAM 04-05 27-28 22-23 5-6
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitude
and Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 1 of 11
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7/30/2019 Training Calendar 09
2/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspective
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapab
ilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitude
and Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Public Consultation Module 1- Conceptual Planning
(IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P P CSC-IPAM 25 02 28
Public Speaking - Podium Power (Div 1 & above)
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 15-16
Report Writing for ITE (Div 1) (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 17-18
Speak Well, Say it Graciously (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 03-04 16-17 28 Feb-
1
March
The Art of Effective Listening (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P P CareCommunication
CSC-IPAM 04-05 29-30 18-19
Vetting for Improved Performance (IPAM) 2 Cheng Ping/Sarah Klang
Heads/Officers/Teaching Staff P CSC-IPAM 09-10 11-12 06-07 05-06
W rit ing Dy na mi cs f or ITE (Div 2 & 3 ) (IPAM 2 Che ng Pi ng/
Sarah Klang
Support Staff P P Communication CSC-IPAM 22-23Writing Dynamics - A Suggested Pre-Workshop to
the Write Programme (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 07-08 24-25 08-09
Writing Effective Minutes of Meeting for ITE (Div 1)
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 21-22
Writing Effectively-The Quality Service Approach
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 05-06 9-10 9-10
Writing Persuasive Approval Papers for ITE (Div 1)
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 4-5
COMPETENCY-BASED PROGRAMMES
Analytical Thinking (Level 3+4) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ 26 TBC TBCConceptual Thinking (Level 1+2) 1 Clare Tan/
Sarah KlangTeaching Staff P P ITE HQ TBC
Developing Others (Level 2+3) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCEmotional Balance (Level 2+3) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCExpressing Expert Views (Level 2+3) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCInfluencing Others (Level 2+3) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCNurturing the Students (Level 3+4) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCSubject Mastery (Level 3+4) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCTaking Initiative (Level 2+3) 1 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCTeaching Effectively (Level 3+4) 2 Clare Tan/
Sarah Klang
Teaching Staff P P ITE HQ TBCClassroom Management 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCIntermediate Counselling 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCFacili tat ion Ski l ls 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBC
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 2 of 11
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7/30/2019 Training Calendar 09
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Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspective
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapab
ilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitude
and Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Communicat ion Ski lls 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCPsychology Skills 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCWriting Skills 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCProject Management 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCCORPORATE INDUCTIONITE Induc tion Programme for Management 1 PEM Dept/
Amidah
Management
StaffP P ITE HQ 1
ITE Induction Programme for New Staff 1 PEM Dept/
Amidah
New Staff P P IntegrityWork Attitude and Commitment
ITE HQ 2 TBC
Publi c Serv ic e Ori enta ti on Ki t (IPAM) 3 hours Che ng Pi ng/Sarah Klang
All Staff P* P IntegrityConduct
CSC-IPAM 1-31 1-31 1-30 1-30 1-31 1-31
EVENT MANAGEMENTManaging Events for ITE (Div 1) (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 9-10 29-30
Planning & Implementing Events (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P P Quality of WorkWork Output
CSC-IPAM 12-13 11-12
FINANCEF ina nc e O ve rv ie w f or Di v 2 & 3 Of fi ce rs (I PAM ) 2 Che ng P ing/
Sarah Klang
Support Staff P Knowledge and ApplicationQuality of Work
CSC-IPAM 28-29 22-23 05-06
F in an ce Over view fo r M an ag er s ( Blen de d) (I PAM ) 2 C he ng Ping /
Sarah Klang
Management
StaffP CSC-IPAM 21-22 16-17 25-26
I ntro duc ti on to Fi nanc ial Ac counti ng (IPAM) 3 Che ng Pi ng/
Sarah Klang
Heads/Officers
/Support StaffP Quality of Work CSC-IPAM 18-20 30 Jan-
01 Feb
HUMAN RESOURCEHu ma n Re so ur ce as a St ra te gi c P art ne r (I PAM) 2 Che ng Pi ng/
Sarah Klang
HR
Heads/OfficersP CSC-IPAM 26-27 28-29
Hu ma n R esou rce M an ag eme nt Esse nt ia ls (I PAM) 2 C he ng P in g/
Sarah Klang
Support Staff P Quality of Work CSC-IPAM 24-25 27-28Managing My Performance at Work Using the AIM
Model (Div 1)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 13-14 07-08 15-16 12-13
Managing Staff Performance Using the AIM Model for
Supervisors [Blended] (IPAM)
2 Cheng Ping/
Sarah Klang
Management
Staff/Heads/Off
icers/Teaching
Staff
P P CSC-IPAM 13-14 30-31 29-30 12-13
Understanding and Managing Older Employees
(IPAM)
2 Cheng Ping/
Sarah Klang
Management
Staff/Heads/Off
icers/Teaching
Staff
P CSC-IPAM 16-17 01-02
INNOVATIONC re at iv it y@Wo rk -Th e C re at ive I nd iv id ua l ( IPAM ) 3 Yvo nn e Sun /
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 25-27 17-19 22-24
Ideas Ignite! 1 Yvonne Sun/
Sarah Klang
Heads/Officers
/Support StaffP CSC-IPAM 30 01
Leadership for Innovative Organisations 1 Yvonne Sun/
Sarah Klang
Management
Staff/Heads/Off
icers
P CSC-IPAM TBC
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 3 of 11
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7/30/2019 Training Calendar 09
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Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspective
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapab
ilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitude
and Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Leading WITS Successfully (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Support StaffP CSC-IPAM 02-03 17-18
R ef ra ming P ro blems int o Opp or tu ni ti es ( IPAM ) 0 .5 C he ng P in g/
Sarah Klang
All Staff P Excellence CSC-IPAM 22Reframing: The Art & Science of Seeing Another
Perspective (IPAM)
1 Yvonne Sun/
Sarah Klang
All Staff P P CSC-IPAM 20 19IT SKILLSDesigning Web 2.0 Learning Activities 3 EDT Dept/
Amidah
Teaching Staff P ITE HQ 4 - 6C re at in g S imp le Flash Anima tion Us in g F la sh CS4 2 EDT D ep t/
Amidah
Teaching Staff P ITE HQ 21-22 20-21 20-21 21-22Integrated Financial Aid Scheme Application
Programme
1 IEA Dept/
Ken Yang
Teaching Staff P ITE HQ TBC
Integration Broker & Web Services 2 IEA Dept/Ken Yang
IEA Officers P ITE HQ TBCI nt ro du ct or y Se mina r on Of fi ce 2 01 0 an d W in do ws 7 1 I TS D ep t/
Ken Yang
All Staff P ITE HQ TBCiStudent Familisation Course for Lecturers 2 IEA Dept/
Ken Yang
Teaching Staff P ITE HQ 7 - 8 15 - 16 22 - 23i St ud ent Fa mi li sa ti on Co ur se fo r S ec ti on He ads 2 I EA De pt /
Ken Yang
Section Heads P ITE HQ 7- 8 16 - 17 4 - 5 29 - 30 23 - 24IT Security Seminar 0.5 IT ADM/
Ken Yang
All Staff P ITE HQ TBCMass Briefing on iStudent New Programs for
Section Heads
0.5 IEA Dept/
Ken Yang
All Staff P ITE HQ 21MS Access 2007 (Advanced) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Access 2007 (Basic & Intermediate) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Access 2010 (Bridging) 1 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Excel 2007 (Advanced) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBC TBCMS Excel 2007 (Basic & Intermediate) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBC TBC TBCMS Excel 2010 (Bridging) 1 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBCMS Powerpoint 2007 (Advanced) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Powerpoi nt 2 007 (Bas ic & I ntermedi ate ) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Powerpoint 2010 (Bridging) 1 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCMS Word 2007 (Advanced) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBCMS Word 2007 (Basic & Intermediate) 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBCMS Word 2010 (Br idging) 1 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBCWeb 2.0 Briefing 1 ICA Dept/
Ken Yang
All Staff P ITE HQ TBCLAWLegal Essentials for Public Officers 1: Singapore
Legal System & Basic Administrative Law (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 27-28
LEADERSHIPApplied Motivation (IPAM) 2.5 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 30 Jul - 1 10-12 26-28
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 4 of 11
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7/30/2019 Training Calendar 09
5/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapab
ilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitude
and Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Coaching to Enhance Teamwork and Performance
(IPAM)
2. 5 Che ng Pi ng/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 13-14 10 (Post
course)
01-02
22
(Post
course
)
01-02
23
(Post
course
)
05-06
27
(Post
course
)
Engaging Employees through Professional Feedback
(IPAM)
1 Cheng Ping/
Sarah Klang
Management
Staff/Heads/Off
icers/Teaching
Staff
P P CSC-IPAM 23 05 14 13
Essential Managerial Skills for Work-Life Integration
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAMI ntro duc ti on t o Si tua ti on Analy si s (IP AM) 2. 5 Che ng Pi ng/
Sarah Klang
Support Staff P CSC-IPAM 26-28 22-24 05-07ITE REAL Leadership Series 0.5 Yvonne/Amidah Management
Staff
P P P P P P ITE HQ 4 30Manager as a Facilitator (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 02-03 01-02
Managi ng a Multi -Genera ti ona l Team (IPAM) 2 Che ng Pi ng/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 24-25
Ne go ti at io n S ki ll s f or Di v 2 & 3 Of fi ce rs (I PAM) 2 Che ng P ing/
Sarah Klang
Support Staff P P Initiative and Resourcefulness CSC-IPAM 11-12 20-21 01-02 07-08Negotiation Skills (Div 1)(IPAM) 3 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 04-06 05-07 31 Oct-02 Nov
Supervisory Management (Div 1)(IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers P P CSC-IPAM 30 Jul - 1 Aug 10-12 30 Jan-1 FebSupervisory Leadership (Div 1)(IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 07-08 27-28 04-05 11-12
Supervisory Leadership (Div 2 & 3) (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P P CSC-IPAM 13-14 01-02 03-04Superv is ory Manage ment (Di v 2 & 3 ) (IPAM) 3 Che ng Pi ng/
Sarah Klang
Support Staff P P CSC-IPAM 04-06 18-20 05-07 15-17Win-Win Mindset @ Work (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P TeamworkExcellence
CSC-IPAM 07-08 05-06 06-07 11-12
ORGANISATION DEVELOPMENTAdvanced Systems Thinking Of Leading Change
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 05-06 08-09
Appreciative Inquiry at Work (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM TBC
Basic Sy stems Thinking: Creating High Leverage
Strategies for Your Work and Life (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 12-13 13-14 01-02
Leading Through Conversation (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P P CSC-IPAM 17-18
Leading with Presence (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 20-21
Learning Beyond Limits Through Accelerated
Learning (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 26-27
Managing the Human Side of Organisation Change
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 05-06 24-25 01-02 28-29
ORGANISATION EXCELLENCE
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 5 of 11
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7/30/2019 Training Calendar 09
6/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Appreciation of ISO 9001 Quality Management
System [Level 1] (IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAM 10 09Change The Way We See and Work (IPAM) (No
dates available after Mar 2012 yet)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM TBC
Communities of Practice (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 26 - 27 25 - 26
Creating and Implementing Balanced Scorecards
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM TBC
Enterprise Risk Management Advanced Course 2 Yvonne Sun/
Sarah Klang
Heads/Officers P CSC-IPAM 06 - 07 10 - 11Enterprise Risk Management An Introductory
Course (Blended)
1 Yvonne Sun/
Sarah Klang
Heads/Officers P CSC-IPAM 12 17 06Grow Your Ideas 2 Results! A Workshop on
Developing Ideas for Innovation (IPAM)
2 Yvonne Sun/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 25-26 03-04
Grow Your Ideas 2 Results! A Workshop on
Developing Ideas for Innovation (Div 2 & 3) (IPAM)
2 Yvonne Sun/
Sarah Klang
Support Staff P P Excellence CSC-IPAM 18-19 16-17 22-23 06-07
Introduction to Benchmarking using 'T.R.A.D.E'
Methodology
1 Yvonne Sun/
Sarah Klang
Heads/Officers P CSC-IPAM 06 11Knowledge Management Workshop (IPAM) 2 Yvonne Sun/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 05 - 06
PEDAGOGYAuthentic Assessment of Learning 3 EXM/
Ken Yang
Teaching Staff P ITE HQCLICK Training Module 1 1 EDT Dept/
Amidah
Teaching Staff P ITE HQ 27 12CLICK Training Module 2 1 EDT Dept/
Amidah
Teaching Staff P ITE HQ 2, 3, 4CLICK Training Module 3 1 EDT Dept/
Amidah
Teaching Staff P ITE HQ 13, 20,27
CLICK Training Module 4 1 EDT Dept/
Amidah
Teaching Staff P ITE HQ 2, 3, 4CLICK Training Module 5 1 EDT Dept/
Amidah
Teaching Staff P ITE HQ 13, 20,27
Designing Student-Centred Learning 3 EDT Dept/
Amidah
Teaching Staff P ITE HQ 3-5 21, 24-25
Reflective Self and Peer Assessment 3 EDT Dept/
Amidah
Teaching Staff P ITE HQ 4-6Creating Interactive eLearning Content Using
Captivate (eLC01)
2 EDT Dept/
Amidah
Teaching Staff P ITE HQ 2-3 5-6 27-28 27-28 28-29Course Design and Curriculum Development
for Skills Training
3 CED/Amidah Teaching Staff P ITE HQ 20-22 26-28 20-22Lesson Observation as a Tool for Facilitating
Professional Development
2 EDT Dept/
Amidah
Teaching Staff P ITE HQ 27ITE Teachers' Conference 1 EDT Dept/
Amidah
Teaching Staff P ITE HQITE World: Basic User (BS01) 1.5 EDT Dept/
Amidah
Teaching Staff P ITE HQ 28-29 25-26 11-12Pedagogical Cert in Technical Education (PCTE)
- Elemental (ELE) & Foundational (FDN)
3 wks E DT De pt /
Ken Yang
New Staff P P ITE HQ
Principles of Assessment 0.5 EXM/
Ken Yang
Teaching Staff P ITE HQProcess for Marking 0.5 EXM/
Ken Yang
Teaching Staff P ITE HQ
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 6 of 11
-
7/30/2019 Training Calendar 09
7/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJudgment
InfluencingandIn
spiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Se curi ty and Confi denti ali ty of Exami nat io ns 1 EXM/
Ken Yang
Teaching Staff P ITE HQPERSONAL EFFECTIVENESS3 Rs Mo dul e 1 : G et ti ng a G lo ba l Mi nds et (I PAM) 2 Che ng Pi ng/
Sarah Klang
Support Staff P P Excellence CSC-IPAM 24-25 18 - 19 06 - 07 21 - 223Rs Module 2: Finding Opportunities to Make a
Difference (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P P Excellence CSC-IPAM 12 - 13 13 - 14 1-23Rs Module 3: Oops! More Value Add Qualities
Needed (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P Care CSC-IPAM 26 - 27 20 - 21 08-093Rs Module 4: Thriving and Communicating in t he
Changing Workplace (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P Communication CSC-IPAM 21 - 22 16 - 17 18 - 19 06 - 07Brainpower Discovering and Developing our mental
skills for ITE (Div 2 & 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P Excellence CSC-IPAM 24-25Brainpower-Discovering and Developing Our Mental
Skills (Div 1)(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching Staff
P CSC-IPAM 18-19 06-07 24-25 10-11
C on tr ib ut in g a L ea ding a Le ar ning Mind se t (I PAM) 2 C he ng Ping /
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM TBC
Emotional Intelligence - The Key to Leading
Performance for ITE (Div 1 & 2)(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 8-9
Emotional Intelligence Workshop (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P P Communication CSC-IPAM 04-05 13-1422-23 26-27 21-22
18-19
Enhancing Intellectual, Emotional and Social
Wellness for Successful Life and Work for ITE (Div 1-
3) (IPAM)
3 Cheng Ping/
Sarah Klang
All Staff P P Work Output CSC-IPAM 10-11 5-6
ES WSQ Comply with Workplace Safety and
Health Policies and Procedures [Operation Level]
(IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Quality of Work CSC-IPAM 19-20 30-31 24-25 13-14
ES WSQ Initiative and Enterprise
(Operations/Supervisory Level) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Initiative and Resourcefulness CSC-IPAM TBCES WSQ Learning and Personal Development
[Operations/Supervisory Level] (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Knowledge and Application CSC-IPAM TBC
ES WSQ Personal Effectiveness
[Operations/Supervisory Level] (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Work Output CSC-IPAM TBCES WSQ Problem-Solving and Decision-Making
(Operations/Supervisory Level) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Initiative and Resourcefulness CSC-IPAM TBCES WSQ: Communication and Relationship
Management (Supervisory Level) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Communication CSC-IPAM TBCFacilitating WITS Effectively (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 19-20 02-03
G ro up F ac il it at io n Me tho ds W or ks ho p ( IP AM) 2 Che ng P ing/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 31 Jul-
01 Aug
04-05
Handling Difficult People (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 21-22 16-17 19-20 22-23Interpersonal Impact [Div 1 & 2] (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 23-24 28 Feb-
01 Mar
Making the Most of Your Time (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAM 19-20 1-2Making Things Happen, Get ting Things Done (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAM 11-12 20-21 22-23MBTI Approach to Working More Effectively withPeople (Div 1)(IPAM)
2 Cheng Ping/Sarah Klang
Heads/Officers/Teaching Staff
P CSC-IPAM 10 - 11 04 - 05 06 - 07
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 7 of 11
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7/30/2019 Training Calendar 09
8/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJud
gment
InfluencingandIn
spiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
MBTI Approach to Working More Effectively with
People (Div 2 & 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P P Teamwork CSC-IPAM 07 - 08 16 - 17 11 - 12Memory Power: Simple Techniques to remembering
more (IPAM)
1 Cheng Ping/
Sarah Klang
Support Staff P P Knowledge and Application CSC-IPAM 06 12 07 05Memory Power: Simple Techniques to remembering
more for ITE (Div 1 & 2) (IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAM 23 8Seven Habits of Highly Effective People (in-house) 3 Cheng Ping/
Sarah Klang
All Staff P P IntegrityExcellence
Initiative and Resourcefulness
Work Output
In-house
Standard First Aid (Emergencies First Aid & Res cue
Pte Ltd)
3 Cheng Ping/
Sarah Klang
Support Staff P Work Attitude and Commitment Emergencies First Aid
TBC
Standard First Aid Refresher Course (Emergencies
First Aid & Rescue Pte Ltd)
2 Cheng Ping/
Sarah Klang
Support Staff P Work Attitude and Commitment Emergencies First Aid
TBC
Ta ki ng I ni ti at iv es (I PAM ) f or Di v 3 & 4 Of fi ce rs 2 Che ng P ing/
Sarah Klang
Support Staff P Initiative and Resourcefulness CSC-IPAM 16-17 5-6 07-08The Art of Networking (IPAM) 1 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 05 21 30 18Think on Your Feet (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 03-04 11-12 04-05 15-16
Think On Your Feet (Div 2 & 3) (IPAM) 2 Cheng Ping/
Sarah Klang
Support Staff P P Knowledge and Application CSC-IPAM 11-12 28-29 17-18 05-06Wor king E ff ec ti ve ly wi th you r Sup er viso r ( IPAM ) 2 C he ng P in g/
Sarah Klang
Support Staff P P Teamwork CSC-IPAM 04-05 06-07 03-04 03-04Working with Difficult People (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 16-17 22-25
PERSONAL WELL-BEINGBody Awareness, Body Language & Creative
Expression (Div 1, 2 & 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Work Attitude and Commitment CSC-IPAM 27-28 27-28FISH! Experience: Catch the Energy, Release the
Potential
1 Ngai Meng/
Ken Yang
All Staff P* P ExcellenceWork Attitude and Commitment
ITE HQ 15 27
Stress Management Through Body Awareness forITE (Div 1) (IPAM) 2 Cheng Ping/Sarah Klang Heads/Officers/Teaching StaffP
CSC-IPAM 23-24 1-2
Stress Management Through Body Awareness for
ITE (Div 2 & 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Initiative and Resourcefulness CSC-IPAM 1-2
PRE-RETIREMENT PLANNINGActive and Meaningful Golden Years (e-learning)
(IPAM)
3 hours Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 1-30 1-30 1-30 1-30 1-31 1-31Active and Meaningful Golden Years (e-learning)
(IPAM)
2 Cheng Ping/
Sarah Klang
All Staff P CSC-IPAM 1-30 1-30 1-30 1-30 1-31 1-31Creating Positive Bodies and Minds in Mid-life and
Beyond For Women Only for ITE (Div 1 & 2)
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 29-30 1-2
Creating Positive Bodies and Minds in Mid-life and
Beyond For Women Only (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 10-11 17-18 21-22 18 - 19Plan NOW for Your Retirement and Re-Employment
for ITE (Div 2 & 3) (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Initiative and Resourcefulness CSC-IPAM 4-5Plan Now for Your Reti rement and Re-employment
for ITE (Div 1) (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 21-22
Preparing for Your Next Career Milestone 1 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 6 12PROCUREMENT MANAGEMENT
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 8 of 11
-
7/30/2019 Training Calendar 09
9/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJud
gment
InfluencingandIn
spiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Procurement Refresher Course 2 Ngai Meng/
Ken Yang
All Staff P ITE HQ TBC TBC TBC TBCPROJECT MANAGEMENTProject Management (Teaching Staff) 1 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ 3-4 21-22 TBCProject Management (Team Skills) 1 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ 29 TBCP ro je ct Ma na ge me nt W ork sho p (D iv 1 )( IP AM) 2 Che ng P ing/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM 13-15 05-07 05-07
PUBLIC POLICYChallenges in Policy Development (IPAM) (In-house
Programme)
TB C Che ng Pi ng/
Sarah Klang
Heads/Officers
/Teaching StaffP P CSC-IPAM TBC
Cut Red Tape Pro gra mme [Blende d] (I PAM) 1 Che ng Pi ng/Sarah Klang
Heads/Officers/Teaching Staff
P P CSC-IPAM 14 14
Economics for Public Policy (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 02-03
I ntro duc ti on to Public Polic y Pro ces s (IPAM) 1 Che ng Pi ng/
Sarah Klang
Heads/Officers P P CSC-IPAM 08 14 05National Education (Div 1) (Blended) 1 Cheng Ping/
Sarah Klang
Heads/Officers P P CSC-IPAM 26National Education Programme (Div 2 & 3) (Blended)
(IPAM)
1 Cheng Ping/
Sarah Klang
Support Staff P P IntegrityConduct
Excellence
Work Attitude and Commitment
CSC-IPAM 28
The Politics of Policy Making (IPAM) 2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 27-28
SERVICE QUALITY & IQCAdvanced IQC 2 ISV Dept/
Sarah Klang
All Staff P P ITE HQ TBC
Advanced Customer Service Skills 2 ISV Dept/Sarah Klang
All Staff P P TBC TBCBasic IQC 2 ISV Dept/
Sarah Klang
All Staff P P ITE HQ TBCBecoming a Service Superstar Bringing Out the
Service Champion in You (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Care CSC-IPAM 19-20 07-08 30-31 08-09Bringing Out The Best Service Personality in You
(Training Team International)
2 ISV Dept/
Sarah Klang
All Staff P* P Care TrainingTeam Int'l
TBC
Coaching for National IQC Competitions TBC ISV Dept/
Sarah Klang
Selected ILC
TeamsP TBC
C oa ch in g S ta ff f or B re ak th ro ug h Ser vice ( IPAM ) 2 C he ng P in g/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 08-09
Customer Service Retreat aka Round Table Session 1 ISV Dept/
Sarah Klang
Frontline Staff P ITE CW TBCD.I.S.N.E.Y @ 3-Thinking Room Concepts'
Programme
1 ISV Dept/
Sarah Klang
All Staff P* P Care TBC 20Government Service Philosophy (e-learning) (IPAM) 3 hours Cheng Ping/
Sarah Klang
All Staff P CareConduct
CSC-IPAM 1-30 1-30 1-30 1-30 1-31 1-31
Government Service Philosophy for Supervisors and
Managers (e-learning) (IPAM)
3 hours Cheng Ping/
Sarah Klang
Management
Staff/Heads/Off
icers
P CSC-IPAM 1-30 1-30 1-30 1-30 1-31 1-31
No Wrong Door (e-learning) (IPAM) 3 hours Cheng Ping/
Sarah Klang
All Staff P P Care CSC-IPAM 1-30 1-30 1-30 1-30 1-31 1-31
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 9 of 11
-
7/30/2019 Training Calendar 09
10/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJud
gment
InfluencingandInspiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
EQ in C us to me r Ser vice fo r F ro nt li ne St af f ( IPAM ) 2 C he ng Ping /
Sarah Klang
Support Staff P Care CSC-IPAM 26-27 20-21 13-14ES WSQ Communication and Relationship
Management [Operations/Supervisory Level] (IPAM)
2 Cheng Ping/
Sarah Klang
All Staff P P CSC-IPAM TBC
Telephone Skills - Great Service On the Line
(ITE/CW/SIC)
2 ISV Dept/
Sarah Klang
All Staff P* P Care ITE CW 20-21 22-23Service Culture - Great Service Starts with Me
(ITE/CW/SIC)
2 ISV Dept/
Sarah Klang
All Staff P* P Care TBC 17-18 9-10Improving Teamwork for Better Customer Service
(IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 13 23 10
Influencing and Diffusing Skills for Difficult Customer
Situations (IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P CSC-IPAM 16-17 18-19 01-02 07-08Innovation & Creativity (including Productivity
Methodologies)
2 ISV Dept/
Sarah Klang
All Staff P TBC TBCIQC Assessor 1.5 ISV Dept/
Sarah Klang
Management
Staff/Heads/Off
icers
P ITE HQ TBC TBC
IQC Facilitator 2 ISV Dept/
Sarah Klang
Management
Staff/Heads/Off
icers
P ITE HQ TBC TBC
IQC Leader 2 ISV Dept/
Sarah Klang
Management
Staff/HeadsP ITE HQ TBC TBC
I QC Re po rt Wr it in g & Pr esen ta tion f or Co nven tion 2 I SV D ep t/
Sarah Klang
ILC Teams P ITE HQ TBC TBCIQC Seminar/Briefing on IQC changes* (IQC tools &
Conventions etc)
0.5 ISV Dept/
Sarah Klang
All Staff P ITE HQManaging Excellence in Internal Customer Service
(IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM TBC
Managing Service Excellence Amidst Uncertainties
(IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers P CSC-IPAM 21-22 14-15 28-29Managing Your Frontline Staff for Service Excellence
(IPAM)
1 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 14 18
Mas teri ng Te le phone Serv ic e Ski lls (I PAM) 2 Che ng Pi ng/Sarah Klang
Support Staff P Care CSC-IPAM 12-13 24-25 16-17 11-12Project a Profes sional Image Programme (Image
Management Institute)
1 ISV Dept/
Sarah Klang
All Staff P Care ISV Dept TBCResponsiveness in Frontline Customer Service
Making Customer Satisfaction a Daily Pleasure
(IPAM)
2 Cheng Ping/
Sarah Klang
Support Staff P Care CSC-IPAM 06-07 18-19 14-15 05-06
Service Leadership Programme 2 ISV Dept/
Sarah Klang
All Staff P Beacon ConTBCService Writing Programme (Trust Management
Centre)
2 ISV Dept/
Sarah Klang
All Staff P* P Care TrustManagemen
t Centre
TBC
SQ Role Model - Exemplifying Excellence in
Customer Service (IPAM)
2 Cheng Ping/
Sarah Klang
Heads/Officers
/Teaching StaffP CSC-IPAM 08-09 21-22
The Art of Handling Difficult Customers (ITE/CW/SIC) 2 ISV Dept/
Sarah Klang
All Staff P* P Care ITE CW 4-5The W OW S o f S er vi ce Re co ve ry ( ITE /CW /S IC ) 2 I SV D ept /
Sarah Klang
All Staff P* P Care ITE CW TBCSTUDENT MANAGEMENTClassroom Management 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCFacilitation Skills 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ 18-19
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 10 of 11
-
7/30/2019 Training Calendar 09
11/11
Enhanced Performance
Management System
(For Div III & IV)
Programme Title
Duration
(Days) Coordinator
Target
Group CoreProgramme
SenseofPerspec
tive
AnalysisandJud
gment
InfluencingandInspiring
DevelopingCapabilityin
Others
Collaborationand
Engagement
AchievingResults
Commitmentand
Accountability
OCTSEP
Training
Provider
ITE Core Values
(Integrity, Teamwork, Excellence,
Care)
Personal Qualities
(Conduct, Initiative and
Resourcefulness, Work Attitudeand Commitment)
Performance Qualities
(Communication, Knowledge and
Application, Quality of Work,
Work Output)MARFEBJANDECNOV
Analytical and
Intellectual
Capacity
Influence and CollaborationMotivation for
Excellence
Enhanced Competency-Based Performance Management System
(For Div I & II)
AUGJULJUNMAYAPR
Intermediate Counselling 1 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ TBCPsychology Skills 2 Clare Tan/
Sarah Klang
Teaching Staff P ITE HQ 4-5Teaching Adolescents and Adult Learners with
Special Needs
5. 5 Clare Tan/
Sarah Klang
Heads/Officers
/Teaching StaffP ITE HQ TBC
TALENT MANAGEMENTDevelop Strategy for Managing Diversity 3 Ngai Meng/
Ken Yang
Management
StaffP Human
Capital
Singapore
TBC
E ff ec ti ve L ea de rs hi p i n Tur bule nt Ti me s (I PAM ) 2 Che ng Pi ng/
Sarah Klang
Management
Staff/Teaching
Staff
P P CSC-IPAM 06-07
Implement Talent Management Programme 3 Ngai Meng/Ken Yang
ManagementStaff P P HumanCapital
Singapore
18-20 9-11 11-13
Implementing An Effective Pe rformance Management
Programme
3 Ngai Meng/
Ken Yang
Management
StaffP P Human
Capital
Singapore
25-27 20-22
Leadership Effectiveness Programme 2 Ngai Meng/
Ken Yang
Senior
Mgt/Manageme
nt Staff
P P RightsManagemen
t
TBC
Leading for Excellence and Innovation[Heads and
Above]
2 Ngai Meng/
Ken Yang
Heads and
AboveP P In-hous e TB C
M an ag er L .E .AD. P ro gr amme [ Ma na ge rs ] ( IPAM ) 2 Ng ai M en g/
Ken Yang
Heads/Officers P CSC-IPAM 23 Apr-02 May
21-29 25 Jun-
03 Jul
27 Aug-
04 Sep
24 Sep-
02 Oct
29 Oct-
06 Nov
26 Nov-
04 Dec
Principled People Leadership [Heads and Above] 3 Ngai Meng/
Ken Yang
Heads and
AboveP P ITE HQ TBC
Promote Innovation 3 Ngai Meng/
Ken Yang
Management
StaffP Human
Capital
Singapore
4-7
Senior Management Review Workshop 4 CA Divn/
Sarah Klang
Management
StaffP External TB C
Strategic Formulation and Implementation:
Translating Strategy to Results (IPAM)
3 Cheng Ping/
Sarah Klang
Management
StaffP CSC-IPAM 04-06 05-07 28-30 09-11
Strategic L.E.A.D Programme 7 Ngai Meng/
Ken Yang
Senior Mgt P CSC-IPAM 04-12 06-15 05-13 16-24Strategic Thinking for Deputy Directors and Above
(IPAM)
7 Ngai Meng/
Ken Yang
Management
StaffP P CSC-IPAM 13-14
OTHERSITE EXCEL Convention 1 Ngai Meng/
Ken Yang
All Staff P ITE HQITE Security Awareness Seminar 0.5 Ngai Meng/
Ken Yang
All Staff P ITE HQITE-Communities of Practices (HCS) 0.5 Yvonne Sun/
Sarah Klang
All Staff P HumanCapital
Singapore
Note:
P* : Core programme for Div III & IV Officers only
HRD Coordinators Contact List: Clare Tan - Tel 6590 2641, Yvo nne Sun - Tel 6590 2642, Ngai Meng - Tel 6590 2 135, Cheng Ping - Tel 6590 2640, Amidah - Tel 6590 2125, Sarah Klang - Tel 6590 2 127, Ken Yang - Tel 6590 2 126 Page 11 of 11