TRAINING AND DEVELOPMENT PROGRAMMES - · PDF fileHello, Welcome to JTL’s latest training...

TRAINING AND DEVELOPMENT PROGRAMMES

2016 EDITION

Hello, Welcome to JTL’s latest training and development brochure, showcasing our growing range of training and assessment programmes.

With a 25-year reputation for providing the highest quality training to apprentices in the building and engineering services sector, it’s no surprise that JTL also offers a selection of advanced technical training courses for professional electricians, plumbers and heating and ventilating engineers.

Perhaps though you were less aware that we also offer programmes in areas such as leadership and management or health and safety, using our expertise and understanding of our customers to make these programmes as relevant as possible to your particular needs.

Our training is classroom-based and is available in centres across England and Wales, and also on an in-house or bespoke basis. You will find our prices are keenly competitive.

Why not take a look at what we’re currently offering? We’d love you to join the growing volume of qualified and highly skilled professionals from all fields of business now benefitting from investing in JTL training in their workplace.

Best wishes,

Jon Graham Chief Executive, JTL Training

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“ Very helpful and useful course, would highly recommend”

17th Edition

“ Teaches you what actually happens in real life, not in an ideal world”

Inspection and Testing

“ Whether a beginner or experienced you can always be better prepared / informed.”

Safe Isolation

“ This course is a good course for professional people at all levels/industries”

IOSH Managing Safely

ABOUT JTLIn 1990 the ECA came together with what is now known as Unite the Union to form JTL – a new organisation to manage training in the electrical sector. Ten years later, we became a charity offering an number of services which include Advanced Apprenticeships, Traineeships, Training Courses and NVQ Assessments, within the building services sector. To see the full range of training solutions offered by JTL, visit www.jtltraining.com.

We now work with approximately 3,000 businesses and train more apprentices than anyone else in the building services engineering sector. At the moment, we support around 5,000 young people in four apprenticeship disciplines: Electrical / Plumbing / Heating and ventilating / Engineering maintenance

What our clients say about these programmes

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CONTACTFor enquiries and booking, please contact:

Telephone: 0800 085 2308

Web: www.jtltraining.com

E-mail: [email protected]

OUR LOCATIONSWe offer state of the art training facilities in four major city locations as well as access to various local training suites and the ability to travel to your site if preferred.

Our dedicated training facilities with the design focus on effective learning for all are located in Birmingham, Greater London, Norwich and near Sheffield.

With modern IT suites and fully equipped technical training workshops, quality delivery is standard. Light, spacious rooms with up-to-date equipment create an engaging learning environment for our range of non-technical courses.

NOWHERE NEAR LONDON, BIRMINGHAM, NORWICH OR SHEFFIELD? We have access to high-quality training suites nationwide, across England and Wales.

Perhaps you would prefer to arrange delivery at your own premises.

With a fully qualified and experienced national team, a local trainer will consult with you to ensure that your specific requirements are met.

Whether you want us to come to you, or you’d like to join us, contact us today to enquire about our negotiable rates and to discover just how flexible we are.

All training facilities and meeting rooms are available for hire too.

REPRESENTATIVE ROOM HIRE COSTS » Meeting room / classroom costs

start at £120 per day or £12 per delegate per day (minimum numbers required), including lunch for up to 16 people board-room style.

» Larger Conferences start at £35 per delegate per day (minimum required) including lunch and refreshments.

Please contact us to discuss your individual requirements.

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PROGRAMMES ATA GLANCEHEALTH AND SAFETY QUALIFICATIONS (P6-11) » IOSH Managing Safely

» IOSH Managing Safely Refresher Course

» IOSH Working Safely

» Health and Safety Awareness

» Manual Handling Awareness

» Working at Heights Awareness

» Risk Assessment Training

» Fire Risk Assessment Training

» DSE Assessment Training

» Manual Handling Principles and Practice

» Principles of Risk Assessment

» Health and Safety in the Workplace

» Fire Safety Principles

» IOSH Accredited Asbestos Awareness Training

» JTL Asbestos Awareness Training

ASSESSMENT SERVICES (P12-15) » Electrotechnical Services: Experienced Worker

Assessment Route

» Plumbing Qualification Assessment Route

TECHNICAL QUALIFICATIONS (P16-23) » Initial Verification and Periodic Inspection, Testing and

Certification of Electrical Installations (EAL)

» 17th Edition Course: City & Guilds 2382-15

» Safe Isolation of Low Voltage Electrical Installations

» PAT Testing: C&G L3 Award in the In-service Inspection and Testing of Electrical Equipment

» Water Supply (Water Fittings) Regulations 1999 (BPEC)

» Unvented Domestic Hot Water Storage Systems Reassessment (BPEC)

NVQ FACILITIES SERVICES (P24-25) » Facilities Services

PROFESSIONAL DEVELOPMENT (P26-29) » Interview Techniques

» Appraisals that Motivate

» Stress Awareness for Managers

» Presenting with Confidence

» Minutes that Matter

» Writing Readable Reports

» Effective Business Writing

» Functional Skills/Essential Skills Wales

» Assertiveness at Work

» Conflict Resolution

» Time Management

» Managing Stress

» Tools for Personal Development

» Project Management - An Introduction

» Delivery Workshop

EDUCATION AND TRAINING (P30) » Education and Training

ASSESSOR QUALIFICATIONS (P32-33) » Understanding the Principles and Practices of Assessment

» Assessing Competence in the Work Environment

» Assessing Vocationally Related Achievment

» Assessing Vocational Achievement

LEADERSHIP AND MANAGEMENT QUALIFICATIONS (P34) » Leadership and Management (VRQ)

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HEALTH AND SAFETY QUALIFICATIONSIOSH MANAGING SAFELY4 DAYS £450Who will benefit: managers and supervisors in any sector, and any organisation. The course is designed to provide managers with the skills and practical actions they need to take to handle health and safety in their teams.

COURSE CONTENT » Introducing Managing Safely

» Assessing risks

» Controlling risks

» Understanding your responsibilities

» Identifying hazards

» Investigating accidents and incidents

» Measuring performance

» Protecting our environment

ASSESSMENT: Examination and Project

ACCREDITED: IOSH

IOSH WORKING SAFELY1 DAY £155Who will benefit: people at any level, in any sector, who need grounding in the essentials of health and safety. Everyone at work should have an understanding of why they must ‘work safely’ – and this course offers exactly that.

COURSE CONTENTWorking Safely introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive package.

This one day course meets the government’s guidelines for introductory health and safety training and is a 100 per cent match to the Health and Safety Executive’s ‘passport’ syllabus.

ASSESSMENT: Multiple choice examination

ACCREDITED: IOSH

IOSH MANAGING SAFELY REFRESHER COURSE1 DAY £109Who will benefit: Anyone who needs to keep their existing Health & Safety knowledge up to date. Required within three years of the full IOSH course to ensure re-certification.

COURSE CONTENTOn successful completion of a short answer test the delegate will receive a renewed IOSH accredited certificate.


ACCREDITED: IOSH

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TO BOOK A COURSE:Telephone: 0800 0852305


Email: [email protected]

IOSH KEY FACTSThe biggest health and safety membership organisation in the world. The only Chartered body for health and safety professionals. A world leader in health and safety training. Over 130,000 people take an IOSH course yearly.

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HEALTH AND SAFETYQUALIFICATIONSHIGH IMPACT WITH LOW TIME INVESTMENT. WHO WILL BENEFIT? Anyone who would like to ensure that all staff are working safely and effectively. These non-accredited courses are designed to obtain maximum impact in a minimum time frame.

COURSES AVAILABLE

HEALTH AND SAFETY AWARENESSHALF DAY £60.00An introductory overview for all to help raise safety standards and awareness at work.

MANUAL HANDLING AWARENESSHALF DAY £30.00Develop an awareness of how to safely carry out manual handling and lifting activities at work.

WORKING AT HEIGHTS AWARENESSHALF DAY £60.00Develop an awareness of how to work safely at heights, ensuring equipment is safe.

RISK ASSESSMENT TRAININGHALF DAY £60.00Identify potential hazards and learn how to undertake effective risk assessments.

FIRE RISK ASSESSMENTHALF DAY £60.00Identify potential hazards and learn how to undertake effective fire risk assessments.

DSE ASSESSMENT TRAININGHALF DAY £30.00How to assess the safe use of display screen equipment.

ALSO AVAILABLE:A range of consultancy and services from our experienced Health and Safety Team.

CIEH LEVEL 2 AWARD IN MANUAL HANDLING- PRINCIPLES AND PRACTICE1 DAY £75.00 PRINCIPLES AND PRACTICE (ACCREDITED) OR HALF DAY £40.00 PRINCIPLESWho will benefit: This course is designed for those who carry out manual handling at work and provides essential information about manual handling control and hazards. Under the Manual Handling Operations Regulations 1992, employers are required to take appropriate steps, including training, to reduce the risk of injury to employees who carry out any manual handling activities at work, including both industrial and office workers.

The half-day programme is for delegates who seek to gain the CIEH Level 2 Award in Principles of Manual Handling. The further half-day training session and assessment is for

delegates who need to learn practical manual handling techniques; and results in the full CIEH Level 2 Award. The CIEH Level 2 Award in Manual Handling- Principles and Practice combines both the theoretical and hands- on elements of the subject and teaches learners techniques to lift, carry, push and pull objects safely within their individual capabilities.

COURSE CONTENTThe course covers the risks associated with manual handling, as well as making recommendations to manage risks. Delegates will learn the value of risk assessment and how to apply the principles of safer handling to a range of everyday manual handling tasks.

ASSESSMENT: Multiple choice examination (Principles)

Multiple choice examination and practical assessment (Principles and Practice)

ACCREDITED: Ofqual Reference: 500/5516/1 (Principles and Practice only)

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CIEH LEVEL 2 AWARD IN PRINCIPLES OF RISK ASSESSMENT1 DAY £75.00Who will benefit: By enabling delegates to understand the basic principles of risk assessment, this course is designed to help improve health and safety workplace culture.

COURSE CONTENTDelegates will develop the ability to contribute to the process of formal risk assessment and the maintenance of a safe work environment through learning the legal requirements for risk assessment. The course covers hazards, risks and control measures; the five steps of risk assessment; the hierarchy of control and risk assessment review and record keeping.


ACCREDITED: Ofqual Reference: 500/3518/6 Recommended Prerequisite CIEH Level 2 Award in Health and Safety in the Workplace

CIEH LEVEL 2 AWARD IN HEALTH AND SAFETY IN THE WORKPLACE1 DAY £75.00Who will benefit: This course is designed to ensure that employees are aware of their role in maintaining the healthy and safe workplace that their employers are responsible for providing, through safe systems and methods.

COURSE CONTENTThe day covers the principles of health and safety and accident prevention and the responsibilities placed on employers and employees. Delegates will develop the ability to contribute to workplace health and safety management systems through an exploration of risk assessment as a prevention measure; as well as hazards, risks and main causes of harm. An awareness of the importance of following rules, procedures and systems and the links to the reduction of risks by individual actions will be developed.


ACCREDITED: Ofqual Reference: 100/5914/3

CIEH LEVEL 2 AWARD IN FIRE SAFETY PRINCIPLES1 DAY £75.00Who will benefit: As required by The Regulatory Reform (Fire Safety) Order 2005 (FSO), this qualification will provide delegates with the knowledge to help them to carry out designated duties as a competent person. This may be as a fire warden or fire marshal and will relate to fire safety and emergency procedures in the workplace.

COURSE CONTENTThe course addresses fire hazards and risks associated with fire in the workplace, as well as how fire risk is controlled in the workplace. The principles and practice of fire safety management at work and the role of the nominated fire warden are explored.


ACCREDITED: Ofqual Reference: 501/0340/4




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HEALTH AND SAFETYQUALIFICATIONSIOSH ACCREDITED ASBESTOS AWARENESS TRAINING1 DAY £90.00Every employer must make sure that anyone who is liable to disturb asbestos during their normal work, or who supervises those employees, gets the correct level of information, instruction and training so that they can work safely and competently without risk to themselves or others.

Information, instruction and training for asbestos awareness is intended to give workers and supervisors the information they need to avoid work that may disturb asbestos during any normal work which could disturb the fabric of a building, or other item which might contain asbestos.

This JTL course is IOSH accredited and successful candidates will be awarded an IOSH certificate.

WHO WILL BENEFIT? » Company Directors/Managers and

those persons who are identified as the “duty - holder” therefore regarded as the accountable person for an organisations health and safety system relative to affecting health and safety legislation

» Those who as a matter of course may unintentionally come into contact with asbestos and/or asbestos containing materials (acm) while conducting their normal work activities and/or tasks on behalf of their employer.

» COURSE CONTENT

» The history of asbestos and why it is so dangerous.

» Associated legislation and managing the risk

» The diseases associated with asbestos, how exposure occurs and what is required in order to protect individual’s health and safety.

» How to recognise potential hazards and when to seek further advice.

» Safe systems of work and safe disposal of asbestos materials.

JTL ASBESTOS AWARENESS TRAINING½ DAY £45.00This course will help employers meet their legal obligations under the Control of Asbestos Regulation and enable employees to be aware of where asbestos can be found, how and why it is harmful along with the action to take should they come across asbestos.

WHO WILL BENEFIT: » Company Directors/Managers and

those persons who are identified as the “duty-holder” therefore regarded as the accountable person for an organisations health and safety system relative to affecting health and safety legislation

» Those who as a matter of course may unintentionally come into contact with asbestos and/or asbestos containing materials (acm) while conducting their normal work activities and/or tasks on behalf of their employer.

COURSE CONTENT » The history of asbestos – where it

comes from, what it looks like and its uses.

» Associated legislation – Legal requirements including handling, removal and disposal

» Notifiable and non-notifiable work – Who can do what with asbestos material

» Potential hazards – How it harms and how to avoid exposure

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ASSESSMENT SERVICESEAL L3 DIPLOMA IN ELECTROTECHNICAL SERVICES: EXPERIENCED WORKER ASSESSMENT ROUTE (ETS.3)COST: £1,000 (DISCOUNTED BY £500 TO £1,000 AS PART OF THE TESP PARTNERSHIP’S ‘CAREER PROGRESSION PROGRAMME’)This qualification is designed solely for those experienced persons who are/have been working in the electrotechnical industry as practicing electricians for a minimum of 5 years and who can demonstrate their existing technical knowledge, performance and competence to the industry standards at Level 3 and in line with the current edition of the IET Wiring Regulations BS 7671.

This qualification is not suitable for new entrants to the electrotechnical industry, apprentices, other operatives who require any training or those who completed an industry relevant technical certificate after 2008. Such persons are required to study and complete the training and assessment requirements of the relevant NVQ, e.g. EAL Level 3 NVQ Diploma in Installing Electrotechnical Systems and Equipment (Buildings, structures and the environment) QCF.

The only exception to this is where an assessor feels that an applicant may be required to achieve qualifications in the IET Wiring Regulations (BS 7671) or inspection and testing

Before an applicant can be registered to the scheme, a thorough and documented initial assessment must take place to establish:

» Whether the existing qualifications and experience of the experienced worker are acceptable

» Whether the learner has any specific and permitted training needs (e.g. BS 7671 or inspection and testing).

» The level of support and guidance required when working towards the qualification

ASSESSMENT METHODS:In order to successfully complete this qualification, all learners must:

» Satisfactorily complete all of the underpinning knowledge questions for each unit.

» Demonstrate acceptable knowledge with respect to the current IET Wiring Regulations and inspection and testing.

» Be able to provide sufficient valid, current and authentic evidence from site of their previous work to demonstrate that they can fully meet the performance requirements within each unit of this qualification.

» Satisfactorily complete the industry independent assessment of competence; AM.2

LEARNERS WITH QUALIFICATIONS GAINED OUTSIDE THE UKCandidates with qualifications gained outside the UK will need to meet the exact same requirements as any candidate following this assessment route. All non UK qualifications must have been fully evaluated by UK Naric. However, UK Naric evaluations may only be used as evidence towards the knowledge requirements of this qualification.

Successful completion of the Experienced Worker Assessment Route will result in being awarded the JIB electricians card.

DURATION: This is dependent on the experience and evidence available and will be established at the initial assessment.

THE CAREER PROGRESSION PROGRAMMEThis service is currently available as part of the TESP Career Progression Programme, a subsidised route to enable experienced workers to achieve their ECS Gold Card and become a fully qualified electrician.For more details visit www.jtltraining.com/tesp

ABOUT TESPTESP is a not-for-profit skills partnership created by the Electrical Contractors’ Association (ECA), Joint Industry Board ( JIB), National Electrotechnical Training (NET), JTL, SummitSkills and Unite the Union to help employers shape the electrical industry’s skills agenda.

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ASSESSMENT SERVICESL2 NVQ PLUMBING QUALIFICATION ASSESSMENT ROUTEFREE SKILLS SCAN TO ASSESS NEEDS, INDIVIDUAL COSTING DEPENDENT ON SCAN RESULTS.

GUIDE PRICE £1,200 (6 INSTAL-MENTS OF £200 PER VISIT)This assessment service will enable experienced workers in plumbing to upgrade their status to Blue Card.

ELIGIBILITY:To be eligible for this assessment service you must be working in the Plumbing sector and have achieved one of the following:

» A full C&G 6129 Certificate in Basic Plumbing Services (L2 VRQ) OR

» C&G (6035-02) Level 2 Diploma in Plumbing Studies PLUS Environmental Unit 203 OR

» A full C&G 6128 Certificate in H&V (L2 VRQ) PLUS Environmental Unit 203

The benefits of undertaking assessment towards a full L2 NVQ Qualification include:

» Full recognition in the plumbing industry

» Automatic provision of a JIB-PMES CSCS affiliated Trainee Card

» Automatic upgrading of your Trainee Card to a trade-specific Blue Card on completion

ASSESSMENT METHODS: » A bespoke, on-site assessment

service from JTL

» Our Assessors can reach you nationally to complete their assessments

» All those being assessed will receive a complementary copy of the JTL/Heinemann L2 Plumbing textbook

DURATION: Between 3 and 18 months to complete the NVQ qualifications structure, dependent on current level and ability.

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TECHNICAL QUALIFICATIONS INITIAL VERIFICATION AND PERIODIC INSPECTION, TESTING AND CERTIFICATION OF ELECTRICAL INSTALLATIONS LEVEL 3 (EAL ACCREDITED) COMBINED: 6 DAYS £845.00Who will benefit: These qualifications are aimed at experienced personnel working in the electrical industry, looking to gain an understanding of Initial Verification and Certification of Electrical Installations together with the new Electrical Installation Condition Reports. These qualifications are not intended for non-qualified electricians and/or those who do not have experience in inspecting, testing and certifying electrical installations.

Candidates must be qualified, have passed the 17th Edition (Amendment 1) and have a copy of the current IET Guidance Note 3.

COURSE CONTENT » The legal responsibilities of

an inspector

» The general requirements of BS.7671 relating to initial verification

» The inspection process and testing requirements for new installations

» How to complete certain BS.7671 certificates

» The reasons for electrical inspection

» How to code electrical inspection items

» Greater understanding of testing

» How to complete the new Electrical Installation Condition Report Form

ASSESSMENT: Online multiple choice examination and practical assessment

17TH EDITION COURSE: CITY & GUILDS 2382-153 DAYS £395.00Who will benefit: This is a course designed for all those involved in electrical work of any kind and is the industry accepted qualification for all installation electricians and for those involved in the design and supervision of electrical work. Upon completion, individuals will be conversant with the format, content and application of BS.7671: 2008 Requirements for Electrical Installations incorporating Amendment No 3 – 2015. Participants should therefore have an understanding of electrical principles together with a knowledge of electrical installation work.

COURSE CONTENT » Part 1 : Scope, object and

fundamental principles

» Part 2 : Definitions

» Part 3 : Assessment of general characteristics

» Part 4 : Protection for safety

» Part 5 : Selection and erection of equipment

» Part 6 : Inspection and testing

» Part 7 : Special installations or locations

ASSESSMENT: Online open book multiple choice examination

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TECHNICAL QUALIFICATIONSSAFE ISOLATION OF LOW VOLTAGE ELECTRICAL INSTALLATIONS1 DAY £135.00COURSE DESCRIPTIONThis one day course including practical assessment will give candidates the core skills and knowledge to safely isolate a low voltage electrical installation or part of it.

COURSE OBJECTIVESSuccessful completion of this course will mean that candidates will have an understanding of relevant legislation and will have demonstrated a degree of core competence regarding how to carry out safe isolation of low voltage electrical circuits in a domestic or light commercial situation. However, please note that it is the responsibility of each employer to establish whether an individual is competent for the work to be undertaken.

WHO SHOULD ATTEND? This course is suitable for:

» Electrical managers and supervisors with responsibility for safe working practices;

» Electricians working on installation, maintenance and fault finding activities;

» Other trades who are required to safely isolate electrical equipment prior to mechanical maintenance activities.

» Non-electrical personnel and managers requiring a clear understanding of the legal requirements and practical implementation of safe isolation.

WHAT YOU WILL LEARNAll the relevant legislation, guidance and industry practices and employer requirements with regard to electrical safety. This includes:

» Understanding health & safety legislation

» Risk assessment and accident prevention

» Permits to work and method statements

» Lone working

» HSG.85, GS.38 and safe working practices

» Locking devices

» Sources of supply

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JTL KEY FACTSOur training courses are designed by highly qualified industry specialists, who are also experienced educators.

With consistently impressive pass rates by delegates who complete our tailored courses designed specifically for their industries, it’s easy to see why the demand for our commercial delivery is increasing daily.

We’ve achieved accreditation status with a number of reputable awarding bodies, a testament to our high standards.




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TECHNICAL QUALIFICATIONSPAT TESTING: C&G LEVEL 3 AWARD IN THE IN-SERVICE INSPECTION & TESTING OF ELECTRICAL EQUIPMENT 2 DAYS*: £180 PER DELEGATEA qualification for anyone who intends to carry out the in-service inspection and testing of electrical equipment (also known as PAT Testing). The Electricity at Work Regulations 1989 state ‘as may be necessary to prevent danger, all systems shall be maintained so as to prevent, so far as is reasonably practicable, such danger’.

The course will train personnel that are responsible for the scheduling of PAT testing, as well as the practical application of portable appliance tests, which includes visual inspections and instrument tests. This course is based on the updated Code of Practice for the In-service Inspection & Testing of Electrical Equipment (IET 4th Edition).

It would be expected that candidates attending the course should be familiar with electrical systems and hazards of electricity in order to satisfactorily complete this programme.

COURSE CONTENTThis programme covers the following topic areas

» The Law and the scope of the legislation

» Training for competence

» Electrical equipment, including the instruments

» In-service inspection and testing, inspection and recording of equipment

» Combined inspection and testing

» Documentation and labelling

ASSESSMENT METHODSOpen online multiple choice examination And a separate practical assessment in the use of portable appliance testers, to test an item or items of equipment.

DURATION* This course is normally carried out over two days. However it can be run over one intensive day with less than six delegates.

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TECHNICAL QUALIFICATIONSWATER SUPPLY (WATER FITTINGS) REGULATIONS 1999 (BPEC) £155 PER DELEGATEThe course is open to those in the plumbing industry who are either working towards a qualification or are already qualified. It will give candidates an understanding of water regulations and water byelaws.

Candidates are encouraged to join the Water Industry’s Approved Plumbers’ Scheme (WIAPS).This enables them to issue a certificate of completion to both the householder and water company. Please note that other industry-related qualifications may be required to join these schemes.

ASSESSMENT METHODSThis course comprises self-study using a supplied manual consisting of 12 modules, with an introductory DVD, followed by a day of revision and assessment through a multiple-choice paper and additional short question paper. A pass mark of 80% is required for both papers. There are no practical elements – all training is theoretical.

DURATIONSelf-study plus one day of classroom work

UNVENTED DOMESTIC HOT WATER STORAGE SYSTEMS REASSESSMENT (BPEC) £109 PER DELEGATEThis BPEC-accredited course will benefit all existing holders of unvented certificates in order to keep the qualification current. It’s open to all holders of existing unvented certificates, regardless of which certifications body issued the original certificate, ID card or original renewal notice.

ASSESSMENT METHODSThis course comprises self-study followed by a multiple-choice assessment with a workbook. A pass mark of 100% is required at assessment. There are no practical elements – all training is theoretical.

DURATIONSelf-study plus half day of classroom work

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NVQ FACILITIES SERVICESACCREDITED INTERMEDIATE LEVEL APPRENTICESHIP IN FACILITIES SERVICESPRICE ON APPLICATIONWHO WILL BENEFIT: The duties of a Facilities Services Operative would include all or some of the following: securing the site, setting up rooms for events, assist with cleaning, site emergency and evacuation procedures, porterage, carrying out minor maintenance repairs, reading energy meters and using the intelligent Building Management Systems (BMS) to control heating and ventilation.

INTERMEDIATE LEVEL FRAMEWORKTotal number of credits for this framework is 43. This consists of the following:

» Competency qualification = 20

» Knowledge qualification = 13

» Functional Skills = 10

ENTRY REQUIREMENTSThere are no minimum requirements and formal qualifications are not necessary. However, some duties may involve working at heights, working in enclosed spaces and outdoor work.

DURATION Dependent on experience and ability to complete the portfolio of evidence.

COMPETENCY QUALIFICATION –CITY & GUILDS LEVEL 2 CERTIFICATE IN FACILITIES MANAGEMENTMandatory Units (11 credits required)

» Reduce Risks to Health and Safety in the Work Place

» Promote and Maintain Service Delivery

» Contribute to the Effectiveness and Efficiency of Premises and Facilities

Example Optional Units (9 Credits required)

» Support the Work of a Team and Develop Yourself

» Monitor and Maintain Electrical and Plumbing Services

» Carryout Maintenance and Minor Repairs

KNOWLEDGE QUALIFICATION – CITY & GUILDS LEVEL 2CERTIFICATE IN FACILITIES SERVICES PRINCIPLESMandatory Units (13 credits required)

» Working in Facilities Services

» Working with Customers and Others in Facilities Services

» Sustainability and Environmental Issues for Facilities Services

» Health and Safety for Facilities Services

TRANSFERRABLE SKILLS – CITY & GUILDS LEVEL 1 » Functional Skills in Maths

and English

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FACILITIES SERVICES KEY FACTS » Facilities services

encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace

» It involves providing a quality and cost effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres.

» Facilities Managers ensure that facilities such as security, catering and cleaning (referred to as ‘soft’ services) and maintenance and building services (referred to as ‘hard’ services) run smoothly, so that customers can run their businesses efficiently.

» The sector is also responsible for property and estates management, including energy management and environmental protection.

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PROFESSIONALDEVELOPMENTLEADERSHIP SKILLS:High impact one day courses with certificated attendance for CPD records.

WHO WILL BENEFIT: Anyone with line management responsibilities who would like to improve their daily practice.

INTERVIEW TECHNIQUES1 DAY £179.00Manage the interview process legally, appoint effectively for the company’s future benefit.

COURSE CONTENT » Shortlist interview candidates,

ensuring that all the requirements of Equality and Diversity are being met

» Recruit or reject candidates fairly, legally, and consistently, clearly explaining your reasons for your decision

» Ensure that the ideal candidate is recruited

APPRAISALS THAT MOTIVATE1 DAY £179.00Develop the skills to conduct motivational appraisals.

COURSE CONTENT » Use the appraisal process to

maximise individual commitment to achieving team objectives

» Identify individual competency to agree realistic objectives that improve organisational performance

» Complete the appraisal form to accurately

STRESS AWARENESS FOR MANAGERS1 DAY £179.00Protect your team from the immediate and long-term effects of negative stress.

COURSE CONTENT » Define your company’s legal duty of

care toward employees to protect them from potential stress related illness

» Understand the business and personal cost of stress related illness

» Identify early signs of stress in employees in order to initiate a preventative strategy

» Practise and utilise listening and communication skills

» Where appropriate, appreciate the specific issues relating to remote working and overcome possible stumbling blocks

PRESENTING WITH CONFIDENCE1 DAY £179.00Build confidence when presenting to a group.

COURSE CONTENT » Learn and practise relaxation

techniques for the body, breathing and voice in order to overcome anxiety

» Appreciate the value of preparation and utilise some presentation structure skills

» Be aware of the value of supporting material and how to use it appropriately.

NON-VERBAL SKILLS:High impact one day courses with certificated attendance for CPD records.

WHO WILL BENEFIT: Anyone, at any level, who would like to improve non-verbal communication and information skills

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MINUTES THAT MATTER1 DAY £179.00The ability to distil key points and document decisions and actions is a technique that can be taught and perfected. This course will show you how to compile concise meeting notes covering all key points without wasting words or time.

COURSE CONTENT » Practice and utilise Active Listening

when taking notes during meetings

» Summarise effectively, covering main meeting points accurately

» Demonstrate successful note taking techniques using the Cornell method

» Structure a written meeting record which is concise, accurate and easy to read, using the appropriate template

WRITING READABLE REPORTS1 DAY £179.00Follow key steps to achieve optimum impact and write clear, concise and effective reports. This course covers a variety of ways to make the whole experience far more straightforward and less stressful.

COURSE CONTENT » Define objectives for reports and

follow key steps to achieve optimum impact

» Write a report using The Business Report format

» Use ‘Plain English’ to write clear, concise and effective reports.

EFFECTIVE BUSINESS WRITING1 DAY £179.00Produce business writing that is easy to read and easy to understand. Ensure that your message is acknowledged and acted upon.

COURSE CONTENT » Define and achieve clarity in writing

through exploration and practise of a variety of principles and techniques.

» Identify and analyse your target audience in order to ensure that your writing is at optimum readability level.

» Use different tools to measure the clarity of your writing and decide what can be eliminated.

» Structure your writing to achieve maximum persuasiveness.

FUNCTIONAL SKILLS / ESSENTIAL SKILLS WALESAccredited: Mathematics levels 1, 2 & 3 English levels 1, 2 & 3 ICT levels 1, 2 & 3

EACH UNIT £450.00These nationally recognised qualifications are achieved by completing a portfolio of evidence and passing a test. It is shown that those who develop their Maths, English and ICT skills enjoy improved work performance and confidence. Our Functional Skill Trainers will support your progression and are experienced in supporting adult learners and those who are ërustyí or not fully confident in these essential and everyday skills.

COURSE CONTENT AND ASSESSMENT (ACCREDITED) » Portfolio building, work related

» Subject knowledge building

» Skills checks

» Tests




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PROFESSIONALDEVELOPMENTPROFESSIONAL AND PERSONAL SKILLS:High impact one day courses with certificated attendance for CPD records.

WHO WILL BENEFIT: Anyone, at any level, who would like to increase their personal and professional skill set

ASSERTIVENESS AT WORK1 DAY £179.00Effective personal assertiveness for positive change and a healthy working environment.

COURSE CONTENT » Define assertiveness in order

to select from and use the most appropriate of the four main styles and a range of assertiveness techniques effectively

» Recognise your rights and responsibilities in expressing disagreement constructively to enable rapport building and prevent put-downs

» Focus on facts and work related objectives to begin the process of managing your own and influencing othersí behaviour

CONFLICT RESOLUTION1 DAY £179.00Obtain the necessary insight and relevant skills to apply to conflict situations that may arise in the workplace, leading to positive change and collaborative working.

COURSE CONTENT » Identify your own conflict

management style and learn how to use this appropriately

» Recognise potential conflict and manage your thought processes

» Identify barriers to conflict resolution in order to dissolve and resolve a situation

TIME MANAGEMENT1 DAY £179.00Retain control of time by managing yourself and others more effectively.

COURSE CONTENT » Define the purpose of time

management and effectively utilise a variety of time management strategies

» Analyse time stealers, personal styles and external influences in order to prioritise and plan in advance more effectively

» Identify different organisational skills in order to explore a number of different approaches to manage your time

» Build reflection time into your routine to continually determine where improvements can be made

MANAGING STRESS1 DAY £179.00Build the knowledge and skills to ensure that you are getting the most out of life, with work-life balance restored.

COURSE CONTENT » Define the difference between

motivating pressure and debilitating stress

» Understand the short term physical reaction to stress and the long term effect on the body

» Identify your own personal reactions to stress and begin to identify situations, both at home and at work, in which these may occur

» Develop strategies to manage your own stress levels effectively, in order to keep pressure motivational level and put the enjoyment back into your work

TOOLS FOR PERSONAL DEVELOPMENT2 DAYS £300.00This combined course will enable the development of a range of skills that will improve both your effectiveness at work and your personal effectiveness.

COURSE CONTENT » Assertiveness: effective personal

assertiveness for positive change and a healthy working environment.

» Conflict Resolution: the skills to create positive change and collaborative working

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» Time Management: retain control of time by managing yourself and others more effectively

» Managing Stress: build the knowledge and skills to ensure that you are getting the most out of life, with work-life balance restored

PROJECT MANAGEMENT – AN INTRODUCTIONONE & HALF DAYS £199.00Effective project techniques help you reduce spend; beat deadlines and plan for obstacles before they occur. Develop confidence and take away useful tools to put into practice immediately.

COURSE CONTENT » Explain the basics of a project

approach

» Define realistic objectives

» Ensure adequate project planning and control

» Identify the importance of project leadership and teamwork

Determine how to get from A to B effectively with minimum bureaucracy and maximum effectiveness.

DELIVERY WORKSHOPONE & HALF DAYS £199.00Refresh and practise existing skills to deliver effective training courses.

COURSE CONTENT » Maximise learning through the

analysis of different learning styles and management of the training environment and group dynamics.

» Learn and practise relaxation techniques for the body, breathing and voice in order to overcome anxiety.

» Appreciate the value of preparation and utilise presentation structure skills.

» Be aware of the value of supporting material and how to use it appropriately.

PROFESSIONAL DEVELOPMENT KEY FACTSThese interactive workshop style courses are highly engaging and motivating. All courses can be tailored to your specific needs Contact us for details.




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EDUCATION ANDTRAININGTHE NCFE LEVEL 3 AWARD IN EDUCATION AND TRAINING£400.00 6 DAYS ACCELERATED QUALIFICATION(Distance learning modules available)

An introductory teaching qualification, which aims to meet the needs of a range of trainee teachers, such as

» individuals not currently in a teaching or training role – achievement of the qualification doesn’t require practice other than micro-teaching unless units from the learning and development suite of qualifications are selected

» individuals currently teaching and training (including those who have just begun teaching and training) – although the qualification does not require practice other than micro-teaching (unless units from the learning and development suite of qualifications are selected), opportunities may be made available to observe and provide feedback on a trainee teacher’s practice

» individuals currently working as Assessors who wish to achieve a qualification that provides an introduction to teaching

The objective of the qualification is to prepare learners for employment and support them to progress to a teaching role within the workplace.

Depending upon the optional units chosen, a learner will either need to take part in micro-teaching (Unit 02) or teaching practice in the work environment (Unit 03 and Unit 04).

Therefore, it may be undertaken by individuals who are not in a teaching role if the microteaching option is taken.

ACHIEVING THIS QUALIFICATIONTo be awarded the NCFE Level 3 Award in Education and Training, learners must achieve a minimum of 12 credits: 3 credits from the mandatory unit in Group A, 6 credits from Group B and 3 credits from Group C.

This qualification consists of 1 mandatory unit and 5 optional units. Assessment is through a combination of the micro-teach or observed practice as appropriate; as well as online assessment and written assignments.

MANDATORY UNIT: GROUP A » Unit 01 Understanding roles,

responsibilities and relationships in education and training (3 credits)

OPTIONAL UNITS:GROUP B » Unit 02 Understanding and using

inclusive teaching and learning approaches in education and training (6 credits)

» Unit 03 Facilitate learning and development for individuals (6 credits)

» Unit 04 Facilitate learning and development in groups (6 credits)

GROUP C » Unit 05 Understanding assessment in

education and training (3 credits)

» Unit 06 Understanding the principles and practices of assessment (3 credits)

PROGRESSION ROUTES:The NCFE Level 4 Certificate and Level 5 Diploma in Education and Training.

(Please contact us for further details).

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JTL KEY FACTSOur training courses are designed by highly qualified industry specialists, who are also experienced educators.

With consistently impressive pass rates by delegates who complete our tailored courses designed specifically for their industries, it’s easy to see why the demand for our commercial delivery is increasing daily.

We’ve achieved accreditation status with a number of reputable awarding bodies, a testament to our high standards.

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ASSESSORQUALIFICATIONSNCFE TAQA (TRAINING, ASSESSMENT AND QUALITY ASSURANCE) ASSESSOR AWARD/CERTIFICATE

LEVEL 3 AWARD IN UNDERSTANDING THE PRINCIPLES AND PRACTICES OF ASSESSMENT (1 UNIT, 3 CREDITS)1 DAY PLUS ASSESSMENT £295WHO WILL BENEFIT: A knowledge-only Award for those who need to know about assessment but who are not currently practicing e.g. aspiring assessors or quality managers.

COURSE CONTENT:Unit 1 Understanding the Principles and Practices of Assessment (3 credits)

ASSESSMENT: Professional discussion

LEVEL 3 AWARD IN ASSESSING COMPETENCE IN THE WORK ENVIRONMENT (2 UNITS, 9 CREDITS)2 DAYS PLUS ASSESSMENT £495WHO WILL BENEFIT: Those who assess the achievement of competence in a work environment using the following assessment methods: observation, examining work products, oral questioning and discussion, use of others (e.g. witnesses), learner statements and RPL.

COURSE CONTENT: » Unit 1 Understanding the

Principles and Practices of Assessment (3 credits)

» Unit 2 Assess Occupational Competence in the Work Environment (6 credits)

ASSESSMENT: Professional discussion, workplace observation and a portfolio of work product evidence.

LEVEL 3 AWARD IN ASSESSING VOCATIONALLY RELATED ACHIEVEMENT (2 UNITS, 9 CREDITS)2 DAYS PLUS ASSESSMENT £495WHO WILL BENEFIT: Those who assess achievement in vocationally-related situations e.g. classrooms or workshops and who use the following

ASSESSMENT METHODS:Assessments in simulated environments, skills tests, oral and written questions, assignments, projects, case studies and RPL.

COURSE CONTENT: » Unit 1 Understanding the Principles

and Practices of Assessment (3 credits)

» Unit 3: Assessing Vocational Skills, Knowledge and Understanding (6 credits)

ASSESSMENT: Professional discussion, workplace observation and a portfolio of workplace evidence.




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LEVEL 3 CERTIFICATE IN ASSESSING VOCATIONAL ACHIEVEMENT (15 CREDITS)2 DAYS PLUS ASSESSMENT £650WHO WILL BENEFIT: Those who need to be qualified to use ALL of the above listed assessment methods.

COURSE CONTENT: » Unit 1 Understanding the

Principles and Practices of Assessment (3 credits)

» Unit 2 Assess Occupational Competence in the Work Environment (6 credits)

» Unit 3 Assessing Vocational Skills, Knowledge and Understanding (6 credits)

ASSESSMENT: Professional discussion, workplace observation and a portfolio of workplace evidence.

NCFE KEY FACTS:Passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards, contributing to the success of millions of learners at all levels. In 2014 over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as their Awarding Organisation.

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LEADERSHIP AND MANAGEMENTQUALIFICATIONSILM LEVEL 5 ACCREDITED AWARD/CERTIFICATE IN LEADERSHIP AND MANAGEMENT (VRQ)1 DAY WORKSHOP PER MODULE PLUS ADDITIONAL LEARNING HOURS DELIVERED VIA BLENDED LEARNING:

£250.00 PER MODULEWHO WILL BENEFIT:Designed for practising or aspiring middle managers, these modular units lead to a Level 5 Award or Certificate in Leadership and Management, with the option of progressing on to the Diploma. There is no need to be currently employed as a manager, but some previous relevant workbased experience is required to complete the assignments.

Accredited by the Institute for Leadership and Management (ILM), each module/unit meets QCF credit values. Thus each module can be taken as a standalone unit if required and recognised as prior learning should future study be undertaken.

COURSE STRUCTURE: » Award: minimum of 6 credits

(from at least two units), maximum of 12 credits

» Certificate: minimum of 13 credits

» Diploma: minimum of 37 credits

ASSESSMENT: Written assignments: work-based experience and delivered theory.

CURRENTLY AVAILABLE MODULES (TO CERTIFICATE LEVEL)

MANAGING INDIVIDUAL DEVELOPMENT (4 CREDITS)Focusing on developing individuals in an organisation, explore methods of assessing and recording performance, using gap analysis techniques, creating development plans and motivating and coaching individuals to raise performance.

MANAGING RECRUITMENT (5 CREDITS)Looking at the full employment cycle, this module builds interview technique skills, from recruitment to selection to exit. Recruitment and the legal and human elements of human resource planning are included, as well as the implementation of plans.

MANAGING STRESS AND CONFLICT IN THE ORGANISATION (3 CREDITS)Recognise workplace stress in yourself and others, explore practical methods of managing and supporting as necessary.

Evaluate your organisation’s policies relating to stress and conflict; and create plans to address any issues. Practice mediation skills.

MANAGING PROJECTS IN THE ORGANISATION (4 CREDITS)The full project planning cycle: plan, communicate, conduct, monitor and evaluate a project in an organisation.

Introducing project management tools and techniques for carrying out a workplace project, with the opportunity to be involved in an Action Learning project group.

MAKING PROFESSIONAL PRESENTATIONS (2 CREDITS)After receiving delivery skill training from a professional acting coach, plan, deliver and evaluate a professional presentation. The theory aspect covers research and preparation, presenting an argument, using visual aids and responding to audience questions.

ADDITIONAL BENEFITS:1 year student membership with ILM, who set the standard for industry-recognised, accredited leadership and management qualifications, 1-1 support and high-quality additional online content from JTL

Also available: NVQ Level 2 and 3 – contact us for details.

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CONTACTFor enquiries and booking, please contact:

Telephone: 0800 085 2308

E-mail: [email protected]


TRAINING AND DEVELOPMENT PROGRAMMES - · PDF fileHello, Welcome to JTL’s latest training...

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