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Training and Development

Management and personal skills development, focused on developing

better brains for better business®

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Why Illumine Training? 3Prepare… Participate… Practise… The Illumine Experience 4Management & Leadership Courses 5Essential Management Skills 6From Competent Manager to Effective Leader 7Building High Performing Teams 8Passionate Leadership 9Effective Change Management 10Practical Thinking for Project Success 11

Absorb & Understand Courses 12Fast Reading and Super Memory 13Effective Speed Reading™ 14Mind Mapping for Business 15Mind Mapping for Education 16Improve Your Memory 17Accelerated Learning for Trainers 18

Communication Skills Courses 19Think on Your Feet® 20Powerful Presentations 21Effective Business Relationship Management 22Dealing with the Media 23Effective Communication with NLP 24Negotiation Skills 25Writing Dynamics™ 26Grammar on the Rocks™ 27

Creative Thinking Courses 28Creativity for Logical Thinkers 29Creativity at Work Programme (Blended Learning) 30Creative Thinking and Problem Solving 31Problem Solving Workshop 32Structured and Critical Thinking 33Generating Ideas 34Decision Making workshop 35Edward de Bono’s Six Thinking Hats® 36Edward de Bono’s Lateral Thinking™ 37

Meetings & Facilitation Courses 38Facilitation and Meeting Skills 39High Performance Coaching 40

Engagement & Balance Courses 41Developing Resilience at Work 42Employee Engagement 43Value Adding Appraisals 44Recognising and Managing Stress 45Time Management and Personal Effectiveness 46Emotional Intelligence 47The Balancing Act — Work/Life Balance 48 The Power of Positive Thinking 49

Bite-Sized Learning Sessions (90 minute sessions) 50-51E-learning Options 52-53 FREE Resources 54 Terms, Conditions and How to Book 55

Contents

2 better brains for better business®

Absorb & Understand

Courses

Communication Skills Courses

Creative Thinking Courses

Meetings & Facilitation

Courses

Engagement & Balance Courses

Management & Leadership

Courses

Why Illum

ine Training?

better brains for better business® 3

+44(0)1753 866633

[email protected]

What we doBetter brains for better business® with Illumine Training — the perfect training partner to enhance and develop your Management & Leadership Essentials.As well as offering the essential skills required to be a successful manager or leader, we offer a unique portfolio of high quality, high impact techniques, building skills in six interrelated areas:

Management & Leadership — the essential skills required to be a successful manager and leader.

Absorb & Understand — learn more efficiently, take better notes, think and plan effectively and be well informed.

Communication Skills — make a positive impression, be remembered, build relationships and influence effectively — in every interaction.

Creative Thinking — generate new perspectives and ideas, solve real problems and enhance decision making and team working.

Meetings & Facilitation — enhance group participation, share knowledge and run productive meetings that make good use of everyone’s skills and experience.

Engagement & Balance — enhance engagement and motivation, reduce stress levels and improve performance.

The range of courses and workshops has been developed to contribute significantly to organisations’ management and personal development agendas — with a strong focus on high levels of skills transfer and a wide variety of flexible delivery options.

Where we do it — WORLDWIDE!We are an international business; whilst we are UK based, we deliver our courses all over the world through our in-house training option (where we deliver training at your premises). We also have a rolling programme of public workshops which are held in Central London.

Who we do it forSince our inception in 1996 we have built a reputation we are proud of. We develop long term relationships with many of our clients, but are also happy to run ‘one-off’ programmes that address specific needs. Our clients cover all sectors and training is delivered in many locations around the world. We run in-house courses for private and public sector organisations. For selected topics we also run public workshops, which are open to everyone. Our public workshops give people the opportunity to develop their thinking skills and, for organisations, a chance to see the content before running an in-house course.As well as offering solutions to a specific challenge or learning requirement, our courses are regularly used to complement existing and new management, leadership, talent and graduate development programmes — working in partnership with other suppliers or in-house trainers.

How we do itOur reputation has been founded on three simple principles:

Run programmes that consistently deliver real and lasting benefits — ask to see the great feedback we get from delegates.

Be easy to work with — we are flexible in our approach and delivery so that we can meet your needs.

Be friendly and professional.

Why Illumine Training? — ‘better brains for better business®’

??? 1 or 2 days??


In the UK there are over 10,000 training companies. Worldwide it is estimated that there are over 250,000. Some are good and a few are very good. A very small number are consistently outstanding.We have a very clear vision for Illumine: To be widely recognised by buyers of training as the benchmark provider of management and personal skills development.

Prepare...Whether you are attending a course yourself or you are sourcing and arranging training for other people, you will want to ensure that you always get:• Value for money — high quality training costs

individuals and organisations hard-earned money and it is important that the money is well spent.

• Value for time — it is vital that time spent on training courses is time well spent and that people learn real skills that make a difference to performance and motivation.

We focus on thinking as a source of competitive advantage, and our unique range of courses and workshops has shown, time and again, that it successfully addresses challenges that are real — and in so doing make a real difference to people — making them more effective and more efficient at work, AND providing them with life skills that they can use and benefit from in many different ways:• The Courses — we have sourced the best courses

from around the world, and have also developed our own courses, so that our clients can enjoy a range of different, effective and motivating training courses, in a variety of delivery formats, that they will not be able to find elsewhere.

• The Trainers — ‘specialist’ and ‘expert’ are over-used terms. However, because they focus on specific skills, our trainers are acknowledged authorities in what they do. Many are published authors, and all are passionate about the subjects they train in and are dedicated to constantly improving the quality of the training they provide.

• The Service — a personal service is provided by thoughtful, thorough and professional people, making your “before, during and after” training experience a pleasure.

• The Materials — everyone learns in different ways, and providing appropriate and comprehensive supporting materials is a crucial element. Materials are constantly developed to ensure that they meet the changing needs of our clients.

• The Post-course Support — our rigorous course follow-up and support mechanisms are in place to ensure that you are happy with what has been delivered. We have developed a password protected Post Course Learning Area that provides attendees with unparalleled access to additional support to reinforce their learning.

Participate...Our courses and workshops are practical. We believe that everyone should be able to return to work and actually use the techniques they’ve learnt. We provide all the materials necessary for the delegate to learn and be able to refer back where necessary.

Practise...We believe that effective post course support is a vital component of training — reinforcing and helping to embed what is covered on a course. We therefore provide EVERY attendee with FREE unlimited access to our online Post Course Learning Area.The Post Course Learning Areas have been developed to give invaluable hints, tips and additional tools and techniques to maximise learning and remind you of what you’ve learnt. If we are tailoring a programme that is specific to your needs, we can include relevant content in the Post Course Learning Area.We’ll be happy to discuss the options available to you. Why not give us a call on +44(0)1753 866633 or email [email protected]

Prepare... Participate... Practise... The Illumine Experience

Managem

ent & Leadership Courses


www.illumine.co.uk/mle

+44(0)1753 866633

[email protected]

We have developed a range of management and leadership courses that are ideal for any organisation looking to develop the effectiveness of their team leaders, managers and leaders. Because the specific needs of every organisation are unique, the courses have been written in such a way that they can be easily tailored to meet organisations’ precise requirements. The following outlines should therefore be regarded as indicative of course content; please talk to us about your specific needs.

Essential Management Skills ......................................................................... 6From Competent Manager to Effective Leader .............................................. 7Building High Performing Teams ................................................................... 8Passionate Leadership .................................................................................. 9Effective Change Management ................................................................... 10Practical Thinking for Project Success ......................................................... 11Think on Your Feet® .................................................................................... 20Creativity for Logical Thinkers ..................................................................... 29

90 Minute Bite-Sized Learning Sessions ................................................. 50-51

Do you have a team or group of individuals to train? Looking to set up a management or personal development programme, or add new dimensions to your existing offering?Our in-house and bespoke tailoring options provide the opportunity to:

Save — we can deliver at your choice of venue, saving money, time, staff travel and overnight accommodation costs.

Tailor — we can tailor the content of most courses to meet your specific needs. We can also build workshops around specific business issues or challenges.

Motivate — invest in your people at the same time as investing in your business. Training is great for team development, as well as addressing business critical challenges.

The solution may be just a phone call away.

Management & Leadership CoursesThe essential skills required to be a successful manager and leader

www.illumine.co.uk/mle

Overview of course content• Understand the core roles, responsibilities and differences

between a Manager and a Leader.• Define your management style, performance management,

delegation and empowerment styles.• Communicate effectively one to one and in team meetings.• Understand team dynamics, assess and improve individual

and team energy and performance.• Enhance your planning and organisational skills.• Set objectives, conduct proactive performance reviews and

develop talent through coaching and feedback.• Understand and apply Emotional Intelligence.• Motivate and engage staff.• Run effective team meetings.

Who is this course for?Anyone in, or moving into, a team leader or management position, who has yet to receive training in how to manage effectively.

Duration and format

Public Workshop (www.illumine.co.uk/dates) In-house Course (for groups and teams)

A two day programme where the content can be tailored to specific requirements.


Essential Management Skills 2 days

Develop the essential skills to become a really successful manager. Ideal for those preparing for or new to management

Managem


www.illumine.co.uk/esse

+44(0)1753 866633

[email protected]

Key benefitsLearn the essential skills that will enable you to be an effective team leader or manager:

l Understand the role and purpose of a manager.

l Define the core skills and behaviours required to manage teams effectively.

l Learn how to manage performance effectively through coaching and feedback.

l Develop skills and behaviours to communicate effectively and motivate your team.

l Set really SMART objectives.

Tailored to meet your needs... All of our courses can be tailored to meet your specific requirements. Please call or email to discuss.

www.illumine.co.uk/dates

www.illumine.co.uk/esse

Managem



www.illumine.co.uk/cmel

+44(0)1753 866633

[email protected]

From Competent Manager to Effective Leader 2 days

Develop leadership skills by enhancing your communication style, and understand how to harness the energy, enthusiasm and motivation of the people around you

Overview of course content• Identify your leadership style and its impact on others.• Understand the essentials of leadership.• Analyse and solve problems both at team and

organisational levels.• Support and develop your team.• Maximise interpersonal effectiveness.• Understand different types of conversation and use them

effectively in different situations.• Delegate, coach, set objectives, negotiate and maximise

inter-departmental collaboration through effective communication.

• Confidently invest your energy and adapt your mindset to suit different situations.

Who is this course for?Mid level managers — experienced first line managers and managers of managers.Managers who want to become effective leaders.

Duration and format In-house Course (for groups and teams)

A two day programme where the content can be tailored to specific requirements.

Key benefitsMove beyond the processes required to be a competent manager by learning the specific skills and behaviours needed to be an effective leader:

l Learn how to have great conversations with staff, peers and more senior colleagues even when put on the spot!

l Gain a better understanding of your style and how to adapt it to inspire and motivate others through effective communication.

l Develop an armoury of listening, questioning, verbal and non-verbal communication skills that can be used when dealing with others both formally and informally.


www.illumine.co.uk/cmel

Overview of course content• Understand the types of teams and what makes them

successful. • Develop a motivated, high performing team.• Define your leadership styles and how to be an effective team

leader.• Effectively communicate and work with your team.• Understand decision-making styles.• Get maximum impact from team meetings.• Create collaboration within and between teams.• Resolve conflict.

Who is this course for?Managers and Team Leaders responsible for building and leading high performing teams.


A two day programme where content can be tailored to specific requirements.


Building High Performing Teams 2 days

Foster collaboration, build cohesive teams and resolve conflict effectively and for the benefit of all team members

Managem


www.illumine.co.uk/bhpt

+44(0)1753 866633

[email protected]

Key benefitsLearn how to develop a high performing team:

l Identify with different types of teams and how to define team success.

l Create a team charter to develop your own high performing team.

l Understand how to adapt your leadership style to be effective in different situations.

l Communicate effectively with your team so that all team members contribute to the team’s goals.

l Deliver team meetings and discussions that are participative and positive.


www.illumine.co.uk/bhpt

Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to manage the conditions which give rise to it.The programme begins with a confidential diagnostic based on the unique PassionWorks!™ model, providing valuable insights into the key elements of generating a passionate workplace.This unique programme is based on the eight core leadership skills required to create and sustain a passionate workforce. These skills are:• Align and focus — creating goal clarity and momentum.• Communicate and inspire — uplifting your team.• Measure — tracking progress.• Coach and challenge — recognising, developing and

building talent to create success. • Improve processes — innovating and accelerating results.• Remove obstacles — stimulating progress.• Celebrate — nurturing collaboration.• Manage disappointments — maintaining engagement.

Who is this course for?Managers and Leaders who want or need to engage and motivate staff.

A brief history…PassionWorks!™ is based on in-depth research into what creates and sustains passion at work.The research led to a book and a unique and robust model that measures and defines the extent to which people are having a passionate (or fully engaged) experience at work.


A one or two day in-house course that can be tailored to meet particular needs.

Managem



www.illumine.co.uk/lead

+44(0)1753 866633

[email protected]

Passionate Leadership 1 or 2 daysLeading WITH passion and FOR passion

Key benefitsLeading individuals and teams will be easier and more fun with our practical tools and techniques. You will be able to:

l Build trust and credibility.

l Guide staff to self-motivation.

l Address performance gaps easily and positively.

l Coach to inspire and boost ownership.

l Facilitate team meetings to generate energy and engagement.

l Recognise and address negative behaviours.


www.illumine.co.uk/lead

Overview of course content• Understand change and the components of successful change.• Understand the planning and preparation required for

successful integration.• Define goals, best practice and positive outcomes.• Develop a positive attitude.• Manage different responses and attitudes to change from

other people.• Develop workable strategies to manage change.• Identify valuable strengths and resources.• Effectively guide, communicate and motivate.• Understand useful models for change.• Develop the frameworks and tools required to manage change

successfully.• Build and maintain momentum.

Who is this course for?Anyone responsible for managing or executing significant change in their organisation.


A two day programme where content can be tailored to specific requirements.


Effective Change Management 2 days

Apply skills that enable you to initiate, execute and manage change effectively

Managem


www.illumine.co.uk/chmg

+44(0)1753 866633

[email protected]

Key benefitsDevelop a clear understanding of how to successfully take charge of change:

l Develop emotionally intelligent methods to manage change that take into account people’s different attitudes and feelings.

l Understand resistance to change and how to deal with that effectively.

l Learn a range of strategies and tactics to manage change effectively.

l Identify strengths, resources and skills that result in successful change.


www.illumine.co.uk/chmg

Overview of course contentFor a project to succeed it is essential to have clarity on your outcome, have a deep understanding of the processes involved in achieving it and have techniques that enable you to anticipate future challenges and prepare for them.This course will generate awareness of current thinking styles, provide fresh insights and new ideas for planning projects. It will explore:• Gaining clarity on all phases of project lifespan.• Identifying obstacles and barriers to project success.• Identifying current thinking styles and preferences.• Exploring habitual thought patterns, generating awareness

of them.• Techniques to gain clarity on project outcomes.• The importance of understanding the perspectives of all

stakeholders involved in the project.• The key role of communication in planning and delivery.• Tools to determine future pitfalls, barriers and challenges.• Visual thinking tools for the planning phase, seeing the

bigger picture and the detail at the same time. • Techniques for generating ideas and finding solutions to future challenges.• Running project planning sessions and applying techniques.

Who is this course for?Anyone whose job involves project planning, implementation and execution. It provides an essential toolkit for anyone looking for fresh insights and approaches to the planning process.Managers as part of a management or leadership development programme.

Duration and format A one day in-house course (for groups and teams) that can be tailored to meet particular needs.

Managem



Practical Thinking for Project Success 1 dayA toolbox of thinking techniques to enhance project management

Key benefitsl Develop greater self awareness,

understand current strengths and weaknesses.

• Tools and techniques that improve thinking skills during all phases of the project lifecycle.

• Enhance project problem solving skills.

• Active learning, lots of opportunity to apply techniques and strengthen understanding.

www.illumine.co.uk/ptps

+44(0)1753 866633

[email protected] to meet your needs... All of our courses can be tailored to meet your specific requirements. Please call or email to discuss.

www.illumine.co.uk/ptps

Absorb & U

nderstand Courses

www.illumine.co.uk/lau

+44(0)1753 866633

[email protected]

Information overwhelm is a challenge for every business professional. The volume of information available to us these days can be overwhelming. Being able to absorb it, remember it, use it effectively and being able to ‘do more with less’ is a growing challenge for all of us.

Fast Reading and Super Memory ............................................................... 13Effective Speed Reading™ ........................................................................... 14Mind Mapping for Business ........................................................................ 15Mind Mapping for Education ...................................................................... 16Improve Your Memory ................................................................................ 17Accelerated Learning for Trainers................................................................ 18Speed Reading — E-learning Course ........................................................... 52 Mind Mapping Mastery – E-learning Course ............................................... 53

90 Minute Bite-Sized Learning Sessions ................................................. 50-51

Our courses and workshops can be used as a stand-alone to address a specific challenge or business need. They are invaluable when considering the skills required to develop your leadership and management teams. They will complement existing development programmes — in fact this range of courses is proven to add value by helping people to learn more effectively!






Absorb & Understand CoursesManagement and personal development skills programmes to help you learn more effectively, take better notes, think and plan effectively and be well informed


www.illumine.co.uk/lau

Overview of course content Practical and effective tools that dramatically improve the quality of thinking and learning:• Benchmarking current performance.• The brain and how we think.• Mind Mapping for note-making, note-taking, thinking,

planning…• Effective reading and reading faster.• Memory principles, rhythms and systems.• Strategies for learning and working effectively.

Who is this course for?Busy people at all levels whose effectiveness is compromised or threatened by high volumes of information that they need to absorb, filter and make sense of.Also great for lifelong learners — anyone doing professional exams, diplomas, MBAs etc.

A brief history…This course is based on the work of Tony Buzan, and others, and brings the concepts and practical skills of Mind Mapping, Speed Reading and Memory right up to date. The course was developed by Clive Lewis, the UK’s leading exponent of these techniques. It has been refined over the last ten years to become the leading programme for people who need to absorb high volumes of information and to think more effectively.

Duration and format Public Workshop (www.illumine.co.uk/

dates) In-house Course (for groups and teams)

Compact one day and comprehensive two day versions available.

Absorb & U

nderstand Courses


www.illumine.co.uk/srm

+44(0)1753 866633

[email protected]

Key benefitsl Turn information overload into

information mastery — well informed, up to date, in control.

l Efficient and effective use of time spent reading, studying and learning.

l Improved thinking, planning, organising and decision making — and more time available to ensure they are done well.

Fast Reading and Super Memory 1 or 2 daysStrategies and skills to master information and ease information overload (Formerly known as the Advanced Thinking and Learning Workshop)

Mind Map® and Mind Maps® are registered trademarks of the Buzan Organisation


www.illumine.co.uk/srm


Effective Speed Reading™ ½ or 1 day

Save time, read faster, understand better and remember more

Absorb & U

nderstand Courses

Key benefitsl Dramatically increase reading

speed whilst maintaining (or improving) comprehension.

l Reduce study time.

l Become extraordinarily well informed.

l Free up time for thinking, planning and doing.

l Build confidence and reduce stress.

+44(0)1753 866633

[email protected]

Overview of course content • Understand how the eye works…

…and how it works with the brain.• Assessment and monitoring of reading speed.• Techniques to treble (or more) reading speed.• INSEAK® — an introduction to the Intelligent Strategy for the

Effective Acquisition of Knowledge.• How to understand and remember.• Practice and how to continue improvement after the course.

Who is this course for?People whose work or learning, or both, involves getting through a lot of reading.Anyone who wants to create more time for themselves by reading faster — but who still needs high levels of comprehension.

A brief history…This course is based on a clear understanding of how the eyes work, how the brain works, and how the eyes and brain work together.The course was designed by Clive Lewis, author of The Extraordinary Reader, which itself was based on 30 years’ experience of speed reading and other aspects of thinking and learning effectively.

Duration and format Public Workshop (one day only)

www.illumine.co.uk/dates In-house Course (for groups and teams)

One day, half day and bite-sized learning (FIT) sessions available.

INSEAK® is a registered trademark of Illumine Training

www.illumine.co.uk/read


www.illumine.co.uk/read

Absorb & U

nderstand Courses


www.illumine.co.uk/bmap

+44(0)1753 866633

[email protected]

Overview of course content • Understand the brain and how to use it more effectively

— and its relevance to Mind Mapping.• Learn how to Mind Map® — establishing a technique that

can be used in a wide range of situations.• Practice and coaching.• Continuing development (including access to a password

protected Post Course Learning Area).

Who is this course for?Anyone who wants to find more effective and more efficient ways of working.People who are keen to give themselves a competitive edge and find ways of developing themselves and increasing the contribution they can make.

A brief history…This course is based on the work of Tony Buzan, and brings the concepts and practical skills of Mind Mapping into the 21st century. Mind Mapping has been around since the early 1970s when it was primarily a technique for improving learning skills. Whilst still very popular for that, Illumine and its Director of Training, Clive Lewis, have been at the forefront of ensuring that it is now recognised as a highly effective business tool, valuable in a wide range of situations.

Duration and format

Public Workshop (one day only) www.illumine.co.uk/dates

In-house Course (for groups and teams)

One day, half day and bite-sized learning (FIT) sessions available.

Key benefitsl Improve note-taking and

communication skills.

l Overcome information overload.

l Improve organisational and planning capability.

l Enhance creativity and problem solving.

l Improve retention and recall.

l Learn how to use Mind Maps in a wide range of situations.

Mind Mapping for Business ½ or 1 day

Improve note-taking, think more creatively, improve memory and raise your effectiveness — all on one page!



www.illumine.co.uk/bmap

Overview of course content • Your brain — learn the principles behind how the brain works

and how this can enhance learning for yourself and your pupils.• Learning to learn — how to overcome the fear of failure to help

pupils become effective learners.• How to Mind Map® — learn the principles of constructing a

Mind Map — the structure, shape, format and style.• Mind Map application and exercises — a set of practical

examples that focus on teacher-pupil situations.• Action planning — develop a plan to take back to the classroom

with you.

Who is this course for?If you want to enhance your own and your pupils’ learning and produce lessons that are impactful, memorable and fun, then this is the programme for you:• Teachers at primary and secondary schools.• Lecturers at sixth form colleges and university support staff.

A brief history…This course is based on the work of Tony Buzan and brings the concepts and practical skills of Mind Mapping into the 21st century. Mind Mapping has been around since the early 1970s and is now used extensively in education, from primary school to doctorate level. Whilst it is often taught badly, with little regard for the underlying understanding of how our brains work, when taught properly it has a profound impact on the effectiveness of teaching and learning.


Www.illumine.co.uk/datesAn intensive one day course that can be tailored around specific requirements.


Mind Mapping for Education 1 day

Enhance your teaching skills, benefiting you and your pupils!

Absorb & U

nderstand Courses

Key benefitsl Save time and improve

organisation skills.

l Improve your memory — and your pupils’.

l Develop creativity.

l Use Mind Maps to teach from, and test pupils’ understanding.

l Enhance your own planning — lessons, curriculum etc.

www.illumine.co.uk/edma

+44(0)1753 866633

[email protected]



Www.illumine.co.uk/dates%0D

www.illumine.co.uk/edma

Absorb & U

nderstand Courses


Overview of course contentBeing able to consistently recall key information at the right time during a conversation, meeting or presentation creates a great impression — a characteristic of successful people. However, good memory is not exclusive to a fortunate few; anyone can learn to use their memory to its full potential.• Memory problems — understanding how and why we

forget is an essential first step in knowing what we need to change.

• Memory principles and rhythms — insight into the different types of memory, how it works and how to remember during and after learning.

• Practical strategies — techniques for developing the ability to remember whatever you need to remember, when you need to remember it.

• Names and faces — build relationships and impress with your ability to recall names and faces.

Who is this course for?Customer-facing staff can create a strong positive impression by simply remembering names and key information.It is also perfect for anyone who feels that their memory lets them down, who wants to create a better impression and to become more successful.

A brief history…This course addresses the common concern that it is difficult to remember things. When we ask, on our courses, for the biggest concern people have about their brains, being unable to remember things — facts, figures, dates, names, quotes, conversations — is often number one. This course shows you how memory works and how everyone can significantly improve their memory. It is based on the science of how we naturally forget and how to reverse that process. It includes an introduction to the techniques that memory champions use.


Half day and bite-sized learning (FIT) sessions available.

Improve Your Memory ½ dayA good memory creates a big impression

Key benefitsThis programme will show you practical strategies for boosting your memory which you can apply anywhere:

l Remembering more — never forget facts, figures, a name or face again.

l Increasing knowledge management — dramatically improve your learning effectiveness.

l Memorising lists — deliver presentations and speeches without notes.

+44(0)1753 866633

[email protected]

www.illumine.co.uk/memo


www.illumine.co.uk/memo


Accelerated Learning for Trainers 2 daysDramatically increase the effectiveness of your training delivery

Absorb & U

nderstand Courses

www.illumine.co.uk/acce

+44(0)1753 866633

[email protected]

Overview of course content The programme, based on how people learn best, enables you to make your delivery style more captivating and makes the learning easier and more fun for all concerned. The course is built around the ‘Nine Keys to Accelerated Learning’ — proven techniques for brain-friendly learning, pictured below.In these 2 days, you’ll have a ‘full immersion’ learning experience — rich learning activities will build your knowledge, skills and confidence, so you can hit the ground running and apply your learning as soon as you get back to work.

Who is this course for?Trainers (both occasional and full-time) and training managers who want to bring a new level of learning impact and effectiveness to their organisation’s training programmes.

A brief history…Accelerated Learning is a collection of techniques that have grown up since the late 20th century, based on the research and practical approaches developed by Georgi Lozanov, Howard Gardner and others. This course was developed by one of the UK’s leading accelerated learning experts, Paul Z Jackson and is run by one of the leading trainers in this specialist field.


A comprehensive two day course that can be tailored to specific needs.

Key benefitsl Experience and apply the Nine

Key Principles of Accelerated Learning.

l Use memory aids to ensure new learning reaches long-term memory.

l Consider new ideas for maintaining learners’ interest, energy and self-esteem.

l Keep your own energy, confidence and enthusiasm high.

l Take away lots of new ideas for learning activities.


www.illumine.co.uk/acce

www.illumine.co.uk/wsi

+44(0)1753 866633

[email protected]

No matter what our role, to be successful we must be able to communicate effectively. Every day we communicate with different people, in different situations, inside and outside of the organisation. In fact we’re always communicating! How well we communicate reflects not just on individuals, but on the whole organisation; its’ professionalism, attitude, organisational culture and how well it’s trusted. Good communication helps us to retain customers, build long lasting relationships, gain new customers, reduce churn and build the trust and respect in our brand that is needed to succeed and grow.

Think on Your Feet® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Powerful Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Effective Business Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Dealing with the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Effective Communication with NLP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Negotiation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Writing Dynamics™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Grammar on the Rocks™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

90 Minute Bite-Sized Learning Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50-51

Our courses and workshops can be used to address specific communication challenges or business needs, and they are invaluable when considering the skills required to develop your customer facing, leadership and management teams.







Communication Skills CoursesMake a positive impression, be remembered, build relationships and influence effectively — in every interaction

Comm

unication Skills Courses

www.illumine.co.uk/wsi

Overview of course content This programme provides you with a number of plans proven to help you think quickly (even when under pressure), organise your thoughts and get to the point.At the end of the programme you will be able to assemble your thoughts and communicate them effectively during any spoken communication, including:• How to achieve clarity — structuring ideas using both sides of

the brain and learning how to simplify complex information.• The importance of brevity — how to condense your thoughts

and get straight to the point.• Creating impact — learn how to be more persuasive

by understanding the listener and their perspectives and concerns.

Who is this course for?Anyone who needs to get their point across clearly, concisely, persuasively and memorably.Anyone who is involved in meetings, presentations, discussions and briefings — and is likely to be asked questions without time to prepare in advance.

A brief history…This course is based on the logic of Descartes and the work of Marshall McLuhan. It recognises the fact that the majority of verbal communication occurs in situations that can’t be prepared for in advance — ad hoc, one to one situations. Over 100,000 people throughout the world have benefited from this course — the only one we’ve identified that has, as its primary focus, building the skill of communicating effectively when put on the spot.

Duration and format Public Workshop (www.illumine.co.uk/dates)

In-house Course (for groups and teams)Compact one day (in-house option only) and comprehensive two day versions available.


Think on Your Feet® 1 or 2 daysThink and communicate with Clarity, Brevity and Impact!

Comm


www.illumine.co.uk/toyf

+44(0)1753 866633

[email protected]

Key benefitsl Gives confidence to present

in front of a wide variety of audiences.

l Present with enthusiasm and feel comfortable and appear calm.

l Plan and structure appropriate content for impact and clarity.

l Appeal to, and connect with, the audience.




Write, Speak &

Influence

Overview of course content• Scene setting, mind set and delivery.• Understanding your audience and getting your message

right.• Preparing a well structured presentation and bringing it

to life. • Controlling nerves and injecting energy when presenting.• Bringing it all together and making it memorable.In addition, the two day course helps you to present with real clarity and impact whilst engaging your audience using your natural style and personality:• Add impact through clarity of outcomes and powerful

messaging.• Use visual aids to support your presentation... and not be

your presentation.• Gain insights in how to deal with difficult members of

your audience and those tricky questions we all dread!• Develop skills to involve your audience and keep the pace and structure. • Deliver a truly powerful presentation which is recorded and yours to take

away.

Who is this course for?Anyone who is faced with delivering presentations, either regularly or occasionally, and would like to build their confidence and skills to a point where they can present confidently and with clarity and impact.

A brief history…It’s not just senior executives that make presentations. The purpose of this course is to develop your skills as a confident and powerful presenter, able to develop and sustain audience rapport. Your audience will be judging you on how competently you deliver your message, not just the message itself, so this is an essential skill.


Compact one day and comprehensive two day versions available.

Comm



Powerful Presentations 1 or 2 days

Achieve great clarity and impact in all of your presentations by adopting simple techniques and using your own style and personality to deliver compelling messages to small and large audiences

Key benefitsl Confidence to present in front of

a wide variety of audiences.

l Present with enthusiasm, feel comfortable, appear calm and engage with your audience.

l Use tools to plan, structure and deliver appropriate content for impact and clarity.

l Bring your presentation to life and make it memorable.


+44(0)1753 866633

[email protected]

www.illumine.co.uk/pres


Overview of course contentAn organisation’s success depends on the ability of its people to co-operate, collaborate and work seamlessly, appearing to the world as a single entity. This can be a major challenge. Pressures of time and money, internal structures, geographical distance, differing KPIs and more - all serve as clocks to effective business relationship mangement and productive collaboration.

• Buildimg rapport trustworthiness and understanding.• Increasing self-awareness.• Identify and embrace different working styles and personalities.• Understand who your stakeholders are and how you can

influence them.• Develop presence.

Who is this course for?Anyone who needs to build long-term relationships. The programme is equally applicable for:• People involved in client and stakeholder facing work.• Internal support functions whose effectiveness is dependent on the quality of the

relationships they have with those they work with and support.

What’s it all about?This workshop, focuses on how to build trusted relationships with colleagues and other stakeholders that enhance an organisation’s relationship capital. You will start by understanding your own working style and how you come across so that you can build awareness of the impact it has on every working relationship. Identify how to ensure you ‘walk a mile’ in someone else’s shoes so that you can truly get the best understanding of where they are coming from and what they hope or need to achieve.

Duration and format Comprehensive 1-day -in-house or public course that be tailored to meet particular requirements.


Effective Business Relationship Management 1 day in-houseEffective business relationship management builds successful businesses

Overview of course content

Comm


www.illumine.co.uk/ebrm

+44(0)1753 866633

[email protected]

Key benefitsl Interact effectively with colleagues

and stakeholders through a deep understanding of their needs and goals.

l Identify strengths, weaknesses and opportunities in your work relationships.

l Learn to flex your communication and working style to handle any situation.

l Develop key influencing skills.


Write, Speak &

Influence




Write, Speak &

Influence

Overview of course content This highly engaging and interactive session starts with what the media want and how they work; what a news story is, and how to express what you want to say in a media-friendly form. You’ll experience realistic interviews with newspapers, radio and TV, led by a seasoned broadcast journalist and a cameraman/sound recordist. The course includes:

• Understanding the Media — learning how to work with journalists in all media while avoiding traps and misunderstandings.

• Crafting your Messages — practice in expressing yourself and how to ‘sell’ your message:

- Quickly - Authentically - Appropriately (for the circumstances)• Handling an Interview — answering journalists’

questions so as to give them a good, positive story while reinforcing, not compromising, your key messages. The interviews are played back in a supportive group setting, critiqued and then repeated as necessary. Delegates are provided with full handouts and video copies of their role-play media interviews to review at their leisure.

Who is this course for?Anyone who needs to get a message to their audience(s) using radio, TV or newspapers.

Anyone who is interested in promoting the reputation and services of their work or company.

Duration and format Interactive one day programme.

Please contact us to discuss your requirements.

Comm



Dealing with the Media 1 day

Get your message across to your audience by using the media effectively

Key benefitsl Win new audiences for your

product, service or point of view.

l Understand the relationship between you, your audience and the media.

l Be confident and in control when dealing with the media.


+44(0)1753 866633

[email protected]

www.illumine.co.uk/dwm



Effective Communication with NLP ½ dayExcellent communication need not be the privilege of the fewA

Comm


www.illumine.co.uk/comm

+44(0)1753 866633


Overview of course content In this hands-on workshop you will develop practical strategies to use both personally and professionally. You will also understand:• First principles — the key principles of NLP.• Our past — understanding the effect of our beliefs and past

experiences.• Building rapport — the facts about body language.• Our senses — making use of all our senses.• The brain — demonstrating what happens in our brain

to influence understanding.• The mind — how the unconscious mind works.• Language — understanding how we communicate

through language patterns.• Communication — highlighting the use of different levels/styles used in communication.• Persuasion — how to influence and persuade others positively.

Who is this course for?Anyone whose success depends partly on the strength of their face-to-face communication.It will benefit people in any organisation, but particularly those in sales, marketing, customer service and teams working together on projects.

A brief history…Neuro Linguistic Programming (NLP) involves the study of human excellence, demonstrating how to communicate well and influence others. It incorporates tools and techniques to make messages more effective and persuasive. NLP is sometimes regarded with suspicion by those who see its usage as a way to manipulate others. Used properly, that should not be a concern, as it should focus on applying principles of rapport building and ways to improve communication in its many guises.


An intensive half day in-house course that can be tailored to a specific communication challenge.

Key benefitsl Become more persuasive.

l Deliver memorable messages.

l Increase your confidence when communicating.

l Communicate clearly and concisely.

l Understand and work better with other people.


Comm



www.illumine.co.uk/ngtn

+44(0)1753 866633

[email protected]

Negotiation Skills 2 days

Develop the skills required to negotiate, persuade and influence


Overview of course content The programme provides you with a clear process for planning and conducting negotiations effectively:• Why and when we negotiate. • Self understanding. • Understanding the other party. • Strategies and tactics. • Building skills.• Complex negotiations and using alternative media.• Building self-confidence and credibility.• The balance of power and positive influence.

Who is this course for?Anyone who needs to conduct negotiations successfully in a range of situations.

A brief history…Negotiating is a very specific form of communication, as both parties start with specific positions and objectives, usually with well defined ‘unacceptable’, ‘acceptable’ and ‘best case’ outcomes.This course is based on an understanding of how to conduct successful, win-win negotiations, building the skills and confidence to negotiate effectively and to respond appropriately as the negotiation develops.


A two day comprehensive course that can be tailored.

Key benefitsl A clear understanding of the

process of negotiation.

l Skills to negotiate from a position of strength.

l Confidence to respond positively as the negotiation progresses.


Overview of course content The programme provides you with a clear process for writing efficiently and effectively:• Meeting the writer’s challenge — a five step process for all

types of writing.• Thinking creatively and logically — a process for getting your

ideas on paper quickly.• Planning — organising your ideas to maximise impact. • Drafting (writing) quickly and painlessly — build momentum

and develop thoughts.• Editing for sharper focus — choosing words and using them for

lasting impact.

Who is this course for?Anyone who needs to write clearly and persuasively — reports, briefings, articles, papers.

A brief history…This course is based on an in-depth analysis of how successful professional writers spend their time when they are writing. That analysis revealed that they spend the biggest proportion of their time planning, followed by editing and drafting (writing). This is in sharp contrast to how most people split their time when they are writing – most of their time is spent actually writing, followed by editing in an unfocused and inefficient way, with little time spent planning. The course therefore trains professionals to write like professional writers!



Compact one day (in-house only) and comprehensive two day versions available. Can be bundled with our Grammar on the Rocks™ workshops to provide an all-round writing solution.


Writing Dynamics™ 1 or 2 daysProfessional writing skills for business

Comm


www.illumine.co.uk/wdyn

+44(0)1753 866633

[email protected]

Key benefitsl Succinct and impactful writing

which is professional and easy to read.

l Save time and increase productivity.

l Documents that are persuasive and interesting to read.

l Engage and hold your readers’ attention.



www.illumine.co.uk/ngtn

Overview of course content This course offers a practical approach to the rules of grammar. It will actively improve your understanding and use of grammar without bombarding you with too much information:• A quick refresher — speed up your ability to write

and edit, covering nouns, verbs, adjectives, adverbs, prepositions and pronouns.

• Major ‘Rocks’ — the essentials: apostrophes, plurals, subject-verb agreement and bad verbal grammar.

• Minor ‘Rocks’ — these items will come in handy when those who know their grammar may react negatively to your mistakes. This covers colons, semicolons, punctuation of lists, using the right words in a sentence and hyphen usage.

• Submerged ‘Rocks’ — not commonly known, not even by some experts! Learn where to add prepositions and split infinitives.

Who is this course for?Anyone who needs a refresher on the key ‘must get right’ rules of grammar.Anyone who is concerned that grammatical gaffes could threaten their credibility or others’ (clients and/or colleagues) perception of them.

A brief history…Many people are concerned that their usage of grammar can let them down from time to time. This course (and its name) is based on the premise that there are a number of grammatical ‘rules’ that are a mystery to many people, either because they were not taught at school or because they have long since been forgotten. These grammatical ‘rocks’ have the potential to sink us — hence the ‘grammar on the rocks’ metaphor.



Available as a half day in-house course.

Comm



www.illumine.co.uk/gram

+44(0)1753 866633

[email protected]

Key benefitsl Enhanced impression on

customers, colleagues and superiors.

l Brush up on the basics.

l Increased confidence in your business writing.

Grammar on the Rocks™ ½ dayThis intensive half-day refresher focuses on what you must know about grammar



www.illumine.co.uk/wdyn



Ideas are important in business. We use them to solve business challenges. Without them there would be no innovation, no flair, no choice and no excitement. Great businesses have great business ideas, successful businesses harness them......Creativity is not something we are born with; when given access to the right techniques, everyone is capable of developing their creative skills.We offer a combination of Edward de Bono techniques, Mind Mapping and other recognised tools, applying them to business situations in a practical way. These programmes are highly flexible and can be tailored to the specific needs of your organisation:

Creativity for Logical Thinkers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Creativity at Work Programme (Blended Learning) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Creative Thinking and Problem Solving. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Problem Solving Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Structured and Critical Thinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Generating Ideas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Decision Making Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Edward de Bono’s Six Thinking Hats® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Edward de Bono’s Lateral Thinking™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37







Creative Thinking CoursesGenerate new perspectives and ideas, solve real problems and enhance decision making and team working

www.illumine.co.uk/cti

+44(0)1753 866633

[email protected]

www.illumine.co.uk/cti



Overview of course content Fresh thinking, new perspectives and great ideas are the lifeblood of all successful organisations. This course shows you how everyone can make a valuable contribution through: • The need for fresh thinking and the nature of creativity —

learn why it is essential for individuals and organisations to be more creative. Understand what type of thinker you are, so you can develop your own personal creativity and help others to access theirs.

• Creativity vs innovation — understand the relationship between creativity and innovation.

• The creative process and the creative process model — discover why creativity is important and understand how to develop your ideas by using Illumine’s creative process model.

• Tools and techniques — learn a range of practical and easy to use techniques for idea generation, problem solving and evaluation.

• Running creative sessions and harvesting ideas — discover how to gain the confidence to facilitate your own creativity sessions, making sure that all the ideas in your organisation are generated, captured and effectively evaluated.

Who is this course for?Anyone who faces challenges that cannot be addressed by conventional thinking alone; anyone who wants to unleash their own creativity and that of others; managers, as part of a management or leadership development programme. Also available as a tailored Creativity in Business programme — ask for details.

A brief history…Many years ago we were working with a client who challenged us to combine the structured and highly innovative approaches of Edward de Bono and other pioneers of creativity — with the associative thinking of Tony Buzan, the originator of Mind Mapping. The result was an early version of this course which has been further developed to incorporate a unique creative process model, and is now an essential part of many organisations’ development programmes.

Duration and format Public Workshop In-house Course (for groups and teams)

(www.illumine.co.uk/dates)A one day in-house course that can be tailored to meet particular needs. Public courses are run regularly to allow individuals to attend this course.

Creativity for Logical Thinkers 1 dayProvide your people with the complete creative thinking tool-kit

Key benefitsl Practical, easy to use ‘toolkit’ – for

idea generation AND evaluation

l A robust approach to problem solving that delivers workable solutions

l Confidence and skills to facilitate your own creativity sessions

l Improved team working, enhanced motivation and greater job satisfaction.

www.illumine.co.uk/crlt

+44(0)1753 866633





Overview of course content The following unique, fully-belnded learning programme will give you:

The Online courseThis part will be completed by everyone, in their own time. Six modules cover the following: • The concept of functional fixedness.• The relationship between creativity and innovation.• The three stages of the creative process.• A simple model for when it is appropriate to be creative – and when it

is not.• The differences between logical and creative thinking.• The vital role of the language we use when generating new ideas.

The Face to Face workshopA review of the online course will be followed by a high-participation day in which learning is maximised through a process of exploration and discovery, with a strong focus on ‘having a go’:• The need for fresh thinking and new ideas. • A simple but effective creative process model. • Techniques for each stage of the process.• Facilitation of creative thinking sessions.

Who is this course for?Anyone who faces challenges that cannot be addressed by conventional thinking alone; anyone who wants to unleash their own creativity and that of others; managers, as part of a management or leadership development programme.


Compact one-day (in-house only) that can be tailored.


www.illumine.co.uk/craw

+44(0)1753 866633


Creativity at Work Programme (Blended Learning) 1 Day

Key benefitsl Quickly build an ability to

generate fresh thinking and new ideas.

l Enhance creative problem solving.

l Lead others in unleashing their creative potential.

How is this course different? This is a fully blended learning experience consisting of:

• Online course – 6 modules• Face to Face course • Post course and Mobile App


Overview of course content This course starts with an understanding of the nature of creative thinking and a structured approach to problem solving.Participants will learn a wide range of practical techniques to understand problems thoroughly, generate and develop new ideas and solutions, compare and evaluate solutions and then communicate those ideas effectively: • The need for fresh thinking and the nature of creativity.• The problem solving process.• Discovering the real problem• The creative process and the creative process model.• Techniques to generate fresh thinking and new ideas.• Running creative thinking sessions and harvesting ideas.• Communicating ideas effectively.

Who is this course for?Anyone who faces challenges that cannot be addressed by conventional thinking alone. Anyone who wants to unleash their own creativity and that of others. Managers as part of a management or leadership development programme. Anyone who needs to solve practical problems.

A brief history...Our popular Creativity for Logical Thinkers course has been running for many years – as has our problem solving course. We have been repeatedly asked for a course that combines the best elements of both courses – which is exactly what this course does.


Public Workshop (www.illumine.co.uk/dates)A 2 day in-house course that can be tailored to meet particular needs.

Compact one-day (in-house only) that can be tailored.




Key benefitsl Practical, easy to use ‘toolkit’ – for

idea generation AND evaluation

l A robust approach to problem solving that delivers workable solutions

l Confidence and skills to facilitate your own creativity sessions

l Improved team working, enhanced motivation and greater job satisfaction.

Creative Thinking and Problem Solving 2 day

Effective problem solving and the generation of fresh perspectives and new ideas should not be left to chance

+44(0)1753 866633

[email protected]

www.illumine.co.uk/crpr


www.illumine.co.uk/craw

Overview of course content Problems are a part of business life. Having a robust and reliable approach for attacking and solving problems is essential. This course introduces the unique ROSCAR™ step by step approach to problem solving:• Understand the real problem.• Focus on the desired outcomes.• Source and generate options.• Evaluate and make choices.• Take action.• Review success and learning.

Who is this course for?Anyone and everyone who is required to solve problems effectively.

A brief history...Some years ago we were asked to put together a ‘simple’ problem solving course. When we explored the various problem solving models that were in the public domain, we decided that we didn’t like them. Either they were too rigid or they focused on the problem — rather than how to develop a workable solution. So we developed our own approach — ROSCAR™ — a no-nonsense approach to problem solving.


Www.illumine.co.uk/datesA half day or one day in-house course that can be tailored to meet particular needs.


Problem Solving Workshop ½ or 1 day

Effective problem solving involves a robust process and the right mindset


Key benefitsl Gives confidence to deal with

problems effectively.

l Save time and avoid the demotivation that stems from seemingly intractable problems.

l Improved processes and systems.

www.illumine.co.uk/prob

+44(0)1753 866633



www.illumine.co.uk/crpr

Overview of course content This is a tool kit for tackling challenging situations systematically, thinking them through and swiftly considering all options. The structured thinking techniques will provide fresh insights and a better understanding of problems or challenges, making you better equipped to deal with them more effectively. It will explore:• The need for structured thinking.• Generating awareness of habitual thought patterns. • Techniques to gain clarity on outcomes and objectives. • Understanding the perspectives of all stakeholders

involved in a situation or challenge.• The techniques designed to explore complexities within a difficult situation. • The importance of questions to expand thinking. • Tools that will help generate ideas and find solutions to challenges. • Running sessions and applying techniques.

Who is this course for?Anyone whose job involves problem solving, ideas generation and wider thinking. It provides an essential toolkit for anyone looking for fresh insights and approaches for tackling challenges and problems.

Duration and format A half day in-house course that can be tailored to meet particular needs.



www.illumine.co.uk/sct

+44(0)1753 866633

[email protected]

Key benefitsl Tools and techniques that

improve thinking skills.

l Enhance problem solving skills.

l Active learning, lots of opportunity to apply techniques and strengthen understanding.

Structured and Critical Thinking ½ dayA practical toolkit for effective thinking


www.illumine.co.uk/prob

Overview of course content With this course you can introduce your people to a number of creativity techniques at the same time and focus on a particular issue with a group or team. High energy, high impact and great fun; perfect for generating fresh thinking and new ideas:• The nature of creativity — attendees will understand how

creative thinking contributes to innovation and discuss the common misconceptions.

• The creative process — discover how the process works and how EVERYONE can be creative.

• Explore a range of different techniques to unleash creativity — reversals, triggers, hats, metaphors and more. These easy techniques that can be used independently or with others.

• Become more creative at work — how to put these simple to use ideas into action on return to your work.

Who is this course for?Teams or groups from all disciplines and levels who need to generate ideas. This could be to address a specific or immediate business issue.The programme can also be used as part of a management or team away-day.

A brief history…Over many years we have often been asked to run short, sharp creativity sessions, where the focus is on coming up with new ideas. Drawing on the work of some of the greatest thinkers in the field — De Bono, Buzan, Osborne — these sessions, ideal for team building and away days, focus on the divergent thinking part of the creative process – generating new ideas.


This half day programme can be easily tailored, at short notice, to address a specific or immediate business issue.


Generating Ideas ½ dayA short, sharp, focused workshop — kick starting creativity for those in a hurry!


Key benefitsl Quick and effective idea

generation.

l Creativity to be unleashed to solve business challenges.

l An improvement in team dynamics and the ways they work together.

l The immediate use of a creativity techniques tool-kit.

www.illumine.co.uk/idea

+44(0)1753 866633


www.illumine.co.uk/sct

Overview of course content In this programme you will learn how to set the context around which decision must be taken, how to evaluate all factors involved to develop possibilities, how to assess each possibility against set criteria, how to identify the best option, and then how to develop that into a successful decision.• Module 1 — Understand The Problem - Context (the wider strategy, and the ‘what’,

the ‘why’ and the ‘when’?) - Constraints (time & resources) - Tasks (specified & implied) — What has changed?• Module 2 — Evaluate Factors - Cost, trends, demographics, market, population,

experience, time, culture, media)• Module 3 — Develop & Evaluate Courses of Action• Module 4 — Develop Chosen Course of Action - Associated Strengths / Risks - Implementation Plan• Module 5 — Give Direction - Communication plan - Involvement (the ‘who’?), intent (the ‘what’?), purpose (the ‘why’?),

pivotal event/moment - Re-evaluation, assessment of decision and follow-up

Who is this course for?Anyone and everyone required to make difficult decisions at any time in line with their work.




Key benefitsl Make decisions that are right for

the context in which they are being made.

l Learn how to evaluate factors and options objectively.

l Make decisions that reflect the risks involved, mitigate those risks where appropriate and maximise the chance of success.

l Communicate decisions effectively in order to ensure buy-in of all stakeholders.

Decision Making Workshop 1 or 2 dayEffective decision making demands an effective process

www.illumine.co.uk/dec

+44(0)1753 866633


www.illumine.co.uk/idea

Overview of course content This course is run by one of Edward de Bono’s most experienced certified instructors, whose focus is on ensuring all participants are able to use and benefit from the technique immediately. You will understand:• The Six Hats approach and the nature of parallel thinking.• Each of the hats.• How to use the hats.• When to use the hats.

Who is this course for?Anyone who wants to contribute to or run more productive meetings, discussions and workshops.Senior managers and executive committee members who have to regularly evaluate proposals and make collective decisions.

A brief history…Edward de Bono is widely regarded as one of the world’s leading contributors to the area of creativity and effective thinking. Although a prolific writer, many regard his Six Thinking Hats concept as his most important contribution to effective thinking. It represents a highly effective ‘parallel thinking’ process. We have been running the official Six Thinking Hats course for well over 10 years.



A one day programme that is delivered by a De Bono accredited trainer as a public workshop or in-house course.


Edward de Bono’s Six Thinking Hats® 1 dayExcellent collaborative thinking for more productive meetings


Key benefitsl Revolutionise group problem

solving, save time and reach decisions quickly.

l Greater objectivity when evaluating ideas.

l Bring positive change to an organisation in a simple way.

l Facilitate productive and effective meetings.

www.illumine.co.uk/6hat

+44(0)1753 866633



www.illumine.co.uk/dec

Overview of course content This programme will show you how to think ‘out of the box’ to arrive at innovative solutions that are relevant and timely for your organisation. It includes the following concepts:• Alternatives — develop alternatives from the ideas you

already have.• Focus — define your focus and stick to it. • Challenge — breaking free from the limits of the accepted

ways of thinking; explore the way we do things and seek alternatives.

• Random Entry — use random input to open up new lines of thinking.

• Provocation and Movement — explore how perceptions limit creativity and how to challenge those limitations.

Who is this course for?Those seeking to review their organisation’s strategy and competitiveness.Those responsible for radically improving operational processes and procedures.Those who prefer a more process orientated approach to problem solving.

A brief history…Edward de Bono is widely regarded as one of the world’s leading contributors to the area of creativity and effective thinking. Lateral Thinking (the term that De Bono popularised) seeks a solution to a stubborn problem through unorthodox methods that would normally be ignored by logical thinking. This programme is more process orientated than the other creativity programmes we offer. Edward de Bono divides thinking into two methods: Vertical thinking — using logical thought processes.Lateral thinking — disrupting logical thought to arrive at the solution from another angle.

Duration and format In-house Course (for groups and teams) www.illumine.co.uk/dates

A one day in-house course that can be tailored to meet particular needs.



www.illumine.co.uk/latt

+44(0)1753 866633

[email protected]

Key benefitsl Develop better idea generation and

problem solving skills.

l A valuable aid to strategic planning and process review.

l Use your ideas to get immediate results when attacking problems.

l Constructively challenge current thinking.

l Turn problems into opportunities.

Edward de Bono’s Lateral Thinking™ 1 dayChange the way you think!


%20www.illumine.co.uk/dates%0D

www.illumine.co.uk/6hat

High quality facilitation and coaching skills enable managers and other professionals to draw maximum engagement and performance from others. Effective and fast facilitation of meetings and teams is a skill that can be trained and developed, and many consider the ability to act as a facilitator to be a key skill for managers and leaders. We provide courses, workshops and the provision of highly skilled facilitators to help you tackle the real challenges facing your organisation.We offer a range of training courses aimed at anyone who needs to be able to facilitate or coach groups, teams and individuals effectively. These courses will provide you with high quality facilitation.

Facilitation and Meeting Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39High Performance Coaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Edward de Bono’s Six Thinking Hats® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36








Meetings & Facilitation CoursesEnhance group participation, share knowledge and run productive meetings that make good use of everyone’s skills and experience

Meetings &

Facilitation Courses

www.illumine.co.uk/mfc

+44(0)1753 866633

[email protected]

www.illumine.co.uk/latt

better brains for better business® 39 better brains for better business® 39

Meetings &


www.illumine.co.uk/faci

+44(0)1753 866633

[email protected]

Overview of course content • Make meetings more proactive, productive and

effective.• Structure, format and choose the best type of

meeting.• Learn powerful facilitation skills, resolve challenges

and conflict.The one day version goes into more detail, and will help to develop highly effective facilitation skills and techniques. This maximises the effectiveness of meetings through planning, delivery and follow up. It concentrates on roles and responsibilities, dealing with challenges, overcoming objections and maximising and keeping to time.

Who is this course for?Anyone who plans and runs meetings at any level, from formal board meetings to informal discussions, who wants to save time, energy and resources and avoid unnecessary conflict. Those who facilitate meetings and discussions of any size, who would like to develop their skills in order to become more effective.

A brief history…Many meetings and group sessions can have a demotivational and negative effect on attendees. Whatever your level of experience, it is always worth considering alternative approaches when holding meetings or facilitating team and group sessions.


www.illumine.co.uk/datesA one or half day in-house course that can be tailored to specific needs.

Facilitation and Meeting Skills ½ or 1 day

Facilitate discussions and plan, organise and run effective meetings

Key benefitsl Identify why so many meetings

are unproductive and how to overcome this.

l Agree the purpose of your meetings and recognise the value of these to you, your team and organisation.

l Learn the art of facilitation in its truest sense, gaining group participation, collaboration and attention.

l Shape your meetings so that they are right for your audience and agreed outcomes.


www.illumine.co.uk/mfc



Meetings &


www.illumine.co.uk/coac

+44(0)1753 866633

[email protected]

Overview of course content • Understand coaching, its role and the qualities and

behaviours required to be successful.• Create the right environment and build coaching

relationships.• Use the GROW model, setting clear objectives and

measuring success.In addition the one day course provides a deeper level of understanding that looks at coaching and mentoring and how to make sustainable changes in the way you lead and manage your people.

Who is this course for?Leaders and managers at all levels who want to achieve high levels of capability in coaching and mentoring to improve performance.Those who are new to coaching and wish to adopt a new approach to how they lead and manage their teams.

A brief history…Coaching is becoming a major part of the role of a manager. We developed this highly interactive and participative course to help raise the quality and effectiveness of coaching in the workplace. The techniques and approaches can be used in both coaching and mentoring situations, as they focus on adopting the right behaviours and approaches in order to achieve real results.



A one or half day in-house course can be tailored to specific needs.

Key benefitsl Recognise the right approach and

benefits of adopting a coaching leadership style.

l Create the right environment for effective coaching - based on trust and credibility.

l Work collaboratively through building rapport and communicating effectively.

l Set measureable objectives and link to the GROW model to offer a rounded approach to coaching.

l Deliver Feedback to improve performance even when the going gets tough.

High Performance Coaching ½ or 1 day

Increase productivity, improve motivation and enhance results by developing a consistent and effective approach to coaching


www.illumine.co.uk/faci


Engagement &

Balance Courses


www.illumine.co.uk/epb

+44(0)1753 866633

[email protected]

Engagement & Balance CoursesEnhance engagement and motivation, reduce stress levels and improve performance

Individuals, teams and leaders need to be engaged, inspired and motivated - whatever the business environment. It is essential to attract great people and then ensure that they are fully engaged and have the right knowledge, skills and attitudes to contribute fully and be fulfilled in their work. Understanding what engages and motivates yourself and your employees is vital.Our range of courses and workshops provide practical approaches that help you to increase motivation and engagement, deal positively with stress, maintain work-life balance, build emotional intelligence and promote well-being. We show you how to develop creative and constructive methods of thinking that aid motivation and achievement through these programmes:

Developing Resilience at Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Employee Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Value Adding Appraisals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Recognising and Managing Stress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45Time Management and Personal Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Emotional Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47The Balancing Act . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48The Power of Positive Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Passionate Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9







www.illumine.co.uk/coac

Engagement &

Balance Courses


Overview of course content As change in the workplace has become the norm and we are constantly facing new and bigger challenges. When things don’t go as planned, it is our ability to bounce back that is essential.How we handle stress and ‘failure’ has a strong correlation with the likelihood of future success. For this reason, it’s important to develop a set of resilience skills. Resilient people demonstrate great flexibility, high energy, mental agility and consistently perform at their peak.• Understand resilience — understanding what contributes to

personal resilience.• Growing from setbacks — how to stop adversity from

affecting you negatively.• Assertiveness — reframing situations and applying

assertiveness techniques.• Developing resilience — exploring the role of diet, emotional

intelligence, goal-setting and self-confidence in building resilience.

Who is this course for?• Anyone responsible for teams who are looking to develop

their resilience at work.• Managers working in high-risk environments looking to help their team members deal with setbacks

constructively and move on from them.• Teams wanting to develop high performing, supportive culture and

environment.• Individuals who feel they could benefit from being better equipped

to bounce back from failure, setbacks or adversity.

Duration and format Public Workshop (1 day) www.illumine.co.uk/dates

In-house Course (for groups and teams) A one day in-house course that can be tailored to meet particular needs.

Developing Resilience at Work 1 day Developing practical ways to continually build resilience in an ever changing world

Key benefitsl Understand the personal and

professional implications of resilience

l Identify thinking patterns which will help you to deal with setbacks positively.

l Identify your own change readiness and how this corresponds with resilience.

l Overcome and grow from setbacks, by understanding them in the context of personal control.

l Be more assertive at work.

l Develop personal resilience and self-confidence.


www.illumine.co.uk/drw

+44(0)1753 866633

[email protected]

Engagement &

Balance Courses

www.illumine.co.uk/dates%0D

www.illumine.co.uk/epb


Employee Engagement 1 day

Creating and sustaining passion in your workplace

Overview of course content The programme begins with a confidential diagnostic based on the unique PassionWorks!™ model, providing valuable insights into the key elements of generating a passionate workplace.The programme is based on understanding both the drivers of full engagement at work and the blockers. Each workshop is tailored but will typically include:• Passion at work — the benefits, understanding the

model, identifying ‘passion’ phases.• Meaning — understanding meaning and its drivers.• Values — understanding the role of personal values in

generating a passionate work experience.• Progress — understanding progress and how to see it more clearly.• Success — celebrating success and its importance.• Action planning — multiple activities to set personal goals.

Who is this course for?Individuals who want to feel fully engaged – to ignite or re-ignite passion for their work.

A brief history…PassionWorks!™ is based on in-depth research into what creates and sustains passion at work.The research led to a book and a unique and robust model that measures and defines the extent to which people are having a passionate (or fully engaged) experience at work.


A flexible in-house course that can be tailored to meet particular needs. Can be delivered as staff briefing sessions (arranged to support the Passionate Leadership programme) through to detailed two day training courses.

Engagement &

Balance Courses

Key benefitsLearn how to self-manage for high levels of engagement at work:

l Understand the components of high levels of engagement.

l Learn how to maximise engagement in yourself and others.

l Higher engagement, leading to greater motivation and productivity.

www.illumine.co.uk/empe

+44(0)1753 866633


www.illumine.co.uk/drw

Overview of course content Is your experience of appraisals a box-ticking exercise and waste of time? As you have to do them, why not make the most of them? This workshop provides all of the building blocks to hold a successful appraisal meeting. It shares a powerful framework for giving feedback as well as an effective model for setting personal development plans. Participants will be able to:• Run meaningful appraisal meetings with concrete results.• Demonstrate active listening and effective questioning

techniques. • Give difficult feedback constructively. • Set personal development plans.

Who is this course for?Managers who are required to conduct staff appraisals and want to ensure that the appraisal adds value to the working relationship, motivation and long-term effectiveness of their team.

A brief history…This course was developed in response to the complaint, which we had heard repeatedly, that appraisal meetings are a waste of time, focused as they often are on form filling.The setting of objectives, developing staff and providing (and receiving) valuable feedback, are all essential management skills. The appraisal process and meeting is the perfect opportunity to do these things. This course, which can be tailored to include appropriate links to client specific processes and forms, focuses on the appraisal as an essential management activity which must add value.


A one day or half day in-house course that can be tailored to meet particular needs.

Engagement &

Balance Courses


www.illumine.co.uk/appr

+44(0)1753 866633

[email protected]

Value Adding Appraisals ½ or 1 dayMaking appraisals work for you

Key benefitsl Retain and motivate staff.

l Develop staff to fulfil personal and organisational needs.

l Optimise team work.

l Improve working practices.


www.illumine.co.uk/empe

Overview of course content • Understand what stress is, its causes and effects.

• Take action on stress by challenging irrational and limiting beliefs. • Identify the symptoms and signs of stress, evaluating

your stress levels and embracing change.• Recognise the way in which people respond to varying

circumstances, situations and stimuli.• Learn strategies for managing stress and neural

reconditioning.• Use health, exercise and relaxation to control stress.In addition the two day course provides a deeper level of understanding and experience of some really practical tools that are transferable to home and work situations.

Who is this course for?Those responsible for teams who are looking to develop techniques to manage stress effectively.Managers working in a high pressure environment looking to prevent stress becoming an issue.Individuals where stress is affecting their performance and their personality.

A brief history…Most jobs will have some pressure; this is what challenges you and gives you the stimulation to achieve job satisfaction. This sort of pressure is healthy; if it is excessive and you feel inadequate or unable to cope, then it becomes ‘stress’.Stress has a detrimental effect on our performance; it makes us behave inappropriately. In order to cope well at work, we need to know how to respond well to these difficult situations. This workshop will enable you to recognise the symptoms and sources of stress, and learn how to respond appropriately.

Duration and format In-house Course (for groups and teams) A one or two day in-house course, or 90 minute introductory in-house

‘FIT’ session that can be tailored to specific needs.

Engagement &

Balance Courses


www.illumine.co.uk/stre

+44(0)1753 866633

Key benefitsl Understand stress and recognise the

symptoms in yourself and others.

l Have the awareness, knowledge and strategies to deal with stress more effectively.

l Look at the impact of change and how, by a shift in mind set, results can be hugely affected.

l Create a personal vision and compelling goals to build personal success.

l Understand how what we eat, and how we relax, impacts on levels of stress.

Recognising and Managing Stress 1 or 2 days

Develop skills and techniques to manage stress more effectively both for yourself and others, focusing on changing thoughts and beliefs and positive thinking


www.illumine.co.uk/appr


Engagement &

Balance Courses

www.illumine.co.uk/time

+44(0)1753 866633

[email protected]

Overview of course content • Understand yourself, your body clock and focus on your

greatest opportunities.• Learn the key components of time management.• Avoid time traps and interruptions.• Prioritise and organise to maximise time.• Manage and organise yourself and others.• Reducing stress levels.• Learn useful timesaving tools and techniques.In addition the one day course looks in more depth at practical ways of shifting your attitude and approach to achieve lasting change.

Who is this course for?Anyone who is expected to manage high workloads and changing priorities, effectively.

A brief history…Managing time effectively is essential for anyone and everyone who wants to achieve sustainable success. But everyone is different. We all have different personality types, body clocks and preferred ways of working. Prescriptive techniques for organising your work are therefore inappropriate. Starting with a look at how you work and behave, this course focuses on providing practical tips and ideas that you can choose to use.


Public Workshop (www.illumine.co.uk/dates)A one day, half day in-house course or 90 minute introductory in-house ‘FIT’ session that can be tailored to specific needs.

Time Management and Personal Effectiveness ½ or 1 day

Develop practical strategies and options to manage your time more effectively in order to work more efficiently

Key benefitsl Reduce stress.

l Understand when you work best, increase your effectiveness and productivity.

l Manage priorities and achieve goals.

l Stay healthy even when under pressure, both in the mind and body.

l Practical and usable tools and tips to help you to manage your time more efficiently.


www.illumine.co.uk/time


Overview of course content On this course you will learn how to understand your own emotions and the emotional triggers of others, take control and gain the respect of your peers. If you can control your own emotions and respond appropriately to those of others, you can open the door to greater career success:• Understand the meaning of ‘Emotional Intelligence’.• Identify how your emotions affect your performance.• Learn practical strategies to manage emotions

in difficult situations.• Learn how to continue developing your ‘EQ’.

Who is this course for?Anyone who needs to be in full control of their emotions to fulfil their potential. Those responsible for ensuring that emotional intelligence becomes a characteristic of key managers in their organisation.

A brief history…Being able to manage our emotions is increasingly recognised as an essential leadership quality in today’s business world. Ever since Daniel Goleman’s ground-breaking book on the subject, the challenge has been to not only understand what it is, but to persuade people at all levels of the importance of a ‘high EQ’ — and that it is something that can be improved. This course does exactly that.


A half day course that is run in-house and can be tailored to specific needs. It can also be combined with other courses for particular purposes, or delivered on a one-to-one coaching basis.

Engagement &

Balance Courses


www.illumine.co.uk/emot

+44(0)1753 866633

[email protected]

Emotional Intelligence ½ dayEffective leaders are masters of their own emotions

Key benefitsl Relate more effectively to work

colleagues.

l Cope with obstacles and disappointments more productively.

l Show others how to become resilient and persistent in pursuing career success.

l Improved management and leadership through understanding the cause and effect of emotion.


www.illumine.co.uk/emot


Engagement &

Balance Courses

www.illumine.co.uk/bact

+44(0)1753 866633

[email protected]

Overview of course content This session takes participants through a process to re-evaluate their lives and develop strategies that enable them to focus on what matters most at work and at home:• Identifying key activities at work and at home.• Recognising behaviour habits that sabotage balance.• Learning assertive communication skills to negotiate priorities.• Developing strategies to achieve work-life balance.

Who is this course for?Anyone who:• Is stressed and/or anxious too often.• Finds themselves rushing around a lot.• Is prone to making mistakes and feels there aren’t enough hours

in the day.• Suffers from sleepless nights.

A brief history…Managing work life balance is one of today’s major challenges. The individual who has a rounded and fulfilled life is generally someone who communicates well and performs more creatively. Being out of balance can affect business performance and creativity. This practical workshop was put together to provide individuals with a set of strategies that they can apply to help them achieve sustainable work life balance.


A focused half day in-house programme or one-to-one coaching sessions.

The Balancing Act — Work/Life Balance ½ day

Key benefitsl Feel calmer and more relaxed —

improving energy and health.

l Perform much better and be more productive.

l Take control of your life — more time for your friends and family...and yourself.

l For organisations — better retention, motivation, engagement…


www.illumine.co.uk/bact


Overview of course content • How to identify negative thinking and behavioural habits.• Methods, models and techniques for switching negative

thoughts to positive ones.• Thinking systems for success – planning a positive future.• Visualisation techniques to transform business situations.

Who is this course for?Anyone who needs to maintain and help others maintain a positive outlook even when considerable challenges are affecting people.Anyone who sometimes (or frequently) needs to:• Improve personal effectiveness.• Boost confidence.• Build a positive working culture.• View things from a more positive angle.• Establish more control and balance in their life.

A brief history…Negativity is infectious and damaging to businesses. Fortunately positivity is also infectious and leads to a ‘can do’ attitude within an individual, a team and an organisation. This course was designed to provide attendees with an understanding of the consequences of negative thinking and to arm them with a range of practical approaches and strategies to turn negative thinking into positive.


One or ½ day course which is run in-house and can be tailored to specific needs. It can also be combined with other courses for particular purposes.

The Power of Positive Thinking 1 or ½ daysDevelop a ‘can-do, will-do’ approach

Key benefitsl Develop a positive mindset and

attitude, never giving up easily.

l Business — remain motivated and get more done.

l Personal – attract great relationships and people in your life; become more motivated, inspired, energetic and confident.

l Inspire others.

Engagement &

Balance Courses

www.illumine.co.uk/pos

+44(0)1753 866633


www.illumine.co.uk/pos

Personal Effectiveness Workshops

Speed Reading Essentials™We are all bombarded with too much to read — emails, reports, briefings, journals, legislation, books — and have too little time to read them. Speed Reading is an essential skill in today’s information rich world. In this session you will learn how to extract information from written material easily, read faster, understand more AND you will learn how to continue building your reading speed after the course.

Mind Mapping MasterclassMind Mapping is the uniquely effective tool for thinking, planning, organising and remembering. You will learn how to harness the power of this technique and apply it to help you in many aspects of your work. Mind Mapping is sometimes described as the ‘Swiss army knife for the brain’ and you will quickly discover why!

Names & Faces...And Other Stuff!™Do you often forget names, faces, appointments and other stuff that you really should remember? If so, you will love this session! Learn how to remember names and faces so well that you will never have to say ‘you know… whassisname’ ever again - because YOU will know the name. You will also learn systems for remembering lists and appointments - and anything else that you need to remember. Everyone can remember more – much more - and this session shows you how.

Managing and Mastering Time™Are you often running behind, feeling overwhelmed and worrying that you do not have enough hours in the day? This session provides practical strategies to cope with daily challenges. You will learn how to regain control, increase your efficiency throughout the day and manage your time at work and at home.

Peak Performance Strategies™Understanding how to maintain peak performance is vitally important to manage the increasing demands within the business world. This session provides practical solutions to enhance health and perform at the highest level, to increase personal effectiveness and business efficiency. You will learn how to stimulate your brain and how to maintain your energy throughout the day.

The Balancing Act - Work/Life BalanceThe pace of life is increasing, with technology playing an important part. It is very easy to get sucked into doing more and more things, making commitments in one area of our lives without realising that it is putting other elements out of balance. As we say ‘yes’ to more and more things – both in and out of work – it’s easy to slide into a situation where we are stressed in one area of our lives and unsatisfied in another. This session starts by recognising that each of us has unique circumstances and goes on to suggest practical ways in which we can live balanced lives.

Stress Management™Gain an understanding of the power of managing stress in yourself and the people around you and the impact this has on people and performance. Get to grips with the causes of stress in the workplace and learn strategies such as mindfulness for handling stress.

Communications Skills Workshops

Effective Business RelationshipsWe are talking to and interacting with other people continually. The quality of the relationships we build directly impact how effectively we are able to do our jobs. An understanding of the process by which we build and develop those relationships is therefore essential. In this session you will learn how to improve work relationships with a wide range of stakeholders – who could be internal or external.

Challenging ConversationsConversations at work happen all the time – it’s how many things get agreed or done. But not all are straightforward or easy. In some cases we plan and initiate conversations ourselves, whilst in others the conversation is prompted or started by someone else. In either situation, maximising the opportunity to listen, be heard and agree on clear ways forward, are essential.

That’s What You Think!™Seeing things from different points of view can be a real challenge. This session is all about how to understand, really understand, the other person’s point of view. Doing so will help you to develop more effective working relationships and help you to influence others positively.

Rapid Rapport™Rapport is the first stage of communication. Without the atmosphere of mutual respect and understanding it is difficult for any communication to occur.Learn how to quickly create rapport with anyone, even meeting them for the first time. What would effortless good communication be worth to you and your organisation?

Are You Listening?™When we listen effectively we get better quality information and a better understanding of it too. Good listeners also positively encourage others and consequently upset fewer people. This means less frustration and a more satisfying working life...for all concerned!

A Taste of Think on Your Feet®The majority of verbal communication occurs in situations that can’t be prepared for in advance – ad hoc, one to one situations. At the end of the programme you will be able to assemble your thoughts and communicate them effectively during any spoken communication.


Bite-Sized Learning Sessions

Bite-Sized Learning Sessions — short, sharp 90 minute workshopsFast Impactful Training that will maximise your training time by delivering practical tips, hints, tools and techniques for attendees to use immediately. The sessions are highly motivating, delivered with high energy and with the versatility required in today’s environment.

Bite-Sized Learning Sessions


Getting to Grips with GrammarMany business professionals are uncertain about grammar and punctuation. Small errors in business communication can cause significant consequences. This entertaining and informative workshop helps participants to avoid the errors that give a poor impression and annoy readers.

Cultural IntelligenceCultures can refer to countries, communities and companies alike. Departments, divisions and geographical regions can all have distinct codes of behaviour and values which can catch out unsuspecting newcomers. Culturally intelligent employees can play a crucial role within an organisation, in bringing people together and making the most of differing perspectives.

Creative Thinking WorkshopsUnleashing Creativity™Creativity comes in many guises and of course some people are more naturally creative than others. However, we are all capable of greater creativity. It is a skill that can be learnt — and this session will show you how to unleash your own creativity and that of your colleagues.

Problem-solving in a Nutshell™We are all faced with problems - solving them effectively is an essential skill. In this session you will learn a systematic process for attacking and solving problems. Within an overall ‘Plan, Do, Review’ framework, you will learn how to benefit from a range of simple but effective models to help you to solve problems effectively.

Meetings & Facilitation Courses

Running Meetings EffectivelyHow to manage and run meetings effectively, either with or without a formal agenda; the different roles and how to manage the process and the people involved in the meeting. This session will include tips for handling different people and their behaviours within meetings.

PassionWorks!™ Enhancing engagement and commitmentPassion at work is not about being extroverted, excited, dynamic or fast. It’s about commitment and engagement. It is about getting more out of our work and bringing more to it. Ultimately, it is about having people who are engaged and

motivated by what they are doing. You will learn about the unique PassionWorks!™ approach, and how to manage yourself and others for sustainable engagement and passion.

Introduction to Change Management Positively Embracing ChangeThis short session is focused on helping individuals to understand the change process and to adopt a positive attitude to the change they are experiencing or likely to experience at work. The workshop recognises that everyone experiences change in different ways and that the same change can affect each person differently. The content of the session can be tailored to reflect the sort of change involved and the makeup of the audience.

Giving & Receiving Feedback EffectivelyFeedback – giving and receiving – is essential for any individual or organisation that wants to improve performance over time. The challenge is how to do it effectively so that it results in improved morale and performance – rather than the opposite! This session looks at the benefits of regular constructive conversations and good feedback, before focusing on practical ways to build the skill of giving and receiving feedback.

Facilitating Groups & Teams- for greater involvement & creativityThis session will focus on practical approaches to facilitating group sessions in ways that maximise creative output and involvement from everyone. Packed full of practical tips and ideas that you can put to use immediately, you will add to your toolkit of ways of getting the most from any team you are working with.

Value Adding Appraisals Periodic appraisals are sometimes seen as a necessary evil; something to get done to satisfy company rules. But it shouldn’t be like that. An appraisal should be viewed as an opportunity to provide or receive valuable feedback and improve performance. When appraisals are approached positively and with a clear understanding of a straightforward process, they have the potential to be a key part – perhaps THE key part - of an organisation’s process of continual improvement. This session provides a framework and the key skills required to make the most of appraisals.

www.illumine.co.uk/fit

+44(0)1753 866633

[email protected]

In-house TrainingFIT Sessions are delivered as in-house programmes for those organisations wishing to develop teams or groups of individuals from across the organisation. Call our Account Managers to discuss your needs.

+44 (0)1753 866633 or email [email protected]

www.illumine.co.uk/fit

www.illumine-online.co.uk

Speed ReadingUnderstand the mechanics of how you read and how you can read faster. This new e-learning course is packed with practical exercises to help you develop a strategy for reading faster based on our INSEAK® (Intelligent Strategy for the Effective Acquisition of Knowledge) model, a great technique for reading faster with good levels of comprehension.

Key benefits:• Double or treble your reading speed.• Learn how to increase comprehension and

retention.• You will start to benefit immediately and will

carry on benefiting for the rest of your life.



Illumine E-learning

Illumine E-learning

Introduction to CreativityCreative thinking is a process that can be learned, like any other. But the start point must be an understanding of the underlying nature of creativity. The course is aimed at anyone who wants to understand how creativity occurs in the workplace and wants to understand how the creative process works - so that they can work more effectively.

Key benefits:• Understand what we need to do to create new perspectives

and new ideas.• Understand the relationship between creativity and

innovation.• Understand the creative process.• Learn a simple model for when it is appropriate to be creative -

http://www.illumine-online.com/descriptions/intro-creativity/


Illumine E-learning


Mind Mapping MasteryThis easy to follow, online introduction to Mind Mapping is for anyone who wants to learn this flexible technique in their own time. It’s been developed by taking key learning and attendee feedback from our award winning Mind Mapping Mastery Webinar, and creating a more flexible ‘e-learning’ programme. The content is written and presented by Clive Lewis, the Master Mind Mapper, who has been using Mind Maps® in a wide-ranging and successful business career for over 30 years.

Key benefits:• Learn great Mind Mapping techniques and ‘get it’ straightaway.• Discover the keys to Mind Mapping effectively.• Learn how to use Maps to help you in multiple different ways.• Improve retention and recall.• Revisit modules when you need to.• Learn quickly and in your own time.



+44(0)1753 866633

[email protected]



Free Resources

The Monthly ‘Illuminating’ E-newsletterIf you need a little ‘illumination’ then our monthly e-newsletter is for you. We fill it with practical articles covering real challenges and solutions. We’ll introduce you to some of the tools and techniques

we specialise in and give you some hints and tips to kick-start your thinking. And it’s FREE! Sign up on our website www.illumine.co.uk

Speed Reading ChallengeEver wondered how fast you read? You can test your reading speed and comprehension, and compare your results with others, with our FREE Speed Reading Challenge. Test your

reading speed at www.illumine.co.uk/testmyreadingspeed

Grammar TestDon’t let your grammar get you down! Test yourself with our FREE grammar test at www.illumine.co.uk/grammartest

Mind Mapping ResourcesThe ‘Mind Mapping Site’ is (as you might expect) all about Mind Mapping. It’s full

of information and advice about Mind Mapping. It has a comprehensive list of Mind Mapping software, including links to download and buy. You’ll find information on Mind Mapping training and there are loads of examples of Mind Maps® for educational, business and personal use. Take a look at www.mind-mapping.co.uk

Brochures and GuidesThroughout the year we regularly produce a range of detailed themed guides and short topic guides covering a wide range of subjects. These offer an overview of techniques, ideas to help you reach a solution, and go into more detail on a particular subject. Many of the guides

are launched exclusively through our e-newsletter and Facebook® page. Find out more about our brochures and guides at www.illumine.co.uk/brochures-guides

Brain FitnessYour brain is an amazing organ —like the rest of your body it needs looking after, stimulating and keeping fit. Although there is no scientific evidence that

‘brain training games’ or a ‘brain workout’ will enhance cognitive ability, the ones you’ll find in our ‘Brain Fitness’ area are a great way to keep your brain fit, stimulated and active. See them at www.illumine.co.uk/brainfitness

Articles and News Centre Our articles and news centre is packed with useful hints, tips and links to information and news that will help you get better brains for better business®. Take a look at www.illumine.co.uk/blog

Facebook® PageFollow us on Facebook and you’ll get access to our regular posts. Find us at www.illumine.co.uk/facebook

Creativity at Work - Free AppSix modules, including video explanations, describing and explaining how creativity occurs, the value of choosing the right language, the differences between logical and creative thinking and an invaluable creative process model to make it easy to work with the various creative thinking techniques. Take a

look at www.illumine.co.uk/creatapp

Contacting us:Illumine Training

+44 (0)1753 866633 [email protected]

www.illumine.co.uk


Free ResourcesWe are a training organisation and believe in offering as many resources as possible to help you improve. That’s why we have a number of resources available to you for FREE.

www.illumine.co.uk

www.illumine.co.uk/testmyreadingspeed%20

www.illumine.co.uk/grammartest%20

www.mind-mapping.co.uk

www.illumine.co.uk/brochures-guides

http://www.illumine.co.uk/resources/thinking-learning/brain-fitness-and-how-the-brain-works/

www.illumine.co.uk/blog

www.illumine.co.uk/blog

www.illumine.co.uk/facebook

www.illumine.co.uk/creatapp

www.illumine.co.uk

Terms, Conditions and How to Book

All details included in this directory (and supplementary materials) were correct at time of going to press; Illumine reserves the right to change or modify any detail after this period.

At Illumine Ltd we pride ourselves on the quality and effectiveness of our training and consultancy. We value very highly the relationships we have with our clients and want to do everything we can to develop and sustain those relationships. With that in mind, we have established a simple set of terms and conditions in order to clarify the commercial aspects of those relationships.

Please take a moment to read these conditions and call us if you have any queries or feel that they are unreasonable. In the absence of such communication we will assume that you have accepted the conditions.

VAT will be charged at the prevailing rate.

Intellectual PropertyFor all programmes the materials provided remain the intellectual property of Illumine Limited and its partners, who assert their right to worldwide copyright unless specifically agreed otherwise in writing.

Data Protectionllumine does not sell, trade or rent its data to any other organisations.

Additional Terms and Conditions — Public WorkshopsInvoicing: Invoices are raised immediately on booking and will be sent to the agreed contact. Please let us know in advance of any particular requirements concerning who and where the invoice is to be sent. All bookings are classed as definite bookings and are liable for full cancellation and no-show terms.

Payment Terms: Payment of invoices is due one month before the workshop date. If a booking is made within one month of the workshop, payment is required immediately.

No-shows: Failure to attend any workshop will be classed as a cancellation and full fees will be due. No refunds or transfers will be granted.

Cancellation: Illumine reserves the right to amend content, timings, dates and published prices, or to cancel any event. Changes to prices, times and dates will be advised before the programme start date. Any event paid in full will not be subject to the increased price.

If you are unable to attend a workshop due to unforeseen circumstances, you may make a once-only transfer to another workshop, provided you notify us in writing at least one month in advance. We regret that no refund can be given if a cancellation is made within one month of the workshop date. We are happy for you to transfer your registration to a colleague at any time without charge. All changes/cancellations must be advised in writing.

Additional Terms and Conditions — In-house CoursesInvoicing: Invoices are raised immediately following a course and will be sent to the agreed contact. Please let us know in advance of any course if you have particular requirements concerning who and where to send the invoice to.

Payment Terms: Payment of invoices is due seven working days from date of our invoice.

Cancellation or Postponement: Should it be necessary for you to cancel or postpone a course for any reason, the following charges will be incurred:

• More than 30 days from the agreed date of the course (No charge)

• 16 — 30 days (50%)• 15 days or less (100%)

Course cancellations can only be accepted in writing.

Expenses: Expenses incurred in the delivery of training and consultancy will be charged at cost. This will include travel, accommodation, meals and freight/carriage. Travel by car will be charged at 45p per mile.

Overseas clients and other services provided by Illumine Limited may be liable to additional terms and conditions which are available on request.

How to book

Public workshop bookings can be made online at www.illumine.co.uk, by email [email protected] or credit card bookings can be made by telephone +44 (0)1753 866633. All are regarded as confirmed bookings and are subject to our business terms and conditions (detailed above).

Requests for in-house courses, 90 minute workshops and other Illumine services should be made via our Account Managers on +44 (0)1753 866633 or email [email protected]

Illumine Limited www.illumine.co.ukTel: +44 (0)1753 866633

Registered in England No.3193454

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Creativity at Work - Free App Six modules, including video explanations, describing and explaining how creativity occurs, the value of choosing the right language, the differences between logical and creative thinking and an invaluable creative process model to make it easy to work with the various creative thinking techniques.

Take a look at www.illumine.co.uk/creatapp

www.illumine.co.uk

www.illumine.co.uk/creatapp

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